Hygiene Plus
720 meters to Ayala Center
Check-in [24-hour]
Airport transfer
Great Breakfast
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurant
Bar
70 travelers have booked today.
Based on 16,115 verified reviews
8.6
8.4
8.3
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8.1
8.0
Location rating score
| Value for money | 8.1 |
| Distance to city center | 1 km |
| Location rating | 8.6 |
| Nearest airport | Mactan-Cebu International Airport (CEB) |
| Distance to airport | 8.4 km |
For your convenience when traveling around the city, Waterfront Cebu City Hotel and Casino provides shuttle service right at your doorstep making it simple for you to get to places conveniently.
Yes! Waterfront Cebu City Hotel and Casino provides dry cleaning service that is available all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.
At Waterfront Cebu City Hotel and Casino, guests can take part in contactless check-in and check-out option offered by this property for your comfort and safety.
While staying at Waterfront Cebu City Hotel and Casino, jump start your getaway by discovering the closest attractions that are within close proximity to the property which include Casino Filipino, Grand Convention Centre of Cebu, and The walk mini park.
Waterfront Cebu City Hotel and Casino has a total of 561 rooms.
Verified past guests that have stayed at Waterfront Cebu City Hotel and Casino had an average nightly stay of 2 nights at this property.
Verified guests that stayed at Waterfront Cebu City Hotel and Casino have given this property a rating of 8.597 for its exceptional location as the primary highlight for their stay.
Verified couple travelers that have stayed at this property have given Waterfront Cebu City Hotel and Casino an average rating of 8.3. You can look up on more in depth customer ratings, and feedback by filtering for a specific type of verified guest travelers down in the review section.
Past families with young children that have stayed at this property have given Waterfront Cebu City Hotel and Casino an average rating of 8.2. You can look up more complete customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.
Waterfront Cebu City Hotel and Casino’s local neighborhood is Cebu City which includes popular restaurants such as Golden Cowrie, Chowabungga, and Phat Pho Ayala Terraces.
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated periods may be charged an additional fee.
Experience Luxury and Excitement at Waterfront Cebu City Hotel and Casino
Welcome to Waterfront Cebu City Hotel and Casino, a 4-star oasis nestled in the vibrant city of Cebu, Philippines. With its prime location just 1 kilometer from the city center and a mere 30-minute drive from the airport, this hotel offers convenience and accessibility for both leisure and business travelers.
Featuring a total of 561 well-appointed rooms, Waterfront Cebu City Hotel and Casino provides a luxurious and comfortable stay for every guest. Each room is thoughtfully designed with modern amenities and stylish decor, ensuring a relaxing retreat after a long day of exploring the city or attending meetings. Whether you choose a standard room or opt for a suite, you can expect a restful night's sleep and a rejuvenating experience.
At Waterfront Cebu City Hotel and Casino, families are warmly welcomed. The hotel's child policy allows children between the ages of 0 to 11 to stay free of charge, making it an ideal choice for families looking to create lasting memories together. With spacious rooms and a range of family-friendly facilities, including a swimming pool and play area, parents can relax knowing their little ones are well taken care of.
With its last renovation in 2012, Waterfront Cebu City Hotel and Casino offers a modern and contemporary ambiance. The hotel was built in 1997, showcasing its rich history and years of providing exceptional service to its guests. From the moment you step into the elegant lobby, you'll be greeted by friendly staff who are dedicated to ensuring your stay is nothing short of extraordinary.
Check-in begins at 3:00 PM, allowing you ample time to settle in and start exploring the hotel's world-class amenities. Whether you're in the mood for a relaxing swim, a workout session at the fitness center, or a thrilling night at the casino, Waterfront Cebu City Hotel and Casino has something for everyone. And when it's time to bid farewell, check-out is until 12:00 PM, giving you a leisurely morning before your departure.
Experience the perfect blend of luxury, excitement, and warm Filipino hospitality at Waterfront Cebu City Hotel and Casino. Book your stay today and embark on a memorable journey in the heart of Cebu.
Unforgettable Entertainment at Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino offers a wide range of entertainment facilities that will make your stay truly unforgettable. Step into the vibrant world of excitement and try your luck at the casino, where you can indulge in thrilling games and experience the adrenaline rush of winning. If you prefer a more laid-back atmosphere, head to the bar and enjoy a refreshing drink while socializing with fellow guests.
