Villa Um Theara - Urban Retreat
Villa Um Theara - Urban Retreat
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"Very friendly and helpful."

Christopher

April 26, 2018

Superior King Room - Bed Villa Um Theara - Urban Retreat
Superior King Room - Bed
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Interior view Villa Um Theara - Urban Retreat
Interior view
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Interior view Villa Um Theara - Urban Retreat
Interior view
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Swimming pool Villa Um Theara - Urban Retreat
Swimming pool
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See map Villa Um Theara - Urban Retreat
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Excellent
Location
8.1
See all 34 photos Villa Um Theara - Urban Retreat
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What guests are saying:
Very Kind and friendly staff
Silvia from Germany
Solo traveler
Walk to the night market just need 10 or 15 mins . The pool is a little dirty , so I didn't swim there . The staff were very nice ~ room is clean and quiet .
qianyun from China
Solo traveler
We would stay there again.
Lloyd from South Africa
Couple
Room as descriptionand clean. Staff always bery kind and very good check in with all info needed and support to book services.
Claudia from Italy
Group
Friendly staff. Only a 3-8 minute tuk tuk to pub street. Great pool and clean room. 5 minute walk to good resturants including the butterfly cafe.
Brittany
Group
Best free hotel breakfast I have ever had, also staff were really aiming to please. Nice place over all. Location was a little far from the night market, but only about a 15 minute walk or $2 Tuk Tuk ride.
JAMES from United States
Solo traveler
This was the second time I have stayed here. The staff are excellent, facilities good. It's a shame they don't have mini-fridges in the rooms. I would definitely stay there again.
Garry from Australia
Solo traveler

Villa Um Theara - Urban Retreat

Excellent location
- Inside city center
- What's nearby?
Excellent
From 171 reviewsSee what guests said
8.4
/
10
Excellent service
8.8
Recommended by 95% of guests
Value for money8.5
Distance to city center0.02 Km
Location rating8.1
Nearest airportSiem Reap International Airport (REP)
Distance to airport7.8 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Air conditioning

Room choices
7.8
Very good
Room comfort & quality
Superior King Room
Superior King Room
...
  • Room size: 20 m²/215 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
Deluxe Twin Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds
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Family Standard Room
Family Standard Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
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Superior Triple Room
Superior Triple Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 3 double beds
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Ground Twin Room
Ground Twin Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
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Ground King Room
Ground King Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 king bed
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Room Superior
Room Superior
...
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    Room Deluxe
    Room Deluxe
    ...
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      Room Two Double Beds
      Room Two Double Beds
      ...
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        Double Deluxe
        Double Deluxe
        ...
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          More about Villa Um Theara - Urban Retreat

          More about Villa Um Theara - Urban Retreat

          "Good, with pool, quiet, and good staff."

          Reviewed October 23, 2017

          Claudia from Italy

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          Solo traveler

          An overview

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          What they offer

          "Nice villa, comfy beds, friendly and helpful staff."

          Thu M. from Vietnam

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          Family with young children
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          What's nearby

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Property's guest policies

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          Some helpful facts

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          Real reviews from real guests

