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11 travelers have booked today.
Victoria Garden Hotel
280 Lebuh Victoria, 10300 Georgetown., Georgetown, Penang, Malaysia, 10300 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.
Highlights
100% of staff fully vaccinated
100% of on-site staff have received all necessary vaccination shots for COVID-19.
Facilities
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
Luggage storage
Laundry service
Room service
YOU NEED TO STAY HERE & BOOK NOW”
I came here with my family and we booked 2 rooms; 1 king bed and 1 twin bed. I'd say just book the king bed because it's rather spacious. Pros: 1) MOST COMFORTABLE BED YOU'LL EVER SLEEP ON. It felt like I was put under anaesthesia sleeping on the bed because I immediately knocked out after lying down on it. So soft and comfy, it was the highlight of my Penang trip to be honest. 2) Bathroom was super clean and well designed. Loved the hot water too, it's perfect for women who love their blazing hot water. 3) Hotel's location is strategic, close to many restaurants/cafes/attractions. We walked mostly everywhere to Armenian St, Chinahouse, Chew Jetty everything. All the nasi kandar you can find! 4) Staff were so accommodating and helpful, tip top service 5) Free parking on site! Woo! Cons: 1) I wasn't a big fan of the breakfast, I'd give it a 3/5. Perhaps a wider selection would've been nicer.
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Dear Rina, Greetings from Victoria Garden Hotel! First of all thank you for this wonderful review. Your kind words and consideration is much appreciated. We are very happy that you enjoyed your time here. I will share your comments with the entire staff as they take great pride in their service efforts and it means so much to our team to hear a review like yours. It is our pleasure to have served you and we look forward to your next visit. Hope to see you soon! Best regards, Shasha Front Office Manager
Clean and comfy, good location.”
Room was very clean and comfortable, amenities basic. Wifi was stable and fast. Breakfast was alright as well, outside of Penang has better food so if you're up to it, will be better to scout outside. Although the phone says room service, we couldn't find a menu to order food from when we were sick. However, there's a cafe just 50m walk away from the hotel that serves AMAZING pancakes and pastas and it opens till really late, so if you're feeling hungry worry not! Location was good, walking distance to the wall murals, and 15mins walk to the Penang street food at night. It is also really near to the Food Museum and has a money changer nearby, don't be afraid to ask the Concierge they are really helpful. Only gripe was that the welcome drink was too tasty, I hadn't finished it and the front desk staff cleared it away. Of course I stopped him haha. Otherwise, super love this place! :) Would definitely come back again when I'm back in Penang.
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Dear Yingyi, Greetings from Victoria Garden Hotel! Thank you for choosing Victoria Garden Hotel and for sharing with other travellers your kind opinion about the comfort we offered, our location and breakfast. However, please accept our sincere apologise on the welcome drinks incident. We once again, would like to express our greatest thank you for staying with us and it will be a pleasure to host you again in future. Warm regards, Shasha Assistant Front Office Manage
Lovely hotel. Highly Recommend!”
Victoria Garden Hotel is located along a quiet alley, next to Victoria Inn (sister hotel). Opposite the hotel (look for "HOTLINK") is the back entrance to a mall/office building. Cutting through the mall/office building brings you straight onto a bustling street. The proximity to activities and the isolation is really great - allows for quiet nights to rest and a very convenient way to hit the streets. Highly recommend to check out Black Kettle for some lovely croissants and coffee, Sri Weld Food Court for the super affordable tasty local Penang food, and taking a walk down to the Clan Jetties - ALL WITHIN WALKING DISTANCES! Hotel room is lovely. It is clean, spacious enough. well-designed and wel- equipped - hairdryer, safe, mini fridge, functional aircon, TV, blackout curtains etc. I was assigned a room on the 1st floor (there is a ground floor where the recep is) with windows facing the nearby carpark but did not encounter any noise/privacy problems. Breakfast was delicious!
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Dear Cheng, Greetings from Victoria Garden Hotel! First of all thank you for this wonderful review. Thank you for your kind words and consideration about our cleanliness, room size, location and breakfast. We are very happy that you enjoyed your time here. I will share your comments with the entire staff as they take great pride in their service efforts and it means so much to our team to hear a review like yours. It is our pleasure to have served you and we look forward to your next visit. Best regards, Shasha Front Office Manager
Very comfortable, highly recommended!”
