Vasa Hotel Surabaya
Vasa Hotel Surabaya
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10.0
Exceptional

"The room is spacious, clean & comfortable."

I J.

|

May 8, 2018

Select King Room - Bed Vasa Hotel Surabaya
Select King Room - Bed
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Lobby Vasa Hotel Surabaya
Lobby
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Interior view Vasa Hotel Surabaya
Interior view
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Interior view Vasa Hotel Surabaya
Interior view
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See map Vasa Hotel Surabaya
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Excellent
Location
8.7
See all 6 photos Vasa Hotel Surabaya
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What guests are saying:
Comfy n spacious room
Eric from Indonesia
Couple
I like the design of lobby and hotel here, breakfast is a lot of variety and good location. It is quite new hotel in surabaya. Overall I am satisfied to stay here and I’ll come back next time.
indra from Indonesia
Business traveler
Very good hotel and value for money. Staffs are friendly and polite
WEE from Singapore
Business traveler
I like the design of lobby and hotel here, breakfast is a lot of variety and good location. It is quite new hotel in surabaya. Overall I am satisfied to stay here and I’ll come back next time.
indra from Indonesia
Business traveler
Nice location and friendly staff
aozi from Singapore
Group
For the price you pay. The restaurant, food, facilities and room is well its worth!
Hong from Singapore
Business traveler
Good dining n spacious room
Eric from Indonesia
Couple
This time I have to say something wrong in our room 2503, as the plumbing sink is clogged so the water remains in it and took a long time to drain. The toilets pour out bad smells in every 1st time use. But I have told the receptionist on my check out process.
Yuliani from Indonesia
Family with young children
Buffet foods is so nice.. high CP value
Cheng from Indonesia
Business traveler
As always, Vasa’s room is spacious, large sofa for relaxing, excellent bedding and shower. Various breakfast buffet. Always satisfied staying at this hotel, except for the crowded this hotel can be.
Yuliani from Indonesia
Family with young children
Excellent
From 803 reviewsSee what guests said
8.8
/
10
Exceptional cleanliness
9.1
Recommended by 95% of guests
Value for money8.8
Distance to city center10 km
Location rating8.7
Nearest airportJuanda International Airport (SUB)
Distance to airport14.0 km
95%

would recommend to a friend

Agoda Preferred Property

2018

Gold Circle Award Winner

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Room choices
This property is in high demand!Booked 15 times since yesterday
Three Bedroom Apartment
Three Bedroom Apartment
...
  • Room size: 132 m²/1421 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
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Two - Bedroom Apartment
Two - Bedroom Apartment
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 2 single beds
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One-Bedroom Apartment
One-Bedroom Apartment
...
  • Room size: 66 m²/710 ft²
  • City view
  • 1 king bed
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Breccia Suite
Breccia Suite
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 single bed & 1 sofa bed
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Glacier Suite
Glacier Suite
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 king bed
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Executive King Room - Club Lounge Access Included
Executive King Room - Club Lounge Access Included
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Executive Twin Room - Club Lounge Access Included
Executive Twin Room - Club Lounge Access Included
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
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Premium Room
Premium Room
...
  • Room size: 32 m²/344 ft²
  • City view
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Select King Room
Select King Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 double bed or 2 single be...
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Select Twin Room
Select Twin Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
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Have a question for Vasa Hotel Surabaya?

What people love about the property

  • 9.6
    Exceptional

    "The staff were friendly, spacious room, and the good location."

    Tanesha T.

    |

    March 20, 2018

  • 9.6
    Exceptional

    "Staff: Friendly and welcoming."

    Iwan

    |

    May 3, 2018

  • 8.0
    Very good

    "Was impressed with the comfortable bed and wonderful service."

    Doreen

    |

    March 22, 2018

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More about Vasa Hotel Surabaya

More about Vasa Hotel Surabaya

10.0
Exceptional

"Staff are friendly"

Michael

|

January 7, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

8.4
Excellent

"Hotel lobby is classy and cosy."