          Agoda Reviews (171)Booking.com Reviews (307)
          8.4
          /
          10
          Cleanliness8.5
          Facilities8.4
          Location8.1
          Room comfort and quality7.8
          Service8.8
          Value for money8.5
          Provided by verified guests of Agoda
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          Showing 116 verified guest comments
          12345
          9.2
          Exceptional
          Stephanie from United Kingdom
          Couple
          Ground King Room
          Stayed 1 night in August 2018
          Fantastic value for money”
          We loved our stay, so much so that we kept booking more nights! Fantastic value for money, couldn’t ask for more. Rooms look recently renovated and are fresh, clean and modern and have everything you need. Staff are welcoming and very attentive. Lovely outside pool area. We used Grab but if you ever needed a taxi, there were always tuk-tuks waiting outside. We booked our Angkor Wat tours for a fair price through the hotel and had a wonderful driver named Sambo for a couple of days. Location across the bridge from the main part of town, however there are cafes, restaurants and ATMs only a short walk away. Only downsides would be that the WiFi was terrible in the rooms and, knowing that it is a family ran business, you could often hear a child crying which echoed throughout the guesthouse.
          Reviewed September 09, 2018
          8.0
          Excellent
          Omri from Israel
          Couple
          Ground King Room
          Stayed 2 nights in August 2018
          Ok, not more.”
          Over all pretty nice but could be a bit more clean and the bathroom is pretty small. Nice small pool.
          Reviewed September 04, 2018
          8.0
          Excellent
          Tivashani from Malaysia
          Couple
          Ground King Room
          Stayed 2 nights in August 2018
          Great stay”
          The receptionist was very helpful, the rooms were clean worth the money 🤗
          Reviewed September 01, 2018
          10.0
          Exceptional
          Alison from United Kingdom
          Group
          Ground King Room
          Stayed 4 nights in August 2018
          Siem Reap”
          This hotel is exactly what people want when visiting Cambodia. The Staff are all so friendly and nothing is too much trouble. Good choice of breakfast and as the restaurant is by the pool we chose to eat here each day. Excellent location for the temples and is spotless. Pool remains open until 10pm which was appreciated after the long hot days sightseeing. A mention also for Abu our tuk tuk driver who we hired for 3 full days. We were welcomed to ice cold water on our frequent returns throughout the day and western clean toilets were always on our routes to our destinations. Wish we could have stayed longer but tight schedule only allowed 4 nights and days. Thank you to all the Staff in Housekeeping, Restaurant and Reception, you all do a wonderful job!
          Reviewed August 05, 2018
          10.0
          Exceptional
          CHENYI from China
          Solo traveler
          Ground King Room
          Stayed 5 nights in February 2018
          Very Good”
          Room is big and clean. You can have different choices of breakfast with delicious fruits. And just enjoy the swimming pool.
          Reviewed July 17, 2018
          8.4
          Excellent
          Mohd from Australia
          Family with young children
          Superior King Room
          Stayed 25 nights in June 2018
          For the price it is awesome...the staff really look after the cleanliness of the property ”
          The swimming pool ia one of the great advantage after a hot days out..dining is limited but excellent...the massage is a must...can't complain the price you pay to stay...thank you Villa Um Theara
          Reviewed July 10, 2018
          9.2
          Exceptional
          Amanda from United States
          Couple
          Superior King Room
          Stayed 3 nights in June 2018
          Exceptional”
          Loved the pool - it was an unexpected treat. A bit of a walk to the night market, but only $1-2 ride there. Some food places close by. Overall, clean and easy to stay.
          Reviewed June 22, 2018
          8.0
          Excellent
          Gerhard from Germany
          Couple
          Ground King Room
          Stayed 2 nights in May 2018
          Very good”
          Beautiful building with pool and very kind staff!
          Reviewed June 03, 2018
          8.4
          Excellent
          Christopher from Germany
          Couple
          Ground King Room
          Stayed 3 nights in April 2018
          Good choice a short walk from central market”
          Nice place to stay with a pool open until 10pm. Rooms are generally clean, bathroom a little cramped with a funny shower / toilet arrangement. Staff are excellent. Very friendly and helpful. Can arrange tours, tickets and transport. We took a night bus and they let us stay in the pool area until 10pm even though we checked out already. Would come back again.
          Reviewed April 26, 2018
          5.6
          David from Cambodia
          Business traveler
          Ground King Room
          Stayed 3 nights in December 2017
          Above average”
          Pictures on Agoda made the property look bigger than it actually is.
          Reviewed March 19, 2018
          8.0
          Excellent
          David from Cambodia
          Solo traveler
          Family Standard Room
          Stayed 1 night in February 2018
          Convenient Oasis”
          Chinese New Year filled up nearly every room in Siem Reap, but I landed the family room at VUT. Two huge beds and lots of space. The AC was nice and quiet and the bed comfortable. I was told my room did not come with breakfast, but I was able to get the manager to change her mind. I had opted for a shuttle out to the airport, but they said no. In the end, I paid for the shuttle to go there to pick up a guest. How very nice of me. The hotel is a short walk from all the activity of evening Siem Reap. I'll be back.
          Reviewed February 22, 2018
          9.6
          Exceptional
          Thu from Vietnam
          Family with young children
          Family Standard Room
          Stayed 3 nights in December 2017
          Exceptional”
          Nice villa, comfy beds, friendly and helpful staff.
          Reviewed January 01, 2018
          8.0
          Excellent
          Claudia from Italy
          Solo traveler
          Ground King Room
