5.7
Review score
/10
(540 reviews)See what guests said
View4
Housekeeping4
See map
7.3

Very good

Location rating score

Very good location - Inside city center
Parking
FREE
Popular landmarks
Ypao Beach Park 990 m
UnderWater World 1.6 km
Tumon Beach 1.6 km
Guam Premier Outlets 2.2 km
Gun Beach 2.5 km
Micronesia Mall 2.9 km
Two Lovers Point 3.7 km
Chamorro Village 5.6 km
Fish Eye Marine Park 10.7 km
Ritidian Beach 18.0 km
Nearby landmarks
K Mart 300 m
Chinese Park 350 m
Encore! 350 m
Archbishop Felixberto Flores Memorial Circle 470 m
Cushing Zoo 590 m
Matapang Beach 610 m
Talo Verde Central Park 640 m
Acanta Mall 810 m
Guam Sda Clinic 960 m
Guam Seventh-day Adventist Clinic 980 m
Verona Resort & Spa

"The Beach View from balcony was incredible!!"

James - January 7, 2019
Suite Ocean View Verona Resort & Spa
Lobby Verona Resort & Spa
Lobby Verona Resort & Spa
See all 31 photos
Removed from saved list
Free Wi-Fi

Verona Resort & Spa

188 Tumon Bay Road, Tumon Bay, Guam, Guam, 96913 - See map
Property highlights
Check-in/out [express]
Hassle-free check in
Close to Ypao Beach Park
Within 990 m of property
  • Airport transfer

  • 430 meters to the beach

  • Air conditioning

  • Daily housekeeping

  • Balcony/terrace

Your dates are popular among travelersUsers are booking a place in Guam every 56 minutes on Agoda.com
Value for money5.8
Distance to city center1 km
Location rating7.3
Nearest airportAntonio B. Won Pat International Airport (GUM) - Guam
Distance to airport1.9 km

Rooms available at Verona Resort & Spa

Suite Ocean View
...
  • Room size: 70 m²/753 ft²
  • Ocean view
  • 2 single beds and 1 king be...
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Ocean View
...
  • Room size: 35 m²/377 ft²
  • Ocean view
  • 2 single beds
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Standard
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
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Run of House
...
  • Balcony/terrace
  • Kitchenette
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Room Assigned on Arrival
...
  • Balcony/terrace
  • Kitchenette
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Mountain View Suite
...
  • Balcony/terrace
  • Kitchenette
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Suite - Single use - Sea View
...
  • Balcony/terrace
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Single
...
  • Balcony/terrace
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Suite
...
  • Balcony/terrace
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DOUBLE ROOM DOUBLE BED SEA VIEW
...
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    Frequently asked questions

    What is the smoking policy at Verona Resort & Spa?

    Verona Resort & Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

    See map
    Explore the neighborhood

    What people love about Verona Resort & Spa

    • 8.0
      Very good
      Staff 

      "ALL of the staff was super nice."

      James

      |

      January 7, 2019

    • 7.6
      Very good

      "The pool was cleaned regularly."

      Ma

      |

      December 4, 2018

    • 8.0
      Very good
      Staff 

      "Nice view and lovely staffs."

      Dayean

      |

      March 11, 2019

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    Overall rating:
    5.7
    Review score
    540 reviews
    Cleanliness
    4.9
    Facilities
    4.7
    Location
    7.3
    Read all reviews >
    What travelers say they love:
    It was quite, with comfortable beds.
    James from Guam
    Solo traveler
    More about Verona Resort & Spa

    More about Verona Resort & Spa

    Well-placed in the restaurants, shopping, beaches area of Guam city, Verona Resort & Spa provides a most conducive spot for you to take a break from your busy days. The hotel is not too far from the city center: just 1 km away, and it normally takes about 15 minutes to reach the airport. For those of you who want to venture out, Ypao Beach Park, Guam Sda Clinic, Guam Regional Medical City are just some of the attractions available to visitors.

    At Verona Resort & Spa, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

    All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers many unique recreational opportunities such as sauna, hot spring bath, outdoor pool, spa, massage. Enjoy unparalleled services and a truly prestigious address at the Verona Resort & Spa.

