AMAZING!!!!!!!”

We stayed here a few nights & the hospitality was AMAZING, the breakfast was AMAZING, the staff was AMAZING, the VIEWS were AMAZING. They took care of us like no other. We had such a memorable time at the beach, VinpearlLand, & facilities. My husband & I were able to get a spa treatment at Akoya Spa & it was the greatest overall experience. We had so much fun at the resort, it was so hard to say goodbye. Most definitely we will be back!

Beachfront villas awesome ”

Beachfront villas are great loads of space and private pools. Staff are good. Vinpearl Island great the only shame was they charged us for the cable car even though we were already on the island. Would be good to have. Price for guest on the resorts. We will be back. Love it it though there

Family fun at Vinpearl”

We were a group of 8 (2adults, 6 kids - ages ranging from 3 - 14) and we spent 6 nights in a 4 bed villa at Vinpearl. The villa was great - super spacious, 4 great sized double bedrooms, good sized living space, nice private pool which was good for the kids to mess around in. Downsides... housekeeping was inconsistent with supplies of towels and water bottles, and there were no specific pool towels in the place. There were only 2 cups supplied and limited water glasses as well. I’m sure if we had called the hotel we could have had it sorted, but it would be good if the basics like these could be looked after. Hotel pools are good, clean - and a little chilly - but the kids loved them. Towels by the poolside were inconsistent - often needed to head to the beach to get them, but they were always somewhere around... The beach was great - clean, super sandy with nice shelving access into the water... Buffets good - getting a drink is hard work. Service could be better.

Satisfied overall. ocean view was great.”

the location was quite off due to having to get into an island from the mainland. but it was free which made up for it. but then the check in process took an hour which was quite frustrating. after checking in everything was great. loved the hotel. pool. beach. and ocean view from my room balcony. the staff were friendly as well i could say. really nice place to stay and really rest and enjoy but a little tiring going in and out of the island

Good”

Good, summer vacation. I wiil visit vinpearl Resort next time.

Great place for family trip”

We stayed 3 nights and were very satisfied with the hotel itself, but Vinpearl Land. Due to full-board, lunchbox on the day of visiting the Vinpearl Land was given to us and we were happy with their gesture. However, it turned out that there were ridiculous and frustrating miscommunication between the hotel staff and the land staff. The land staff stopped us at the gate and told us that the outside food is not allowed even though I explained the whole story at least three times. My family were stood there for about 1 hour for nothing while they were speaking on the phone in Vietnamese. Eventually, we went through the gate but no one said "sorry" for wasting time and nasty feeling...... We had another absurd hiccup exactly at the same place due to unexpected miscommunication that I do not even want to mention more. The hotel itself and facilities are quite satisfied but they are not the only reason why the majority of visitors go to the island. I think they need a control tower

Excellent facilities and location”

The location and facilities are fantastic. The beach and pools are amazing. However, the seafood buffet was a bit disappointing as it was not fresh. Restaurants are highly overpriced. The staff are very friendly and attentive to our needs. Would come back again on our next trip!

Not what i was expecting”

Having stayed at Vinpearl Danang last year, i was bitterly dissapointed with this resort. The 3 bedroom villa we had was Beach front, great location. Not as comfortable or nice as our previous villa. Toilet not flushing properly in one bed room. Called twice to repair, and told not to put toilet paper in bowl, after the repair man used a rubbish bin full of water to flush. This is not a repair, all other toilets worked fine. This room stunk of sewer, they cam to fix the problem , but in the went to another bed room. The food was included, it was like a caffetieria, terrible, poor selection, very noisey too many rude Russians . Most staff speak little english, And are not very freindly. I could go on. I will not be returning to this resort, their are plenty of other options on the main land.

Relaxing and fun filled holiday ”

Must have package deals. 1 day in Vinpearl land is not enough and everytime you go to Vinpearl land you have to pay. Have 2 day passes at a reduced rate also include it with the room rate. Each entry is VND 880000

nice hotel in hontre”

everything is good. nice service, nice pool, nice breakfast, nice beach about 40~50min to nha trang city. acceptable. not bad

Value for money ”

The room was spacious and the bed was comfortable. Breakfast was delicious. The only negative point is the lack of spa facility onsite.

