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I stayed here because I had work in Bulacan, just overnight. Funny thing happened because I booked my room through Agoda, but apparently the hotel's management was not able to process my reservation. Since I checked in late past 9pm, I was shocked when I found out that all the rooms were booked! (They had walk-in guests) But here come's the best part about this hotel - they offered me a nice room that just had some ongoing tile replacement work. I felt that they went out of their way in terms of customer service, knowing that I was already in an awful situation and found a way to turn the situation around. The owner even offered to refund half of what I paid for. I felt at ease as a first time customer, knowing I had room to spend the night. But more importantly, they knew how to handle what was truly a stressful situation. If you are looking for a 5 star hotel with amenities-to-die-for, this is not your hotel. This is a good hotel for business travelers, or travelers on a budget. The room is clean, establishments like restaurants are close by. There's even a nearby gym. Good value for money. Lesson learned: confirm your booking. Call the hotel just to make sure you have room.

initially the staff seemed confused when we arrived. no one seemed to know where reception was and we were lugging our suitcases up and down the stairs in the heat. also the receptionist seemed confused when i handed her my prepaid hotel voucher and she wasn't sure i had already paid or not. later the staff seemed more friendly and were very helpful. however i was surprised that there is no bar/reataurant facilities at the hotel. for such a lovely hotel this was a real shock. food is available but must be ordered in from a take away. drinks are available at reception's fridge. upon leaving i discovered there is no taxi or pick-up service to the airport and so i had to hire a taxi via the hotel which cost php 2,500 even though it cost php 1,250 coming from the airport to the hotel initially. the taxi was superb but i am confused how such a major hotel has not a more professional taxi service. the staff were excellent and did what they could but seemed lost for want of a better word. maybe they don't get too many foreigners. i loved the hotel, the room, the ambience, the decor. anyway these are my genuine comments and i hope i am not over critical. i am well travelled and as you asked me for my comments i am giving you my honest assessment.