Waterfront Insular Hotel Davao
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Waterfront Insular Hotel Davao

Km. 7 Lanang, Lanang, Davao City, Philippines, 8000
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    Waterfront Insular Hotel Davao Reviews

    7.9
    Very good
    /10
    (2254 reviews)See what guests said
    10.0
    Exceptional

    "The staff were excellent."

    Melinda

    -

    October 5, 2018

    8.1
    Excellent service
    Recommended by 82% of guests

    Things you’ll love about Waterfront Insular Hotel Davao

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Air conditioning

    Excellent
    Location
    8.1
    See map
    Excellent location
    Nearby
    Popular
  • Seamans Hospital1.98 km
  • SM Lanang Premier2.4 km
  • Lanang Country Club2.42 km
  • Francisco Bangoy International Airport2.73 km
  • Robinson Cybergate3.09 km
  • Sasa Ferry Terminal3.38 km
  • Davao Medical Center3.59 km
  • Southern Philippines Medical Center3.6 km
  • Asumption College of Davao3.62 km
  • Lon Wa Temple3.78 km
  • This property is in high demand!

    Booked 18 times since yesterday | 9 travelers are looking at this property right now

    Value for money7.8
    Distance to city center8 km
    Location rating8.1
    Nearest airportFrancisco Bangoy International Airport (DVO)
    Distance to airport2.7 km

    Rooms available at Waterfront Insular Hotel Davao

    8.0
    Very good
    Room comfort & quality
    Deluxe Premium Room
    Deluxe Premium Room
    ...
    • Room size: 38 m²/409 ft²
    • Pool view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 38 m²/409 ft²
    • Garden view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Room size: 33 m²/355 ft²
    Enter dates to see prices
    Twin/Double room - De Luxe
    Twin/Double room - De Luxe
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Double Deluxe
    Double Deluxe
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Standard Room
    Standard Room
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Double Standard
    Double Standard
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Balcony/terrace
    • Shower and bathtub
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Balcony/terrace
    • Shower
    Enter dates to see prices
    Have a question for Waterfront Insular Hotel Davao?

    What people love about Waterfront Insular Hotel Davao

    • 8.4
      Excellent

      "Pros - My family enjoyed the place, pool & food!"

      Sonia

      |

      January 13, 2019

    • 4.4
      Review score

      "PRO: The hotel has a beautiful , well maintained garden."

      Jonna

      |

      December 3, 2018

    • 7.2
      Very good

      "yet there was a style of elegance especially the outside function area."

      Ma V.

      |

      December 9, 2018

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    More about Waterfront Insular Hotel Davao

    More about Waterfront Insular Hotel Davao

    10.0
    Exceptional

    "Very quiet, good breakfast buffet and evening meals."

    Kevin

    |

    January 12, 2019

    An overview

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    What they offer

    5.6
    Review score

    "we had great experience with the garden and beach."

    Frederick J.

    |

    January 8, 2019

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Waterfront Insular Hotel Davao from real guests

    Agoda Reviews (2254)Booking.com Reviews (55)
    7.9
    /
    10
    Cleanliness7.9
    Facilities7.5
    Location8.1
    Room comfort and quality8.0
    Service8.1
    Value for money7.8
    Provided by verified guests of Agoda
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    All guests (2254)
    All room types

    Show reviews that mention 

    Showing 1621 verified guest comments
    12345
    8.8
    Excellent
    Darren from Australia
    Couple
    Deluxe Room
    Stayed 3 nights in January 2019

    Excellent”

    Great hotel & very relaxing. Room was nice & the food yummy. Alcohol is way overpriced at 3 times the amount you can buy at a 7 eleven. If you buy your own then the surcharge is 3 times the amount of the alcohol inside the hotel which is a rip off. Other than that this place is great

    Reviewed February 11, 2019

    Dear Darren, Warm greetings from Waterfront Insular Hotel Davao! Thank you for taking time to share your rating of our service. Please know that we value your comments as this is our way to measure our performance and find ways to keep on improving. It was our pleasure having you as our guest. Sincerely, Genevieve Burgos,CGSP Front Office Manager

    Responded February 27, 2019
    Waterfront Insular Hotel Davao
    10.0
    Exceptional
    Marvin from Philippines
    Family with teens
    Deluxe Room
    Stayed 1 night in January 2019

    Nice staycation”

    Good place to stay at in the city of Davao. Ala carte food may kind of pricey, just know to share so you can save a little. Make sure to dine in La Parilla where staff are so nice and food is a little less expensive.