March

|

May 14, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (803)Booking.com Reviews (45)
8.8
/
10
Cleanliness9.1
Facilities8.6
Location8.7
Service8.8
Value for money8.8
Provided by verified guests of Agoda
All languages
All guests (803)
All room types
Showing 272 verified guest comments
12345
5.6
Colleen from Hong Kong
Solo traveler
Stayed 4 nights in November 2018
Suite”
We booked 2 premium rooms but upgrade 1 room for my 88 years old mother to suite upon arrival. The suite : The hanging rod in the closet is exceptional high than regular rooms. It's definitely not elderly friendly or suitable for short people. We got a package at the concierge for over 5 hours, yet, no notification from them.
Reviewed December 04, 2018
8.4
Excellent
maria from Indonesia
Couple
Select King Room
Stayed 2 nights in October 2018
Nice hotel”
Really love its super king bed size. Really big. The room was spacious enough for the two of us. Little note to the staff service when checked in... they should be more attentive when there’re guests waiting while there were so many empty reception desk with staffs. No complain for the props tho’
Reviewed November 08, 2018
10.0
Exceptional
Sugiarto from Indonesia
Couple
Glacier Suite
Stayed 1 night in October 2018
staff with name febby and april was helpme found the right floor request and preparing breakfast ”
They are staff like family members now for me. So i recommend the vasa hotel to all of you who will take a holliday or bussines trip. Just found the staff with name febby or aprill to take a help your visit.
Reviewed October 31, 2018
9.6
Exceptional
Raymond from Indonesia
Group
Select King Room
Stayed 1 night in August 2018
Luxury Hotel with affordable price”
We are group of 6 booked 3 rooms at Vasa. Lobby a bit crowded when we were check in because there was a government event. We have to wait for 2 hours before we get our room. With no expectation , we really surprised with the room design. Very modern and luxurious , but affordable price. The breakfast was super good and definitely will back again if we come to Surabaya ...
Reviewed October 05, 2018
7.2
Very good
Ying from Malaysia
Couple
Select King Room
Stayed 1 night in November 2018
Nice hotel but had a poor check in experience ”
Lady at the reception called Suzan was passive aggressive and behaved rather patronisingly. Firstly she kept emphasising how I would get fined if I smoked in the room. I then looked at her and said do I look like a smoker to you? To which she backtracked and said oh this is because sometimes guests bring smoking friends into the room. Later on she asked to check my Agoda booking slip which is rather odd and has rarely happened to me as all my bookings are done via agoda. N she later passed my passport to her colleague and told her colleague not to check me in first (said in indo but I understand the language). Then she came to me n said they have ran out of king beds and I would get a twin bed. I told her flat out that my booking said king bed and that was what I had booked. She then repeated that they are running out of king beds and I again told her that I had booked a king bed. In the end she relented as I was getting angry. But honestly not the kind of service I expect from a 4 / 5 star hotel. Staff needs better training
Reviewed November 18, 2018
8.0
Excellent
LYNUS from Malaysia
Business traveler
Select King Room
Stayed 1 night in November 2018
Short business trip”
Excellent hotel with superb price. Breakfast with lots of variety. Distance to airport not far. Will definite come back again.
Reviewed December 02, 2018
9.6
Exceptional
Yuliani from Indonesia
Family with young children
Select King Room
Stayed 2 nights in August 2018
Best hotel ever for my family”
This time I have to say something wrong in our room 2503, as the plumbing sink is clogged so the water remains in it and took a long time to drain. The toilets pour out bad smells in every 1st time use. But I have told the receptionist on my check out process.
Reviewed August 21, 2018
8.4
Excellent
rizky from Indonesia
Business traveler
Select King Room
Stayed 1 night in August 2018
It’s really big hotel, with lovely town view from 26 floow”
I stayed at vasa hotel for 1 night, i heard it is a new hotel in town. It’s really big hotel, we stayed on 26th floor It’s really clean, smells good, beautiful design, the lobby is awesome, i can see a town landscape from my window, even i can see jembatan suramadu #awesome U can exercise at the gym, and it was good gym. The breakfast is good, the taste is not strong, but still like it What made me dissapointed are: The coolbar is broken, it’s not cold, so my cake become bad the next morning No bathtub
Reviewed August 16, 2018
10.0
Exceptional
Lia from United States
Family with young children
Select King Room
Stayed 1 night in July 2018
OUTSTANDING SERVICE & FACILITIES!!!”
Let me just say, This hotel deserve more than 5 stars review!! From the very beginning we were checked in with the guest relation (Lala) then waiting in the executive lounge and got a very warm welcome from Made (Executive Lounge Manager) and the rest of the executive lounge staff for example Indah, they were all went above and beyond their duty to showed a tremendously five stars hotel’s hospitality. Made our son’s first bday unforgetable and our stay in Indonesia very memorable. Thank you Vasa Hotel & the crews!! Keep the great work, definitely gonna recommend this hotel to the rest our acquaintance in US.
Reviewed July 24, 2018
6.8
Good
Colleen from Hong Kong
Solo traveler
Stayed 4 nights in November 2018
No response ”
