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Very good
From 2384 reviewsSee what guests said
7.0
/
10

Reviews of Walden Hotel Reviews from real guests

Overall rating
7.0
Very good
From 2825 reviews
Provided by verified guests of
Agoda Reviews (2384)Booking.com Reviews (441)
Rating via Agoda7.0
/
10
Very good
Cleanliness6.9
Facilities6.2
Location8.0
Room comfort and quality7.3
Service7.0
Value for money7.2
Rating
9+ Exceptional (164)
8-9 Excellent (228)
7-8 Very Good (486)
6-7 Good (453)
<6 Below Expectation (474)
Time of the year
Mar - May (527)
Jun - Aug (418)
Sep - Nov (432)
Dec - Feb (428)
All guests (2384)
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Showing 1805 verified guest comments
10.0
Exceptional
nurul from Malaysia
Family with teens
Standard Room
Stayed 3 nights in June 2019

good”

good

Reviewed December 02, 2019
9.6
Exceptional
Chan from Hong Kong
Couple
Standard Room
Stayed 4 nights in October 2019

Great location with a good price”

The hotel is close to Causeway bay and the horse racing racecourse. Tourists are recommended to stay at this hotel. You can find anything you would like nearby, even nightlife activities!!

Reviewed December 01, 2019
6.8
Good
John from Canada
Solo traveler
Standard Room
Stayed 1 night in November 2019

Excellent location”

Very good

Reviewed November 30, 2019
8.8
Excellent
Lorenzo from Hong Kong
Couple
Standard Room
Stayed 1 night in November 2019

Excellent”

Nice room and facilities but be carefull not to get caught in a trap for any food/snacks and water inside the room because when you check out they will charge you for a tripple price. staff never inform that there is a charge..and one thing i notice with the staff at the counter is they're not friendly, unlike other hotel staff that they're happy to entertain guests...

Reviewed November 25, 2019
8.0
Excellent
Eric from Philippines
Business traveler
Standard Room
Stayed 4 nights in November 2019

Very good”

Perfect location for the HK Convention Center. Near restaurants and shopping places. Quiet and able to sleep well.

Reviewed November 24, 2019
6.0
KaLunSimon from Hong Kong
Business traveler
Standard Room
Stayed 1 night in November 2019

bad service front desk”

front desk service very bad

Reviewed November 21, 2019
8.0
Excellent
Shuk from Hong Kong
Solo traveler
Standard Room
Stayed 1 night in October 2019

Very good”

Nice hotel!

Reviewed November 13, 2019
6.0
Tang from Macau
Solo traveler
Standard Room
Stayed 1 night in November 2019

Old hotel with mini washroom”

I reserved a standard room but was assigned with an economy single room with super mini washroom! The water basin in the washroom was like a bowl size! I can’t even wash my hands without water falling out onto the floor! The bath area was super mini too! Can’t stand a man there!

Reviewed November 08, 2019
6.8
Good
Dieter from Israel
Solo traveler
Standard Room
Stayed 1 night in November 2019

Good”

Very basic, but good value for money

Reviewed November 07, 2019
4.4
Lydia from Australia
Solo traveler
Standard Room
Stayed 11 nights in October 2019

Acceptable”

This hotel not providing correct information on room facilities. Some hotel rooms don't have fridge and guest wasn't notified at time of check-in. When making enquiry with reception, a night shift staff was very rude. Frame the guest that he should know no fridge in room when booking online. Ridiculous during Hong Kong's summer season (towards the end) a hotel room has no facilities allowing guest to enjoy a cold drink. I strongly warning travellers avoid booking this hotel. in same area, similar prices, similar room size, there is a genuine hotel The Charterhouse hotel, which provides proper hotel facilities and services plus in-house restaurants.

Reviewed October 29, 2019
9.6
Exceptional
Hung from Vietnam
Business traveler
Standard Room
Stayed 1 night in October 2019

Good value hotel in remote location”

Walden Hotel is in a remote location which is surrounded by lot of restaurants, cafes, and convenience stores.: 7 minutes walk to HKTDC & Wanchai ferry port, A11 bus to the airport is just 3 minutes away by walk. The staff (a gentleman) is very polite and professional. Room is big comparing to other 3 stars hotel’s rooms in Hong Kong and clean despite the fact that furnitures look a bit old. They don’t provide welcome bottles of water but it shouldn’t be a big problem since you can easily get it via a convenience store close by. Nice experience staying in the hotel. Highly recommended! Will definitely come back!

