Amazing Customer Service!”

I cannot praise this hotel enough for its amazing hospitality! I have just come back from a 2 week holiday around Vietnam and my stay at Vaia Boutique Hotel in Hoi An was definitely the highlight of the trip. The hotel is in a convenient location only 5-10 walk from old town, and the rooms are very spacious and clean. But I was most impressed with the reception staff. They were so helpful and kind. During my stay I, unfortunately, had to go to hospital due to a swollen ankle. The girls at reception were so helpful with getting me transportation to the hospital, and they always checked up on me throughout my stay at Vaia. I really really appreciated that. I definitely will be recommending all my friends to stay in Vaia!!

Definitely will recommend this!”

I came here for 2 nights with my 2 girl friends and all we could say is, this is a great choice for tourist who come to Hoi An. The location is perfect. By taking the free bicycles provided by the hotel, you'll arrive at the Hoi An Ancient City in less than 5 mins. Plus, the hotel is quite near with Post Office (if youre a postcard junkie). The room (and toilet haha) are big and worth the reasonable price. We could fit 3 people in a standard room, which is very affordable. Above all, my friends and I love the hospitality and the friendly staffs especially Jim. "Cam on" Jim! The staffs made us feel at home. Thank you so much for your warmness, Vaia Hotel! Definitely will recommend this to our friends and fellow Malaysians. Hen gap lai :)

Excellent”

Vaia Boutique Hotel offers a clean and comfortable room at a reasonable price. The location is great for a quick walk into the old quarter or surrounding areas. The breakfast is fine, nothing extraordinary but it is ample. The staff was nice, helpful for the most part. You will likely spend all your time away from the hotel anyway, exploring Hoi An's lanes and landscapes beyond and Vaia offers is a great place to base yourself for such explorations. Plus, if you need a haircut there is an excellent third generation barber across the street from the hotel who does a great job for a fair price. Highly recommend him too.

Exceptional”

We loved the Vaia Boutique Hotel in Hoi An. We stayed for a week. The perfect location to walk into Anicent Town and close to many amazing restaurants. We loved the use of the free bikes. Breakfast was great and was always served with a smile. We would definitely come back to Hoi An and stay with the Vaia Boutique Hotel again, they made our stay amazing.

BEST HOTEL I STAYED AT”

I can not recommend this hotel enough. I loved my stay at Vaia Boutique Hotel in Hoi An. The staff were amazingly friendly, accomodating and helpful. As soon as we arrived, the greeted us warmly with a cool drink and gave us a map and some recommended places to go when we checked in. The food here was great and so were the daily complimentary cocktails! Such great value for money in such a perfect location and clean room. I loved my stay here and I would definitely return.

Highly recommend and wouldn’t hesitate to stay here again.”

We initially stayed elsewhere the first night in Hoi An and got eaten by mosquitos whilst we slept....I found Vaia Boutique Hotel for the 2nd night and we booked for one night. This was the best nights sleep I’ve had in Vietnam and so we booked a further 4 nights here. Highly recommend the French toast for breakfast, unique twist with the French bread and the best I’ve ever eaten. My husband also loves the omelletes.

Service outstanding, facilities very charming”

We loved our stay at Vaia. It begins with outstanding service. At check-in the host sits down with us, gives us refreshing cold drinks, and talks us through the hotel's offerings: breakfast to order and daily happy hour, free bicycles and a well-informed tour desk that will arrange taxi service (not free). The rooms are clean, bedding fresh and comfortable, the bathrooms are modern and the hot water and water pressure are great. Our room had a single small window but it didn't bother us. The lobby was comfortable for spending time on email. The location just outside the old town was perfect. We walked a lot and also took bikes out to ride through the rice paddies. Hoi An is a charming, lovely place and Vaia is a gracious, charming place to stay. Lots to love. Staff were so helpful. We extended our stay to a full week. Only complaint: my children were in a ground-floor room and the toilet gurgled ominously (it's rainy season) during every rain storm.

Top service, close to city center”

Staying at the vaia boutique was a good experience. The style of this place goes with the laid back and relaxed style of the city of Hoi An. Free bikes are great, it's the best way to go around Hoi an... The rooms were very clean and styled, not different from the photos... Overall great experience

Excellent experience ”

We booked a room at the Vaia hotel after we had to make a last minute cancelation at a homestay which was really disappointing. We were received very nicely and could check in early in 20 mins. Vaia has an excellent location, 10-15 mins to Old Town. It's beautiful and clean looking. Rooms are modern, clean, and nicer (attention to detail) than most rooms at this price point (€18/night). Water power/heat are good and the bed is very soft. AC is ok, perhaps slightly underpowered. As this is an actual hotel there's an AC'ed lobby downstairs in which to sit and have breakfast, where free (bad) coffee/tea are served as well as a complimentary cocktail between 4 and 6 pm. The included breakfast is ok, not too many choices but you can pick a main dish as well as a 'dessert' such as a fruit plate or banana pancakes. The staff is very friendly and not overly pushy in trying to sell tours. Overall we had a really good experience, only negative is there were some power cuts during our stay.