For those seeking relaxation, the hotel's spa is the perfect retreat. Pamper yourself with a rejuvenating massage or unwind in the sauna and steam room, leaving you feeling refreshed and revitalized. Take a leisurely stroll through the hotel's beautiful garden, where you can escape the hustle and bustle of the city and immerse yourself in tranquility. Don't forget to visit the gift/souvenir shop to find unique mementos to remember your stay at Waterfront Cebu City Hotel and Casino. With its array of entertainment facilities, this hotel is sure to provide an unforgettable experience for all guests.
Stay Active and Energized at Waterfront Cebu City Hotel and Casino's Sports Facilities
Waterfront Cebu City Hotel and Casino offers an array of top-notch sports facilities to ensure that guests can stay active and energized during their stay. With a free 24-hour fitness center, fitness enthusiasts can maintain their workout routine at any time that suits them best. The fitness center is equipped with state-of-the-art equipment, allowing guests to engage in a variety of exercises and strength training.
For those who prefer a refreshing swim, the hotel boasts a stunning outdoor pool where guests can take a dip and soak up the tropical ambiance. The poolside bar offers a range of refreshing beverages and light snacks, making it the perfect spot to relax and unwind after a workout or a busy day of exploring the city. Whether you're looking to stay in shape or simply enjoy a leisurely swim, Waterfront Cebu City Hotel and Casino's sports facilities have you covered.
Convenience Facilities at Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino offers a range of convenient facilities to ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, guests can indulge in delicious meals or snacks at any time of the day, right in the comfort of their own room. The hotel also provides a laundry service, allowing guests to have their clothes cleaned and pressed without having to leave the premises. Additionally, a dry cleaning service is available for those in need of more specialized garment care.
For added convenience, Waterfront Cebu City Hotel and Casino offers safety deposit boxes, providing a secure place for guests to store their valuable belongings. The hotel's concierge is always ready to assist guests with any inquiries or requests, ensuring a smooth and enjoyable stay. Wi-Fi is available in public areas, allowing guests to stay connected and browse the internet effortlessly.
The hotel also features a designated smoking area for guests who smoke, while those looking for a smoke-free environment can enjoy the comfort of their rooms with the complimentary Free Wi-Fi provided. Express check-in/check-out services are available, allowing guests to save time and start their stay or departure process quickly. Luggage storage is provided for guests who need a place to keep their belongings before check-in or after check-out. Lastly, daily housekeeping ensures that the rooms are kept clean and tidy throughout the stay, providing guests with a comfortable and refreshing environment.
Convenient Transport Facilities at Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino offers a range of transport facilities to ensure a seamless and hassle-free stay for its guests. The hotel provides airport transfer services, making it convenient for travelers to reach their destination upon arrival. Whether you're arriving or departing, the hotel's reliable and efficient airport transfer service takes the stress out of navigating unfamiliar roads and traffic.
For those looking to explore the vibrant city of Cebu, the hotel offers tours that allow guests to discover the rich culture and heritage of the area. With knowledgeable guides and comfortable transportation, these tours provide an immersive experience for visitors.
Waterfront Cebu City Hotel and Casino also offers valet parking and a car park, ensuring that guests have a secure and convenient place to park their vehicles. Additionally, the hotel provides a shuttle service, making it easy for guests to explore nearby attractions or travel to and from the airport.
For those who prefer to drive themselves, the hotel offers car hire services, allowing guests to explore the city at their own pace. Alternatively, guests can also make use of the taxi service, which provides a convenient and reliable mode of transportation.
One of the standout features of Waterfront Cebu City Hotel and Casino is its complimentary car park. This added perk allows guests to park their vehicles free of charge, providing peace of mind and saving on parking expenses.
With its comprehensive range of transport facilities, Waterfront Cebu City Hotel and Casino ensures that guests can easily navigate the city and make the most of their stay.
Luxurious Comfort Awaits at Waterfront Cebu City Hotel and Casino
At the Waterfront Cebu City Hotel and Casino, guests are welcomed into a haven of comfort and convenience with a range of thoughtfully designed room facilities. Each room is equipped with modern air conditioning, ensuring a cool and refreshing atmosphere throughout your stay. Enjoy the luxury of plush linens and blackout curtains that promise restful nights, while a separate living room area provides an inviting space to unwind after a day of exploration. For entertainment, indulge in a selection of in-house movies or catch up on your favorite shows on the satellite/cable TV.
