excellent hotel in bukit mertajam”

the hotel was really nice - its a new hotel i think. we booked two rooms - a king and a twin room - the twin room is huge , bigger then those in upmarket hotels. the facilities in the room were good; the management thought of everything- would definitely stay here again if we come back to bukit mertajam

Definately will be there again and again”

Super class when u 1st step in to their Hotel..They did very well in every single details. High and excellent quality of all included renovation, materials of every single tiles, services, freebies...they only things need to be improve is wifi connection, no signal at all in Level 7..but overall was great. so enjoyed with my wife and 2 yrs old baby..Thanks Vangohh!!

Superb!”

I stayed for two nights coz I had my second reception at my in laws' in Bukit Mertajam. This place was stunning! The room, the facilities, the environment. Everything was perfect. I was so in love with everything and will definitely come back.

Nice New Hotel with Interesting Design”

Overall great hotel. I chose this hotel because of its location near to my relatives' house. The only disappointment was the breakfast. The staffs were not well trained. When we went to have breakfast around 9:00am, the staffs who was setting up weekend buffet brunch told me to come back at 10:00am. I thought to myself, 'Okay, that's kind of late. ' But since I was not in a hurry, so I did come back at 10:00am. Then only I realized the earlier staff gave me the wrong info. The breakfast was set menu. My friend and I other different set. However, the staff brought us both the same set. Then we had to wait for another 15 minutes for the correct set. Not to mention, the taste of breakfast was not up to standard. If I knew, I would not have include breakfast in our room. There are so many yummy local food in Bukit Mertajam one can go to enjoy!

awesome stay”

four night awesome stay at hotel...received 2 voucher for entrance to Aqua Spa!!!!The breakfast was included in my stay...was ala carte instead of buffet breakfast...but pretty big portion for the ala carte set:) The Aqua spa is a very nice place to relax ur mind....the facilities is nice with very friendly staff attended...things need to improve is the buffet in the aqua spa...lack of choices n foods...

Beautiful Hotel with Facilities”

I just book this hotel on my short business trip, cause the reviews are good. When I reached there, it is 5 star looks, everything is clean, high standard room, clean bathroom etc. The front desk also very friendly. Everything is perfect, this hotel has a beautiful water park, not that big but good enough for kids to enjoy. Some suggestion: Please put few more hooks in the bathroom, one is not enough. Other then, I just love it, will definitely stays again! Keep up the good work

Great maintenance and facilities ”

Hotel location might be abit outskirts depends where is your main destination of trip. However, the rooms were well maintained and the facilities like swimming pool and gym are awesome! Good place for getaway from city and relax at the spa.

five star hotel”

cannot believe bukit mertajam got so good hotel.

a new 5 stars hotel”

room is spacious and clean definitely enjoy our stay in Vangohh

5 star premier hotel but untrained staff”

Good hotel with superb facilities but some untrained staff provide unprofessional and lousy services. I'm staying 3 nite with my family and Im face: -Stay til 2 day my 2 access unable to use and I have to look for reception (how could this be?? U guys wan us to stay longer?) - no more ala carte breakfast, changed to buffet at aqua spa but still limited choice. (X even a 3 star buffet breakfast, trust me) coffee machine always out of coffee. Ur chef seriously not a real chef. - wana give a thumb down to aqua spa restaurant staff named SYAA. My wife ask for baby chair and she ask my wife go get one byself, and she was just stand beside her colleage and chit chat... What a relax job. - housekeeping, I'm X sure what happen, we stay for 3 nite and none housekeeping come to clean up the room even we turn on clean up room light, I have to contact reception to clean up by myself. + Thumb up to reception department side, incharge manager and those welcome us, always provide good smile.

New and nice hotel”

We are here to visit relatives, this hotel is very comfortable, new, clean, staff is very good. Facilities wise, It is not fully operated ( spa is not open) But all the others mentioned in the website shd be opened , tried the Ben Ran and Hutong , they are of good standard. Will be definitely happy to stay here again.

Clean and comfortable ”

Pros... Elegant hotel, friendly counter staff, big swimming pool, sauna room, clean and nice room. This hotel even provide digital weight scale and bath robe in the room. Cons....quite far from Penang Island. No iron in room. Toooooo simple breakfast (is it halal?). Smell of liquor too strong near the lobby. Note : mostly occupied by Chinese

Best premium hotel”

Was a great visit, good staff and very helpful. Location not an issue going here. Free parking with security. Hutong cafe bar was great. Few facilities closed due to COVID19. Room with jacuzzi was very very great with music and light function. Very nice pleasent room and hotel environment. No any disturbance on surrounding. Booked 2room for 2night. Harmonious/zen and deluxe king. Such a memorable and lovely stay.

excellent!!!”

The reception staff was nice, the room is nice and neat. especially the swimming pool, the facility was great. The most i felt disappointed of the breakfast they serve, not enough manpower and the dish is very less serve. i will thought there was great to having the breakfast in the hotel yet i feel sadly to taking it

New, clean and free mini bar 👏🏻”

Its a new hotel; every floor has a different theme. I was on the oriental floor, the room was clean and decor was simple, yet the oriental character was obvious. Breakfast spread was simple and sufficient. I enjoyed and like the cappuccino from Arnold’s Cycling cafe very much! I was on the L7 but could still hear the bass beat from the HuTong bar! Saved by comfy bed and pillow. There are not much in the vicinity and a good 50mins - an hour from the airport. Plan ahead if travelling between the island and the hotel to avoid the peak hours. Otherwise, it is a nice hotel.

Nice Hotel and Great Swimming Pool”

Very short trip for this time round, didn't explore much facilities of this hotel but the swimming pool are absolutely great! My kids love it very much! Breakfast selection limited but not bad, free flow of orange juice. The staffs from housekeeping also very helpful and patient to solve our problem in water pressure matter

Exceptional”

Great hotel, comfortable and clean room with friendly and helpful staff. Facilities such as car park, swimming pool, restaurant etc are of great quality. Will definitely stay again in future.

Best hotel to bring your child”

I really2 enjoyed my one night stayed at this hotel. My children really have fun with the pool with slide they provide. Even the location a bit far from the town but easy to find. Just using a waze. Will coming back again next time.

Hidden gems in Penang”

Thumb-up for those hoteliers even showing positive attitude in puasa time. The water theme park is well-designed with safety features & suitable for young kids. Whole hotel & even cafe is gorgeous & clean & cooling. But just a lot flies due to nearby chicken farm (according to staffs). Pls seriously look into flies issue as it really affected our appetite although nice environment with live band.

Could’ve been better”

I made several bookings with several IDs.. so in total we stayed for 4 nights.. overall more to improved. The bathroom door was hard to close .. complained to the staffs.. and they ask us to book executive room in where we needed to pay more.. we declined and finally room was changed.. the manager did a good job compared to the front desk staffs.. However, there were banging noises from upstairs when we were napping.. overall a turn off in that aspect.. i do expect more since it’s a 5 stars hotel..