Lovely to come home to”

I was impressed by the online photos from this hotel and was happy to see upon arrival that they were current. My room was really lovely. It was clean, well equipped, and the bathroom was very nicely done with a tall corner mirror over the vanity area. There was also a full length mirror in the room - the only one I had experienced in Thailand and Vietnam over a month. The staff were extremely helpful and polite and provided excellent recommendations for restaurants where the locals eat - not the tourists so much. Breakfast was served with a smile, and there was tea and coffee available all day. They organised my airport taxi upon arrival at a reasonable rate. As this hotel is quite new, it doesn’t suffer from having old fixtures and fittings and it smelt fresh! The position is perfect for the Ancient Town, and my room was in a quiet location. I can’t say enough about this hotel and the great value it is compared to others I experienced and researched. It was everything it said it was….and more! It was lovely to come home to Vaia each time I went out. Thank you Vaia - I have already recommended you to others!

comfortable new and modern budget hotel in Hoi An”

We booked Vaia expecting only a basic and clean hotel room. We were pleasantly surprised that the room was artfully decorated, it had modern glass sliding bathroom door, good rain type hot/cold shower, flat screen TV and good wifi connection. Breakfast was basic though - you just have to choose either a huge sandwich, pho (beef/chicken noodles) or cereal fruit bowl. They offer free use of bicycles, free flowing coffee 24/7, cocktails from 4 to 6pm at the lobby cum dining area. front desk clerk was pleasant enough. although we did not get the room we requested when booking through agoda. check out was ok except that when they checked the room and couldn't find one of the umbrellas, they immediately assumed we had taken it when in fact we did not even use it as we brought our own umbrellas. they eventually found it in the room and was very apologetic. except that damage was done and we were upset that they did not carefully check. in my view, they should never ever accuse a guest without thoroughly checking first - and this includes checking with people who saw us each time we go out not carrying their huge umbrella. except for the one mess-up, I would stay again at this hotel if I ever come back to Hoi An.

A pleasant stay”

I stayed in Vaia Boutique Hotel for 2 nights and I enjoyed it very much. The receptionists were all very friendly and address to guests by their name, that's very impressive! Although I didn't use their free bike, but I can see they are all well maintained and clean. The room has very basic and should be enough for what you need. Only thing I would like is to have lights at the bathroom mirror and a better handle of the slide glass door. I can't find the handle at the first place and find it very difficult to close the slide door.

Fantastic spot in old town and great value!”

We had a great stay in Hoi An at Vaia hotel. The room was modern and quiet despite being on the ground floor. The breakfast is basic however old town is walking distance so we used it as a start to our day and picked up more food on the 10minute walk in. Staff were so lovely and helpful to all our needs. Definitely recommend Vaia to anyone looking to experience some proper Vietnamese hospitality!

Exceptional”

I definitely recommend the Vaia Boutique Hotel. The location was great - a few minutes away from the Old Town so it was easy to get to and explore but far enough back that you could sleep away from all the noise. They provide free bikes so you can explore even more and cycle to the beaches. The room was very comfortable and the breakfast was great. The staff were so friendly and helpful. As well as the free bikes, we also had free wifi, free tea and coffee all day and a free cocktail. It was such good value for money.

Close to Mia coffee”

Vaia was clean and modern. The staff spoke English well and was very courteous. The receptionist took time to explain and introduce local sights. In terms of location, the hotel was about a 15 minutes walk from the Old Town. Free coffee, tea and water was provided in the lobby as the hotel wanted to reduce the use of plastic bottles We truly enjoyed talking to the hotel manager, Maya , who chatted with us about life in Hoi An. Close to Mia coffee and lots of restaurants

Highly recommended!”

Would highly recommend anyone to stay at Vaia Boutique hotel :) the place was lovely and about 15mins walk to old town. We took the family room, and it was clean and spacious. A special shoutout to the hotel manager Maya, who helped us arrange the transport from hotel to Ba Na Hills, and back to Da Nang seamlessly. Would come back next time!

Location and free use of bicycle”

There were so many choices to pick in Hoi An and we picked Vaia for its location and free bike. Since we just spent a day here, so we prefer somewhere nearby the ancient city. The hotel is just minutes away from the city. With bike available, we were able to move around quick and easy. The receptionist was very helpful as well. She introduced and guided us with tip top information and best way to tour around the city. Thanks!

Great little find!”

I was recommended Vaia BOutique by some travellers I met and thought it was a great hotel. Friendly staff who spoke good English, free bike rental which makes it easier to get around, good options for breakfast and nice big clean modern rooms . The only downside was that the wifi was extremely slow in my room (I was on the second level making it very hard to use viber, FaceTime etc). The room could have been aired out a bit more before I checked in as smelt a bit but other than that can't really complain!

Charming city and comfortable hotel”

Vaia Hotel is a clean and chic hotel with friendly staff and great amenities. The free breakfast and afternoon cocktail were outstanding. It's location affords easy access to both the beach and city center. The rooms are spacious and comfortable and wifi is available. This is a great value for travelers to Hoi An.

First time in Hoi An ”

We had a wonderful time staying in vaia boutique. We were horribly delayed flying to danang and we kept in contact with the hotel the whole time and when we finally arrived we got such a warm welcome, we forgot completely about our terrible journey. Maya was so professional, helpful and a real asset to this hotel. She helped us book all of the tours we wanted to do and was always there if we needed any info about the old town, beach etc. There is a little walk to the old town which is lovely in the evenings. The breakfast was delicious and the wifi was great throughout the hotel. The use of the free bikes was also great, if you're brave enough to take the roads. We also got some laundry done and it was perfect. We will be back again to visit the guys in Vaia.