Friendliest accommodation in Auckland”

That is what we were told by the concierge on our first night and we could not disagree. Nothing was too much trouble, there was always a smile and a friendly greeting. The lobby and lift always had lovely scents, the rooms were quiet, the air conditioner/heater worked brilliantly and whatever we wanted from extra towels to a pot to green tea was promptly produced. We did not know about the hilly nature of Auckland before arriving and so having the hotel located on the top of one of the hills meant much exercise but that was okay as the hotel was very central and close to many amenities - restaurants, buses, parks, etc. We would have liked a toilet roll holder that was more secure so that the roll did not fall off and perhaps a new carpet would have been nice as the one in our room could have been cleaner and with no pulled threads. But we would definitely recommend the hotel.

Excellent”

Located at end of Queen Street.. abit tiring to walk up the slope to reach the hotel. A nearby bus stop which is convenient. Good Korean, Japanese restaurants opposite the hotel. Room need a bit refurnishing, abit wearing out .. No toothbrush and bedroom slippers found in our 2 bedrooms suite. Staff is friendly and overall comfortable stay.

Comfortable Stay but Internet Connection comes with data limit”

Our stay at the hotel was good. However, in terms of internet connection, although it is complimentary wifi, it comes with a data limit each day. In this era, why would hotel set limit to this?

comfortable, clean, ideally located”

I chose this hotel because it was flexible with its check in time. Other hotels were not as accommodating. Staff was very accommodating, friendly and tried to get me a room as soon as I turned up to the hotel. Excellent facilities and rooms were clean. Highly recommend it to others.

Nice stay”

The location is nice although of course New Zealand is know for its uphill roads so better be prepared for that when you walk at the streets. Room is nice, just enough space for 3 people. Room is also clean. We were not able to explore the facilities which justifies the 4 star rating on that piece.

Friendly staff and good service”

Very good housekeeping who would keep all my dishes in the cupboard whenever I left them out. My only grouse is there is no ledge or rail in the shower cubicle for me to place my toiletries so they would end up on the floor. Helpful front desk staff and secure baggage storage when I checked out early.

Poor value for money”

We chose a two bedroom apartment for our stay. There were only two dining chairs so we couldn’t eat dinner at the table, and there were only two sitting chairs so no lounge for us to sit. The kids spent most of the time on the carpet which was old and heavily stained. The toilet also didn’t flush properly. The facilities were basic but for the price we paid we wish we had stayed in the accommodation we chose a few years back. It was also a long trek into town with two little kids. Couldn’t fault staff - when we arrived there were no two bedroom apartments available so they offered two one bedroom apartments which obviously didn’t suit with the kids. They did sort it out quickly however and were pleasant during our stay.

Clean room but don't add bed !”

Clean room, bus stop near the front door of hotel. As we have three people, the added bed is sucks! the mattress is super soft that the body is fully go into the mattress and can feel the bed frame. After discuss with the staff, they can only add in one more mattress. The mattress is only spongy inside as the extra bed's frame is weak which i guess it can't hold the normal mattress? The original bed is normal. Will live again but no more added bed. The house keeping forgot to put extra set of cutlery, kitchenware and towel in the room. Staff is nice.

Good and Convenient”

A modern hotel in the city and close to everything.

Comfortable Room”

Comfortable and nice bed

Good location, friendly hotel”

I travelled with my daughter and only stay one night. We hired a car and knew that parking space is limited so I reserved a parking space. Hotel is easy to find with GPS, staff was friendly and allowed us late check out. Room was not big but enough for us. Room was clean with cooking facilities. But would be better if there is instructions to use the stove ! I spent nearly 15 minutes to figure out how to boil eggs! Hot water was hot and strong. Hotel is near restaurants and airport bus stop. Will stay again.

Serviceable Apartment”

Suited our short stay as it was on a relatively quiet side of Queen St. Handy to public transport, restaurants, & shops but far enough from the noise. Tiny space was maximized and we did get a king-sized bed, as described.

Agoda customer service ”

I would like to thank you Agoda for reimbursing the amount for the cancelled stay in Country Inn. Not only that they paid the delta amount we had to give to book the expensive hotel in that day. Thank you agoda for your fantastic customer service.

Great comfortable location in Auckland's centre”

For a business traveller aiming for a short stay in Auckland's central business district or "Downtown", this is a perfect business hotel for you. You are literally minutes away from any office building via taxi and the room is comfortable and well-kept. Check-in is quick, easy and professional with the help of its friendly staff. Immediately across the road, you'll see a long line of restaurants from Chinese, Korean, Japanese and Western cuisines or you can try out the best of what the nearby Sky Tower can offer in terms of its well-regarded restaurants and city sights!

Comfortable, clean and central near cheap eats”

Just had 2 nights. Enjoyed my 7th floor room with views. Bed & pillows very comfortable. Room was small but had everything you needed including ironing equipment, kettle, microwave, mini. Fridge, tea, coffee & safe. Close to everything & airbus to airport stop across the road. lots of cheap Asian cafés. Try the French cafe across road- la garde manger. Great coffee & galettes & good value daily menu.

Very good. ”

Aim was to get a good rest before business events and we got it. The minute we walked into the lobby, we saw smiling faces of the staff members, and introduced us to that magical massage chair which I reckon all hotels should have. Staff members were very helpful and friendly. Both Nasareth and Bruno attended to some minor issues promptly and well. Keep smiling.

Great place to stay”

Great location

Perfect”

Always my first choice for Akl. I cannot fault anything, unless you are looking for a pool, gym etc. Far enough away from the hustle and bustle of centre.

Consistency needed”

I rang up to ask about the cost of an overnight parking, I was told it was $30NZD. Then I was asked to pay $35NZD at check out. And the hotel staff didn’t seem to care. Other than that, convenient location.

Good Location and Good Value for Money”

The hotel is in a good location across the street from many places to eat. It's a short walk to the harbour. Staff are friendly and accommodating. A couple of items for consideration: It would be more visually appealing if housekeeping staff have proper linen carts where they can put used linen waiting to be washed. When we checked in, used bedsheets and linens were on the hallways (on the floor near the elevators). Also, we booked a room for three people, even though they have the roll-away bed ready, they did not provided enough towels and we had to request for an extra towel for the third person. If the room is booked for 3 people, it would be good to have 3 towels already available in the bathroom.