Villa Caceres Hotel
Villa Caceres Hotel
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"The staff were very professional, friendly and accommodating"

Scott

April 24, 2018

Standard Single - Bed Villa Caceres Hotel
Standard Single - Bed
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Lobby Villa Caceres Hotel
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Bathroom Villa Caceres Hotel
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Excellent
Location
8.5
See all 50 photos Villa Caceres Hotel
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Villa Caceres Hotel

Excellent location
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Excellent
From 419 reviewsSee what guests said
8.1
Recommended by 94% of guests
Value for money7.9
Distance to city center2.0 km
Location rating8.5
Nearest airportNaga Airport (WNP)
Distance to airport8.8 km
Has restaurantYes
94%

would recommend to a friend

Agoda Preferred Property

  • Free airport transfer

  • Free Wi-Fi in all rooms

  • Currency exchange

  • Air conditioning

Room choices
8.2
Excellent
Room comfort & quality
This property is in high demand!Last booked 7 hours ago
Executive Suite
Executive Suite
...
  • Street view
  • 25 m²/269 ft²
  • 1 queen bed
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Presidential Suite
Presidential Suite
...
  • Street view
  • 30 m²/323 ft²
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Executive Twin
Executive Twin
...
  • 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
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Standard Single
Standard Single
...
  • 18 m²/194 ft²
  • Non-smoking
  • 1 single bed
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Family Suite
Family Suite
...
  • No Windows view
  • 25 m²/269 ft²
  • 2 double beds
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Standard Double
Standard Double
...
  • 20 m²/215 ft²
  • Non-smoking
  • 1 double bed
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Bridal Suite
Bridal Suite
...
  • City view
  • 25 m²/269 ft²
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Bed in dormitory STANDARD
Bed in dormitory STANDARD
...
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    Family Suite, Non Smoking
    Family Suite, Non Smoking
    ...
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      Shared Dormitory, Non Smoking (Group Suite A)
      Shared Dormitory, Non Smoking (Group Suite A)
      ...
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        More about Villa Caceres Hotel

        More about Villa Caceres Hotel

        "Our overall experience in this hotel is great."

        Reviewed January 5, 2018

        Eleazar from Philippines

        |

        Family with young children

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

        "Good and clean room"

