Crown Regency Hotel & Towers
Wifi miễn phí

Crown Regency Hotel & Towers

Osmeña Boulevard, Cebu City, Cebu, Philippines,
- Xem bản đồ
Phòng Superior Crown Regency Hotel & Towers
Phòng Superior
    Xóa khỏi danh sách yêu thích
    Hành lang Crown Regency Hotel & Towers
    Hành lang Crown Regency Hotel & Towers
    Nội thất khách sạn Crown Regency Hotel & Towers
    Phòng Superior Crown Regency Hotel & Towers
    Xem tất cả 55 hình ảnh
    Ngoại cảnh khách sạn Crown Regency Hotel & Towers

    Đánh giá Crown Regency Hotel & Towers

    7,2
    Rất tốt
    /10
    ( 4396 nhận xét)Tham khảo đánh giá của du khách
    7,5
    Tiện nghi phòng rất tốt

    Có thể bạn sẽ thích Crown Regency Hotel & Towers về

    Đặc điểm yêu thích

    • đưa đón sân bay

    • Nằm ở trung tâm Cebu

    • thu đổi ngoại tệ

    • Wifi miễn phí cho mọi phòng

    Xuất sắc
    Vị trí
    8,1
    TRÊN BẢN ĐỒ
    Vị trí tuyệt vời - trong nội thành
    Địa bàn phổ biến
    Phổ biến
    Gần đây
  • Bảo tàng Sugbo1,45 km
  • TT thương mại Ayala Cebu1,52 km
  • Nhà thờ chính Cebu1,71 km
  • Thánh đường De Sto. Nino1,82 km
  • Cây thánh giá Magellan1,86 km
  • Pháo đài San Pedro2,15 km
  • TT thương mại SM City Cebu2,65 km
  • Đền thờ Đạo giáo2,99 km
  • Giáo đường San Pedro Calungsod3,28 km
  • Điểm ngắm cảnh Tops7,39 km
  • Đừng bỏ lỡ!

    31 du khách đã đặt hôm nay.

    Đáng giá tiền7,0
    Cách trung tâm0 km
    Đánh giá vị trí8,1
    Sân bay gần nhấtSân bay Quốc tế Mactan-Cebu (CEB)
    Cách sân bay9,3 km

    Phòng còn trống tại Crown Regency Hotel & Towers

    7,5
    Rất tốt
    Chất lượng phòng ốc
    Suite 2 Phòng ngủ (2 Bedroom Suite)
    Suite 2 Phòng ngủ (2 Bedroom Suite)
    ...
    • Diện tích phòng: 93 m²/1001...
    • Hướng phòng: Thành phố
    • 2 giường đôi & 2 giường đơn
    Nhập ngày để xem giá phòng
    Phòng Superior (Superior Room)
    Phòng Superior (Superior Room)
    ...
    • Diện tích phòng: 32 m²/344 ...
    • quy định hút thuốc (có ph...
    • 1 giường King
    Nhập ngày để xem giá phòng
    2 Bedroom Executive Suite, Corner room
    2 Bedroom Executive Suite, Corner room
    ...
    • Diện tích phòng: 83 m²/893 ...
    • Hướng phòng: Thành phố
    • 1 giường đôi & 1 giường đôi...
    Nhập ngày để xem giá phòng
    Phòng Deluxe (Deluxe Room)
    Phòng Deluxe (Deluxe Room)
    ...
    • Diện tích phòng: 32 m²/344 ...
    • Hướng phòng: Thành phố
    • 2 giường đôi
    Nhập ngày để xem giá phòng
    Suite Deluxe 2 Phòng Ngủ (2 Bedroom Deluxe Suite)
    Suite Deluxe 2 Phòng Ngủ (2 Bedroom Deluxe Suite)
    ...
    • Diện tích phòng: 83 m²/893 ...
    • Hướng phòng: Thành phố
    • 2 giường đôi & 1 giường Kin...
    Nhập ngày để xem giá phòng
    Junior Suite
    Junior Suite
    ...
    • Diện tích phòng: 42 m²/452 ...
    • Hướng phòng: Thành phố
    • 2 giường đôi
    Nhập ngày để xem giá phòng
    Suite Executive Two Bedrooms
    Suite Executive Two Bedrooms
    ...
      Nhập ngày để xem giá phòng
      Suite 1 phòng ngủ (1 bedroom Suite)
      Suite 1 phòng ngủ (1 bedroom Suite)
      ...
      • Diện tích phòng: 72 m²/775 ...
      • Hướng phòng: Thành phố
      • 2 giường đôi
      Nhập ngày để xem giá phòng
      Phòng Executive Deluxe (Executive Deluxe Room)
      Phòng Executive Deluxe (Executive Deluxe Room)
      ...
      • Diện tích phòng: 37 m²/398 ...
      • Hướng phòng: Thành phố
      • 2 giường đôi
      Nhập ngày để xem giá phòng
      Suite Executive
      Suite Executive
      ...
        Nhập ngày để xem giá phòng
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        Nhận xét của Crown Regency Hotel & Towers từ những du khách thực tế

