W Singapore - Sentosa Cove
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W Singapore - Sentosa Cove

21 Ocean Way, Sentosa, Singapore, Singapore, 098374
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 W Singapore - Sentosa Cove
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    W Singapore - Sentosa Cove Reviews

    8.6
    Excellent
    /10
    (1681 reviews)See what guests said
    10.0
    Exceptional

    "Staffs were friendly."

    Nur B.

    -

    February 1, 2018

    9.3
    Exceptional cleanliness
    Recommended by 93% of guests

    Things you’ll love about W Singapore - Sentosa Cove

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Excellent
    Location
    8.0
    See map
    Excellent location

    This property is in high demand!

    Last booked 11 hours ago | 22 travelers are looking at this property right now

    Value for money7.8
    Distance to city center9.0 Km
    Location rating8.0
    Nearest airportShimla Airport (SLV) - India
    Distance to airport23.6 km

    Rooms available at W Singapore - Sentosa Cove

    9.1
    Exceptional
    Room comfort & quality
    Extreme Wow Suite King, 1 Bedroom Presidential Suite, 1 King
    Extreme Wow Suite King, 1 Bedroom Presidential Suite, 1 King
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Fantastic Suite King, 1 Bedroom Junior Suite, 1 King
    Fantastic Suite King, 1 Bedroom Junior Suite, 1 King
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Marvelous King, Larger Guest room, 1 King
    Marvelous King, Larger Guest room, 1 King
    ...
    • Balcony/terrace
    • Non-smoking
    • 1 king bed
    Enter dates to see prices
    Wow Suite King, 1 Bedroom Larger Suite, 1 King, Balcony
    Wow Suite King, 1 Bedroom Larger Suite, 1 King, Balcony
    ...
    • Room size: 96 m²/1033 ft²
    • Balcony/terrace
    • 1 king bed
    Enter dates to see prices
    Wow Suite King, 1 Bedroom Larger Suite, 1 King, Balcony
    Wow Suite King, 1 Bedroom Larger Suite, 1 King, Balcony
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    ...
    • Balcony/terrace
    • Non-smoking
    • 2 double beds
    Enter dates to see prices
    Away Suite King, 1 Bedroom Larger Suite, 1 King, Balcony
    Away Suite King, 1 Bedroom Larger Suite, 1 King, Balcony
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Fabulous King, Guest room, 1 King, Pool view, Balcony
    Fabulous King, Guest room, 1 King, Pool view, Balcony
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Spectacular King, Guest room, 1 King, Harbor view
    Spectacular King, Guest room, 1 King, Harbor view
    ...
    • Balcony/terrace
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Wonderful Twin, Guest room, 2 Double
    Wonderful Twin, Guest room, 2 Double
    ...
    • Non-smoking
    • Separate shower/bathtub
    • 2 double beds
    Enter dates to see prices

    What people love about W Singapore - Sentosa Cove

    • 10.0
      Exceptional
      Spaciousness

      "Room was spacious and clean!"

      Nur B.

      |

      February 1, 2018

    • 8.4
      Excellent

      "Nice company meeting pacakge inclusive svc"

      Cha Y.

      |

      May 6, 2018

    • 8.0
      Very good

      "still you have very peaceful time at hotel and good restaurant in hotel and surroundings."

      Tiina

      |

      October 22, 2018

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    More about W Singapore - Sentosa Cove

    More about W Singapore - Sentosa Cove

    8.8
    Excellent

    "Friendly and helpful staff, clean and well stocked room."

    Yin Q.

    |

    November 22, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional
    Staff 

    "Very good level of service from all staff."