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    Most talked about facilities

    Housekeeping
    6 mentions
    Breakfast
    5 mentions
    Internet
    4 mentions
    Swimming Pool
    2 mentions

    What they offer

    7.2
    Very good
    Spaciousness

    "- Their bathrooms are spacious too."

    Camille

    |

    December 31, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Verona Resort & Spa from real guests

    Provided by verified guests of Agoda
    5.7
    /
    10
    Review score
    Cleanliness4.9
    Facilities4.7
    Location7.3
    Room comfort and quality5.2
    Service5.9
    Value for money5.8
    High score for Guam
    Rating
    9+ Exceptional (27)
    8-9 Excellent (16)
    7-8 Very Good (55)
    6-7 Good (51)
    <6 Below Expectation (221)
    Time of the year
    Mar - May (78)
    Jun - Aug (94)
    Sep - Nov (70)
    Dec - Feb (128)
    Don't miss out!Users are booking a place in Guam every 56 minutes on Agoda.com
    All guests (540)
    All room types
    All languages

    Show reviews that mention 

    Showing 370 verified guest comments
    12345
    10.0
    Exceptional
    Kinoshita from Japan
    Business traveler
    Standard
    Stayed 1 night in April 2016

    What an upgrade !‏ ”

    It’s been a while since I’ve stayed at the Verona Hotel. It came to me as such a surprise that they have improved. When I stayed there before, the smell was so awful; it smelled like mold and the place was had poor cleaning. My recent stay was terrific. The service of the staff was so friendly and I’ve even received a free spa service (which was excellent by the way). Not to mention the pool was fun and clean. Without a doubt, the next time I come to Guam, I’ll stay at the Verona again. Thank you!! I had so much fun! KK

    Reviewed May 05, 2016

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    8.0
    Excellent
    Levi from United States
    Solo traveler
    Stayed 1 night in November 2013

    A peaceful stay with the attractions nearby”

    Good views, Peaceful, Nice swimming pool.

    I had a pleasant stay at Verona. The room I booked had a kitchenette and it was nice for a change to do some of my own cooking, all though there were some really good restaurants near by. The bathroom had a large tub, separate from the shower. Lots of space and nice balcony. The air conditioning was very welcoming and efficient after a long day in Guam's tropical sunshine. The decor was a bit dated but the rooms were very clean and in good order. Staff was very helpful, friendly and inviting. Tranquil atmosphere and stellar views of Tumon Bay, the Guam Sunset is a must see! A great place if you plan an extended stay.

    Reviewed March 23, 2014

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    7.2
    Very good
    Camille from Philippines
    Family with teens
    Standard
    Stayed 3 nights in December 2018

    Good but needs improvement”

    Location - Super convenient cos it's near Kmart, a main stop of the Red Shuttle Staff - Really accommodating when it comes to hotel-related concerns but not reliable when it comes to public transpo (shuttle) Rooms - Rooms are big enough for 2 pax. It also has a good view of Tumon Bay. Our rooms were tidied up every day. But, I noticed that they keep on changing the room slippers every day. I just find it a little wasteful. - It was a little dim at night because the only lighting inside the room are two lamps. Hope they can add more lights inside the room. It's hard to pack your stuff at night when there's minimal light. - Their bathrooms are spacious too. They had hair dryers but it needs a little update because it's (literally) rusty. I would also appreciate the bathroom better if it had a bidet. Restaurant/Food - They offer breakfast buffet for all guests but it's almost the same food every morning. They don't offer room service/food other than the breakfast buffet.

    Reviewed December 31, 2018

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    7.6
    Very good
    Ma from Guam
    Couple
    Ocean View
    Stayed 7 nights in November 2018

    Great view. We never get tired of seeing the view from our room.”

    You get a great view of Tumon for the price. The beds are big and comfy. The hotel you can tell is a bit old but I liked it. With a few touch ups this hotel is actually fine. The pool was cleaned regularly. Staff were friendly. Breakfast was okay. Fills the tummy if you're looking to stay in for the morning. The hotel does have a smell to it in the hallways and the wardrobe in our room. Overall, we would stay here again for the price we paid if they addressed the smell.