The hotel’s commitment to guest satisfaction is evident in the additional amenities provided, such as complimentary bottled water, instant coffee, and tea, allowing you to enjoy refreshments at your leisure. Each room also features a mini bar and refrigerator, perfect for storing snacks and drinks. Pamper yourself with the plush bathrobes and toiletries provided, and for those who need to stay connected, daily newspapers are delivered to keep you informed. Whether you’re here for business or leisure, the Waterfront Cebu City Hotel and Casino promises a comfortable and luxurious stay, tailored to meet your every need.
Indulge in a Culinary Journey at Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino offers an array of dining options that will delight even the most discerning palates. Start your day with a sumptuous breakfast buffet at the hotel's restaurant, where you can feast on a wide selection of local and international dishes. From freshly baked pastries to made-to-order omelettes, there's something to satisfy every craving.
For a quick pick-me-up or a casual meet-up, head to the hotel's coffee shop. Here, you can enjoy a cup of aromatic coffee or indulge in a selection of teas, accompanied by delectable pastries and light bites. The coffee shop provides a cozy ambiance, perfect for relaxing and unwinding after a day of exploring the city.
If you prefer to dine in the comfort of your own room, Waterfront Cebu City Hotel and Casino also offers 24-hour room service. Choose from a wide range of dishes, from local specialties to international favorites, and have them delivered right to your doorstep. With this convenient option, you can enjoy a delicious meal without leaving the comfort of your room.
Experience Comfort and Elegance at Waterfront Cebu City Hotel and Casino
At the Waterfront Cebu City Hotel and Casino, guests are invited to indulge in a variety of thoughtfully designed room offerings that cater to every traveler’s needs. The Superior Room and Deluxe Room, both measuring 30 square meters, provide a cozy retreat with the option of two single beds or a double bed, ensuring a restful night's sleep. For those seeking a touch of luxury, the Ambassador Room welcomes you into a spacious 30 square meters of comfort featuring a king bed, perfect for couples or solo travelers wanting a bit more space. The hotel also boasts the Ambassador Suite and Executive Suite, each offering an expansive 55 to 57 square meters of sophistication, ideal for guests who appreciate a lavish setting. Meanwhile, the Junior Suite and Premier Room present a delightful blend of elegance and comfort, making your stay truly unforgettable.
Booking a room at the Waterfront Cebu City Hotel and Casino through Agoda not only guarantees you access to these exquisite accommodations but also ensures that you receive the best prices available. With a seamless booking process, Agoda provides a hassle-free experience, allowing you to focus on what truly matters—enjoying your stay in the vibrant city of Cebu. Whether you're traveling for business or leisure, Agoda's user-friendly platform will help you secure the perfect room that aligns with your preferences and budget.
Discover the Vibrant Charm of Cebu City
Nestled in the heart of the Philippines, Cebu City is a vibrant and bustling metropolis that offers a unique blend of rich history, stunning natural beauty, and modern urban attractions. As the capital city of the province of Cebu, it serves as a gateway to the rest of the province and is a popular destination for both leisure and business travelers.
One of the highlights of Cebu City is its rich cultural heritage. Visitors can explore the historic sites and landmarks that date back to the Spanish colonial era, such as the iconic Magellan's Cross and the Basilica Minore del Santo Niño. The city is also home to several museums and art galleries, showcasing the local art and culture.
Beyond its historical charm, Cebu City is also known for its breathtaking natural wonders. From the stunning beaches of Mactan Island to the lush mountains and waterfalls of the countryside, outdoor enthusiasts will find plenty of opportunities for adventure and relaxation. The city is also a popular diving destination, with world-class dive sites just a short boat ride away.
In addition to its cultural and natural attractions, Cebu City offers a vibrant nightlife and a thriving food scene. From bustling night markets to trendy bars and restaurants, visitors can indulge in a wide array of local and international cuisines while enjoying the lively atmosphere.
With its captivating blend of history, natural beauty, and modern amenities, Cebu City is a must-visit destination for travelers seeking a truly unforgettable experience.
Convenient Transportation from Cebu Airports to Waterfront Cebu City Hotel and Casino
Located in the bustling city of Cebu, Philippines, Waterfront Cebu City Hotel and Casino offers luxurious accommodations and exciting entertainment options. Getting to this vibrant destination is a breeze, thanks to its convenient proximity to the city's airports.