    Reenal

    |

    December 22, 2018

    Read more reviews
    Show less

    Nearest essentials

    Airports

    Shimla Airport (SLV) - India
    23.6 km
    Chandigarh Airport (IXC) - India
    30.4 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    What to eat nearby

    American cuisine
    American cuisine
    Kith Cafe
    130 m American, Cafe, European
    Loui’s NY Pizza Parlor
    2.8 km American, Italian, Pizza
    KFC
    2.8 km American, Fast food
    Asian cuisine
    Asian cuisine
    Earl of Hindh
    130 m Asian, Indian
    Imperial Treasure Restaurant
    340 m Asian, Chinese
    Tastes of Asia
    2.7 km Asian
    Chinese cuisine
    Chinese cuisine
    Baifuting
    1.6 km Chinese
    Feng Shui
    2.8 km Chinese
    Wang Tian Kitchen
    3.5 km Chinese

    Property's guest policies

    Show less

    Some helpful facts

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    Reviews of W Singapore - Sentosa Cove from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (1681)Booking.com Reviews (1383)
    8.6
    /
    10
    Cleanliness9.3
    Facilities9.0
    Location8.0
    Room comfort and quality9.1
    Service8.8
    Value for money7.8
    All languages
    All guests (1681)
    All room types

    Show reviews that mention 

    Showing 1328 verified guest comments
    12345
    10.0
    Exceptional
    LAI from Hong Kong
    Family with teens
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    Stayed 2 nights in June 2019

    Staff, hotel, ”

    First time for me in W Singapore, very relaxing to be here, staff are all so professional, friendly and you can feel their happiness to work here, treat guest so special, & so very W standard, anywhere, anytime make you feel so nice & sweet. Hotel have free shuttles (W hotel one, and public one) here, I tried once W-shuttle, very nice & fast (about 5mins) to Sentosa-duty free shopping area. (& personal I tried GRAB app to go anywhere, & outside 1-2 taxi nearby too). Room is very nice with pool view, breakfast is great, I went for celebration with family, so 4 adult in a big room with balcony pool-view, and breakfast x4, all including, that's amazing. Staffs is so friendly, so amazing W standard as usual. We enjoy so much to be here. Awesome.

    Reviewed June 24, 2019
    7.2
    Very good
    ismayati from Singapore
    Couple
    Wonderful King, Guest room, 1 King
    Stayed 1 night in June 2019

    I love the hotel but seems everything different from my first stay”

    we got upgraded and it was a pleasant experience however the room, the bed is rather not straight and curving at the center and side. the sound system in the bedroom ain't working. only can be heard awhile and off. that is rather turned off for me. other than that the staff, was greatly helpful and friendly. the dinner we got Buffett .. with plenty choice. my partner like the beef, i like the dessert the breakfast even better than dinner, the choice of fruits and the egg station. oh ya you gotta try their laksa. obviously better than shangs

    Reviewed June 27, 2019
    9.6
    Exceptional
    XUAN from Singapore
    Family with teens
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    Stayed 3 nights in June 2019

    Enjoyable stay, so many good things, though there were some small quirks”

    The staff at the hotel entrance and Whatever counter were very helpful in suggesting how we could get to Universal Studios Singapore from the hotel. The bus shuttle service provided by the hotel to RWS and VivoCity was very useful. The little brochure at the Whatever counter which listed the shuttle bus timings was VERY USEFUL because it also listed the timings of the Sentosa Bus B service. Check-in and check-out were smooth. The hotel room itself was very clean and spacious. Furnishings were well thought out, but I thought it was very quirky to have only one sliding door that was shared between the toilet cubicle and shower area in the toilet. I would have preferred a separate door for each area. I liked the ability to close the TV screen with the sliding cabinet doors. I also liked the alarm clock which doubled up as a Bluetooth speaker. The sofa in the balcony was good too. Breakfast room service was very good. There was a great variety of breakfast dishes available.

    Reviewed June 17, 2019
    10.0
    Exceptional
    Jenny from Singapore
    Family with young children
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    Stayed 1 night in June 2019

    Memorable Wedding anniversary!”

    Our 1st visit to W hotel for me and hubby 11th wedding anniversary. I asked if there are special arrangements and was delighted to be greeted at check in by Lavina on a happy anniversary. Check in was quick, when we reach our room, there was heart shaped balloons and bed were covered with Love word. The floor carpet in the bathroom is in red heart shape too! After few mins, the doorbell rang and a cake was delivered! Everything was perfectly arranged

    Reviewed June 10, 2019
    7.6
    Very good
    CHIAO from Singapore
    Family with young children
    Wonderful King, Guest room, 1 King
    Stayed 2 nights in June 2019

    Very good”

    Staff who checked us in was a bit blur, extended late check out for us till 1pm but did not key into the system and in the day of check out, one of the staff called us after 12pm to informed us to check out because he said standard check out time is at 12pm. We told him that one of the staff actually extended for another hour for us on the day of check in.