Reviewed October 18, 2019
7.2
Very good
yanli from China
Business traveler
Standard Room
Stayed 4 nights in October 2019

Very good”

no free bottled water the vents are too noisy the bed is good

Reviewed October 17, 2019
8.8
Excellent
Khor from Australia
Solo traveler
Standard Room
Stayed 9 nights in September 2019

Good value for good location”

Wouldn't recommend visiting Hong Kong at this particular time in general but the hotel itself has very clean room and bathroom. No room fridge is an inconvenience as I like i stock various drinks for myself but location is central enough and convenient

Reviewed October 02, 2019
8.4
Excellent
Melanie from Germany
Group
Standard Room
Stayed 1 night in August 2019

central location, good value for money”

conveniently located between causeway bay and wanchai MTR stations, clear rooms, friendly & helpful staff This isn't the newest hotel in the area but you get good value for money and the rooms are more spacious than in some other nearby hotels.

Reviewed September 12, 2019
2.0
Divya from India
Business traveler
Standard Room
Stayed 2 nights in September 2019

Pathetic experience ”

Very unhelpful staff. When we told them we need to cancel our further booking in lieu of unrest in Hong Kong, there was absolutely no response from them. Forget about showing concern... they just didn’t want to refund and have let our money go down the drains. Very bad on their part not to even revert back... do not recommend this hotel to anyone

Reviewed September 09, 2019
5.6
Fred from Philippines
Family with teens
Standard Room
Stayed 3 nights in March 2019

67 uSd not bad but no free water & older rooms”

Rooms and toilet are in need of refresh, scratches and streaks on walls/doors; floors a bit dusty in harder to reach places. Towels got worse each day of stay when replaced, started nice and fluffy ended up thin and with a hole but at least replaced daily. Basic soap, shampoo, toilet paper, toothbrush. No bidet vs other hotels in area. No free local calls in room where other hotels in the area lend you a handy cellphone with free mobile data and free local calls at similar rates. Previously they supplied bottled water every day, no longer. Smokers tend to hang around the outside of entrance waiting for massage on lower floor. Hotel is along main road near buses or tram but far from subway. Plenty of small eateries nearby within a block or 3. Fire station, bakeries, wet market (fresh fruits, veg, meats, fish, and takeaway roasted meats) and Times Square mall at walkable distance. They have a baggage holding area useful when they won't give late check out, sometimes can give 30 minutes

Reviewed July 18, 2019
2.8
Nicanor from Philippines
Family with young children
Standard Room
Stayed 2 nights in July 2019

Acceptable”

Very poor, reception dont even bother to assist the guests in booking a taxi and help with luggages, no complimentary waterand coffee. WIFI very slow, carpets very old. Extra pillow smells bad and reception asked for deposit of $500 which it could have been used for other expenses

Reviewed July 10, 2019
10.0
Exceptional
lichao from China
Business traveler
Standard Room
Stayed 1 night in July 2019

comfortable”

This is an old hotel, the rooms are very well equipped.The only drawback is that the central air conditioner is noisy.

Reviewed July 09, 2019
4.8
Sut from Macau
Solo traveler
Standard Room
Stayed 1 night in June 2019

Room, furniture and carpet are bit old. Staff is not very friendly. Location is far from mtr station”

Air con in room is not cold enough. Lift is very hot n airless. But if you just need a bed and shower, it is okay.

Reviewed June 30, 2019
7.6
Very good
Nurulhasyikin from Malaysia
Couple
Standard Room
Stayed 3 nights in June 2019

Halal food, near to MTR , Tram and Airport Bus”

Nearer to all Halal food, Bubble tea, mall and public transport. Recommended for traveller with minimise budget.

Reviewed June 27, 2019
9.6
Exceptional
Kei
Family with young children
Standard Room
Stayed 3 nights in June 2019

Clean and quiet, spacious enough”

The room is cleanded everyday. Linens and towels are new and white, but the pillows are smelly. The comfort room is nice and spacious too, with bath tub, but there's no bidet. Almost complete facilities (hair dryer, cabinet, electric kettle, tv), but no refigerator. Location is good, 5 min walk from causeway bay mtr station, and to bus stops. It is located along the highway where you could find almost a lot of independent stores (watsons, miniso, park n shop, bestmart, 711) and restaurants nearby. (Kfc, mcdo and jollibee). Ten minutes away from the wanchai market). Staffs are nice but you cannot rely on directions, maybe because they speak very little english.

Reviewed June 27, 2019
7.2
Very good
Dale from United States
Solo traveler
Standard Room
Stayed 3 nights in June 2019

not bad”

this s a basic hotel for just staying a few nights, no expectations beyond a bed, clean, and wifi that works. Staff is quite nice and helpful, very efficient. between Causway Ba and WanChai, can walk to most entertainment.