The hotel is beautiful! I'm actually living in Penang, but like to have a short getaway during National Day break so decided to stay a night in an affordable hotel. I'm so glad we picked Victoria Garden Hotel! The room is clean and comfortable, they gave us a corner room at the 3rd floor, very quiet so we can get some good rest, and open the window I can see the clock tower of the Wisma Kastam, stunning! During check-in, the staff was very polite and even served us some refresher drinks! The hotel has its own indoor carpark and it is free for hotel customers. The hotel is located near to Weld Quay, hence just walking distance to Clan Jetties, and you will be spoilt for choices with the varieties of street food! The breakfast included was not bad, not many choices but taste ok. Overall, very pleasing experience and will definitely recommend to friends and family.
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Dear Siong, Greetings from Victoria Garden Hotel! Truly appreciate your review and your kind words of our hotel. It is so pleasing to read that we met all expectations and it is always gratifying to receive a positive feedback. I will share your comments with the entire staff. They take great pride in their service efforts. Therefore, it means so much to our team to hear a review like yours and it is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Warm regards, Shasha Assistant Front Office Manager
late check in”
check in at 4.. are you crazy? i come at 2.30 but staff chinese man say room doesnt finish yet and ask me to come at 3.. so okay.. i go for having a cup of coffee infont of hotel with my husband and kids.. but i came back at 3.15 i see many quest que to check in.. i see most of them very moody face.. and my turn check in at 4..! you really spoiled my vacation! seriously! i paid already.. so you should prepair earlier! i really dont like chinese man at reception.. he even cant say sorry to me! how rude! but hotel very good.. clean room.. breakfast they send to room.. i dont why cant eat at restaurant.. a lot of parking.. i just love the hotel!! but the staff i dont think so!! but i like indian lady receptionist!! always smile and good attitude! will i come back?? well depends on my mood!!
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Sorry for your unhappy during staying at our hotel We will inform person in charge to resolve this problem ASAP Have a nice day
Excellent 4 star hotel that provides 5 star customer service”
We have thoroughly enjoyed our stay at Victoria Garden Hotel. Located in the heart of George Town, this newly opened 4 star boutique hotel offers more than what we expected. The customer service is absolutely fantastic, very attentive staff that have always catered for our needs. Breakfast. Nice breakfast spread with good vege and vegan options. The restaurant hosts and chef are always willing to go the extra mile and we're able to accommodate with extra vegan options. Rooms: both room and bathroom are modern and a good size. Very clean. The shower is powerful. Overall. Next time we are in penang we will surely be staying here. Con. The only down side is the speed of the internet. Apart of that everything else is excellent.
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Dear Avnish, Thank you for having long stay with us and being such a lovely customer, together with your wife. We would like to extend our biggest thank you and appreciation for being a wonderful customer and we hope we will be able to serve you and your wife again soon. We hope you and your wife had a wonderful time in Penang. Regards, Teoh Front Office Manager
Exceeded expectation”
Attentive staffs, ample amenities, clean & comfortable bedroom. Bathroom is quite spacious. The hotel seems new. Staffs are friendly, we were really late with only 5minutes left of the breakfast time for breakfast since we went out earlier to see sunrise at Penang Hill but they told us we can take what we wanted to eat to our table before they started cleaning their buffet table, i really appreciate this gesture. Stayed for just one night but will definitely stays here again. Hope the hotel & management will keep up their good work, it’s a nice place to stay & really great location: walking distance to most attractions or just Grab your way around for RM5 to most places, but still tucked away in a side street so less traffic noises. Also just a very short 1minute walk to the ferry jetty is a big bonus for me.
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Dear Najihatul, Greetings from Victoria Garden Hotel! Thank you for your review and the full score! I and my staff appreciate your kind words and we are very happy to hear that your stay has been comfortable and convenient. We endeavour to offer a positive experience for all of our guests. It is gratifying to know when this happens. I will share your comments with the entire staff as they take great pride in their service efforts and it means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to your next visit. Best regards, Shasha Front Office Manager
5 star service”
Their service is exceptional. I have stayed at hotels like Madarin Oriental but would say Victoria Garden staffs provide the same service like those expensive hotels. Diayana and another girl at reception were very welcoming and polite. Also, the man at the restaurant when we went to have breakfast, the way he talked and served breakfast was very well trained too. What more we are paying only few hundreds to have such good service and cleaned room. Also, forgot to mention, one of the hotel lady keepers was nice to ask what is our room number and led us to our room too. I have stayed at many hotels in Penang but I would say Victoria Garden has become my no. 1 now.