        Đánh giá từ khách hàng đã xác thực trên Agoda
        Nhận xét trên Agoda (4396)
        Độ sạch sẽ7,0
        Tiện nghi6,4
        Vị trí8,1
        Sự thoải mái và chất lượng phòng7,5
        Dịch vụ7,2
        Đáng giá tiền7,0
        Mọi ngôn ngữ
        Tất cả mọi du khách (4396)
        Mọi loại phòng

        Hiển thị nhận xét có đề cập đến 

        Đang hiển thị 3145 nhận xét thực từ du khách
        12345
        9,6
        Trên cả tuyệt vời
        thomas từ Úc
        Du lịch một mình
        Phòng Superior
        Đã ở 3 đêm vào Tháng Tư 2019

        New hotel for Cebu City ”

        Overall I enjoyed my stay here, the rooms are large, very comfortable bed, views from my room were nothing special, They had a nice pool on level 9, Breakfast was nice, Nothing amazing but good enough, Location is great, Close to shopping malls, restaurants and Mango Square 👌

        Đã nhận xét vào 01 Tháng Năm 2019

        Good day, Thomas, Greetings from Crown Regency Hotels & Resorts! Thank you for giving such a positive review on Crown Regency Hotel & Towers. We are overwhelmed by your commendations on our hotel. Being located in the heart of the city really does come with its perks, convenience being one of them. We hope you enjoyed your stay and we are looking forward to having you back with us again when the time arises. See you soonest! Cooper Marketing Communications Team

        Đã phản hồi 20 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        9,2
        Trên cả tuyệt vời
        Christine từ Philippines
        Du lịch một mình
        Phòng Deluxe
        Đã ở 2 đêm vào Tháng Năm 2019

        It was okay”

        The staff were nice but not so accommodating. There's no bidet and the cable was terrible, the only channel available was MTV, all other channels have audio but no video. I also told the front desk to transfer me to a one large bed room but was ignored. But the room was not so bad so I just settled in a two-bed room alone.

        Đã nhận xét vào 14 Tháng Năm 2019

        Dear Christine, Warm greetings from Crown Regency Hotel and Towers! Thanks for choosing to stay with us. We would like to thank you for bringing these matters to our attention. Allow me to express our deepest apology for the inconvenience this might have caused you during your stay. It is with your valued feedback that helps us improve on our services and facilities to meet your standards. Rest assured that we will take necessary actions as needed. We look forward to another opportunity to exceed your expectation. Sincerely Yours, Jenesis Marleting Communications Team

        Đã phản hồi 20 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        4,0
        Tuan từ Úc
        Du lịch một mình
        Studio Executive
        Đã ở 1 đêm vào Tháng Năm 2019

        Terrible service and staff ”

        Checked into my room and were provided with card for a/c and lighting but key for room entry was not given. When I went to reenter my room I had to wait for 30 minutes to reenter because the entry key was not issued at check in as it was kept with the housekeeper. This is UNACCEPTABLE as I should've been issued with the entry key at check in NOT have to wait for the house keeper. When I questioned the front desk staff they showed very little urgency in correcting this and only gave me a standard robotic apology and, that the house keeper will let me in soon. Only after I asked to speak to the manager did one of the front desk staff realised the urgency and went to find the housekeeper for the key. Worst hotel stay!