    Reviewed December 04, 2018

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    8.0
    Excellent
    James from Guam
    Solo traveler
    Standard With View Twin Beds
    Stayed 2 nights in January 2019

    Very good”

    If you do not mind an older hotel its actually Ok. Great location! My closet smelled like strong sour mildew. Did not put my clothes in there. I called the desk, and they said hotel does not have ice machines. Went outside and bought a bag. Good, powerful old school glass enclosed shower. Large room & bathroom. The pool was decent. Looked clean. Old and musty halls. If your a picky person, this hotel is not for you. The restaurant looked promising for breakfast buffet, but my deal did not have that included. Did not eat there. Desk said it was $12. This hotel is for seasoned travelers only. ALL of the staff was super nice. It was quite, with comfortable beds. I will stay again if I can get the same price. Wow! The Beach View from balcony was incredible!!

    Reviewed January 07, 2019

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    8.0
    Excellent
    Daryl from Australia
    Business traveler
    Ocean View
    Stayed 1 night in August 2015

    Nice onsen”

    Onsen, staff and onsen

    Stayed here on a work trip and primarily picked it to check out the onsen. From the beginning I was very impressed with the staff as the were very responsive when I was emailing to make sure all would be okay for our arrival as we were flying in at 5am and wanted to get straight into our rooms (had to book for the night before). Throughout the day all the staff were very helpful, even if they weren't able to help us locate anywhere that was broadcasting the Bledisloe Cup (rugby union) on tv - not their fault as we couldn't find anywhere with it on either. The onsen is an interesting experience, a westernised version of what you would find in Japan. Still very refreshing though. All in all, I would stay here again if I found myself in Guam

    Reviewed October 18, 2015

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    5.3
    SAU from Hong Kong
    Group
    Standard
    Stayed 2 nights in December 2013

    alright, even most of the rooms are renovating ”

    nice view, mandarin and english speaking staff

    We had 6 rooms but most of my friends felt uncomfortable but I felt nice though. Local friends kept telling me Verona is not good, poor management, I wasn't agree during the stay though they have no system for making up room. Eventually, I totally agreed after I checked out and got to Guam airport to check in my flight back home. I can't deny that I am clumsy but there was no reason for Versona front desk kept my passport for 3 days and 2 nights long. It was disaster but I am glad that I had picked a very nice car rental company Andy Car Rental which I will give reviews next moment. They helped to collect my passport to send back to me at airport in less than 30 mins. Thank God! While Verona front desk staff were still asking me to repeat what was happening!! Guess how I desperated with the staff of this hotel!!

    Reviewed December 28, 2013

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    6.8
    Good
    Timothy from Albania
    Family with young children
    Standard
    Stayed 4 nights in August 2016

    Could Be Better”

    Internet in the rooms were slow compared to the rest of Guam. It appears all the rooms in two floors of the hotel share a connection from one room. (More connections please). Housekeeping takes forever to clean the room (despite putting a sign on the outside door to Please Make Up Room). When Housekeeping does clean the room, expect a half-ass job (No towel replenishment despite the obvious). Heat in the bathroom water is almost non-existent, door leading to bathroom squeaks and is in dire need of replacement, AC barely has any cool despite being on full blast and is permanently facing the door leading to the Veranda. There's a coffee maker in the room but there is no coffee or coffee filters at least to make coffee that you may have bought for this. Finally, the lobby is not comfortable due to the fact that they do not turn it on despite the heat. Sigh! What a shame, the hotel is in a prime location, it's quiet and safe, it's big, check-in staff were very accommodating and friendly, and the view they had of the beach was breathtaking. I would only stay here again if I did not have any other choice. But if the issues I mentioned are addressed, I would definitely reconsider.

    Reviewed August 22, 2016

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    6.8
    Good
    Larry from United States
    Couple
    Standard
    Stayed 1 night in April 2017

    Don't be fooled by the way the building look”

    This is just my opinion, the rooms is not comfortable. This is clearly a place in desperate need for upgrading to including the bed, shower, furniture, flooring and windows. The staff is wonderful but the owner needs to slash the price of the rooms into half until upgrades are made. Stop cheating people Verona.

