Great hotels but probably 4.5 stars not 5 stars”

- In general it is a great hotel/facilities with 5 star standard trained staff. - Here is why I say it is not meetung 5 stars criteria: + No beach area (but great infinite pool and other facilities) + Staff are not yet so caring in personal yet, such as they do not catch details/requests written online from the website. But once they know, they did a well job though. + Not sure why, but the quality of the food (breakfast) is way below standard. Everyone can tell that their ingredients are not suitable for it's price. For example, Thai food line is mostly chicken, crackers/ham/sausage are very low grade, etc. Other hotels have done much better on this part. Taste is mediocre, quality isn't bad, though. Despite it, I had a great time with Veranda and may repeat anyway.

Wonderful hotel with great stuffs”

I have wonderful time spending my weekend at Veranda Hotel. There staffs are good service mind, everyone is smiling and willing to help you, especially Mr. X who suggest us many good thing during our stay at Veranda Hotel. The swimming pool is brilliant. Breakfast is tasty many choice for us

Relaxing weekend stay ”

Really enjoyed this resort. The rooms are modern and stylish. The swimming pool area is very nice. Buffet breakfast has a large selection and is good quality. In fact every meal we tried here was of a good quality. Location is good, near to pattaya but far enough away to be quiet and relaxing. Will definitely stay again.

Please read before making mistake like us”

It was an unexpected trip, we booked a hotel via Agoda while we’re almost arrived at Pattaya. We booked the Seascape room with balcony and this is when the MISUNDERSTANDING happened. It’s the only room left, so we rushed in for it. We looked at the pictures of the room on Agoda and they’re fantastic. The room has a big balcony with sea view and a hugh bathtub just besides the window. We didnt think much after seen those pictures and booked the room right away. Unfortunately, when we arrived at the hotel and got to see the room, it’s totally different from what’s in the picture. We’re very disappointed, we told the reception that the room we got didnt match the picture. They explained that we booked Seascape room with balcony via Agoda and this is actually the room. We let them look at the pictures on Agoda and they said those pictures were DEFINITELY NOT Seascape, it’s actually the Ocean front type. They offered to upgrade the room next time we’re here because the hotel’s full alrdy.

Exceptional”

Great little hotel right in front of the beach. Being Sofitel managed, it is very good except the breakfast is only 20 baht lower than Hilton Pattaya with a more than double range. This hotel is far from conveniences and that is a problem if you do not have your own transport.

Great design”

The hotel was very nice and cozy, there is a lot of place to chill out. Swimming pool was quite small and may be crowded if you stay in Thailand long weekend. Location was quite far from Pattaya town centre but it was peaceful, you will need a car to get around here.

A small gem with seafront view ”

Very bright and good sized room facing directly the pool and sea. Great getaway hotel. Full buffet breakfast with a variety of Asia food. Located away from downtown but is walkable to Jomtien beach where you can find lots of seafront restaurants. Good sized pool but fitness room is small with little machines available. In all, a great getaway place.

Nice room”

It's lovely hotel in Pattaya. In my opinion, it'/ nice room and good service. However, it's clouded people in high season.

not worth the money”

Promotion photo shows beach in front and green areas around the property. Fact is there is a concrete wall to the water, no sand. And all around other buildings. No green area around it at all Directly behind they are currently constructing a Veranda high rise condo. Construction noise 7 days a week, all day long. Location will give you a similar feeling as if you stay in a hotel in the center of Bangkok with a klong on one side ...

ืGood to come in a big group, not good for alone or couple”

Hotel is beautiful so lots of people just come to take a photo. No peaceful moment. Oceanfront room is not private....what you do in your room can be view from the pool. And if you open the window, there's no wind coz of high glass window from the floor.

This place is perfect for families with 2-3 kids. Good location nearby good seafood restaurants!”

This place is perfect for a big family with 2-3 kids. (Also, recommeded for old people with wheelchairs. Anywhere in the hotel is accessible! From front parking, into the hotel, out for a view near the sea). The king-size bed is really big and comfortable. The view is superb! Couldn't ask for more. The location is quite good, not too crowded with people. But there are good seafood restaurants and familymart nearby, like 5 minutes from the hotel. Breakfast at hotel is just average.

Definitely a great choice!”

This is a newly opened hotel, it's so new that I can still smell the wall paintings! The room was nice and clean. We stayed in a seaview room which they have only 10 of them. It has a lovely view for the pool and the sea, with no balcony though. They also, however, have the top roof where you can see 360 degrees around the hotel. I also love their super king size bed which is really, really big!