        Đã nhận xét vào 12 Tháng Năm 2019

        Good day, Tuan, We have received and have duly taken note of your personal review on Crown Regency Hotel & Towers. We apologize for any inconvenience or discomfort you may have experienced during your stay with us. What you encountered was a human error, as a customer-driven organization, we want nothing but the best for our customers. We will ensure that this will not happen again. The thoughts and opinions of our guests are valuable stepping stones to the hotel's overall growth and enhancement. Thank you for presenting us with your complaint, this will be brought to a higher degree of discussion between management. We hope to provide you with a more pleasing hotel experience when the right time arises. Cooper Marketing Communications Team

        Đã phản hồi 21 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        2,8
        Timothy từ Hoa Kỳ
        Cặp đôi
        Phòng Superior
        Đã ở 2 đêm vào Tháng Năm 2019

        There are so many nice hotels in Cebu. This is NOT one of them. ”

        Our aircon didn't work, called the front desk 4 times and finally after a hot night of sleep they fixed it the next day. The comfort of their guests is very low priority. Wi-fi didn't work, but they did fix that problem in a timely manner. The breakfast buffet was ok. I am a guest, a customer to your hotel and did not feel like my needs mattered. I don't ask for much in a hotel..... cleanliness, comfort and feeling as though I matter are a few of the most important things. This hotel failed in every aspect of that. I had another booking there later in the month and I cancelled it and booked at a nicer hotel.

        Đã nhận xét vào 11 Tháng Năm 2019

        Good day, Timothy, Thank you for giving your personal review on Crown Regency Hotel & Towers. We regret to hear about your stay experiences with us. As a customer-driven organization, we want nothing but the best for our guests. We apologize for falling short of making you feel valued and catering to your needs. It is our goal as a corporate entity to serve our guests with the Filipino Hospitality that everyone has come to admire, we are disappointed that our staff was not able to embody the services that were expected of them. We encourage our guests to request a transfer of rooms if ever they find unfavorable aspects about it. Again, we apologize for any inconvenience or discomfort you may have experienced during your stay with us. We hope to provide you with a more pleasing stay during your next visit to Cebu. Cooper Marketing Communications Team

        Đã phản hồi 25 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        7,6
        Rất tốt
        george từ Úc
        Du lịch một mình
        Phòng Superior
        Đã ở 6 đêm vào Tháng Tư 2019

        Great Hotel and location”

        A great place to stay. The staff are super polite. The room I stayed in was a little outdated but over all spacious and quite accommodating. The double size bathtub...priceless. Breakfast leaves a lot to be desired for as my stay encountered the same main meals every two days.

        Đã nhận xét vào 10 Tháng Năm 2019

        Dear George, Warm greetings from Crown Regency Hotel and Towers! Thank you for choosing to stay at Crown Regency Hotel and Towers. We always appreciate the positive comments left by the most important people in our world; our guests. We are glad that you enjoyed your stay with us, and that our staff have gone above and beyond in terms of service. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. Sincerely Yours, Jenesis Marketing Communications Team

        Đã phản hồi 17 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        6,0
        Matilde từ Philippines
        Đi công tác
        Phòng Superior
        Đã ở 1 đêm vào Tháng Tư 2019

        Trên Trung Bình”

        sorry i wasnt ale to stay for this booking as this booking expired.

        Đã nhận xét vào 20 Tháng Năm 2019
        6,0
        Howard từ Hoa Kỳ
        Du lịch một mình
        Phòng Deluxe
        Đã ở 7 đêm vào Tháng Năm 2019

        Older property with many things that were not functional!”