Not worth the price”

Not much entertainment at night, no free ferry to city (only when you check out)

It is suitable for family with kids”

1. Good facilities and you can enjoy holiday for all members. 2. It takes long time to go from mainland to Vinpearl Island, then to your villa and to Vinpearl Land. I feel Vinpearl's service is not good as past years when hotel guests could be treated more privileges (Now only one gate to Vinpearl Land and it takes lot of time to get to Vinpearl Land or anywhere within the Island). It is too crowded at restaurant especially in the morning (breakfast) and the food is not so various that you could choose. It is same for everyday. 3. If you book via agoda, please note that you need to pay extra fee to get ticket to Vinpearl Land.

Good choice! ”

I stay second time! I stayed in danang vinpearl before, that time is good memory for me! So i choose this time vinpearl again :) if i dont choose that hotel nah trang trip will be a little disappointed(because of weather etc) but the hotel is clean, tuktuk and speed boat service is useful, vinpearl land waterpark is amazing, everybody is kind also hotel is luxury and beauty! I wanna call vinpearl is good choice in vietnam! They care for guest delicately! They set all kinds of things in the room :) thanks again and i will stay ur hotel in the future!

Luxury and grand hotel”

Our package is hotel room with vinpearl theme park ticket. However, the official statement for check in time is 2pm. Its about 3pm after settle down everything (check-in and collecting luggage from bell-boy). The hotel should have a clear statement and arrangement that to allow hotel guest to get to theme park early and check into hotel room later.

Very slow and inefficient at the checkin and check out, they lost our luggages at checkout”

Overall is good. 1) their check in and check out procedures are incredibly SLOW! Speedboat is every 30mins. Re checkin, We arrived at 4:30pm at the mainland reception. It took 1hr to get to the villa. Re check out, When we checkout at 11:30am, it took 45mins to check out and we finally took their speedboat at 12:30pm. However our luggages which was supposed to be delivered at 11;30am directly to mainland was no where to be found. They checked and found it was still at the island at 12:50pm. We finally got the luggages at 1:10pm. From 11:30am, we left the vila till we can actually leave the hotel after check out at 1:10pm, it took more than 1.5hr. If we have a flight to catch, we would have missed our flights. It was Unacceptable SLOW! 2) we are a group of 10 people with baby and children. They only provided 8 bottles of water a day because we have a 4 bedrooms villa. Any luxury resort and villa in the world would provide free water bottles if required.

we had a great stay in one of their villas”

during the second night our villa got flodded due to a heavy thunder storm. We were moved to a new place and all was fine. The buffet in the restaurant was fantastic with many choices. One thing were they could improve on is to have an automatic coffee machine which would provide both; good quality and a choice of the type of coffee.

not good at internal transport from hotel to shore”

Everything is okay except the internal transit between shore and hotel. The luggage delivery is also not good, I was just able to receive my luggage after 20 mins waiting for it come. The transport coordination is not so good and the staff attitude is rude to me when I have tried to on board a car to transit from hotel to the wharf for express canoe. The swimming pool is just a rectangle, it's not what I have expected, it should be a curve-shaped swimming pool like other resort to make it more beautiful. The jacuzzi pool is promoted as one of the largest thru SEA but it's just another square shape next to the swimming pool, and it's not that big.

Great resort!!!”

That was great. However I not agree with the name "garden view room" as it's not a garden at all. The green view at level 2nd is very terrible, I had complained but the hotel didn't support to change and asked for upgrading with additional cost.

Above average”

As a flight attendant, hotel room is my second home. Having the chance to travelled the world n staying at many different hotels either for work or leisure. Vinpearl resort n spa nha trang bay have got to be the worst hotel with their customer service of a 5star rated hotel ever! The hotel got all the facilities n situated in a great location but the managements of the resort need a major change. First of all, train your staff with a customer service skills to be align with the 5star standard. Most of your staff r r Secondly, Organisation of the transportation is a must!!! Its a holiday island but there's so many restrictions to the use of the facilities of the hotel that makes it so inconvenient for the guests. Swimming pool closes at 6pm, the beach is full of rubbish. Overall, bad experiences, definitely no returning nor recommending this place to any of my friends or family to stay here. Better staying on the mainland of nha trang, which is much more convenient and cheaper.