Not well maintained”

Hotel staffs are very friendly and welcoming and the breakfast buffet has a decent selection. However, the rooms were not really well cleaned. It felt like they only vacuumed the floor without mopping once the previous guests have left. Also, you could tell that the furnishing in the rooms were not what you would have expected for a 4-star hotel/resort. The worst part was the swimming pool. The pool size could definitely not accommodate both the resort guests and the residence guests from the building behind. The large fabric floor mat that was placed before entering the pool need a replacement every hour. Otherwise, it made the pool smelled like feet! Poor choices of drinks menu at the pool bar and the bartenders seemed to have a serious lack of knowledge on cocktails. For the prices of the stay and the beverage in Sofitel, you would have thought they could have their own cocktail specialties or at least the guests could order their cocktails that are not listed on the menu.

Going to be a nice hotel, but not ready now.”

"Not ready" should be the best description for now. - Staff need (lots) more training, I saw a lot of complaints during my stay - Minor defects all over the room, Pipe leakage - Not clean as it should be - Veranda Condominium construction site next to the hotel (So loud) - Absolutely not a 5 stars resort

5 star idea, 3/4 star experience.”

From arrival it is clear to see that there has been a great deal spent on creating a design that will wow....clean lines, natural materials, curves and textures....however in the rooms particularly, there is so much sub standard application of the design it is a let down. Inside the hotel is nice, however the approach to the entrance is waste land and beach out front is covered in garbage brought in by the tide and not cleared up by the hotel. Seems to be targeting domestic market leading to the outdoor spaces being deserted during the day and therefore soulless. Busy at breakfast and check out. Service was friendly however no-one answering the poolside bell alert system, sat at outdoor seating at restaurant for an hour and no staff approached, chefs walking through guest areas/lifts with stock (no staff route?), staff sitting at guest side of bar by pool on phone despite dirty towels round the area for + 4 hours. No toilet at gym, need to leave and go to car park building to use toilet. Gym could benefit from having some cleaning spray to clean down equipment after use. All small inconveniences, however overall it builds up to create an overall impression. Hopefully this hotel will mature with time to be a lovely as the Cha am and Chiang Mai one. But I will be waiting a while to return and will be watching the reviews before I book, if I book.

Nice view and swimming pool, but no roof to protect rain from parking to lobby and between building”

I like the view of the resort so much. good hiding place with no traffic. good privacy place to hidaway from traffic. Breakfast is good. Great swimming pool, very good material and well maintain with salt walter. The funny thing is that, there is no roof between parking and lobby. also between main building and front ocean building where we stay. I see this point need to be improve. Also, the towel place for swimming pool sit on Breakfast area which I see it is sitting in a wrong plac. Overall, I like the hotel, but there a little things need to be improve to make is great.

Great pool and nice staffs”

Pros: Nice pool and there are many good views to take a photo, Staff named "Tommy" at restaurant served us with care and friendly. Breakfast line is less than expectation but food tastes are ok. Cons: Room is kinda plain compared with price, on the morning time after taking breakfast, I would like to swim but no staffs standby where is a place that another staffs told to get towels. It seems everyone busy for serving even I called them.

Perfect for a bunch of friends for a holiday”

Awesome service, beautiful room, and such a beautiful resort.

beautiful room but don't be fooled by Sofitel name. ”

Lovely room and pool facilities. Quiet relaxing beach. Nice place to stay. But not the Sofitel we expected. 5 star thai style. Not international style! The place is really nice and should be a top location. Unfortunately it isn't quite there in our opinion. We had a problem with booking. Which the manager did fix in the end and we appreciate her efforts. However. The manner in which she spoke with us. Delt with issue really wasn't fitting of the Sofitel brand name. More training needed. The cafe beside the pool and breakfast were also really poor standard. Not the staff but the food. The rest of the hotel staff were lovely. Maybe we are spoiled by the hotels in bangkok. It's a shame. The hotel is so close. But let down by poor trained staff(manager) and food that isn't what it should be. I wouldn't come back here for this price.

New hotel during soft opening”

The hotel is not fully functioning yet. We stayed in the family pool suite. We like how spacious the room is. 4 adults could fit in the room with one master bedroom and the bunk bed. The design and decoration not only in the room but around the venue was chick under the sailor theme. The in-room pool should be called a plunge pool. The downside is that it is located on the balcony facing the neighboring condominium so our privacy is compromised. What we liked and enjoyed was the beachfront especially during the sun set. We went up to the bar sipping the cocktails while watching the sun saying good-bye to the sky. It was priceless moment. On the rooftop bar, there is a mini-sky walk sticking out for photo-shooting and enjoying the sea view. What we like less was the breakfast as there are quite limited selection.