        This is rated as a 4 star hotel, but I did not find that. The staff was outstanding (tried to help me), but I was in 3 rooms in less than 24 hours. Room #1 (went to take shower and NO HOT WATER). They promptly sent someone to my room, he ran water for 30 mins; only for it to get Luke warm. Moved me to room number 2. Room #2 (no working Refridgerator and no air conditioner). Told me to wait a few hours for room to cool down (it never did after 3 hours), & moved a fridge into my room/swap out of old). As it was 1130pm, I advised I could not go to sleep in a room that showed 18 degrees Celsius, but was more like 25, and I was moved to a 3rd room. Room #3, has no flushing toilet & no functional wifi. The air conditioner was no better, so I decided to just go to sleep. I was not comfortable, and I woke up, with having little sleep, as I was moving most of the time between 3p-midnight, to go on tour. I do not complain about much, but this was a bit much for me. I cancelled/moved!

        Đã nhận xét vào 19 Tháng Năm 2019

        Good day, Howard, We have received your feedback regarding your stay experience with us. We would like to thank you for bringing these matters to our attention. We apologize for any inconvenience these might have caused you during your stay. Rest assured your valuable feedback will be imparted to the team in the discussions of our hotel’s enhancements. Although our in house staff was there to assist you in resolving your concerns, it is disheartening to read that this incident dampened your overall experience. It is with your valued feedback that helps us improve our services and facilities to meet your standards. We hope that you can give us another opportunity to show you that we do care for our guests. Cooper Marketing Communications Team

        Đã phản hồi 24 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        8,0
        Xuất sắc
        martin từ Vương quốc Anh
        Cặp đôi
        Phòng Superior
        Đã ở 2 đêm vào Tháng Hai 2019

        Rất tốt”

        Not really good value for money. Quite expensive for what you get. The hotel is a bit tired and needs renovation. They're a bit money grabbing. Plus side there is a Starbucks in the lobby and a Mc Donald's nearby. Can't really recommend this place as there are better places for the money.

        Đã nhận xét vào 15 Tháng Ba 2019

        Dear martin, Thank you for taking the time to share about your thoughts on Crown Regency Hotel & Towers. In behalf of the management, allow me to express my sincerest apologies for the inconveniences you might have encountered during your stay. It is disheartening to know you were unsatisfied with your stay due to the cost of staying. Rest assured, the hotel will soon undergo renovations in order to improve and update the facilities and amenities for us to give our guests quality service and worthwhile experiences. We hope you reconsider staying with us again when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate

        Đã phản hồi 15 Tháng Ba 2019
        Crown Regency Hotel & Towers
        8,0
        Xuất sắc
        Brendon từ New Zealand
        Cặp đôi
        Phòng Superior
        Đã ở 4 đêm vào Tháng Hai 2019

        Our Honeymoon fun”

        There are plenty of things to here many eating places, good for kids also, rooms are a bit old and show their age but are ok . Service is ok more eftpos terminals would be better. I wasnt offered a tab for room service do kept having to find cash if the eftpos wasnt working. The adventure activities are cool. The views are amazing and memories for the rest of our lives. We will come back someday.

        Đã nhận xét vào 25 Tháng Hai 2019

        Electronic Funds Transfer at Point Of Sale. Dear Brendon, Thank you for taking the time to share about your experience at Crown Regency Hotel & Towers. I am truly pleased to have read you are satisfied with our rooms and availability of restaurants within the hotel and the vicinity. You also noted our cool Sky Experience Adventure activities and rides. Rest assured, your comment regarding more EFTPOS terminals shall be forwarded to the management to review this recommendation. The hotel will soon undergo renovations in order to upgrade the facilities and amenities including rooms as we strive to improve and provide our guests with quality service and worthwhile experiences. We look forward to serving you again soon and make more memories with Crown Regency Hotels & Resorts. - Dionne, Marketing Communications Associate

        Đã phản hồi 14 Tháng Ba 2019
        Crown Regency Hotel & Towers
        8,0
        Xuất sắc
        Geoff từ Úc
        Cặp đôi
        Phòng Superior
        Đã ở 2 đêm vào Tháng Năm 2019

        Helpful staff, central location”

        This hotel is in a central location, with helpful staff, great food and is satisfactorily clean.