If you're flying into Mactan-Cebu International Airport, the most common entry point for travelers, you have several transportation options to reach Waterfront Cebu City Hotel and Casino. One of the easiest ways is to take a taxi from the airport's designated taxi stand. The journey takes approximately 30 minutes, depending on traffic conditions, and offers scenic views of the city as you make your way to the hotel.
Alternatively, you can also arrange for a private airport transfer through the hotel. This option provides a hassle-free experience, as a professional driver will be waiting for you at the airport to whisk you away to Waterfront Cebu City Hotel and Casino in comfort and style. This is particularly convenient if you have a lot of luggage or prefer the convenience of having transportation arranged in advance.
No matter which option you choose, once you arrive at Waterfront Cebu City Hotel and Casino, you'll be greeted by the hotel's warm hospitality and stunning surroundings. From its elegant rooms and suites to its world-class dining options and exciting casino, this hotel offers everything you need for a memorable stay in Cebu City.
Discover the Rich History and Vibrant Culture near Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino is perfectly situated amidst a treasure trove of historical landmarks and cultural attractions in Cebu, Philippines. Immerse yourself in the rich history of the city by visiting the nearby Basilica De Sto. Nino, a stunning church that houses the oldest religious relic in the country. Just a stone's throw away, you'll also find Magellan's Cross, a significant symbol of the Philippines' colonial past.
For those seeking a shopping and entertainment experience, Ayala Center is just a short distance from the hotel. This premier shopping destination offers a wide range of international and local brands, as well as a variety of dining options and entertainment facilities.
Nature enthusiasts will be captivated by the breathtaking views at Tops Lookout, where you can admire panoramic vistas of the city and surrounding islands. For a spiritual journey, make your way to the Taoist Temple, a serene sanctuary that showcases the vibrant Taoist culture and offers a peaceful escape from the bustling city.
History buffs will appreciate a visit to Fort San Pedro, a Spanish colonial-era fortress that dates back to the 17th century. Explore the well-preserved structures and learn about the city's military past.
Colon Street, known as the oldest street in the Philippines, is also nearby. Take a leisurely stroll along this bustling thoroughfare and soak in the vibrant atmosphere, with its mix of shops, restaurants, and historical buildings.
Other notable attractions near Waterfront Cebu City Hotel and Casino include the Temple of Leah, a grand tribute to undying love, and the Yap Sandiego Ancestral House and Casa Gorordo Museum, which offer insights into the city's rich cultural heritage. With its prime location, Waterfront Cebu City Hotel and Casino provides the perfect base for exploring the captivating landmarks and attractions that Cebu has to offer.
Convenient Public Transport Stations near Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino is strategically located near two major public transport stations in Cebu, making it a convenient choice for travelers looking to explore the city and its surrounding areas. The hotel is just a short distance away from the Cebu North Bus Terminal, where guests can easily catch buses to various destinations in the northern part of Cebu. Whether you're planning to visit the stunning beaches of Bantayan Island or explore the historical sites in the town of Bogo, the Cebu North Bus Terminal provides easy access to these attractions.
For those looking to travel to the southern part of Cebu, the Cebu South Bus Terminal is also conveniently located near Waterfront Cebu City Hotel and Casino. From here, guests can hop on buses that will take them to popular destinations such as Oslob, known for its whale shark watching, and Moalboal, famous for its pristine beaches and vibrant marine life. Whether you're an adventure seeker or a nature lover, the Cebu South Bus Terminal offers a wide range of options for you to explore the beauty of southern Cebu.
With its proximity to both the Cebu North Bus Terminal and Cebu South Bus Terminal, Waterfront Cebu City Hotel and Casino provides easy access to public transportation options, allowing guests to conveniently explore the diverse attractions and destinations that Cebu has to offer.