    Reviewed October 06, 2017

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    5.0
    SAU from Hong Kong
    Group
    Standard
    Stayed 2 nights in December 2013

    alright, even most of the rooms are renovating”

    good view, good speed of wifi but not stable always need re-connect

    We had 6 rooms but most of my friends felt uncomfortable but I felt nice though. Local friends kept telling me Verona is not good, poor management, I wasn't agree during the stay though they have no system for making up room. Eventually, I totally agreed after I checked out and got to Guam airport to check in my flight back home. I can't deny that I am clumsy but there was no reason for Versona front desk kept my passport for 3 days and 2 nights long. It was disaster but I am glad that I had picked a very nice car rental company Andy Car Rental which I will give reviews next moment. They helped to collect my passport to send back to me at airport in less than 30 mins. Thank God! While Verona front desk staff were still asking me to repeat what was happening!! Guess how I desperated with the staff of this hotel!!

    Reviewed December 28, 2013

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    7.7
    Very good
    Devon from Guyana
    Solo traveler
    Standard
    Stayed 2 nights in January 2016

    Guam Getaway”

    Breakfast, Location, Amenities

    Stay was fine. Most tours do not pick up or drop off at Verona but it is still possible to do so at the Pacific Star located close by.

    Reviewed January 10, 2016

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    5.6
    Patrick from Philippines
    Family with teens
    Ocean View
    Stayed 5 nights in November 2018

    Ok hotel for budget travellers with breakfast and for a few nights of stay”

    Yes the hotel needs renovation and maintenance but for the price of 2 person and its about 500m away from the beach with breakfast this ok for a few nights stay. Comparing with royal orchid, holiday resort, garden villa, pacific star, pacific bay plaza, bayview hotel be sure use your coupons. Pros: -location near kmart but will do shopping at GPO near free shuttle bus stop -Wifi room is fast sometimes needs reconnecting -beach view is awesome Cons: -unstable aircon temperature -not renewing towels -kinda dirty room -bring your own bag -swimming pool shower -funny smell in the hallway -mold smell in the hallway If you really want a good and nice hotel not considering the price go for the -/+ $200/night

    Reviewed November 21, 2018

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    10.0
    Exceptional
    Gayzelle from Philippines
    Couple
    Ocean View
    Stayed 2 nights in December 2015

    Better than expected”

    The hotel has a good location, walking distance to KMart. Staff are friendly and accommodating. Wifi ready in the lobby and in our room. Rooms are big and pleasant. Will definitely stay again in this Hotel.

    Reviewed January 23, 2016

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    6.0
    kiyeon from South Korea
    Couple
    Ocean View
    Stayed 1 night in December 2013

    Great location”

    location, design, price

    It was nice memory in stay at the verona resort because of the close location from city center and shopping center.

    Reviewed December 10, 2013

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    8.0
    Excellent
    YASUKO
    Couple
    Standard
    Stayed 5 nights in March 2019

    Great location!”

    Althoug they don't have a good internet and wifi survice, we don't care, because of a great location to a beautiful beach and K-mart. It takes about 5 minutes to the beach and about 10 minutes to K-mart on foot. The most impressive thing in this hotel is great, trememdouls view from this hotel. Every morning you can see a wide blue clear beach and a green hill, the contrast of them makes happy all day. Don't pay for an expensive hotel "TOO" close to the beach, or you will miss a BIG picture of this beautiful view. And also staffs are very friendly and kind. I am happy to choose this hotel. Thank you.

    Reviewed April 09, 2019

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    3.6
    vincent from Philippines
    Couple
    Standard
    Stayed 3 nights in August 2018

    WORST STAY”

    Our 3rd time visited Guam. In our last 2 visit, we stayed in Outrigger Hotel. Our 3rd visit which was this trip. We decided to try Verona to save money for our wedding on Nov in NYC. It was a low budget weekend getaway. We just needed some fresh air but we experienced our worst stay in this Resort. 1. Upon checking-in, I requested a King Size but they gave us Single Twin Room. We contacted the front desk and ask if we can transfer but they told us its fully booked but we knew its not. 2. We turned on the AC but there was no freon. Again, we called the attention in the front desk but they didn't transfer us because of the same reason. 3. The blanket smell's bad and the floor wasn't clean so we asked for our room to be cleaned before we left the hotel. 4. We arrived around 11pm and we were expecting they cleaned our room but they freaking did not! 5. In the morning we complained in the reception. The girl promised us, our room will be cleaned but still they did not.