          Stayed 2 nights in December 2016
          good for a 2 days stay”
          good, with pool, quiet, and good staff. not perfect location, but there's plenty of tuk tuk
          Reviewed October 23, 2017
          8.4
          Excellent
          Candice from United Kingdom
          Couple
          Ground King Room
          Stayed 1 night in June 2017
          Lovely boutique with nice swimming pool and outdoor area ”
          This hotel is a fab place to stay for anyone doing Siem Reap for a couple of days. The hotel has a lovely pool, outdoor seating area and the rooms are basic but functional. The staff were really helpful, and let us keep our bags in a room for the day before our night bus out of siem reap. They also let us use the pool and even our rooms' showers, which was very nice of the manager. We rented bikes to get to Angkor wat (would recommend doing this!) and we had pizzas from the restaurant which were really good as well. There was a slight confusion over breakfast as it seems from agoda that it's available although in reality was not. The location is a 5-7 minute walk out of the central area but we didn't mind this at all and enjoyed our walk into the town over the river. The pool and outdoor area are great places to chill, we bought a couple of beers from across the road and made an evening of it in the pool, having it all to ourselves. Overall, would recommend.
          Reviewed June 21, 2017
          6.8
          Good
          Elizabeth from New Zealand
          Family with teens
          Superior King Room
          Stayed 4 nights in June 2017
          Room disappointing, pool and staff great”
          It is difficult to write a bad review as the staff were so lovely. The hotel needs definite updating as rooms are starting to look a bit run down. The room was cleaned every day but we had cockroaches in our room, and the window-sill and curtains were not clean. The toilet hose leaked so was a bit eeky to use. Storage for clothing would be good as you have nowhere to put things in a small room.  Fridge old and everytime you leave the room the power turns off so it gets a bit mouldy. Air con positioned right over bed so very uncomfortably to sleep as it blows straight onto you. No phone in room and only one power plug shared with fridge for charging mobile phones. Wifi non existent in our room so people use wifi on balcony resulting in loud conversations of travellers calling home using wifi late at night. Beds are on the hard side. I've heard that the hotel will be updated shortly, however. The pool area is lovely and front of hotel nice French villa style which is common in Cambodia. The restaurant staff lovely and served us by pool, but food is just ok. Although, pancake breakfast was quite good and a huge serving every morning. The great thing about this hotel is the Tuk tuk driver Mr Siv. I recommend using him as your driver during your time here as he is very friendly, knowledgeable, reliable and has an amazing life story (with good English). The hotel can organise him to pick you up from the airport for free (a tip is nice though). Note: USD is used pretty much everywhere in Siem Riep, with change smaller than 1USD given in Riel
          Reviewed June 14, 2017
          5.6
          Rafael from United States
          Couple
          Ground King Room
          Stayed 5 nights in June 2017
          Decent stay - ”
          Place is alright - we stayed for 5 nights. Would we rebook here? No. Again not terrible but if we return to Siem Reap we'd book somewhere else. The aircon in the room barely worked. Don't pay for the breakfast...it does not match what is on the menu and it's very, very mediocre. For example, a lot of the dishes say they come with roasted tomatoes and 2 pieces of 2 different kinds of meat. There were never tomatoes and the breakfast consisted of processed hotdogs with eggs and stale toast. The coffee is also bad. Failed to fulfill simple requests like fresh milk, but they did offer to pack us breakfast for the sunrise at Angkor Wat (we passed because I imagine it would be worse than what we got regularly). Pool is decent - over pumped with chemicals and chlorine so you feel slimy when you get out. Also, staff stare at you the entire time you're laying out. Makes you not want to use the facilities. Bathroom is budget style and the sink spout was wobbly/loose. We checked another room and it had the same issue. Was it the worst experience? No. But I would recommend taking my money else where.
          Reviewed June 13, 2017
          6.8
          Good
          Tam from Vietnam
          Group
          Ground King Room
          Stayed 2 nights in April 2017
          Good”
          New, Clean and tidy Good facilities Little bit far away to old market center but still can walk
          Reviewed May 06, 2017
          10.0
          Exceptional
          Laurel from United States
          Couple
          Superior King Room
          Stayed 3 nights in March 2017
          Great place to stay in Siem Reap”
          This was perfect for us. It was about 15 minute walk to the busy market and old town area and away from the noise of that area. There are a couple of very good restaurants just down the street. The hotel was clean and, quiet, the staff was helpful, and the breakfasts were ample. The pool was a great relief from the heat. I would recommend.
          Reviewed March 23, 2017
          8.8
          Excellent
          Russell from Australia
          Couple
          Ground Twin Room
          Stayed 4 nights in February 2017
          Nice hotel with pool”
          Clean, well presented hotel with helpful staff, nice rooms and an inviting pool. Quiet with no street noise, decent area, 10 minute walk or $1 tuk tuk to pub street and night market. Staff will pack your breakfast if you are leaving early for a sunset tour.
          Reviewed March 15, 2017
          8.0
          Excellent
          Georgina from Australia
          Solo traveler
          Ground King Room
          Stayed 2 nights in March 2017
          Very good”
          Fine place for a couple of nights. Room was clean. Bed was comfy. Hot water did not last long. Pool area is quite nice but doesn't get the sun all that much due to the trees. Staff at front desk very helpful. They tried really hard to organise a tour for me (to no avail but it wasn't there fault). Seems like a bit of a trek into down by foot. Nice cafe called Artillery near by.
          Reviewed March 08, 2017
          12345
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