Worth it”

the place is located in a nice place in Cebu. The hotel lobby is nice, The room is complete with amenities. There are shops inside that sells good things. The breakfast buffet is good and worth the pay. The amenities like the pool is also good.

I wasn't happy with the food their air conditioner don't work right”

I paid for a week for 2 buffet breakfast then my girlfriend work midnight's and couldn't make it for s buffet breakfast and they wouldn't compensate me for a the second breakfast they offered a continental breakfast in replacement for a buffet breakfast which i did not see as being equal then one i left after two days they only refunded me 2 days of the week so i pay for five days and was there two days very unhappy

Short stay”

Couple of days adjusting to time zone change after travelling from Winnipeg, Canada. Have been staying at the Waterfront since 2001--never disappointed. Great location, great amenities, great service.

Classic Hotel”

The breakfast alone was already a good value for money. The hotel is clean and staff were courteous. They even allowed us to check-in early. Some of the room fixtures where a bit old, but overall a pleasant stay. Pool was very nice and good for the kids. Will definitely stay again.

It was good~!!”

Location is very close to IT center. Gym was also pretty nice and facility is not bad. Room condition is also not bad. Generally I was satisfied with this hotel. I'm willing to stay in this hotel if I drop by cebu again

Above average”

We were sat directly opposite check in waiting for transport. It has a cafe facility opposite with ample seating and tables. Their were familes and Koreans on laptops also waiting in that area. None of us had ordered from the cafe but it was 90% empty. I went to the toilet and when I returned my (Filipina) wife was not there. While I was gone a staff member (Filipina) Plucked up the courage to ask my wife to move to another area. The staff member "said to my wife to wait for "your friend " over there and pointed to crowded seating near the restaurant. It's my opinion the Filipino's bully their own people and assume that every Filipina is a short stay arrangement. My wife will never stay there again. Having said that it's not the first hotel this has happened.

Awesome stay at this hotel”

All of the staff is very polite and they will ask you if they can help you with anything. The room is very clean including their facilities. though the steaming room is not what I expected but everything is good!

Beautiful property”

My 5 year old didn’t want to leave the pool complex which is very family friendly. One exception, they need to hire DJ’s who are aware of their audience. The obscenity laden gangster-rap track she started playing was completely inappropriate. Other than that, the buffet breakfast had an enormous selection for every taste and the hotel itself is beautiful. The room was clean, comfortable and well appointed. The hotel staff was responsive and very friendly.

Ambassador Club Woman Staff Member Needs Hospitality Training”

There was a woman Staff Member in the hotel's Ambassador Club late Friday evening, June 7 who was very rude, etc. to my wife. On Saturday morning, I made a complaint and received apologises from the hotel's Manager and Rooms Director. The management staff is Great!

Woman Staff Member Needs Training in Hospitality”

There was a woman staff member in the Ambassador Club late Friday evening, June 7 whom was very rude to my wife, etc. I complained Saturday morning to the hotel manager who apologised. Even the Hotel Room Director apologised. The Hotel's management is Awesome!

Is very convenience but through Agoda.”

I am not happy during the arrival check in as the front desk told me there is no queen size bed I request only left 2 single bed and I had to tell them what I book through Agoda and stated very clearly and at last they give me after I urge with them.

Very Nice Looking Hotel”

2nd time staying here and had a great time with my son. Rooms are in need of a refurb as they are old and tired looking plus they need to do something with the doors to stop people slamming them closed and waking you up in the morning or more importantly the early hours of the night.

I used 2 frames”

The hotel's casino and mainprot hospitality is very good. Unfortunately, in the morning, the staff will pick up the door at will. It was absurd. On the morning of returning, I lost my passport wallet on the suite table. Fortunately, we reported the loss of cash and guard I feel very uncomfortable. I confirmed the loss on the table in the photo I took. It seems that there is no possibility that employees will be able to come in as they please. I used 2 frames .I want to use it again next time, but it seems to be good for the staff to open the keys as they like and to correct some of the lost items.

This hotel is very great”

Everything about this hotel was good. It takes only 10minutes to IT park by walk and the night market is held there from Thursday to Sunday. The shopping mall is very close and also there is a casino in the hotel.

Very Nice Hotel !!!!!”

They have a great Buffet: Breakfast, Lunch and Dinner, what was really nice they had a promo if you pay with a Visa credit card you get 20% off, I think this last till March 2020. The food was great and desert bar was out of this world, (I think I gained some weight). All the staff from the front desk to the dinning area, room service, laundry ...everybody was very helpful and very friendly. I asked for an extra pillow, and blanket x2 got them with no questions. The hotel was clean and always taxis outside. They have a safe in the room which I used and it was nice to have. I also used their safe deposit box to put my Apple Pro Mac computer in, almost every day and that was very nice to have used of. During my stay nothing got stolen or misplaced. I recommend this hotel......

Conveniently Located in the City”

This hotel have a lot of restaurants inside the hotel. They also have a lounge and you can enjoy some drinks before swimming or going to bed. It is strategically located in the centre of the city. Malls and other shopping places are also near. If you want to hear Catholic Mass, there is also a walking distance church (although Id rather take a cab because its hot). Id recommend this place for solo, couple or group travellers.

Acceptable”

BAd Experience! Never come! The management unethical and unprofessional. The management not good. I think the guest changed the hotel. Like us. Only good for casino. But in stay. ... very poor. No heart for the guests that’s the very important was a heart and satisfied for the guests who have stay. This hotel ... NOTHING!! Must changed the manager or management.. later on tsubureru in Japanese word.

Location and taxi service”

Great location. But having a bit of problem with taxi service. They don't really call up the taxi for you - you just have to wait at a "taxi stand" located in front of the hotel and wait for the taxi. Taxis that send passengers who get off at the hotel and you can get on those taxis. Sometimes there are empty taxis waiting at the hotel for passengers but didn't see much of this when I was staying there. It would be great if the hotel can call for empty city taxis to the hotel if there are none waiting at the hotel.

Nice Hotel in the City”

Although the hotel is not new, the facilities are clean and well maintained. My family enjoyed the big swimming pool. They hotel served a nice breakfast buffet. The only con was the slow wifi connection.

Very good but the hotel has seen better days”

the hotel obviously must have been really grand during once upon a time, it still is, but of course we can already see the wear and tear as the hotel gas been there for quite some time. the buffet breakfast was amazing!