I've made the right decision staying in Vasa Hotel”

It was a pleasure to spend our staycation in Vasa Hotel Surabaya. I booked an executive room, because the website said that we will get 2 single bed and one double bed, as I traveled with 8 y.o and 1 y.o children. However, when we got there, there were only 1 super king bed and 1 sofa bed. But We were not that disappointed because the room was good, clean, and the bed arrangement (with super wide king bed) was enough for us. We also got complimentary fruit basket, access to executive lounge, evening cocktail, etc. However, the swimming pool is not that big for 5-star hotel. Overall we are really satisfied with the service of Vasa Hotel Surabaya and will definitely be back there.

good hotel, no special introduction necessary”

The Vasa Hotel is a well known and good hotel in Surabaya. One of my favourites. The reception works professionally, with good explanations. So it takes a little time, but then you know all you want to know. The rooms are modern and nice with enough amenities. The pool is nice , be warned it is a not smoking area. Smoking rooms are availlable, so no problem. The breakfast is excellent, with many choices for both westerners as asian alike. The parking and parking system is some special, but and it is better to take and deliver your suitcases in the front. The security should do more efforts when you leave the hotel because it is a busy road. Be careful with the motorcycles passing. Further - again. worthwile ton stay. Will come back.

Great value for money and great services”

It was a very pleasant stay at vasa hotel, spacious room (i loved the harman kardon music player in the room), good facilities (especially the kids playground, i seldom found this in other hotel), not too expensive (greay deals from agoda), very pleasant experience at the breakfast time and the food was good (very good set up using the ballroom instead the restaurant for breakfast anticipated the crowd during the new year holiday), overall it was good, will surely go back and stay again next time. My only cons was just the checking in period was too long, it was ubderstandable due to the hotel guests came together and checked in at the same time, it was a new years eve period, but i wished the hotel could anticipated better next time. Anything else was all good, great job!

wrong front desk in charge, room is big and soundproof, breakfast is awesome, ”

This is a new hotel. The room is big, bathroom is clean, towel looks like new. The bed and pillow are very comfy. Also the room is soundproof. Breakfast is a must. They have various option, and super delicious. usually in other hotel, breakfast taste is so bland., but not in Vasa. great FNB team. For check in they just open 2 counter, while I saw one staff name Dion is behind the empty desk, so I asked and he doesn’t even bother me, not give instruction at all to wait or anything else, like he is not in a good mood. I dont understand why hotel management put this person in check in counter. with other staff Fajar and Retno, the check in and check out process are awesome. thank you vasa hotel. I will comeback but not with staff name Dion for my check in :)

OUTSTANDING SERVICE & FACILITIES!!!”

Let me just say, This hotel deserve more than 5 stars review!! From the very beginning we were checked in with the guest relation (Lala) then waiting in the executive lounge and got a very warm welcome from Made (Executive Lounge Manager) and the rest of the executive lounge staff for example Indah, they were all went above and beyond their duty to showed a tremendously five stars hotel’s hospitality. Made our son’s first bday unforgetable and our stay in Indonesia very memorable. Thank you Vasa Hotel & the crews!! Keep the great work, definitely gonna recommend this hotel to the rest our acquaintance in US.

Excellent hotel”

Actually i couldn't go to surabaya because of family matters. But my husband go to surabaya and stayed at Vasa hotel. He said this hotel was excellent. Everything was nice and clean, also very spacious. By the way i booked suite room for my husband

Good choice for family”

It was a great experience to stay in Vasa Hotel. This is my second time to stay in Vasa. I prefer to stay in two bedroom apartment because I went with my family so we need bigger spaces. I enjoyed most of my time in Vasa but there is something that Vasa need to improve, the thing is their bathroom quality. This is my second time but I experienced the same problem as I stay for the first time. The bathroom is quite smell. I called the technician but nothing is improve. But except that, nothing to worry about 😁

Luxury Hotel with affordable price”

We are group of 6 booked 3 rooms at Vasa. Lobby a bit crowded when we were check in because there was a government event. We have to wait for 2 hours before we get our room. With no expectation , we really surprised with the room design. Very modern and luxurious , but affordable price. The breakfast was super good and definitely will back again if we come to Surabaya ...