        Đã nhận xét vào 21 Tháng Năm 2019

        Good day Geoff, Greetings from Crown Regency Hotels & Resorts! Thank you for taking the time to compose your personal review on Crown Regency Hotel & Towers. We are overjoyed that you had a great two night stay with us. Thank you for your kind commendations on our ideal location, great dining experience, and overall cleanliness. We hope to have you again with us during your next visit to Cebu. Jotham Marketing Communications Team

        Đã phản hồi 10 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        7,6
        Rất tốt
        Kim từ Hoa Kỳ
        Cặp đôi
        Suite 1 phòng ngủ
        Đã ở 5 đêm vào Tháng Tư 2019

        Rất tốt”

        Room was great but as with most hotels in the Philippines, very little maintenance is done. Only 3 of the elevators were working, and only 1 of those went to the upper floors where I was staying in a presidential suite. There was water leaking from the ceiling just outside of the elevators on my floor. Instead of fixing it, the just put a trash can under it to catch the water. Also the aircon in the room would randomly stop working. Overall, it could be a great hotel, but it needs maintenance.

        Đã nhận xét vào 04 Tháng Năm 2019

        Good day, Kim, Greetings from Crown Regency Hotel & Towers! We would like to thank you for staying with us over the course of five (5) days. We are pleased that you found favor in your room. We would like to apologize for any inconvenience or discomfort you may have experienced during your time with us. Our management has already laid down concrete plans to renovate the hotel's amenities, facilities, and overall structure. We hope to deliver you a more pleasurable stay during your next stay with us. Jotham Marketing Communications Team

        Đã phản hồi 20 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        3,2
        Seyoung từ Hàn Quốc
        Cặp đôi
        Phòng Deluxe
        Đã ở 3 đêm vào Tháng Tư 2019

        Horrible, Dirty, Noisy”

        Room was horrible with 4 cockroaches and electricity was gone so many times during my stay. I hate poor breakfast with unkind staff. so many chineses ate food of the shared bowl with their finger! What the hell! nobody told them like dont do that! Terrible stay in my life ever! never stay here!

        Đã nhận xét vào 03 Tháng Năm 2019

        Good day, Seyoung, We have received and have duly taken note of your personal review on Crown Regency Hotel & Towers. Thank you for spending three nights with Crown Regency, our team was more than happy to have you with us. We apologize for any inconvenience or discomfort you may have experienced during your stay with us. We are disappointed that we have fallen short of in certain aspects of your stay. Your concerns will be brought to a higher degree of discussion between the management. We will strive to bring you a more favorable stay during your next visit to Cebu Cooper Marketing Communications Team

        Đã phản hồi 20 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        6,4
        Hài Lòng
        Juliette từ Hồng Kông
        Cặp đôi
        Phòng Superior
        Đã ở 1 đêm vào Tháng Tư 2019

        Clean and nice staff”

        Clean room and nice staff. Room is big. Swimming pool not as nice as in pictures. IT WAS SO NOISY!!!! I don’t know what was going on but we couldn’t sleep as other guests were partying in the room next to us. And no one from the staff told them anything. Also we asked advices from the staff they gave us wrong schedules and didn’t really help to book the ferry. Also food is not good and overpriced.

        Đã nhận xét vào 02 Tháng Năm 2019

        Good day Juliette, Thank you for giving your personal review on Crown Regency Hotel & Towers. We are pleased that our staff was accommodating and that you found favor in the size of your room. On behalf of the neighboring guests, please do accept our most sincere apology in causing you inconvenience and discomfort during the night. We regret to hear about the type of service we have rendered you, we will strive to give you a more pleasant and meaningful experience during your next stay. We hope that you can come and visit us again during your next visit to Cebu. Jotham Marketing Communications Team

        Đã phản hồi 20 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        8,0
        Xuất sắc
        Kristine
        Gia đình có em bé
        Suite Executive ở góc
        Đã ở 1 đêm vào Tháng Tư 2019

        Rất tốt”

        Room was very spacious. However, it could have looked more appealing if the management does maintenance on their facilities. From the outside look of the hotel, to the room. It looks old now and could be needing update especially that they are a known hotel in Cebu. Breakfast buffet was okay for the price. Kid-friendly food served as well. :)