Diverse Culinary Delights Just Steps Away
Waterfront Cebu City Hotel and Casino is surrounded by a plethora of dining options that cater to every palate. Just a short stroll away, you'll find La Vie Parisienne, a charming French bakery and cafe where you can indulge in freshly baked pastries and aromatic coffee. For those craving traditional Filipino flavors, House of Lechon offers mouthwatering roasted pig and other local specialties. If you're in the mood for a feast, Tong Yang - SM Seaside City Cebu is a popular hotpot and grill restaurant that offers a wide array of fresh ingredients and delicious dipping sauces. Experience the unique street food culture of Cebu at Pungko-pungko sa Fuente, where you can savor deep-fried delights served on banana leaves. For a breathtaking dining experience with panoramic views of the city, head to Top of Cebu, a rooftop restaurant that serves delectable international cuisine. Indulge in authentic French dishes at La Parisienne Sky, located on the rooftop of a nearby building, and enjoy stunning views of Cebu's skyline. Seafood lovers will delight in the offerings at Parrt Ebelle Seafood Restaurant, known for its fresh and flavorful seafood dishes. Craving steak? STK ta Bay! is a must-visit restaurant that serves succulent grilled meats and other Filipino favorites. For a unique dining experience by the sea, Antipritz Albeos@Lantaw Il Corso offers a fusion of Filipino and Italian cuisine in a picturesque waterfront setting. Lastly, if you're looking for a sophisticated dining experience, Mr. A Bar and Restaurant is the perfect choice, with its elegant ambiance and delectable menu options. With such a diverse range of culinary delights just steps away from Waterfront Cebu City Hotel and Casino, you'll never run out of dining options to satisfy your cravings.
Shop 'til You Drop at Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino is surrounded by a plethora of shopping landmarks that will satisfy any shopaholic's cravings. Just a short distance away, you'll find Anthill Fabric Gallery, a haven for those seeking unique and locally-made textiles. If you're in the mood for some retail therapy, head over to Robinson's Plaza, a bustling shopping mall offering a wide range of international and local brands. For wine enthusiasts, Wineshop is the perfect destination to indulge in a selection of exquisite wines from around the world. Crossroads Cebu is another nearby shopping complex that boasts a mix of high-end boutiques, trendy stores, and delicious dining options. If you're looking for a more modern shopping experience, Cebu IT Park is a bustling hub of technology companies, retail shops, and trendy cafes. Don't miss the chance to explore Bubbles On Line, a charming boutique that offers a variety of unique and stylish clothing. For your banking needs, Equitable PCI Bank is conveniently located nearby. St Patrick's Square is a vibrant shopping destination that offers a mix of boutiques, restaurants, and entertainment options. And if you're planning to explore the nearby islands, OceanJet is just a stone's throw away, offering convenient ferry services. With such a diverse range of shopping landmarks surrounding Waterfront Cebu City Hotel and Casino, you'll never run out of options to satisfy your shopping desires.
Affordable Luxury: Waterfront Cebu City Hotel and Casino
Indulge in the opulence of Waterfront Cebu City Hotel and Casino without breaking the bank. With an average price of $113 per room, this luxurious hotel offers a remarkable value for its world-class amenities and impeccable service.
Compared to the average price of a hotel room in Cebu, which stands at $60, Waterfront Cebu City Hotel and Casino provides an unparalleled experience at an incredibly competitive rate. Whether you are a business traveler seeking comfort and convenience or a leisure traveler looking for a lavish retreat, this hotel offers an exceptional blend of affordability and luxury.
From the moment you step into the grand lobby adorned with elegant chandeliers and exquisite artwork, you will be captivated by the hotel's timeless charm. The rooms at Waterfront Cebu City Hotel and Casino are tastefully decorated, featuring modern furnishings and plush bedding to ensure a restful night's sleep. Additionally, the hotel boasts a variety of dining options, including international cuisines and local delicacies, as well as a lively casino where you can try your luck.
With its unbeatable price and unparalleled offerings, Waterfront Cebu City Hotel and Casino is the perfect choice for travelers seeking a memorable stay in Cebu. Book your room today and experience the epitome of affordable luxury.
Excellent Location, Clean Rooms, and Friendly Staff
Waterfront Cebu City Hotel and Casino has received rave reviews from its satisfied guests. With an excellent location, clean and comfortable rooms, and friendly staff, this hotel is a top choice for travelers visiting Cebu, Philippines.
Guests have praised the hotel's prime location, which allows easy access to popular attractions and shopping centers in the city. The rooms have been described as clean and well-maintained, providing a comfortable and relaxing stay for guests. The hotel's facilities, including the swimming pool, have been highly appreciated by visitors.
The friendly and helpful staff at Waterfront Cebu City Hotel and Casino have left a lasting impression on guests. From check-in to check-out, the staff members have been commended for their warm hospitality and willingness to assist guests with any requests or inquiries.
Furthermore, the quality and variety of food at the hotel's restaurant have received positive feedback. Guests have enjoyed the delicious meals, particularly the breakfast, which has been described as superb.
