Really good japanese themed villas.”

I really love the ambience of Vila Air Natural Resort. An artistic touch of japanese themed villa, it was good. The staffs are really helpfull. We also ordered Dinner here in house restaurant, taste good. What i really afraid of this villas before we arrived is the customer said about the cleanliness. What i had was really clean! For travelers with child, they've to be careful with the pond, stairs, and the japanese rock table in the living room, it had a sharp end. Breakfast you have to walk about 5-10mnts from Villas, in Kafe Bunga, they served Fried Rice with fried chicken & omelete, fruits, and bread. But taste good. Btw, when i visit Vila Air, i only see the 3BR Vila. There's no 4BR Vila in this area, maybe outside Vila Air near Vila Istana Bunga. And this Villa is suitable for 6Person or MORE. Agoda was wrong that put maximum 2 person pervillas. I hope it'll be fixed.

Nice retreat from the city”

we personally liked that we got upgraded to 4 bedrooms villa since there was a corporate event at the 3 bedrooms area. thanks to Vila Air on that. the natural surrounding is great and away from business of the city. we got to do the tea walk and short hiking trail in the morning. some input for considerations: we are happy to walk to the restaurant for breakfast, but for some that cannot walk, please inform that you have a shuttle from 4 bedrooms area to breakfast restaurant as we checked in, and not after we got to the breakfast place. well, at least my parents hopped on the shuttle to go back to the villa. Great Food! so all in all, we liked it! thanks

Very Refreshing!”

i like the tea walk and tea tasting in the morning passing the tea plantation area.. then the horse riding around the 40 hectar complex is nice, since it is a private complex and not too many cars passing. the room service food is superb! though a bit longer too wait compare to fast food hehe. the cold air is so nice, but made us craving for more food! should try the shabu-shabu set at the villa next time, looked realy great. thank you Vila Air Staff.

Cozy natural villa”

The design is very beautiful, unique and cozy. Cleanliness is on the middle level since the bathroom is not well maintained,but overall there's no dust, and the beds are also clean. Location is good,close to a lot of places of interest such as kampung daun,dusun bambu etc. Breakfast is good,not the most delicious but adequate. The swimming pool is communal with the other villas,but it's free for villa air guests. Tv is not usb compatible. There's a parking spot for each villa,max for 2 cars. I really enjoy my stay at vila air.

3rd time to the Vila”

we love the natural settings and the weather. nice design for the vila too... please inform of what we can do ahead of time though so we can better arrange of our time there. it is a pity that we knew about the trails to small waterfall and tea walk after we finished breakfast... overall liked the place and service....

Good for Office Training Quarantine”

The pros: location perfect for our team training quarantine. Not too close to big commercial area so participants will stay in the resort area and do training with good food and beuatiful view and air. Cons: dont forget to bring a jacket, since the weather get pretty cold and windy at night after training camp while participants still have to go from meeting rooms to each of our villas.

OVERALL OKAY!”

we were at Vila Air as part of the MMS group event,so far we enjoyed the scenery, the villa and the food. Thank you.

Very disappointing”

I must say, at first i arrive in this vila air, I loved it. It looked so awesome.. Until...at around 11.50PM, my light went off, no electricity and i went to receptionist and there is no one there...expected there is a sign of they close at 10PM, the reception was like wide open, I can go in easily and took whatever I want, even though there is a camera but anyway. I rang so many times to 3 different mobile number but no one picked up the phone. I was waiting there for almost 30 min. Luckily there was another couple came and they wanted to checked in, but there is no one in reception and i said go to security at the entrance door (I didn't go out because of it was raining and I didn't have an umbrella). So finally there is this guy came out from this room on the other side and apparently they were like the one that will work after hours. Cut the story short, he came and put the circuit up and we had the light back on. But... guess what, it went off again.. like 3x.... SERIOUSLY.. I PAID $200+ expected awesome service... What did I get?? very disappointing... I went to and talk to the receptionist the next morning tell her what happend and she only apologise and can't do anything, no compensation, NOTHING... I asked her, can i please speak with your manager and she said her manager is not available. She gave me this piece of paper to write a review. I asked her, so will someone get in touch with me and she said YES...!! obviously..no one came back until now. It's been almost 2 weeks. So, if i can.. i would like a compensation. this is super disappointing. I don't usually care about where i stay, but I expect something great but... yeahh.. so Please.. Please.. let them know.. thanks, HW

vila air oke la”

value for money a little bit to high. at first we arrived, the vila was in not so clean. but the next morning, the staff clean it quite better. no place to play for children. TV cable was not functioning. not much to do beside enjoying the cool natural lembang weather.

Perfect gateway from city life”

One word, AMAZING! Its trully very beautiful place. Villa was great and it was like in a japanese theme atmosphere. Weather was really chilly cold and nice breeze. Staff was very friendly and easy to communicate. Only wish they had more options for food choices as there is not nearby walking distance restaurants and we will have to rely on the resort for food. Even breakfast food variety was lacking. Other than that no complaints. Felt very relax and calm. If you are looking for a escape plan from reality and from your busy life then this is the place to be.

Nice breakfast”

The hotel cleanliness need to upgrade, the room light is to dimmer. I know the weather in lembang is cold, so the hotel will have a damp smell, but i suggest they change the light for brighter view. Im staying in 4 rooms villa. The breakfast have many selections and it’s yummy.

Good Place”

The place is so nice and refreshing and the building of vila is very artistic

Quick escape from city!”

Pros: love the air, the design, the food and the staff service Cons: welcome drink is too sweet for a glass of tangerine juice... and please pay more attention to details in what the guest requested. But Overall, we like it!

Great concept and cheap”

My first time to stay in thisy kind of resort. Placed in good location with the good facilities. Make my family feels so happy to stay and planning to come in another time

Vila Air Natural Resort”

The stay was good. We stayed at a 3 bedroom vila. There were 2 rooms at the upper floor and 1 room on the lower floor.

Very nice place for family vacation”

A nice hotel at Lembang, will be back there agaim

What a good villa-tel”

the villa has an unique style, like Japanese house. the villa itself has a circular staircase, but when somebody going up or going down the stair is sometimes shaky and give some noise. but it paid with the view, the air, and the decoration style of the villa. Good job

Room for Improvement in Cleanliness and Communication”

Stayed in the 3-bedroom villa with my parents, sister and also our driver. It is a lovely japanese style villa. But it was pitch dark at night, the villa itself has very dim lighting too. But that is not so much of an issue, but we are supposed to relax and not do anything anyway. I love how close to nature it is. I love the sound of farm animals (goats, rooster), birds, crickets. It sounds exactly like the "Nature Sound" you listen to On Spotify. I love the tea walk too where you pay a peanut for a guided walk to tea plantation and a tea factory. But good walking shoes are recommended. bfast was ok.

Exceptional”

Lembang rasa Jepang . Luv!!

Nice place to stay and nice view”

The view is so nice and the villa is clean but there is so much fly or bugs. Disapointed with the breakfast only fried rice + fried egg + Chicken Semur + Bread and Jam + Coffee i hope they can give more choices for brrakfast. Overall nice place to stay if you like natural view.