        Đã nhận xét vào 25 Tháng Tư 2019

        Dear Kristine, Thank you for taking the time to share about your experience at Crown Regency Hotel & Towers. I am pleased to have read you were satisfied with our accessible location and buffet breakfast. In behalf of the management, allow me to express my sincerest apologies for the inconveniences you encountered during your stay. Rest assured, the hotel will soon undergo renovations in order to improve and update the facilities and amenities for us to continue providing our guests with quality service and worthwhile experiences. At Crown Regency Hotels & Resorts, we strive to improve with each and every stay. We look forward to serving you again when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate

        Đã phản hồi 26 Tháng Tư 2019
        Crown Regency Hotel & Towers
        9,6
        Trên cả tuyệt vời
        Carissa
        Gia đình có em bé
        Phòng Deluxe
        Đã ở 1 đêm vào Tháng Năm 2019

        Trên cả tuyệt vời”

        Awesome staff and facilities. Only concern: No Bidet.

        Đã nhận xét vào 14 Tháng Năm 2019

        Dear Carissa, Warm greetings from Crown Regency Hotel and Towers! Thank you for choosing to stay at Crown Regency Hotel and Towers. We always appreciate the positive comments left by the most important people in our world; our guests. We are glad that you enjoyed your stay with us, and that our staff have gone above and beyond in terms of service. The improvement of our services and facilities to meet our guests' needs and satisfaction is an ongoing undertaking and we would be grateful if you could give us the opportunity to serve again you in the immediate future. We look forward to welcome you back home at Crown Regency Hotel and Towers! Sincerely Yours, Jenesis Marketing Communications Team

        Đã phản hồi 17 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        8,4
        Xuất sắc
        Raymond từ Philippines
        Du lịch nhóm
        Phòng Deluxe
        Đã ở 1 đêm vào Tháng Năm 2019

        Good value for money”

        when we get in there’s no slippers and the phone is so old that we couldn’t here the operator. nobody assisted us in our room

        Đã nhận xét vào 12 Tháng Năm 2019

        Good day, Richmond, Thank you for composing your personal review on Crown Regency Hotel & Towers. The thoughts and opinions are extremely valuable for the hotel's overall growth and enhancement. We do apologize for any inconvenience or discomfort you may have experienced during your time with us. Please be advised that we do not provide complimentary bedroom slippers unless guests request for them. Crown Regency's management has already laid down concrete plans to improve the hotel's amenities, facilities, and overall structure. We hope to provide you with a more pleasing stay during your next visit to Cebu. Cooper Marketing Communications Team

        Đã phản hồi 21 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        8,0
        Xuất sắc
        Robert từ Hà Lan
        Đi công tác
        Phòng Superior
        Đã ở 2 đêm vào Tháng Giêng 2019

        Reasonable hotel in busy Cebu City area.”

        The Crown Regency Fuente was once the tallest building in Cebu City and therefor attracted many visitors. The hotel itself is still reasonable, but obviously needs some renovation. Especially in the rooms I found quite a few things that need improvement. The staff are very friendly and accomodating, the Filipino style, always a smile. The restaurant offers a reasonable breakfast, the choice is a bit limited but it's ok. Unfortunately the availability of elevators is a problem, during my stay only 1 elevator worked, and that is not enough for a 33 storey high building. Needs improvement!!!

        Đã nhận xét vào 28 Tháng Giêng 2019

        Dear Robert, Thank you for taking the time to share about your stay at Crown Regency Hotel & Towers. We truly appreciate your positive note on our friendly and accommodating staff. However, in behalf of the management, allow me to extend my sincerest apologies for the inconveniences you might have encountered during your stay. You particularly noted the limited breakfast buffet options. Rest assured, your feedback will reach the appropriate department as we aim to satisfy our guests' palates. As for the elevator, the other elevator is under maintenance, and thus, guests are forced to use only one elevator which causes delay to some who may be in a hurry and for that I apologize again. The hotel will soon undergo renovations in order to upgrade the facilities and amenities for us to provide guests will quality service and worthwhile experiences. Do stay with us again soon when your travels lead you back to Cebu. - Dionne, Marketing Communications Associate

        Đã phản hồi 06 Tháng Ba 2019
        Crown Regency Hotel & Towers
        6,4
        Hài Lòng
        Maverick
        Du lịch một mình
        Phòng Superior
        Đã ở 3 đêm vào Tháng Năm 2019