    Reviewed June 24, 2019
    9.2
    Exceptional
    Richard from Singapore
    Group
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    Stayed 1 night in April 2019

    Baby shower & staycation ”

    Booked 3 rooms of fabulous twins with balcony which came with a breathtaking view of the pool and cove areas. W Sentosa staff were kind enough to decorate one of the rooms for our baby shower and threw in a couple of complimentary items. It would have been ideal if they could have thrown in a little more complimentary items as we booked 3 of the fabulous twin rooms as this was for a very special occasion. Fortunately they came through in the end, so we were pleased overall. They also obliged a couple of our requests for early check-in and late checkout. W hotel guests should have their sentosa admission fees waived upon arrival. Overall it was a pleasant experience (2D1N stay). We enjoyed using the facilities and dined at W's restaurants (Skirt & Kitchen Table). The food was excellent. Would definitely return if an occasion calls for it. Or perhaps just to dine at the restaurants and enjoy a post meal stroll at the quayside area.Thank you.

    Reviewed April 09, 2019
    10.0
    Exceptional
    Joe from Singapore
    Family with young children
    Wonderful Twin, Guest room, 2 Double
    Stayed 2 nights in June 2019

    Room are great, cleanliness perfect, staffs are very helpful, worth of money”

    Very good hotel, will visit again, everything and staffs are perfect

    Reviewed June 25, 2019
    10.0
    Exceptional
    Kwee from Singapore
    Couple
    Marvelous King, Larger Guest room, 1 King
    Stayed 1 night in January 2019

    Wonderful experience ”

    Booked the Marvelous King Larger Guest Room, got 2 toilets. Apart the toilet outside the living room got a odd sewage smell the room is Marvelous. Automated curtains with mirror Tv inside showeroom. Can watch tv while enjoying yr tub. The bed and pillow were super comfortable. Best to order room service and enjoy it at the balcony. Tried their Skirt Resturant which offer good service as well.

    Reviewed January 27, 2019
    9.6
    Exceptional
    Nils from Philippines
    Family with young children
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    Stayed 9 nights in April 2019

    Excellent stay at the W trendy music and beautiful modern art gives a loungy feeling”

    Just super. Great food. Awesome pool. Good loungy music everywhere and beautiful modern art and design really give the place top value. Kids loved the pool. And I house stylist even did some special effort to make my 3 year old super happy. (CHOCOLATE AND A STUFFED ANIMAL IN THE ROOM) stay was just superb and will definitely return!!

    Reviewed April 15, 2019
    4.8
    Marissa from Japan
    Family with teens
    Fabulous Twin, Guest room, 2 Double, Pool view, Balcony
    Stayed 3 nights in April 2019

    Acceptable”

    24 pool was great! However, mold in the room and other cleanliness issues in the room. Most of the staff was great and always helpful until we checked out. The gentleman at the desk was unhelpful and tried to charge us for an extra night and breakfast that we were unable to eat due to son’s allergies. They took off the room charge, but left the breakfast to my dissatisfaction. This overlook also caused us to miss our bus so we had to wait 45 min for the next one. The bellman were great and held our luggage and even gave my son a hat and some chocolate as we waited for a cab later. Overall, the billing issue and cleanliness will make me not return.

    Reviewed April 12, 2019
    6.0
    RITZERWAN from Malaysia
    Couple
    Wonderful King, Guest room, 1 King
    Stayed 2 nights in April 2019

    GENERALLY DISAPPOINTED”

    W Singapore is a Marriott brand but the quality does not reflect the Marriott standard. It reminds me of a 3-star hotel with IKEA furnishings. The poor quality of the bath towels (with torn edges), smelly bathroom, and dirty bathroom door seals tell the story. The room decorations look more like a children's playground. Service was however good.

    Reviewed April 06, 2019
    8.4
    Excellent
    Daisuke from Thailand
    Family with teens
    Stayed 2 nights in October 2018

    Excellent”

    The hotel is a bit far from the heart of Sentosa island, but the hotel has all facilities you need. As the location is far from crowded place, it was quiet and my family was able to relax all the time.