A good hotel for business trip to Surabaya”

Vasa Hotel is an excellent hotel, especially for business trip to Surabaya. The room is spacious and nice. Breakfast is excellent and all required facilities are there. Sure, will be back !

Best Hotel In Surabaya”

Hotel service was excellent, friendly staff, fast respond ,and comfortable room. Thing that make me miss this hotel is the the mattress and the pillow its really soft and comfortable for sleep. and the fast respond for the staff. how ever, the thing that need to improve its the breakfast food quality, variety and the food product its down grade compare from previously when i stay at vasa hotel in march 2018. The rest of it Excellent

New hotel! ”

Seems like a new hotel to us. Beautiful lobby with chandeliers lights. We had a late check in and our King bed size room were fully booked :(. Fortunately, the hotel upgraded us for free to a one bed room apartment! It was a very big room except it seems abit dusty to us as my other half was sneezing all the way. Might be due to no one staying for awhile. Nevertheless, great stay at Vasa and would highly recommend to stay again!

It’s really big hotel, with lovely town view from 26 floow”

I stayed at vasa hotel for 1 night, i heard it is a new hotel in town. It’s really big hotel, we stayed on 26th floor It’s really clean, smells good, beautiful design, the lobby is awesome, i can see a town landscape from my window, even i can see jembatan suramadu #awesome U can exercise at the gym, and it was good gym. The breakfast is good, the taste is not strong, but still like it What made me dissapointed are: The coolbar is broken, it’s not cold, so my cake become bad the next morning No bathtub

Awesome!”

2 thumbs up for Vasa Hotel Surabaya, everything was great, will definitely come back again.

nice new hotel”

hotel lobby is classy and cosy. Well decorated with quality materials used. Apartment room is also very nicely decorated, using all quality electronics such as coffee machine and microwave. Breakfast has got quite a wide variety and food taste is alright. Staff in breakfast is not well organised. Other guests will take your table. Overall very satisfied with the stay in Vasa hotel

Excellent security, feel safe for Lady Solo Traveler”

This was my first time in Surabaya to attend Intensive Workshop. As a lady, safety is my top priority especially I was a solo traveler! When I entered the hotel lobby hall, this hotel has security machine to check everyone's bag and luggage. This hotel has more than 3000 CCTV and the staff were so thoughtful whereby I could change small note at their Front Desk. After I arrived into the room I requested, 1 hour later the HouseKeeper Department will phone call into my room and checked whether everything was ok for me. I highly recommended this hotel to Lady Solo Traveler!

Decently located local 5* hotel in Surabaya”

Stayed at higher floor and had a good view of Surabaya. This hotel is located at a pretty strategic location right from the exit of the tollway. Buffet served was great. And few doors away, there is this local warung serving fresh seafood which is worth trying if you want something local. One thing I disliked was the open toilet. The drainage of the water wasn’t to my liking. But this is my personal view. My other colleagues were happy with it. Wouldn’t mind going back to stay again if I am back in Surabaya

staff with name febby and april was helpme found the right floor request and preparing breakfast ”

They are staff like family members now for me. So i recommend the vasa hotel to all of you who will take a holliday or bussines trip. Just found the staff with name febby or aprill to take a help your visit.

A beautiful well maintained hotel”

I was very happy with my stay at Vasa Hotel. The staff was professional and accommodating, my room was well appointed and well cared for, and the breakfast every morning quite good. I would not hesitate to stay here again.

Great hotel but too expensive on bfast buffet”

This is my 4th time staying at Vasa. The room quality is still the same great. The pool and the gym was great too. The minor is only for the price for the breakfast buffet. A bit too expensive for us. Overall everything is good. Will stay again next time.

Excellent”

Me and friends are looking for an apartment, but the apartment we used to stay is fully booked so we're looking for an alternative and found VASA. It's still new but look at the hotel makes us think that it's such a pleasant to found this gem. Thank you for the staffs for being helpful.