![Swimming pool [outdoor], Vinpearl Resort & Spa Hoi An in Hoi An](http://pix10.agoda.net/hotelImages/1985188/-1/f9930004f84a2cd0400607fabf25910b.jpg?ca=8&ce=1&s=1024x768 "Swimming pool [outdoor], Vinpearl Resort & Spa Hoi An in Hoi An")
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Vinpearl Resort & Spa Hoi An
Block 6 Cua Dai, Hoi An, Quang Nam Province, Cửa Đại, Hoi An, Vietnam, 560000 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cửa Đại part of Hoi An, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Hoi An Ancient Town. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Highlights
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
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Workout and Leisure
Fitness center
Swimming pool [indoor]
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Facilities
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
Relaxation & Pampering”
My wife and I decided to splurge while on vacation in Da Nang and decided to stay here. First, Hoi An is worth the visit and if you want some pampering this is the place to stay. Our room was great with a view of the pool and ocean, but of course, every room has a view of the ocean. The staff was attentive to all our needs and went above an beyond in helping us. The pool is very big and great after a day of sightseeing. One thing to note is that there is no beach, but waking up to the sound of the ocean was great. If you want to go to the beach, they offer free shuttle buses to the beach and Hoi An city. I could go on about how great this place is, but I will end with the fact that there is a mini-mart on the premises selling what you would expect from marts; beers, water, snacks, etc. I definitely recommend this hotel.
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Dear Ted , I'm pleased to hear that you have had a great stay with us at Vinpearl Hoi An Resort & Spa and I believe my team will continue to strive to achieve even better for all our guests. Thank you for taking time to share this invaluable review to our Hotel and it would definitely cheer up our team spirit. Looking forward to welcoming you and your family once again in 2019 summer. Sincerely yours , Management Board
Great place”
Villa for group is great. Nice place for vacation
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Dear Ms Duyen, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to ontinue delivering exceptional and personalised services to our guests. Sincerely, Tan Thi Hong General Manager
A good resort in general”
I booked 1 night via Agoda, they offered free airport pickup service. You can ask the receptionist to book bus to go to Hoi An acient town with only around 5$ for round trip/person; and bus to Vinwonders is free, just need to book with the resort in advance. We told them that we're on honeymoon so staff set up our bed with roses, towel swan, and even a tiramisu cake. Kinda impressive cause it's free too. In the room I asked for 1 pizza "Phở" with beef and didnt expect it to be that great taste, highly recommended for anyone. Room is clean and facility is good, pool has good view and very comfortable with bed. The only thing that I complaint is they dont have enough staff. There're only 2 people in check in place, sometimes 1 is disappeared so you may need to wait for a while.
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Xin Chao our value guests, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Phap Le Front office Manager
Clean spacious villa!.. Relaxing!”
Pros: The 3 bedroom villa are new and clean. The beds are comfy. The main pool is big. Staff are friendly and helpful. Cons: No plates, cutlery, cookware in the kitchen. It’s very inconvenient. It supposed we cannot cook in the villa as there are no cooking equipment. No floaty available. There is no beach. The nearest beach is ah bang beach, they offer free shuttle bus. Location is a bit far from the city centre.
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Xin chào Mr/Ms. OI, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Thoa Nguyen General Manager
Wonderful experience”
Staffs are so nice and kind. I love this place.
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Xin Chao Ms. Dung, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Tan Thi Hong General Manager
Luxury”
The location was not special, you go here to be at Vinpearl. I enjoyed everything from the pool to the room, and the complimentary foot massage. During the day I went to the amusement park (I forget it’s name but the hotel provides transport) The only surprise was that my companion and I could not share the spa together because they are separated to mens and womens. But on that point they were otherwise incredible. The buffet was a blend of western and Asian food, but other than the breakfast buffet I felt the prices for food was a little high. There weren’t really any other options locally either, unless you enjoy street food (and I try not to)
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Dear Mr. Damien, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong
Relax”
Very quiet relax location
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Dear Sir/Madam, Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and breakfast. Comments like yours are motivating our team to ontinue delivering exceptional and personalised services to our guests. Sincerely, Tan Thi Hong General Manager
worth to stay”
reasonable price, cozy and kind staffs
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Xin Chao our value guests, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Phap Le Front office Manager
Exceptional”
Check in hơi chậm
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Xin chào Quý Khách ! Chúng tôi xin chân thành cám ơn quý khách đã tin tưởng lựa chọn Vinpearl Resort & Spa Hoi An làm địa điểm nghỉ dưỡng cho gia đình. Phản hồi của quý khách chính là món quà để chúng tôi luôn nỗ lực nhằm nâng cao chất lượng dịch vụ của mình ngày một tốt hơn và hi vọng sẽ sớm chào đón lại quý khách trong ngày gần nhất. Kính chúc quý khách và gia đình dồi dào sức khỏe và luôn tràn đầy hạnh phúc. Trân trọng
nice resort”
It's very nice resort and amongst the best Vinpearl experience from all of Vinpearl facilities.
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Xin Chao Mr.Martin, Thank you for choosing Vinpearl Resort & Spa Hoi An as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, Tan Thi Hong General Manager
Nice villa with private pool”
Typical Vinpearl quality - classy decor. Though beach front, no swimming allowed. Very good buffet. Location is not walking distance to town centre but nice and tranquil so depends on what you’re after.