Overall, Waterfront Cebu City Hotel and Casino offers an excellent experience for travelers, with its convenient location, clean rooms, friendly staff, and delicious food. Whether you are visiting for business or leisure, this hotel is sure to exceed your expectations.
Exceptional Customer Ratings at Waterfront Cebu City Hotel and Casino
Waterfront Cebu City Hotel and Casino in Cebu, Philippines, has consistently garnered exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an impressive overall rating of 8.3, this hotel has proven to provide an outstanding experience for its guests.
One of the standout aspects of Waterfront Cebu City Hotel and Casino is its exceptional staff performance, which has been rated at 8.3. The dedicated and friendly staff members go above and beyond to ensure that guests have a comfortable and enjoyable stay. From the moment you step into the hotel, you will be greeted with warm smiles and attentive service, creating a welcoming atmosphere that sets the tone for a memorable stay.
In addition to the exceptional staff, the hotel also excels in terms of cleanliness, with a rating of 8.2. The rooms and common areas are meticulously maintained, ensuring that guests can relax in a clean and hygienic environment. The attention to detail in maintaining cleanliness is evident throughout the hotel, giving guests peace of mind and a sense of comfort during their stay.
Waterfront Cebu City Hotel and Casino's prime location also contributes to its positive customer ratings, with a rating of 8.5. Situated in the heart of Cebu, guests have easy access to popular attractions, shopping centers, and entertainment venues. Whether you are exploring the vibrant city or looking to unwind by the pool, the hotel's convenient location allows you to make the most of your time in Cebu.
Overall, Waterfront Cebu City Hotel and Casino's exceptional customer ratings for staff performance, cleanliness, and location make it a top choice for travelers seeking a memorable and enjoyable stay in Cebu, Philippines. With its dedicated staff, impeccable cleanliness, and prime location, this hotel ensures that guests have a truly remarkable experience.
Excellent8.2
Facilities
Excellent8.6
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Review summary
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Guests receive exceptional and friendly service from the staff during their stay. The hotel's strategic location in the heart of the city provides easy access to top attractions. Facilities are clean and comfortable, enhancing the stay. Rooms are spacious with modern amenities. The breakfast buffet offers an extensive selection and receives many compliments from guests.
Positive reviews present, but cleanliness and guest complaints need improvement.
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I enjoyed my stay there and the room was comfy. Breakfast was very nice and I enjoyed it. A few minutes walk will take you to I.T. Park. Here are some of the but’s with my experience staying there: - The internet needs updating and upgrading. Everywhere I am in the hotel, the WiFi keeps cutting off. Something that’s needs looking into. - Staff members professionalism. Whilst I find the Receptionist who checked me in very friendly and helpful, I found the staff including the manager on duty somewhat unprofessional. When I was checking out, there was a guest who was charged for smoking in the room. This argument escalated whilst I was being dealt with for check out and this staff member was sounding very patronising to this guest and I actually felt very uncomfortable with the whole conversation considering I was being checked out and I am hearing all of this. I’m sorry, but the way the staff member spoke to the guest was so patronising. After this argument, I told the Duty manager who check me out that they need to ensure that when they have a dispute with another guest is to set them aside away from the other guest like me. I can tell the Duty manager didn’t have a care a world with what I said. He just said okay. Not even an apology was given to me and not acknowledging the fact that it was inappropriate for them to be arguing in front of guests. I was very put off with how they have been handling these situations. I come from a service background myself, and just found it an uncomfortable experience.
Hello Geoffrey, Thank you for bringing this to our attention. In our goal to continuously provide only good experiences to all our guests, we will do our best to address your concern. - Waterfront Cebu City Hotel and Casino
Had to book emergently, as my connecting international flight was cancelled to the next day. A few points on my stay: (1) Location is superb, 10/10. Everything you need is within a 5-10 minute walk. The hotel is serene, peaceful, but after a 5-20 minute walk, you will be engulfed in the hustle-and-bustle of the Cebu Business Park (2)Service: Exceptional. Best-in-the-world Filipino hospitality and service. (3) Rooms: Good, not Excellent. It has everything you need, but ir shows its age. (4) Facilities: Again, good not excellent. Has complete facilities, but they are a bit old and dilapidated. (5) Food is excellent. The choices abound. You can eat whatever you want, however you want it prepared. With the number of restaurants on locations and outside, the choices are endless. Over-all, enjoyed my stay. Would have stayed longer if not for a planned trip. Will definitely come back to explore more.