Wrote to hotel 5 days (via Agoda and directly to hotel) prior to check in and no response. How could this is a 5 star hotel??
Reviewed December 04, 2018
9.2
Exceptional
indrawati from Indonesia
Business traveler
Select King Room
Stayed 1 night in October 2018
Exceptional”
Good
Reviewed November 21, 2018
7.6
Very good
Herpeiriati from Indonesia
Group
Select King Room
Stayed 2 nights in August 2018
Great Hotel. Service could be improved”
Overall the hotel and lobby was great and luxurious. However service could be improved. In this class of hotel, staff seems like a little bit ignorance, some of the hotel lobby staff didn't smile at you when you meet them. We checked in wearing sandals because we came right after a waterfall trip, with bulky luggages and that weird feeling that the greeter and front desk staff look at you in a strange way. Other than that, bed was comfortable and amenities was super nice. They have Harman Kardon Omni Speaker in the room which is super lovely for a person like me. And the sofa near the window is quite large that it can sleep one person.
Reviewed November 13, 2018
4.4
Chandra from Indonesia
Couple
Select King Room
Stayed 1 night in November 2018
The receptionist (Paul) received call from other quite sometime and put me in Ignored situation. ”
The Manager (Anggiat) seemed doesn’t want to see me when there’s dispute about the room type I get vs in the booking. I just need explanation and he never showed up. I disappointed so much in my first stay. Never come back.
Reviewed November 10, 2018
9.6
Exceptional
HYUN
Family with young children
Select King Room
Stayed 2 nights in November 2018
Very nice”
Good location, great food, very helpful and fast staff, comfortable beds. One downfall is that if you park above P1(P2, P3), you need to walk down the car way to P1 and take the elevator, which was extremely dangerous.
Reviewed November 05, 2018
7.2
Very good
Elda from Indonesia
Solo traveler
Stayed 1 night in September 2018
Nice hotel but poor reception service”
The hotel was quite nice, the gym was very spacious and there's also a fairly large yoga/Pilates/dance room with full mirrors; the changing room was luxurious and nice. Couldn't differentiate between the door key card with the electric key card due to the exact same appearance (Be super careful of that or you may lock yourself out of the room). Reception was quite unfriendly. Said that the bank was right beside the hotel, but turned out to be 2 building away; had to walk under the roaring sun. After checking in, they didn't ring a bellboy ( brought 2 small luggage ), but later in the elevator, saw a family also with 2 small luggage but escorted by a bellboy... Overall, the hotel is just nice, but didn't really feel like a 5-star hotel; there are 4-stars better and more for the same value.
Reviewed October 08, 2018
8.4
Excellent
March from Indonesia
Family with young children
Three Bedroom Apartment
Stayed 2 nights in May 2018
nice new hotel”
hotel lobby is classy and cosy. Well decorated with quality materials used. Apartment room is also very nicely decorated, using all quality electronics such as coffee machine and microwave. Breakfast has got quite a wide variety and food taste is alright. Staff in breakfast is not well organised. Other guests will take your table. Overall very satisfied with the stay in Vasa hotel
Reviewed May 14, 2018
10.0
Exceptional
I from Indonesia
Solo traveler
Select King Room
Stayed 4 nights in May 2018
Pelayanan terbaik di Vasa Hotel Surabaya”
Selama tinggal 4 malam di hotel ini, staffnya sangat ramah. Kamar luas, nyaman, AC-nya cepat dingin, internet di kamar juga sangat cepat (10Mbps). Ada banyak pilihan menu saat breakfast, dari Sushi, DimSum sampai masakan lokal. Lokasi strategis dekat pintu tol, diantara Ciputra World Mall dan Pakuwon Trade Center
Reviewed May 08, 2018
8.0
Excellent
Erwin from Indonesia
Business traveler
Select King Room
Stayed 1 night in April 2018
Good location”
Well trained staffs, Good facilities, Entries was design only for guest with cars, for one who plan to go on foot, you have got to duck low below the entrance bar Restaurant was cleaned and complete buffet served, price was seems to be doubled compares to other hotels Room price was ok due to promotion phase
Reviewed April 27, 2018
8.4
Excellent
Raditha from Indonesia
Family with young children
Executive King Room - Club Lounge Access Included
Stayed 1 night in April 2018
I've made the right decision staying in Vasa Hotel”
It was a pleasure to spend our staycation in Vasa Hotel Surabaya. I booked an executive room, because the website said that we will get 2 single bed and one double bed, as I traveled with 8 y.o and 1 y.o children. However, when we got there, there were only 1 super king bed and 1 sofa bed. But We were not that disappointed because the room was good, clean, and the bed arrangement (with super wide king bed) was enough for us. We also got complimentary fruit basket, access to executive lounge, evening cocktail, etc. However, the swimming pool is not that big for 5-star hotel. Overall we are really satisfied with the service of Vasa Hotel Surabaya and will definitely be back there.
Reviewed April 16, 2018
8.8
Excellent
Siti from Brunei Darussalam
Family with teens
Two - Bedroom Apartment
Stayed 1 night in December 2017
Value for your money ”
Stayed in a two bedroom apartment. The rooms are spacious and relaxing. The toilets are well stocked with the toiletries. The breakfast buffet has a lot dishes , delicious and to the liking of my kids.
Reviewed January 11, 2018
12345
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  • Excellent location
  • Surabaya Town Square