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Xin chào Ms. Yen, Many thanks for sharing such a detail feedback about your recent stay with us. It's our great honor to know that we have exceeded the guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again. Sincerely, Thoa Nguyen General Manager
Good value for money but inconsistent service ”
My friend and I had a good time at this resort in general. However, the service offered in the concierge and reception were very inconsistent. Since it was the first time for us to be in the city so we needed a lot of recommendations from the staffs in terms of restaurants or activities nearby, however most of the time there was no one at the concierge counter and therefore unable to answer our query. Sometimes we had to go to the doorman to ask for help. Also, since we booked Spa appt on the last day of our stay between 10:30-12, so we requested for an one hour extension of check out time, as the hotel was not full at all. However, the reception called and asked us to change our spa booking to 10am instead of granting a merely one hour late checkout... which we were quite surprised since we were there to attend their spa service. On the other hand, the staff Hanna at the concierge who helped us check in had been super friendly and helpful!
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Xin Chào Mr/Ms. Ying, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
Above average”
1) Entire corridor carpet in my floor is nit qualified for a 4/5* hotel. It isn't clean (that can not be fixed) and smell bad. It looks like we are living in a simple guesthouse. 2) Hotel doesn't have beach for swimming or playing. 3) The hotel rate is about double or triple higher than other 5* hotels/resorts nearby.
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Xin Chào Mr. Thang, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
Dirty bathroom”
The resort was far from town and taxi was pricy. Although staffs changed my room because of black mold around shower and sink, new room was not better. It took a bit of cleaning by cleaning crew before black mold was removed. The resort is large but felt empty. Hallways lightning is inadequate because they were not on. Staffs were too serious. May be due to lack of smile. Pool Attendants at the bar were more focus on going somewhere else to chat than serving guests. I actually had to go to the bar looking for pen to sign the bill. Should have left the bill unpaid :(((
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Xin Chào Mr. Paul, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
Excellent”
counldn't have more wonderful vacation than this at vinpearl hoian. good price, shuttle bus, wonderful pool, clean room, most of all, friendly hotel concierge staff who were ver kind and attentive to my questions and requests. I felt that they were trying their best to ensure ourstay comfortable and relaxing. than you for your wonderful service!! If you look for a quite and relaxing vacation, this is a good choice.
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Xin chào Mr. Hoon , We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Thoa Nguyen General Manager
they are not ready yet”
They were not open officially, that's why I stayed in promotion price, though they are not ready for guest at all! staffs were very kind but the new-building smell was too strong to breath,and I even witnessed big size cockroach in my bathroom!! I asked to remove it on the phone but they didn't understand what cockroach means. the staff who was answering the phone wasn't good at english. the place is kinda far from hoi an old city so, whenever we go out, we need to book shuttle but 4 hours before. they gave us a free foot massage coupon for a promotion though booking was always full there for we couldn't use it.-we're 2 but they gave us only 1 coupon. The facilities were not bad but I'd like to recommend you that visit vinpearl hoi an pretty much later....
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Xin Chào Mr/Ms. You, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
New property”
First at all the location is really far from the old town and everything!!! Staff at the reception are trainee, need improvements. But the restaurant waiters/waitresses are gorgeous, they always come and ask your needs. With the room we had few issues, safety didn't work when we arrive but fixed after 15 mins. The other issue is abut the lighting of the modem on the ceiling (never seen that anywhere), the green and red LED lights are flashing all the time, it's really uncomfortable at night time, when we mentioned to this problem, they covered with a piece of foil, but to be seen at the other night. Breakfast is plentiful and great!
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Xin Chào Mr. Van, Thank you for choosing to stay at Vinpearl Resort & Spa Hoi An and taking your time to share your experience during your visit. We are sorry to learn that you had encountered some challenges during your stay with us and the impact it had on your overall comfort. Please accept our sincere apologies for any in convenience caused you. Your feedback allows us the chance to improve our guest experience, and we truly appreciate you sharing it with us. We hope you will reconsider another visit and allow us the opportunity to better your stay. Sincerely, Thoa Nguyen General Manager
Great!”
This hotel is very clean and new. We had a very peaceful time in there. The breakfast service is also good. Especially vietnam noodle pho was great :) Impressed all staffs are very kind. Wanna visit again! When all facilities(i guess restaurants setting were not finished) settled down.
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Xin chào Mr. Sung, Many thanks for sharing such a detail feedback about your recent stay with us. It's our great honor to know that we have exceeded the guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again. Sincerely, Thoa Nguyen General Manager
Spacious Villa with a widespread of food for breakfast”
The villa was very spacious and well decorated. Breakfast buffet was awesome with a widespread of food to select from. A couple of things which we thought would be great to add on :- 1) Phone in the living / dining room. 2) Provision for dryers to dry clothes. 3) Provision of full length mirrors in the room. 4) It was great gesture to provide Christmas cookies but some of these attracted ants. Perhaps those less sweet cookies would be better. Overall, a very great experience.
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Xin chào Mr. Daryl, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, Thoa Nguyen General Manager
I recommend the villa with private pool”
The villa with private pool is a wonderful idea - the villa is huge and the private pool with terrace is just perfect. Rooms and bathrooms are big, with everything you need (even umbrellas in case of rain). Breakfast buffet is tasty (a variety of food/drinks). The fitness room is really nice and the Staff is friendly. The hotel area is taken care of and looks beautifully with its green trees, bushes, flowers etc. The were almost no mosquitos there (we could see a mosquito spraying Staff member in action). The only drawback during our stay was the room service which delivered 2 (out of 6) times wrong food to our villa - however, a compassionate Lady from Restaurant delivered extra fruit plate as a compensation afterwards. It is definitely worth the money and I would consider it again in case I come to Vietnam one day.
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Dear Ms Violetta , Thank you very much for sharing your experience about your recent stay at Vinpearl Resort and Spa Hoi An. We are very happy to know that you enjoyed our facilities, activities and services. Comments like yours are motivating our team to continue delivering exceptional and personalized services to our guests. We're looking forward to welcoming you back in the near future. Sincerely, Director Of Operation Tan Thi Hong