Love the W!”

What I love about the W chain of hotels is that you are always assured of a certain standard. I've stayed at other W's as well and I have never had any complaints. The same goes for the W Shanghai. I stayed in the Spectacular Room with a panoramic view of the Bund, breathtaking both day and night. The bathroom was spacious with his and her sinks, huge bathtub, waterfall shower as well as a Japanese toilet. The bed was very comfortable and the huge sofa that ran along the windows was the perfect perch from which to observe the world below. Special mention also goes to the wonderful staff working there. From the minute you walk into the lobby you are greeted by friendly faces at the ready should you need help. The same goes for the FOH staff at the check-in desks. You're attended to immediately following your exit from the elevators. They will also give you some infused water if the outside heat was a bit too much to bare. Thanks for a lovely stay!

Good service. Good bed, good facilities ”

Excellent customer service, special thanks to Ms Loki. I dint mention was mine birthday when I checked in. But she notice it and give me a liitle gift suprise. I really have a memorable stay at W Hotel. Its was a best hotel.

Terrible - Stick back to Hilton honors club”

1. The price was crazy high compare to other bund hotels and normal days in W Bund- 370USD - but we decided to stay anyhow because of the view. Long queue just to check in because of NYE. 2. We were told that they closed the outdoor W pool area because of winter when we wanted to have a walk there, when in fact the said area was not closed, they reserve it for their NYE countdown parties, meaning to say you have to buy either of their package just to go out and have a breeze there. 3. Please wash the bath tub thoroughly because there were hairs. 4.My body was full of rashes after half an hour lying on the bed wanted to sleep wearing the sleep robe they provided. Decided to remove the robe after the rashes got worse. Lucky that the rashes gone away midnight. 5.Requested for another set of toiletries next day after swimming in their indoor pool but was only given one (1) bottle of shampoo. Huge disappointment especially when we paid extra hoping for a memorable 2019.

Stunning hotel”

Absolutely loved our experience here at the hotel. Cool and funky with awesome views. We had the riverside room with a full view of Waitan. It was brilliant. Will definitely return. The front desk were lovely and very accommodating.

Facilities were excellent but staff service is inconsistent”

Pros: excellent facilities, new amenities, with an excellent environment for staff to excel in. Cons: service staff try hard at providing good service but there is inconsistency in terms of attitude and quality. One staff at the wet pool provided wrong information about closing hours (12pm instead of 10pm), and another staff at the kitchen table made a remark that I should order drinks from a waiter instead of directly from them at the service station because they were receiving multiple orders. Please forward the review to the hotel staff as feedback.

A bit overhyped”

Nice hotel but a bit over-priced. There was also this perfume smell everywhere in the lobby that I found annoying. But the view was nice. If you stay here definitely upgrade to a room with a view

Best place for celebration”

The hotel will provide special decoration for your birthday upon your request.. The staff there was friendly and helpful..recommended place for any special occasion..

BEST SERVICE”

Staff are very friendly. Good services and great facilities. I can chill in the hotel all day long. Nice view! Very convenient. Walking distance to train station.

Amazing!”

The location is amazing. We went to the dim sum brunch that was fabulous. The bed was comfortable with good pillows and a TOP SHEET!! The pool was nice. The lobby bar was comfortable.

Modern Hotel in Shanghai”

Super iconic and modern design hotel, Very nice concierge , Staffs are very kind and attentive.Foods are delicious , nice atmosphere & hospitality Such a great experience staying here for your holiday

Excellent choice of new hotel in shanghai”

The hotel is great on all fronts including a top notch concierge desk which you definitely need in china

Nice Staff, very warm welcome”

They please you since you walking in reception area with very warm welcome. All facilities is really nice, very exceptional. :)

Average ”

Not worth the price . Especially the service part

Not worth the price ”

Not up to par compared to other W hotels I have stayed. No welcome fruit plate, no room cleaning in the afternoon, and not paying attention to special requests. Disappointed ☹️ For the price we paid, there are a few more 5 stars hotels in the area.

Perfect”

Very nice.... wonderful.... thank you guys

Best Services”

Best in everything!

Very good”

A

Great facilities and service ”

Everyone was professional and very safe in terms of CoVid safety measures (code and temp checks, social distancing, sanitation, gloves, and masks). Grace was particularly friendly and helpful at check-in. Facilities were very clean and in very good condition. The room was spacious and we had an excellent view of the Pearl Tower.

Wonderful Stay”

Superb views from the room, delish breakfast and sunny service

Breakfast”

For such a hotel It is not really acceptable to wait for breakfast whenever the hotel has such a big dinning area. It might be analyzed the root causes. Please fix it, it was a pity