You will receive a payment link on the day of booking or later for making the payment. The damage deposit (see below) will be pre-authorized on your credit card.
Please note that VISIONAPARTMENTS requires a damage deposit. For bookings up to 14 nights, a fixed amount of EUR 300, and for bookings of more than 14 nights, a fixed amount of EUR 500 will be pre-authorized (blocked) on the credit card on the day of booking. It will be refunded after an inspection of the apartment on the day of departure. Depending on your bank, it may take 2 to 4 weeks until this amount is available again on your credit card.
Please note that there is no reception desk. You can pick up your key cards from the key box located at the entrance of the building to your apartment. The access code will be sent to you a few days before arrival. You can also visit the office at Marc-Aurel-Straße 7, 1010 Vienna, between 09:00 and 18:00 for any questions.
Please provide photo ID:
Please provide your identity card or your passport when checking in at the office. If you check in outside the office, please send a copy of your identity card or passport via e-mail or SMS.
Required access to apartment:
Please note that access to the apartment can be requested without prior notice from 09:00 to 19:00 Monday to Friday for weekly cleanings or repairs by the property’s technician.
In case of any damages or missing items, please inform VISIONAPARTMENTS within 3 days after check-in.
For stays longer than 6 nights, a weekly change of towels is included in the price.
Please note that the pictures are for guidance only. Please inform VISIONAPARTMENTS Vienna Leonhardgasse in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.