    Reviewed August 30, 2018

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    6.4
    Good
    Barbara from United States
    Solo traveler
    Standard
    Stayed 29 nights in April 2016

    So much upgrades/renovations needed”

    The ladies at the front desk were very welcoming and professional, they gave me a room on the 6th floor. For the amount of money that I've paid for the room, wasnt worth it. I should have seen the signs of much needed remodeling and renovations. The odor that welcomes you from exiting the elevator was NOT pleasant. It smell of mold and sewage. The room wasnt even that clean, there were roaches crawling the walls, the twin beds that were provided were old that you sank by just sitting on them, not enough light/lamps and outlets, the shower looked liked it needed more than just clorox to gett the black spots out. The room on the 6th floor was not pleasant, at all. Because I've booked 3 months in advance, thinking that the hotel had major renovations and upgraded prior, I didnt think it was going to be this bad. So I went down to the front desk and ask to change rooms. I didnt even sleep in the room. I had to wait for the following day to change out rooms, which they gave me a room on the 9th floor. So this room on the 9th floor wasn't as bad as the one on the 6th floor. Exiting the elevator still smell of mold and sewage, it also didnt help that the A/C wasnt working in the hallway. The room that they gave me on the 9th floor had better lighting, beds were clean and updated. The bathroom needed alil touch up but it was much better then the last room that they gave me. Other than the A/C not cooling the room fast enough, the 2nd room that they gave me was nicer, cleaner, and comfortable. I would recommend only staying a few nights or less, not a month like what I did.

    Reviewed August 09, 2016

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    5.2
    KHAC from Vietnam
    Solo traveler
    Standard
    Stayed 4 nights in February 2018

    Bad service from Reception to Facilities”

    If other resorts offer you more a little bit than this, you should select that, not this. Bad experience with their Reception staffs who treated Customers (specially a unpolite middle-age women). Unbelievable that fake fire alarms occured 2 times at 2 mid night. Customers got upset. Mc Donald meal bag were replaced my breakfast that I booked Room with breakfast and I must take it at Reception everyday. No safety box in Room. No gym Room. Sum up, completely unsatisfied with this resort and spa.

    Reviewed February 27, 2018

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    4.8
    David from United States
    Couple
    Superior Twin Room with Ocean View
    Stayed 9 nights in May 2016

    Keep looking”

    Room: mold in the shower, housekeeping only every other day, A/C never could get the room cooler than 80dg although it ran continuously. Found cockroach in our 10th floor bathroom. Very poor lighting in the room..no lights near the bed.no safe and no hair dryer. Hallway carpeting was filthy! Provided useless paper slippers. Facility...Pool was dirty(bottom brown) and the pool area was very unkept, flies everyday buzzing our food in the restaurant, the Buffet cook insisted on cooking fried eggs and pancakes well in advance of need, inspite of few customers, so they were always cold.. There was a live palm in the dining room with multiple dead branches that was obviously not cared for for a long time. The general upkeep of the facility was poor(as most hotels on Guam seem to be). Staff very friendly and helpful!

    Reviewed May 18, 2016

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    5.7
    arnold from United States
    Couple
    Standard
    Stayed 6 nights in December 2014

    Don't expect washcloths ”

    it was in Guam, it was close to a 24 hour Kmart

    the 1st night we arrived a hugh roach crawled across our floor. We had wash cloths for 1 day of a 6 day stay. We were constantly asking for them but always told they were in the dryer. The cleaning of the room that they do is to spray something on the floor and pass a swifer. The breakfast buffet was over priced for minimal selection. Walking up the hill to the 24 hour Kmart and getting Little Ceasar's pizza was a better deal. I would not stay there again.

    Reviewed December 30, 2014

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