        Good but needs improvements”

        They good service and facilities. What I like is that my room is spacious and clean, the hotel has indoor and outdoor pools. They have also a gym. Which are free to use if you are a guest. The hotel has also a view deck which has entrance fee of PHP 250 which is a little disappointment even you are a guest you need to pay. Also they have disco bar and restaurant bar but it closes until 12am only. I arrive at the hotel early and they informed me to wait until 2pm as standard check-in time so I waited as they said no available rooms yet. When it was already 2pm, they said still no available which was very disappointing as they already knew I waited already for a long time. I waited again for another 30 minutes.

        Đã nhận xét vào 14 Tháng Năm 2019

        Good day, Maverick, Greetings from Crown Regency Hotels & Resorts! Thank you for composing your personal review on Crown Regency Hotel & Towers. We were more than happy to have you with us during your three-night stay. We are pleased to know that you are satisfied with most aspects of your stay especially highlighting our spacious and well-appointed rooms and, amenities. We apologize for any inconvenience or discomfort you may have experienced during your stay with us. Please be advised that the check-in time is set at 2 PM unless guests request for an early check-in which will entail additional charges. As a costumer-driven organization, we will do what we can to develop a more systematic approach to turning over rooms to guests. This discussion will be brought up to a higher conversation between the management. We hope to provide you with a more pleasing hotel experience during your next visit to Cebu. Cooper Marketing Communications Team

        Đã phản hồi 21 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        2,8
        Paul từ Úc
        Cặp đôi
        Phòng Superior
        Đã ở 5 đêm vào Tháng Năm 2019

        Looks good on the out side.”

        Thought we were off to a good start when checking in. We were told we had been upgraded with our room, once in our up graded room we were not happy at all and called reception and asked what were we upgraded from and asked to have our original booked room. We were moved and to our amazement the room was much better and we believe they tried to down grade our booking as we got a good price for our stay from booking on line. I couldn’t recommend this hotel except for the price, you pay for what you get but cockroaches, holes in Beding and strange smells in hallways, not a nice experience. Buffet breakfast was very average, thank god for toast and jam.

        Đã nhận xét vào 12 Tháng Năm 2019

        Good day, Paul, We have received and have duly taken noted of your personal review on Crown Regency Hotel & Towers. Thank you for choosing to stay with us, we were more than happy to accommodate you and your companions. We are overwhelmed that you were able to As a customer-driven organization, we want nothing but the best for our guests and customers. We believe whole-heartedly that the receptionist did, in fact, allocate you to an upgraded room. Guest preferences and liking is highly subjective and if you did prefer to stay in the original room we are glad that our staff has reallocated back to your original room. We hope to provide you with a more pleasing stay during your visit to Cebu. Cooper Marketing Communications Team

        Đã phản hồi 24 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        7,2
        Rất tốt
        Mark từ Philippines
        Du lịch một mình
        Phòng Superior
        Đã ở 2 đêm vào Tháng Năm 2019

        Rất tốt”

        The room given to me is at the adjacent building where I have to cross a sky bridge and take the stairs going one floor down so it’s rather uncomfortable and not really accessible for people with disabilities as there was no ramp. The toilet water closet takes a few minutes to fill-up so you have to wait before you can flush again.

        Đã nhận xét vào 09 Tháng Năm 2019

        Good day, Mark, Greetings from Crown Regency Hotels & Resorts! Thank you for composing your personal review on Crown Regency Hotel & Towers. The thoughts and opinions of our guests are valuable stepping stones to the hotel's overall improvement. As a customer-driven organization, we encourage our guests to request for a transfer of room if ever they do not favor it's situated area or current state. Whenever we welcome guests with disabilities we ensure as much as possible to give them the most conveniently situated rooms. We have duly taken note of the information you have presented to us. These issues will be brought up to a higher degree of discussion between the concerning departments and management. We hope to provide you with a more pleasing stay during your next visit to Cebu. Cooper Marketing Management Team

        Đã phản hồi 24 Tháng Sáu 2019
        Crown Regency Hotel & Towers
        12345
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