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Dear Chan, Greetings from Victoria Garden Hotel! Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that Diyana and the rest of the team services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. Warm regards, Shasha Front Office Manager
Beyond expectation ”
Its was really a pleasant and nice stay, everything is just perfect, from the cleaner, front desk lady , the chef and everyone from this hotel are really thoughtful of them. If you plan to bring ur car this hotel is the right choice because the parking is safe and convenient. You can reach the heart of Penang in just a few footstep or 5-10 minutes driving. The room is super clean and neat even the space is a bit tight, yet it wont make it any less. The hotel interior are so instrgrammable too🎉🎉
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Dear Mohd, Greetings from Victoria Garden Hotel! Thank you for your nice review and the full score! We do appreciate all the great comments. Thank you also for your mention about the hotel staff. We work diligently to offer the best service and a great stay for each guest. It is nice to know when this succeeded. Thank you for choosing to stay with us and for taking time to write a wonderful review. We look forward to your return. Best regards, Shasha Assistant Front Office Manager
World Class Manager : Teoh Yong Hwa”
My husband and I were immediately impressed by the high quality of interior and autheticity of the hotel. Every design details almost to perfect and ergonomically friendly: Waiting time for an elevator were almost none, plenty of international electric sockets, amble of subtle lighting design, chic rounded corner of the big closet... We were also surprised by how easily the access to the highly secured multi-story parking facility. Breakfast was very good: the interior design of the restaurant goes well with the overall aesthetic of the hotel, luxury yet affordable, the variety of the food kept us still looking forward to even on our 4th day of stay. The self serve waffle machine made the whole breakfast experience even more memorable and sweet. As frequent travellers, we know that a truly excellent hotel doesn’t merely rely on the hardware facilities, so kudos to you, Teoh Yong Hwa, a rare and hard to find talented, sincere, heart warming young hotel manager.
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Dear Peggy, Greetings from Victoria Garden Hotel! Thank you for taking a time to review us and thank you for choosing us as a place for your stay. We appreciated your kind words and consideration. We endeavour to offer a positive experience for all of our guests and thank you so much for mentioning our Manager, Mr.Teoh. It means so much to our team to hear a review like yours and it is our pleasure to have served you. We look forward to your next visit. Hope to see you again! Best regards, Shasha Assistant Front Office Manager
Nice and Clean”
The room is new, clean and comfortable! The location is nearby with those attractions such as wall art and some famous restaurant which are all walking distance. However, this hotel is just behind the famous "banking street" and is on a quiet street which we heard not much noise during the night! The staff are all friendly and nice. They do provide simple breakfast in the morning, however Penang is surrounded by alot of good foods and the simple breakfast doesnt really bother us. We will definitely come back again for this hotel!
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Dear Lian, Greetings from Victoria Garden Hotel! Thank you very much for your lovely comment and the full score! We are very pleased to read that you loved your stay with us and that you have enjoyed everything about our hotel included our central location. Most of all though I am especially pleased that you enjoyed the service provided by our staff I always feel is the most important and lasting memory of a hotel. We look forward to welcoming you back. Warm regards, Shasha Assistant Front Office Manager
Beautiful hotel in the heart of George Town”
This hotel and its rooms are stunning. Everything is very clean, modern, and comfortable. The price for what you get is also very good. The beds are comfortable, and there is a mini fridge with 2 complimentary water bottles. The hotel location is also very good, with some of Penangs's famous street art just around the corner. To sum things up: Bed: 9 Wifi: 10 Location: 9 Room: 9.5 Staff: 8.5
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Dear Tim, Thank you for the wonderful feedback and we are happy to know that everything met your expectation! We hope you had a great time with us and see you on your next visit. Regards, Teoh Front Office Manager
Very clean hotel, I saw is handle by the 2 foreign workers, appreciate and thank you for them. And”
Very clean hotel, I saw was handle by the 2 male foreign workers, appreciate and thank you for them. And the hotel is very safety, it need the room card to operate the lift. Another is hotel provide private parking - very convenience (it is NOT park on public road side). My family is very happy to stay in this hotel, will book again this hotel if go to penang next time.
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Thank you for your staying and we are looking forward to see you again have a nice day
Perfect stay”
Everything in the Victoria Garden Hotel was Perfect ! The Location . The Check In . The Breakfast . The Dinner . The Room , very nice and very clean . The Staff very Friendly . And the Management Professional . Good Value for Money ! We want high Recommend the Victoria Garden Hotel . And when we in Penang again . We want check in again !
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Dear Dietmar, Greetings from Victoria Garden Hotel! Truly appreciate your review and your kind words of our hotel. It is so pleasing to read that we met all expectations. It is always gratifying to receive a positive feedback. I will share your comments with the entire staff. They take great pride in their service efforts and it is our pleasure to have served you. We look forward to your next visit. Hope to see you soon. Best regards, Shasha Assistant Front Office Manager
f you are looking to stay in Georgetown, stay here!”