        GHALEB from Saudi Arabia

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        Couple
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (419)Booking.com Reviews (97)
        8.1
        Cleanliness8.2
        Facilities8.0
        Location8.5
        Room comfort and quality8.2
        Service8.3
        Value for money7.9
        Provided by verified guests of Agoda
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        Standard Double
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        Showing 276 verified guest comments
        12345
        9.2
        Exceptional
        Ninya from Philippines
        Business traveler
        Standard Double
        Stayed 1 night in August 2018
        Traveler”
        Overall experience is great. Awesome food!
        Reviewed September 14, 2018
        Dear Ms. Ninya, Thank you so much for your very kind words, we are all delighted that you enjoyed your visit so much. We do try hard to make our guests feel at home, and well taken care of, so it is very rewarding to know how much our guests enjoy themselves. We hope to be able to welcome you back very soon. Sincerely Jay P. I FO I Reservation Yield Manager
        Responded September 15, 2018
        Villa Caceres Hotel
        8.4
        Excellent
        REYES from Philippines
        Couple
        Standard Double
        Stayed 2 nights in September 2018
        Good facilities”
        Not crowded. Good location. Walking distance to a number of good restaurant..
        Reviewed September 13, 2018
        Hi Mr. Reyes, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jay P. | FO I Reservation Yield Manager
        Responded September 15, 2018
        Villa Caceres Hotel
        7.2
        Very good
        Debra from Australia
        Couple
        Standard Double
        Stayed 14 nights in August 2018
        Very good”
        My flight was cancelled so I returned to the hotel to see if you had any rooms available for 2 nights and was told I would have to purchase a 4 night minimum. Not happy with this result thought that was unfair as I was in a bad position having no accommodation since my flights had been cancelled.
        Reviewed September 11, 2018
        10.0
        Exceptional
        Marizen from Philippines
        Family with young children
        Standard Double
        Stayed 1 night in August 2018
        Family Staycation”
        My kid super enjoyed the pool. And the atmosphere of the hotel is very homey. Lastly they have an amazing selection of food for buffest breakfast and pretty yummy.
        Reviewed September 04, 2018
        Hi Marizen, thank you for choosing Villa Caceres Hotel as your destination and for sharing your experience of your recent stay with us. It is inspiring to know that you had a nice and pleasant stay. We have shared your recognition with our associates who are all encouraged by your review. Your valued feedback is always welcome and will serve as a reminder that we can never relent on the guest experience. We are looking forward to welcome you back and certainly hope that your next stay will surpass the last. Yours sincerely, Jay P. I FOM I Reservation Yield Manager
        Responded September 05, 2018
        Villa Caceres Hotel
        8.8
        Excellent
        Ramina from Philippines
        Couple
        Standard Double
        Stayed 1 night in August 2018
        Had a great stay! ”
        Location-wise check! There are good restaurants/bar just across. I love the interior design of the hotel. It made me want to take a lot of pictures. The room is spacious. Though at first entry, I was bothered by the smell (the carpet maybe) of the room. Nonetheless, staff immediately sprayed air freshener as per my request. Overall, it is great value of money! It is super pop for me!
        Reviewed September 03, 2018
        6.8
        Good
        Robert from Ireland
        Couple
        Executive Suite
        Stayed 2 nights in August 2018
        Not as good as i hoped for.”
        Its a great hotel, Dont get me wrong but i did have some issues. Firstly i requested a balcony over the pool as i booked a suite, but was told on checking in that all the rooms over the pool were twins, i booked a double????? That was disappointing as i ended up with a balcony room overlooking the road, it was a bit noisy. Also i have no working TV for the majority of my stay, i was told by room service that there was a problem with the TV supply, but i noticed the room across from me had working TV??? There were several bulbs blown in the room, so the room was a bit dark even with all lights on, and the bedside lamp was not working so i couldnt read in bed. Great breakfast, but thats was supplied by the Restaurant on site, Rooms are looking a little tired, but still nice and comfortable. Will i stay again, i think no, not based on what i saw. Clean, nice staff, but let down by the above. Maybe a trip to the Avenue hotel in future is called for.
        Reviewed August 30, 2018