Reviewed June 18, 2019
10.0
Exceptional
WAYNE from Australia
Solo traveler
Standard Room
Stayed 7 nights in June 2019

Great Value for the money”

Not close to the MTR but also not to far. Staff are friendly and helpful bed little hard. Good restaurants in the area close to shops bus and ding ding stop very near.

Reviewed June 13, 2019
8.0
Excellent
Yiwei from Singapore
Solo traveler
Standard Room
Stayed 2 nights in June 2019

Very good”

room size is big, considering its hongkong. Sound insulation is good, barely can hear any noise from other rooms.

Reviewed June 08, 2019
6.4
Good
Ei
Family with young children
Standard Room
Stayed 4 nights in November 2018

4D 3N stay ”

Room is a bit small for the family with young children. Pay in HKD is cheaper than using credit card. Overall rating is satisfactory.

Reviewed June 05, 2019
5.6
Cheong from Singapore
Couple
Standard Room
Stayed 2 nights in June 2019

Above average”

Old and I felt it was dirty

Reviewed June 04, 2019
9.6
Exceptional
James from United States
Business traveler
Standard Room
Stayed 1 night in May 2019

Nice hotel in WanChai”

Good room, and nice location. It is a few blocks from the Wanchai night scene, but very easy by the doubledecker tram right out the front door.

Reviewed May 19, 2019
6.8
Good
Dale from United States
Solo traveler
Standard Room
Stayed 3 nights in May 2019

Ok”

Too small and beat-up for the price. HK is generally way too expensive for what you get.

Reviewed May 13, 2019
6.4
Good
TAUFIK from Indonesia
Business traveler
Standard Room
Stayed 2 nights in May 2019

Great location in the heart of the town. Easy to get arround. Good room with amenities. ”

Rather old new. Needs some improvement. Carpet needs to be renewed. Table chair surely needed the one with the back support behind. Staff at the receptions prefferably needed to be more friendly.

Reviewed May 10, 2019
6.8
Good
TAN from Malaysia
Business traveler
Standard Room
Stayed 1 night in April 2019

Good”

very good location for business , airport bus pick up/drop off point just in 50m , the room is clean, and toiler size is good enough .

Reviewed May 02, 2019
6.4
Good
Frank from China
Business traveler
Standard Room
Stayed 3 nights in April 2019

Good”

Hotel has stopped many complementary items, like bottles of water in the room, removed refrigerator from room, no instant coffee or tea is provided either. Very uncomfortable steel stool instead of a chair for the desk in the room.

Reviewed April 27, 2019
9.2
Exceptional
Denis from Russia
Family with young children
Standard Room
Stayed 1 night in April 2019

Price is equal quality! Its just an optimal place to stay if you are going to save some money!”

Price is covering all cons if say shortly..

Reviewed April 24, 2019
5.6
Margaret from China
Solo traveler
Standard Room
Stayed 1 night in February 2019

Above average”

This was my first stay but I would not recommend it to anyone. The room really needs a face lift. The actual room is very warn out and no where near the photo featured.

Reviewed April 23, 2019
6.8
Good
Hang from Vietnam
Business traveler
Standard Room
Stayed 5 nights in March 2019

Decent.”

Good location. Spacious compared with other hotels in Hongkong that i know.

Reviewed April 23, 2019
7.2
Very good
Metin from Australia
Business traveler
Standard Room
Stayed 1 night in April 2019

One night Stay”

Just used this hotel for one night stay at end of long stay in HK. Good location to Wan Chai nightlife but bit far from MTR. Rooms clean but slightly outdated and carpet means slight old smell but overall good value for money given location.

Reviewed April 22, 2019
4.8
THOMAS from Hong Kong
Business traveler
Standard Room
Stayed 1 night in April 2019

Rooms need upgrade”

Unbelievably, the refrigerators have been removed from all rooms. Rooms are not clean, carpets soiled. Towels are old and worn out rags....