Hello Mr. James, Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon! - Waterfront Cebu City Hotel and Casino
I would highly recommend this hotel for its location. It is walkable to many restaurants, supermarkets and retail shops. Location= 5 stars Facility=3 stars Property is dated. Lobby looks great but the sleeping rooms are very dated. Aircon unit in our room does not work well. Need to change lighting. Room is dark with only two lamps on nightstands. They they to add more outlets. Had to unplug one to use to charge phone which made the room even darker. No hair dryer in the bathroom. Bathroom need to be remodeled since it’s too small. Shower head needs to be replaced. Water isn’t flowing well. Need to have a longer shower curtain to prevent water spilling over in front of the sink, making the floor wet and slippery. Overall, rooms could use a complete update. Registration staff: the lady who checked me in was friendly and efficient. She even offered to have our breakfast packed on the day we had an early excursion the next day and an early pick up for the airport. However, there two ladies during my checkout today were chatting in Filipino in front of foreign guests and took them over 30mins to process their checkout. I thought it was rude to not speak in English especially when helping foreigners. I can see the customers’ frustration and starting to become impatient on how slow it was. Any chance the check out process could be improved? It seemed liked there were too many manual steps taken. The staff looked liked they were doing a lot of handwritten receipts versus computer generated printouts? Otherwise, it was a pleasant stay.
Hello Malu, Thank you for bringing your recent experience at Waterfront Cebu City Hotel & Casino to our attention. We sincerely apologize for any shortcomings that may have detracted from your stay. We value your feedback and strive to continuously improve the guest experience here. We appreciate your understanding and look forward to seeing you again. -Waterfront Cebu City Hotel and Casino
Our stay at Waterfront Cebu City Hotel was nothing short of fantastic! The hotel is perfectly situated in a strategic location, making it incredibly convenient for both business and leisure travelers. It’s just a short drive from the airport and close to shopping malls, dining spots, and key attractions in Cebu. The hotel's iconic architecture adds to its charm, blending modern luxury with classic style. The rooms are spacious, clean, and comfortable, offering all the amenities you need for a relaxing stay. The service was exceptional, with attentive staff who made sure every need was met. One highlight was the variety of dining options, from local delicacies to international dishes. The hotel’s pool and fitness center also provided a great way to unwind after a busy day. Overall, Waterfront Cebu City Hotel lives up to its reputation, offering a great location, superb service, and a memorable stay. Whether you're here for business or leisure, this hotel is definitely a top choice!
Hello Ms. Novelyn, Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon! - Waterfront Cebu City Hotel and Casino
Airport transfer
Free Wi-Fi in all rooms!
Currency exchange
Sauna
“Pricey but okay”
The hotel is impeccably clean. Breakfast buffet was very good with many choices for each type of dish, would recommend. The bathroom in our room had a bathtub which was good but no bidet which was bad. The bathtub, however, was smaller than bathtubs in other hotels such as Montebello. The hotel did not immediately provide bathrobes and slippers except by request, and requesting was difficult because the phone lines were down for maintenance. Wifi was slow and full of restrictions; I was unable to use my Mi Box to watch my streaming services on the TV because of this. Staff are generally attentive to customer needs. However, I had one instance where the girl at the FO didn't understand my request for bathrobes and slippers even after I explained that the phone was down for maintenance. The 4ft-deep pool was wide and nicely placed. The pool area had an unsightly barrier due to some damage or construction on what I assumed was a slide that was situated above the pool. We attended the New Year's Countdown party and buffet, both of which were not worth the amount paid for (approx ₱4200 per head for 2 pax or 75 USD) but were otherwise decent. Overall this is a decent place to stay because of its proximity to Ayala Center and IT Park, but Montebello Hotel which isn't far from here has a better breakfast for less, more expansive hotel grounds and bigger bathtubs in the rooms. Consider Waterfront over other alternatives if you prefer the ornate decor and furniture of older hotels and want a spot that has good access to many different food places and tourist attractions.
Hello, Thank you for taking the time to leave such a humbling review regarding your recent stay with us. It has been our pleasure to have you and we are sincerely happy to hear you had a great visit. Looking forward to welcoming you back soon! - Waterfront Cebu City Hotel and Casino