        Hi Mr. Robert, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We’re usually known for our customer service, so I am sorry to hear we missed the mark here. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our Executive Housekeeper and the Management to ensure this won't happen again. Please accept my sincere apology and we hope to be able to welcome you back in the near future. I hope that this will be the case during your next stay with us. We look forward to welcoming you back to our hotel in the future. Sincerely Jay P. I FO I Reservation Yield Manager
        Responded September 08, 2018
        Villa Caceres Hotel
        10.0
        Exceptional
        Boaz from Hong Kong
        Solo traveler
        Standard Single
        Stayed 1 night in August 2018
        Very nice place to stay in.”
        Nice room with a comfortable bed.
        Reviewed August 15, 2018
        9.6
        Exceptional
        Josette from Philippines
        Business traveler
        Standard Double
        Stayed 1 night in August 2018
        Surprisingly clean and beautiful room”
        We had the standard double booked and didn't expect too much. Villa Caceres is an old hotel in Naga City but I was surprised by the quality of their room - It's clean, elegant, and huge! I will definitely book again
        Reviewed August 13, 2018
        Hi Josette, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jay P. | Reservation & Yield Manager
        Responded August 13, 2018
        Villa Caceres Hotel
        10.0
        Exceptional
        PAUL from United Kingdom
        Group
        Family Suite
        Stayed 2 nights in July 2018
        Alimagno Siblings on tour ”
        We arrived at the hotel to be greeted by very helpful staff, our luggage was taken in from our vehicle and I was shown to the car park. When I arrived at reception the rest of our party 7 in total were resting with a glass of chilled water. The rooms were big, two family and one executive. Clean, in good decor, towels soap shampoo and conditioner, tooth brush and paste. We ate in the main restaurant big round table with a lazy susan. Mixed sea food soup was fantastic as was all the food, we were not made to feel like we had to hurry. The staff were great especially Wilson, gave advise about the dishes and were to go and visit, we enjoyed it so much we gave the buffet restaurant a miss on the second night. Swimming pool is good. Would we stay again big Yes. Enjoy
        Reviewed August 01, 2018
        Dear Mr. Paul, Thank you for choosing Villa Caceres Hotel as your destination and for sharing your experience of your recent stay with us. It is inspiring to know that you had a nice and pleasant stay. We have shared your recognition with our associates who are all encouraged by your review. Your valued feedback is always welcome and will serve as a reminder that we can never relent on the guest experience. We are looking forward to welcome you back and certainly hope that your next stay will surpass the last. Yours sincerely, Jay P. I Reservation Yield Manager
        Responded August 04, 2018
        Villa Caceres Hotel
        10.0
        Exceptional
        PAUL from United Kingdom
        Group
        Executive Suite
        Stayed 2 nights in July 2018
        Alimagno Siblings on tour ”
        We arrived at the hotel to be greeted by very helpful staff, our luggage was taken in from our vehicle and I was shown to the car park. When I arrived at reception the rest of our party 7 in total were resting with a glass of chilled water. The rooms were big, two family and one executive. Clean, in good decor, towels soap shampoo and conditioner, tooth brush and paste. We ate in the main restaurant big round table with a lazy susan. Mixed sea food soup was fantastic as was all the food, we were not made to feel like we had to hurry. The staff were great especially Wilson, gave advise about the dishes and were to go and visit, we enjoyed it so much we gave the buffet restaurant a miss on the second night. Swimming pool is good. Would we stay again big Yes. Enjoy
        Reviewed August 01, 2018
        Dear Mr. Paul, Thank you for choosing Villa Caceres Hotel as your destination and for sharing your experience of your recent stay with us. It is inspiring to know that you had a nice and pleasant stay. We have shared your recognition with our associates who are all encouraged by your review. Your valued feedback is always welcome and will serve as a reminder that we can never relent on the guest experience. We are looking forward to welcome you back and certainly hope that your next stay will surpass the last. Yours sincerely, Jay P. I Reservation Yield Manager
        Responded August 04, 2018
        Villa Caceres Hotel
        4.4
        Sheila from Philippines
        Family with young children
        Executive Twin
        Stayed 1 night in July 2018
        Filthy smelly sheets”
        I’ve been to this hotel many times but the latest one is really disappointing. We just came in and are trying to check everything in the room. Only to find out that their pillow smelled really horrible! You can smell the old sweat of the previous guest/s. You won’t notice at first because it looks clean but obviously not. The room attendants insisted that they changed it but decided to change it the moment they smelled it. Imagine waiting for the bedsheets and pillow cases change infront of you while already in the room?! Such a delay. And so just requested for a new room. Extremely disappointed.