Cannot say enough about this place. Clean and exceptional room, friendly staff and location is great. It is right next to everything but enough out of the way for it to be a bit quiet and away from the madness. Breakfast was awesome! So much to choose from and so delicious! Do be sure to not lose your keycard bc they will charge. Same thing with towels. If you give the staff a towel, make sure to get one in return. They keep track of this. Loved the bathroom and the bed as well. Room is not super huge and was nice and cozy. would def stay here again.
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Dear Damara, Greetings from Victoria Garden Hotel! Thank you for your patronage and recognition of our value. We appreciate your kind words and your nice comments about our location, breakfast and the friendliness of our staff. We endeavor to offer a positive experience for all of our guests and it is gratifying to know when this happens. We appreciated very much again for taking the time to inform your valuable thoughts and we look forward to the opportunity to welcome you here again! Warm regards, Shasha Front Office Manager
Nice and clean, great location.”
5 mins walk from the pier, and walking distances to all the old town attractions. Front desk was very helpful, food from the kitchen was very very good! Room was very clean, all facilities work. There is one window but without any view (seeing the wall of next building), that probably is my only down side on the room, other than that, everything was great!
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Dear Tung, Greetings from Victoria Garden Hotel! Thank you very much for your lovely comment. We are very pleased to read that your stay was comfortable. We do appreciate all the great comments about our location and staff. Meanwhile, please accept our sincere apology regards the view of your room as per your booking of our Superior King room which comes with window but no view. We would like to thank you again for staying with us and we do hope you will allow us the opportunity to accommodate you again on some future occasion. Warm regards, Shasha Front Office Manager
Clean!!!!”
Im very satisfied with this hotel because of their cleanness and good facilitiea.. Staf very friendly and nice.. I really enjoy stay there.. View also nice.. and comfort for my kids.. I hope all hotel will follow this hotel about how to keep the cleanness and their friendly staff...thank you Victoria Garden hotel Penang... :)
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Thank you for your staying We are looking forward to see you again Have a nice day
We enjoyed our stay here!”
I love everything about this new hotel. Chic lobby, comfortable bed, good location and friendly staff. Not forgetting for the smooth check in and out. The room is extremely clean, we stayed in deluxe king room with city view. Parking for hotel guests is complimentary and get parking tickets validated at reception. Buffet breakfast is ok with local cuisine.
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Dear Yap, Greetings from Victoria Garden Hotel! Thank you for taking a time to review us and thank you for choosing us as a place for your stay. We appreciated your kind words and recommendation. We endeavour to offer a positive experience for all of our guests. It means so much to our team to hear a review like yours. It is our pleasure to have served you and we look forward to your next visit. Hope to see you again! Warm regards, Shasha Assistant Front Office Manager
Great hotel on the heart of George Town”
We only stayed one night at the Victoria Garden Hotel, but we were absolutely pleased with the place. It's located within walking distance from the old town, it's very comfortable, quiet and clean. Staff were very friendly and helpful. Breakfast buffet offered a good selection, both continental and asian. Would definitely consider going back. Great value for money.
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Dear Elise, Greetings from Victoria Garden Hotel! Thank you for taking the time to write this review. It was great knowing you've had a lovely time with us and enjoyed every aspect of your stay. It is always gratifying to receive a positive feedback. I will share your comments with the entire staff. They take great pride in their service efforts. It means so much to our team to hear a review like yours. It is our pleasure to have served you. We look forward to welcoming you back again for yet another memorable stay. Warm regards, Shasha Assistant Front Office Manager
Fantastic Time at Victoria Garden Hotel ”
The Victoria Garden Hotel in George Town , Penang . It's a fantastic Address when you are in Penang .The Location super ! The Check In easy going and the Staff at the Front Desk very Friendly ! Our Room very nice , the Bathroom to .And very Clean ! Breakfast Delicious and the Dinner also .The Chef is from Thailand . The whole Building very new and a wonderful decorations ! We enjoyed our stay there so much ! And when we are back to Penang .Sure we want stay again at Victoria Garden Hotel ! And we can this Hotel to 100% Recommend
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Dear Dietmar, Greetings from Victoria Garden Hotel! We truly appreciate your review, the full score and your kind words of our hotel. It is so pleasing to read that we met all expectations and it is always gratifying to receive a positive feedback. I will share your comments with the entire staff. They take great pride in their service efforts and this means so much to our team to hear a review like yours. It is our pleasure to have served you and we look forward to your next visit. Hope to see you soon! Best regards, Shasha Assistant Front Office Manager