Vortex Suite KLCC
Vortex Suites, 12, Jalan Sultan Ismail, 50250 Kuala Lumpur., Kuala Lumpur City Centre, Kuala Lumpur, Malaysia, 50250 - See map
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Kuala Lumpur City Centre, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.
Highlights
Facilities
Airport transfer
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
Luggage storage
Check-in [24-hour]
Car park [on-site]
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Exceptional”
Very good place comfort. we will welcoming others to come here. such a good accommodation
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Excellent”
The view and room was really nice but the facilities is a bit disappointed.. Need to pay for RM 10 just to enter the pool and gym facilities.. The facilities can only be accessed for 2 times in a day..overall is very good.. the price is reasonable.. I'm booking for 2 bedroom apartment and upon check in into the room.. can't believe that there is a total of 3 bedroom.. Super nice for us to stay in a group.
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Very good”
the room was not prepared. we get a room with all the bedsheets were not changed, beds were not made up, and towels on the floor . Then we informed Mr. Ahmad and he changed our room.
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Above average”
Car park issue. On line TV program and in chinese language. Can't iron my cloths. Shares remocon a/cond Single excess card for those lift! have to wait for others to come back.
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Fairly good”
Check-in process was a hassle as no staff was in the office. Room has a weird stench and toilet light is faulty. Living room sofa has stains. One of the building lift is down and other lifts are slow. Poor overall experience.
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Excellent location right next to KLCC”
Excellent location walk to KLCC/Twin Tower. Close to public transports and easy to move around. Very nice & clean room. Good security. Great staff and prompt services.
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Mr.Chun Hao Tai is a wonderful guest to host. Very nice and kind. They take care of my property well. Thank you and have a good day.
Excellent, family-friendly place ”
I was surprised to find out that there isn't any reception and that it was a private suite/apartment. (Partly due to my lack of research) The suite is furnished just enough for 4 pax, which suited my group well enough. The washing machine and microwave/oven was a welcome addition; it really made us feel a tad more at home. Location-wise, it was sorely lacking albeit a KL bus stop outside of the private suites. Overall, if you don't mind traversing the area by foot or by bus, this is DEFINITELY for you.
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Hi Adriel. Thank you so much for staying with us. Adriel and his friends are really nice. They take care well of my apartment. Will recommend to other host. Hope to see you again! Regards, Ain
Great Location , Friendly & helpful staff”
love staying in apartment more than hotel. very clean room, and location is right in the heart of the city. will stay with G Suites again on my next visit.
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Thank you so much! I was glad to hear that you love my place. Hope to see you again soon. Have a nice day.
Apartment hotel. Check in is confusing. ”
Great big room. Good price for 2 bedroom suite. Nice location 5 minute walk to KLCC Petronas twin towers and mall. The room I stayed had tower views and very high on the 33rd level. New building. Super fast wifi. I will stay again if the price doesn’t increase.
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Unsatisfied Services”
Charged us with late check out fees of RM100 when it doesnt state at Agoda. Requested a smoking room as I was given an option but they said strictly there are no such rooms as smoking rooms in Vortex. Facilities like the pool have extra charges like RM20/person. One lift was dysfunctional and one of them doesnt allow you to go to Ground floor. There are parking charges of RM4/hr and I was told that the parking is different from the apartment when both are in the same building which I find it really ridiculous. It doesnt state to pay RM100 for the check out fees but when my father asked to see his manager, he quickly said to take the money back which I find it really suspicious. All in all, Im not happy and not looking forward to book this apartment.
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Facilities & Staff”
We stayed for 3 nights at Vortex.. First we arrived, we have to asked people around for the Reception Counter. It took us about 40mins.. Should put sign outside the building or maybe the lift. And at the 6th floor as well. Coz ur office cannot see once come out from the lift. Next, after checked in, the aprtment is very nice and comfortable but one of our room there's no Bidet & Head shower. Only the pipe & ceiling shower.. Wifi, too slow and automatically unconnected. TV all chinese, we cant read chinese. No instructions how to use or what to press to search for channels. After check out, i was texted by a staff.. And asking "Did u break the Bidet & the shower head?" 🤔🤔 both this things were not even there when we arrived, how can the question directly pointed to me/us? At first we were to complain about this but we were thinking that to take care of the hotel's reputations, we decided not to.. And we thought maybe it is that way the room is for a guest to stay. But since i was texted like this, it was like pointing to us abt the damage. So i better let it out here. I just hope ur staff/ housekeeper knows what are the damages and which room. PIC should go and check it out, take note of all those things. Not to text guest and asking them did they break it or not..
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Convenient”
Walking distance to Shopping centre/ makan place. Very convenient. Aircon dirty but working well. No water spray holder in one of the rooms, so it was left on the floor. Otherwise, it was a great stay except one of the rooms kena hantu!
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Above average”
Was there on 3/3 . Good... Room are clean Location near klcc Bad... Lift button are spoilt. I got to press hard 7 to 8 times just to make the door close. Tv are useless. Spoilt too Was there during the 2nd week feb and both lift button and tv are spoilt till march. Inform the receptionist during c/o but he wad not interested to hear my feedback. The only respond ..it not their problem..its the management problem Gym and swimming pool are chargable(rm30). Ask y it unlike other appartment when all facilities are free..was told the appartment and building are diff management.
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Excellent worth stay”
Overall was good being said facilities, cleanliness to the space of property. Only cons is parking sucks..you must paid for parking and the space was O.M.G (too damm narrow)
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Great services provided. ”
I was not able to join my family, however, the officers have assisted as requested. My family was well arranged and they are satisfy with the services provided to them. They did send emails promptly to acknowledge me once they have done check in, and I was worries free even I am not there. Thanks to the crews.
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Nice”
Nice but no room cleaning during my stay
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Very good”
Not mention there is no free parking and the parking fees is too expensive.
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Poor service”
Problem once check in. Delay about half hour and no room for my booking. Also not consider for 10minutes my late checkout .
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Unprofessional Staff”
The hotel is managed remotely from Australia and the local staff who are not trained and very unprofessional in speaking to guest. One started harassing sexually and they already had the key cards to open the doors. If travelling with family or single females, do not go to this hotel.
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All facilities are chargeable”
- The facilities such as swimming pool, fitness centre, steam room, sauna and parking are chargeable at a fixed access fee. - Do not have reception.
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Dear Mansor, Good day! Friendly reminder, our check-out time will be at 12 noon. Should you require any further assistance, please do not hesitate to contact us. Thank you and have a pleasant day. Kind regards, The Management Vortex Suites KLCC (G Suites Kuala Lumpur)