        Reviewed July 27, 2018
        Dear Ms. Sheila, Thank you for sharing your experience, we are sincerely concerned and apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our standards are very high and include checking up to ensure that rooms are as clean as can be. I have personally addressed this with our Executive Housekeeper to ensure this won't happen again. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded. Please accept our sincere apology and we hope to be able to welcome you back in the near future. With much appreciation, Jay P. I Reservation & Yield Manager
        Responded July 28, 2018
        Villa Caceres Hotel
        10.0
        Exceptional
        Davyn from United States
        Family with young children
        Executive Twin
        Stayed 3 nights in July 2018
        the place is beautiful. the staff are very accommodating and very helpful”
        my daughter dropped her phone in the pool and one of the staff went above and beyond good service when we asked for cup of uncook
        Reviewed July 27, 2018
        Hi Davyn, thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Jay P. | Reservation Yield Manager
        Responded July 27, 2018
        Villa Caceres Hotel
        9.6
        Exceptional
        Jason from Australia
        Couple
        Standard Double
        Stayed 3 nights in July 2018
        Best hotel in Naga”
        I have stayed at the 3 best hotels in Naga.....all were good, but this hotel is by far the best, the staff and pool are just great....only thing i was disappointed with was there is no bar fridge in rooms.....but the hotel itself is definitely the best
        Reviewed July 23, 2018
        Dear Mr. Jason, Thank you for choosing Villa Caceres Hotel as your destination and for sharing your experience of your recent stay with us. It is inspiring to know that you had a nice and pleasant stay. We have shared your recognition with our associates who are all encouraged by your review. Your valued feedback is always welcome and will serve as a reminder that we can never relent on the guest experience. We are looking forward to welcome you back and certainly hope that your next stay will surpass the last. Yours sincerely, Jay P. I Reservation Yield Manager
        Responded July 24, 2018
        Villa Caceres Hotel
        8.8
        Excellent
        Maria from Philippines
        Group
        Standard Double
        Stayed 3 nights in July 2018
        Excellent”
        + loved the vintage feel of the rooms! Rooms were very clean and spacious. Also a great location as there are lots of restaurants nearby. The hotel’s own restaurant is also open 24/7. Their massage service is one of the best I’ve had to date. So relaxing after such a long day. - When I think about all the not so good experiences during our stay, F&B dept need to improve a bit. Orders are generally slow even if it’s just for an ice cream. Keeping track of buffet breakfast for each room also needs improvement. On 2 consecutive days, we were charged for additional when we shouldn’t have been since breakfast was already included in the room rate. This therefore caused delay with the check out as I had to explain several times why I shouldn’t pay extra. Staff also need to be more proactive and not hesitate to tell non-Filipino guests if they are ordering too much or not, some staff seemed to be a bit timid to explain the menu (not sure if it’s because they had to speak in english).
        Reviewed July 11, 2018
        Hi Ms. Maria, thank you very much for your candid review of your recent stay at Villa Caceres Hotel and for sharing your experience. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you for complementing our room cleanliness, location, massage treatments and restaurants. We’re usually known for our customer service, so I am sorry to hear we missed the mark here. I greatly appreciate your comments, rest assured we have addressed this with the team to ensure we improve on this. We want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded. Additional training opportunities will also be provided for our team members to ensure we handle similar situation in a professional and guest-focused manner going forward. Please accept my sincere apology and I hope to be able to welcome you back in the near future. I hope that this will be the case during your next stay with us. Sincerely Jay P.
        Show more
        Villa Caceres Hotel
        8.0
        Excellent
        Lena from Philippines
        Solo traveler
        Standard Double
        Stayed 1 night in April 2018
        Awesome staff!”
        I stayed here for two nights. As a solo traveler, I felt safe here during my stay. The staff are accommodating and very friendly. Only downside is that mobile signal here is a problem. No Wi Fi.
        Reviewed June 19, 2018
        Hi Lena, Thank you for choosing Villa Caceres Hotel as your destination and for sharing your experience of your recent stay with us. It is inspiring to know that you had a nice and pleasant stay. We have shared your recognition with our associates who are all encouraged by your review. Your valued feedback is always welcome and will serve as a reminder that we can never relent on the guest experience. We have taken note of your comment regarding the signal and wifi, rest assured we have addressed this with the team. We are looking forward to welcome you back and certainly hope that your next stay will surpass the last. Yours sincerely, Jay P. I Reservation Yield Manager
