"In general, the rooms and the lobby are clean."
Location rating score
Free Wi-Fi in all rooms!
|Value for money||8.6|
|Nearest airport||Cam Ranh International Airport (CXR)|
|Distance to airport||26.0 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
Vinpearl Condotel Empire Nha Trang is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. For those who wish to drive their own cars, Vinpearl Condotel Empire Nha Trang has a car park right on site for maximum convenience. Parking is free for guests.
Vinpearl Condotel Empire Nha Trang does not permit smoking in any of its rooms or indoor areas.
"Location was good, staff also nice."
September 20, 2018
"Beside got a shopping complex."
September 20, 2018
"Best: friendly helpful staff."
December 3, 2019
Located in the lovely area of Loc Tho, Vinpearl Nha Trang Empire Suites enjoys a commanding position in the shopping, beaches, sightseeing hub of Nha Trang. From here, guests can make the most of all that the lively city has to offer. With its convenient location, the property offers easy access to the city's must-see destinations.
At Vinpearl Nha Trang Empire Suites, the excellent service and superior facilities make for an unforgettable stay. The property offers access to a vast array of services, including 24-hour room service, convenience store, daily housekeeping, 24-hour front desk, BBQ facilities.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. Whether you're a fitness enthusiast or are just looking for a way to unwind after a hard day, you will be entertained by recreational facilities such as outdoor pool, spa. Vinpearl Nha Trang Empire Suites is a smart choice for travelers to Nha Trang, offering a relaxed and hassle-free stay every time.
"The hotel is large and very nice."
October 6, 2019
Children and extra beds
Minimum age of guests is: 12 year(s).
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Vinpearl Condotel Empire Nha Trang
Show reviews that mention
Good value proposition. Very clean, convinience and good value. And excellent location.”
Enjoyed staying at this hotel for 2 nights while visiting my friends in Nha Trang. Hotel is very clean, friendly and in a very good location even though it is not on Tran Phu. I am highly recommended because of its value proposition. It’s sub 100’s per night but yet offers all the amenities of 5-Star hotel. Agora website is also a good website to book hotels as well. Very easy, accurate and fast. Will stay again at this hotel next time
Dear valued guest Thank you for choosing to stay in our hotel and sharing your great review with us We wish you wealth and health and look forward to welcoming you back in the near future Kind regards Hotel Management
if you go to Nha Trang? go here”
good. if you go to Nha Trang? go here don't worry. everything is ok.
Dear Jung, We thank you so much for your very kind word. You know, the best feedback our management team can hear is that their associates made an unforgettable impact on a guest's overall experience. Please come to see us again soon! Warm regards, Phạm Duy Huy | General Manager
Definitely NOT an INTERNATIONAL 5-star standard Hotel”
The Vinpearl chain is everything VinGroup is - a farce of cutting costs, lack of care and attention. Look at the small details and it is evident that it's just a dress up to make mediocrity look presentable. I was really disappointed by the Vinpearl Empire - room cleanliness was terrible - lightswitches were grimy, the cupboard doors had finger prints all over it, the balcony was lined with dust and had never been cleaned, and the windows and balcony glass looked as though we were still on a building site. Not to mention unattentive staff, destroyed the check-in, rubbish English proficiency, and the fruit platter which had dried up oranges. Booked a suite, and there isn't even an ironing board in the cupboard! Offer a basin and basic kitchen with no washing up liquid. Sufficed to say that we will never stay at a Vinpearl ever again. It's overpriced, badly designed, poor quality, and the aircon in the dining room was like a FREEZER! very disappointed. VIETNAM CAN DO BETTER THAN THIS!
Dear valued guest Thank you for choosing to stay in VInpearl Condotel Empire Nha Trang and sharing your review with us We feel very sorry for the shorcoming of services which inccur to you during your stay with us. Immediately, we have called all the relevant department to look deeper into the issues for further improvement Thank you for your sharing and we believe that it will help us a lot to adjust and improve our service We wish you wealth and health and look forward to having the chance to serve you again in the future and show you our improvement Kind regards Hotel Management
Receptionist low professional ”
No welcome drink, give the room without seeing special request from customer ! I request one large bed , give me twin bed! When I call to change, give me an option ! 1- push the bed into 1 bed 2- if change the room then wait 1 hour. And I already check in the room late at 7pm, the room should be ready since 2pm . This time I really disappointed with staff handling the situation. Not apologize and still give an option to customer ! What attitude is that??? I am not a new customer for Vinpearl, every stay I’m really enjoy it! Even last night , the foreigner receptionist handle the customer so professional , explain the facility of the hotel, offer welcome drink ! But how come the local receptionist acting like this ! 5 star hotel but performance 1 star
Dear Sophanny Thank you for choosing to stay in our hotel and sharing your comments with us. In our hotel, we always put the guest service at our first priority, therefore we really supprised when we read your reviews. Please be understand that the shorcoming of service which has happend to your stay is not our normal standard. Immediately, we have called a meeting for all the concern department to look into a issues and make an improvement on that We would like to appologize for what just happneded and hopefully that we can welcome you back to make your next stay better. Kind regards Hotel Management
good hotel, but... ”
We accidentally booked a room without breakfast, and the hotel manager didn't want to change our reservation (we offered that we will pay the difference). After 30 minutes that I tried to explain that it was mistake in the reservation, they offered us to buy entry tickets to the breakfast buffet which was super expensive, so we refused. The water in the pool was really cold. No one stayed in the water more than 5 minutes. Pros: The hotel has private beach with security gard to watch your belongings 5 minutes walk from the hotel. Clean big rooms. Free shuttle to vinpearl land.