Reviewed April 14, 2019
7.6
Very good
Daniel from Australia
Solo traveler
Standard Room
Stayed 4 nights in March 2019

In need of repairs or refurbishment ”

Booked this hotel because it was cheap but in a great location, first time I have stayed three stars in HK so didn’t know what to expect. The place was old, had marks on the walls and a hinge was broken on one of the cupboards, it was clean but some people would be put off by the marks on the walls etc. it wouldn’t take much to fix that place up (new carpets and curtains etc) all thought I wouldn’t stay there again, if you are looking to do HK on the cheap it’s an option. Staff were great always said good morning/afternoon when you walked in or out

Reviewed April 05, 2019
2.4
SYLVAIN from Canada
Solo traveler
Standard Room
Stayed 3 nights in December 2018

poor”

very not good...personnal are not great and this hotel very to much expensive for everything at anytime

Reviewed April 05, 2019
6.8
Good
Arlene from Philippines
Solo traveler
Standard Room
Stayed 7 nights in March 2019

Good”

The location is very good. Walking distance from Wan Chai Station and lot of restaurants nearby. The room is not too big and not too small, it is clean but they need to re-paint the wall. The staff can speak English.

Reviewed April 04, 2019
4.8
Tan from Malaysia
Business traveler
Standard Room
Stayed 7 nights in March 2019

Bed not comfortable”

Bed too hard and uncomfortable

Reviewed April 01, 2019
5.6
Josephine from Singapore
Family with young children
Standard Room
Stayed 2 nights in March 2019

Family traveler”

Location wise, we’re ok. Sad to say this hotel is too old. To ask $500 deposit upon check-in is rediculous. I don’t understand with this kind of hotel. We didn’t enjoy staying here🙁. I believe this hotel need to do renovation by now.

Reviewed March 27, 2019
5.2
Maryelle from Singapore
Business traveler
Standard Room
Stayed 2 nights in March 2019

Above average”

This was my second stay at the Walden hotel, my previous stay having been in March 2017. I found that the hotel standard had deteriorated over these past two years: there was no mini-bar in my room, only an empty cupboard, no coffee/tea the room was quite smelly, and the walls quite dirty. some of the staff at the reception was quite unpleasant, too.

Reviewed March 26, 2019
6.0
Evelyn from Malaysia
Family with young children
Standard Room
Stayed 2 nights in March 2019

Location was good”

Indeed was a good location but hotel seems old and cleanliness can be improved

Reviewed March 26, 2019
4.4
yee from Macau
Couple
Standard Room
Stayed 1 night in August 2018

in the heart of the town”

pick this hotel for shopping and business for day is good. size is acceptable in hong kong but bit old in deco and funiture.

Reviewed March 22, 2019
7.2
Very good
JINHEE from United States
Solo traveler
Standard Room
Stayed 4 nights in December 2018

location is very good ”

Hotel location is very good. However facilities is not that good .

Reviewed March 13, 2019
6.0
Emily from Hong Kong
Solo traveler
Standard Room
Stayed 1 night in February 2019

Great location”

Good bargain consider the excellent location. Facility is a bit old but with all basic accessories (shampoo / toothbrush etc). Cleanliness has lots of room to improve (bath towel are quite dirty). "ok" for a short stay

Reviewed March 01, 2019
7.2
Very good
Jaikant
Business traveler
Standard Room
Stayed 3 nights in February 2019

Very good”

You will not get the special feel like a customer, but its ok to stay as locality is in center of the town, close to one of the best scenic view (Golden behunia square)

Reviewed February 25, 2019
4.4
Fred from Philippines
Family with teens
Standard Room
Stayed 2 nights in October 2018

Picked wrong date to visit got stuck with high rates.”

I understand that at certain seasons you're not getting the best cheap rate but to hit you with expensive rate and not get at least early check in and late check out or extra amenities... An upgrade would have been nice but nope not this time. Not even to lend umbrella? Portable wifi? Fruit basket? Nope. Safe was not working as batteries were swollen and dead. Real cheap stool (only 1 in room) was not comfortable to use, down right flimsy. Walls are dirty (not filthy, needs a fresh coat of paint or a good scrub) and scratched perhaps from previous guest use without proper clean up. There's a 'welcome basket' of snacks but the contents are not complimentary, should have been for peak season prices. To be fair if the room were around US$50-70 then that would be fine but over a US$120? Nope. Not sure if just bad luck but entry way to hotel was full of smokers or stale smoke also at the time of our stay. Perhaps due to massage parlor on another floor had long waiting time so smoked ther

Reviewed February 21, 2019
6.8
Good
Ankit
Solo traveler
Standard Room
Stayed 1 night in February 2019

Good”

Staff was very rude to Talk and not helpful at all

Reviewed February 18, 2019
2.8
Moreno from Macau
Couple
Standard Room
Stayed 2 nights in February 2019

Never Again”

Moldy stink, dirtiness feeling, walls stained. Not even 1 proper chair or luggage rack. I made the mistake to go there for the second time. There will be not a third one.

Reviewed February 07, 2019