        Responded June 20, 2018
        Villa Caceres Hotel
        8.8
        Excellent
        Sean from Philippines
        Business traveler
        Standard Single
        Stayed 1 night in June 2018
        Good with limitations ”
        Location and price are good. The included breakfast and airport transfers are wonderful features. In terms of locations, it is accessible to several restaurants including Alfonsos, Biggs, Mc Donalds, Jollibee, and other eateries. It is also accessible to several bars around the area. Likewise, there is also a bar within the premises it self. There are several eateries in the property. The room is relatively clean and well maintained. My only concerns are the numerous restrictions on food and beverage, as well as the corkage.
        Reviewed June 14, 2018
        Dear Sean, Thank you for choosing Villa Caceres Hotel as your destination and for sharing your experience of your recent stay with us. It is inspiring to know that you had a nice and pleasant stay. We have shared your recognition with our associates who are all encouraged by your review. Your valued feedback is always welcome and will serve as a reminder that we can never relent on the guest experience. We are looking forward to welcome you back and certainly hope that your next stay will surpass the last. Yours sincerely, Jay P. I Reservation Yield Manager
        Responded June 18, 2018
        Villa Caceres Hotel
        6.0
        Ricardo from Philippines
        Couple
        Standard Double
        Stayed 1 night in February 2018
        Transient”
        Unfriendly staff. Not so clean hotel
        Reviewed June 12, 2018
        Hi Mr. Ricardo, thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We’re usually known for our customer service, so I am sorry to hear we missed the mark here. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us. I have personally addressed this with our housekeeping staff to ensure this won't happen again. We look forward to welcoming you back to our hotel in the future. Sincerely Jay P. I Reservation Yield Manager
        Responded June 13, 2018
        Villa Caceres Hotel
        8.0
        Excellent
        Boon from Malaysia
        Business traveler
        Executive Suite
        Stayed 1 night in June 2018
        Nice Hotel with good restaurant”
        Nice room and good restaurant
        Reviewed June 09, 2018
        Hi Boon, thank you for choosing Villa Caceres Hotel as your destination and for sharing your experience of your recent stay with us. It is inspiring to know that you had a nice and pleasant stay. Your valued feedback is always welcome and will serve as a reminder that we can never relent on the guest experience. We are looking forward to welcome you back and certainly hope that your next stay will surpass the last. Yours sincerely, Jay P. I Reservation Yield Manager
        Responded June 09, 2018
        Villa Caceres Hotel
        10.0
        Exceptional
        John from Philippines
        Business traveler
        Standard Double
        Stayed 2 nights in May 2018
        Amazing Hotel”
        The hotel is currently renovating... they've kept on improving and improving. Being in Bicol, the staff is simply courteous. They also allowed me to check in earlier unlike other hotels that wont even when they have available rooms. THANK YOU !
        Reviewed May 30, 2018
        Hi Mr. John, we believe that hospitality is personal and it all starts with a dedicated and caring team. Your feedback makes us proud and motivates us at the same time! Thank you! We are thrilled to read about the unbelievable experience you had at Villa Caceres Hotel and thank you so much for praising our incredible staff. Thank you so much for your wonderful words. We look forward to welcoming you back to our hotel in the future. Sincerely, Jay P. | Reservation Yield Manager
        Responded May 31, 2018
        Villa Caceres Hotel
        7.2
        Very good
        Racel from Philippines
        Group
        Family Suite
        Stayed 1 night in March 2018
        No window in Family Suite”
        Been to different hotels but this one felt really stuffy and dark because there was not a single window... : (
        Reviewed May 21, 2018
        Hi Racel, thank you for taking the time to share your review with us. We are sincerely concerned and apologize that we fell short on your expectations. We appreciate your valuable feedback as it helps us identify the areas we can improve. Our main priority is to be able to offer a very well-maintained and comfortable atmosphere. If you would be willing to give us a chance to turn your experience around. It would be such a pleasure to welcome you back to our Hotel. With much appreciation, Jay P. | Reservation & Yield Manager
        Responded May 22, 2018
        Villa Caceres Hotel
        12345
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