Dear Mr.Anatoly, Warmest greetings from Vinpear; Condotel Empire Nha Trang! Thank you for choosing to stay at Vinpearl Condotel Empire Nha Trang and share your opinion with us. We apologize for the short fall of service that took place during your stay. We immediately called the relevant departments to further improve. We hope that we have another chance to welcome you back and serve you with our true standards. With all the best, (Mr.) Phạm Duy Huy | General Manager VINPEARL CONDOTEL EMPIRE NHA TRANG
Very Nice Hotel”
The hotel is large and very nice. However it is mainly occupied by Chinese tourists, literally hundreds of them. We were one of very few non Chinese staying there. Peak time at breakfast was swarming with them, so be prepared! Great selection at breakfast, but go early or late to avoid the rush around 8 to 8.30am. The rooms are very nice and we had awesome views from a two bedroom suite on the 40th floor. Only problem was the air cond in our bedroom couldn’t keep the room cool because of the huge wall of glass windows. Fortunately the rooms also have ceiling fans, so it was bearable. The staff are very helpful and look out for the 50% off cakes in the lobby from 6 to 9pm.
Xin chào Shaun, On behalf of the entire staff here at Vinpearl Condotel Empire Nha Trang, let me say a sincere thank you for both your stay with us and for taking the time to share your impressions here. Please accept my sincere apology for any shortcoming that affected to you. We would love to welcome you back with us for another memorable holiday. Sincerely Ngo Tu Van/ General Manager
This is one of the best hotel that I ever stayed. We stayed at 3617, the room is super nice and big with ocean view and city view. Bf is very good, good location, staff is very friendly and helpful, except houseskeeping need to improve to make up the room more clean. Overal is excellent. Highly recommended. Definitely will be back again on my next trip! ❤️ Thao Hoang.
Xin chào, We are so grateful for your very kind words and pleased to know that you had a good time at the hotel and enjoyed our services. The praise of our guests is always the best gift we would like to receive. Your comment on cleanliness to be well-noted and We wish you health, wealth and look forward to welcoming you again in the near future. Warm regards, Tran Van Hung | General manager
Great Service and location”
The hotel staff is great and quick in responding to our needs. For example, the room had a foul smell and they quickly changed our room before we even request for that. They even gave us a fruit platter to apologise. Location is convenient to walk to the beach and the night market. Easy to get a cab to the attractions.
Xin chào Li, On behalf of the entire staff here at Vinpearl Condotel Empire Nha Trang, let me say a sincere thank you for both your stay with us and for taking the time to share your impressions here. Your comments about the other facilities and especially regarding the staff are exactly what we are aiming for and we are elated that we were able to provide this to you. Please accept my sincere apology for any shortcoming that affected to you. We would love to welcome you back with us for another memorable holiday. Sincerely, Ngo Tu Van | General Manager
Nice and well equipped room with good location. Beach is opposite to the hotel at walking distance. Shopping center and caffe are just next to the hotel. Love the buffet breakfast.
Xin chào Thu, Thank you for taking the time to share about your experience at Vinpearl Condotel Empire Nha Trang. We are very happy to bring you the service as expected. We hope to continue to receive your favor and welcome you on the nearest date. Best regards, Doan Tran Giap | General Manager
New and Excellent ”
The hotel is New so still clean and good the rooms the sheets and the towels are all clean and nice so you can enjoy your time but if they bring those Chinese and Russian tourist groups it will be rubbish soon
Dear Abdikader, Thank you for choosing Vinpearl Condotel Empire Nha Trang and sharing your thoughts on Agoda. We are so glad to hear that you have had the great moments with us. We wish you wealth and health and look forward to seeing you again in near future. Kind regards Phạm Thế Nhân - General Manager Vinpearl Condotel Empire Nha Trang
Best: friendly helpful staff. Worst: the soup nazi policy at breakfast. Guests must each carry own card and checkin. I have never encountered that before. I guess some tourists had tried to use one room booking to feed a whole village. .