    Reviewed October 15, 2018
    4.4
    Prasad from India
    Couple
    Spectacular King, Guest room, 1 King, Harbor view
    Stayed 1 night in June 2019

    Bad management”

    The check in was done at 4:30 pm instead of 3 pm. The front desk needs to get their act together else this will be a big loosing point for a rather good hotel and location. Disappointed stay!

    Reviewed June 28, 2019
    8.8
    Excellent
    Ng from Singapore
    Family with teens
    Wonderful King, Guest room, 1 King
    Stayed 2 nights in June 2019

    Spacious and clean”

    I am surprised by the size of the room. It's very spacious. However the room lighting is rather dim. Its located with lots of eateries and nice ambiance.

    Reviewed June 24, 2019
    8.4
    Excellent
    Lena from Singapore
    Couple
    Wonderful King, Guest room, 1 King
    Stayed 2 nights in March 2019

    Good customer service, Nice place to relax”

    Highly commend the prompt in-room dining and housekeeping services - called for them and they were quick to respond. Best hotel service received thus far. Friendly staff and good pool size. Only thing is that the bed mattress is too soft , price s a bit on the high side and the checkout queue was too long. Would be good to have separate queues in such crowded situations. Breakfast variety can also be expanded or changed- went to stay two nights and the breakfast spread is exactly the same- rather disappointing. However, the friendly and helpful staff make our stay a good one. Will visit again.

    Reviewed March 23, 2019
    7.6
    Very good
    Sok from Singapore
    Couple
    Wonderful King, Guest room, 1 King
    Stayed 1 night in March 2019

    Great room stay!”

    Staffs are friendly and guest room is spacious and clean! Free shuttle bus to bring us around the Sentosa island, however to take note the bus doesn't call at W Singapore hotel from 10pm onwards. My husband and I got stuck outside and got to take a cab back after having our dinner and night stroll. We love the 24hr pool and breakfast buffet spread. The reception staff is kind enough to give us a complimentary room upgrade facing the quay side to celebrate our wedding anniversary. Have an enjoyable stay!

    Reviewed March 22, 2019
    7.6
    Very good
    Phuc from Vietnam
    Couple
    Stayed 2 nights in November 2018

    Best pool we had ever been to”

    Location is far from centre which is not convinience for traveller. However, perfect getaway from the city. Should have more restaurants to choose because nothing to eat around the hotel. Spectacular room but the service could be better especially for special occasion such as birthday.

    Reviewed March 20, 2019
    10.0
    Exceptional
    Mary from Philippines
    Group
    Stayed 1 night in November 2018

    Elegant hotel”

    Pool is superb Buffet food is good Room is very nice

    Reviewed May 06, 2019
    9.2
    Exceptional
    See from Malaysia
    Couple
    Stayed 1 night in June 2018

    W is always the best!”

    Many restaurants and bars nearby, perfect view! We got upgraded to Fabulous room with a bay view, it was magnificent! Room was modern nice, u can change room lighting theme which not all W have this features. The pool was very huge and it's 24/7! Perfect W

    Reviewed June 30, 2018
    10.0
    Exceptional
    Weilong from Singapore
    Family with young children
    Stayed 1 night in May 2018

    BEST HOTEL EVER ”

    had a fabulous weekend stay at W! special thanks to Serena, the welcome manager who checked us in, for her thoughtfulness to arrange the extra bed for our 9years old, and explained patiently and in detailed of the facilities available. W has a super huge pool and a gym that opens 24hrs! loves the simplicity of the layout of the room, with a touch of modern design using lightings and the little deco items. also the TV cabinet that hides the TV during sleep time, and the sliding glass at the bathtub area that allows us to rest on the bed and supervise the kid's bathtime, for once we don't have to sit and wait in the toilet. some interesting concepts of the amenities worth mentioning are: - a mixer available in the room for you to mix your own cocktail - a charging port with a whole range of different types of charging cables in the room - a list of different types of pillows available to ensure you're gonna have a good night sleep! - complementary rental of game devices!

    Reviewed May 30, 2018
    12345
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