Xin chào Kien , We are so grateful for your very kind words and pleased to know that you had a good time at the hotel and enjoyed our services. The praise of our guests is always the best gift we would like to receive. We wish you health, wealth and look forward to welcoming you again in the near future. Warm regards, Ngo Tu Van | General manager
Excellent hotel, highly recommended ”
Excellent location, clean rooms, friendly and helpful staff. Breakfast buffet was really good, nice variety. Pool was very nice too. Overall a very pleasant stay, definitely recommended, will stay again
Xin chào Hoan, We very much appreciate your comments regarding your stay at Vinpearl Condotel Empire Nha Trang. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Ngo Tu Van | General Manager
Good customer service ”
New hotel so everything is clean and in good condition. The staff are very nice and friendly, a special thanks to Ms. Qiiynh who are very helpful. I and my friends have a pleasant stay here.
Dear AI, Thank you for choosing to stay with us and spending your valued time to share your feeling on Agoda. We are so happy to read that in overall, you have had the precious moments in our hotel. We will pass your positive message to all of our staffs, especially Ms. Quynh, for them to know that their efforts of creating a great guest experience has been recognized and appreciated. We wish you wealth and health and look forward to welcoming you back in the near future. Best regards, Phạm Thế Nhân - General Manager
Town centre, convenient to get food, friendly staff but food need to improve and cold swimming pool”
A lot of choice available in the buffet breakfast but the food is not nice (quantity rather than quality). Cold and freezing swimming pool which cause inconvenience to us and sick. No tour advice or service. Friendly staffs and good location (easy to reach all the nice restaurant). Clean room and clinic available.
Dear valued guest, Greetings from Vinpearl Condotel Empire Nha Trang! We would like to thank you for taking the time to share your feedback of your stay at Vinpearl Condotel Empire Nha Trang. I do note your comments with regards to the food quality and shared with our respective teams accordingly. This is for our improvement of service quality. We would love to welcome you back with us for another memorable holiday. Kind Regards. Phạm Duy Huy | General Manager
Location was good”
Hotel location was good. Near to the beach. Beside got a shopping complex. Overall is good
Dear valued guest Thank you for sharing your great review with us and we look forward to welcoming you back in the near future Kind regards Hotel Management
Good service ”
I would like to thanks for your staff Mr Ngoc and Ms Thach Tran. They are very kind. Thank you so much your big support
Dear choong Thank you for choosing to stay in our hotel and taking your time to post your review here We are so happy to read that you have had a great time with us We wish you wealth and health and look forward to welcoming you back in the near future Kind regards Booard of Hotel Management
Rooms were clean , staff was friendly , especially the breakfast was wonderful Hope to visit again
Dear BOMI, Thank you for choosing to stay in Vinpearl Condotel Empire Nha Trang and take your time to share your feedback with us Regarding your comment about some other inconvenience during your stay, we will immediately take it into We wish you wealth and health and look forward to welcoming you back in the near future Kind regards Phạm Thế Nhân | General Manager Vinpearl Condotel Empire Nha Trang
They didn’t treat me so well. The room near the lift so small than / not like the pics. Not have hot tub. And so many Chinese and the pool a little small for the huge tower like this
Dear valued guest Thank you for choosing to stay in Vinpearl Condotel Empire Nha Trang and take your time to share your feedback with us Regarding your comment about some other inconvenience during your stay, we will immediately take it into We wish you wealth and health and look forward to welcoming you back in the near future Kind regards Phạm Thế Nhân | General Manager Vinpearl Condotel Empire Nha Trang
It was during lunar new year which is the TET holidays in Vietnam so it was rather busy when we visited. The manager was helpful although it did take us a while to reach him. We ordered room service but that took about an hour to arrive. I’m not sure if that is the norm. In general, the rooms and the lobby are clean.
Dear Tak, Thank you for choosing to stay at Vinpearl Condotel Empire Nha Trang and share your opinion with us. We apologize for the shortfall from our room services that took place during your stay. Normally, when you order food from room services, the standards is from 30-45 minutes for delivery. As I can see, the super busy in the Tet Holidays was affected and made the team unable to complete the task within time frame. For improvement, We immediately called the relevant department to check and improve services speed. We hope that we have another chance to welcome you back and serve you with our true standards. kind regards Phạm Duy Huy | General Manager
Value for money”
Location was good, staff also nice. But the lobby aircond no so cool. Important is value for money
Dear valued guest Thank you for sharing your great comment with us and we look forward to welcoming you back in the near future Kind regards Hotel Management