    Reviewed January 15, 2019

    Dear Marvin, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and staff. It's a genuine pleasure to have been your home during your most recent visit to the city. We are happy to hear that you've had an excellent experience with us. We earnestly hope that this will not be the last. Again, we thank you for your rating and we hope to see you back here soon. Yours truly, Genevieve Burgos,CGSP Front Office Manager

    Responded January 17, 2019
    Waterfront Insular Hotel Davao
    9.2
    Exceptional
    Richaelvin from Ireland
    Family with young children
    Deluxe Room
    Stayed 1 night in December 2018

    Good but old”

    The waterfront insular was once the best hotel in Davao, but now, it's she is really starting to show. Good for families as the rooms are big and there's even a balcony. Food for breakfast was decent. Needs a major upgrade. The housekeeping are not that good. When we checked into our room, the bathroom was tidy, but not clean. There were strands of hair on the floor and it's clear that the bathtub wasn't even rinse out since the last guest checked out.

    Reviewed January 01, 2019

    Dear Richaelvin, Warm greetings from Waterfront Insular Hotel Davao! We thank you for choosing to stay with us. However, we regret that it was not as pleasant as you would have hoped for. The Management is currently investigating your concerns to ensure corrective measures particularly on the cleanliness of your room. We sincerely apologize for the inconvenience. We earnestly hope that this incident will not deter you from returning as we look forward to the opportunity of serving you better. Sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded January 07, 2019
    Waterfront Insular Hotel Davao
    9.2
    Exceptional
    VIRADOR from Philippines
    Couple
    Deluxe Room
    Stayed 1 night in February 2019

    Near to everything”

    Very near to everything... downtown, restaurant, airport, and even convenience stores.

    Reviewed February 26, 2019
    9.2
    Exceptional
    sherline from Saudi Arabia
    Business traveler
    Deluxe Room
    Stayed 2 nights in November 2018

    very satisfactory”

    The bungalow we stayed was old and in my opinion needs updating. Room was clean, i love the location of the hotel which is far from the hubub of the city although ut is within the city. What you can hear when at the hotel was birds chirping and relaxing waves, fresh air. It was quite relaxing. I would definitely book again if i will be in davao. I fully recommend this hotel.

    Reviewed November 24, 2018

    Dear sherline, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and facilities. We are pleased to hear that you've had an excellent stay in the property. Please know that it was just as wonderful having you as our guest. Serving you is already a reward in itself and being complimented for our service is quite another. We thank you for your rating and we hope to continue providing you with an excellent service on your next visit. Yours truly, Genevieve Burgos, CGSP Front Office Manager

    Responded December 17, 2018
    Waterfront Insular Hotel Davao
    8.4
    Excellent
    Christopher from Philippines
    Business traveler
    Standard Room
    Stayed 2 nights in November 2018

    My kind of resort”

    Waterfront Insular Hotel Davao is still one of the best resort hotel in Davao. its classic ambiance and good staff and good food still the thing to look for in Waterfront Insular. I will definitely recommend this resort to my friends and colleagues.

    Reviewed November 15, 2018

    Dear Christopher, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and facilities. We are pleased to hear that you've had an excellent stay in the property. Please know that it was just as wonderful having you as our guest. Serving you is already a reward in itself and being complimented for our service is quite another. We thank you for your rating and we hope to continue providing you with an excellent service on your next visit. Sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded November 18, 2018
    Waterfront Insular Hotel Davao
    9.6
    Exceptional
    William from United States
    Couple
    Deluxe Premium Room
    Stayed 6 nights in September 2018

    Great view, great breakfast, and courteous staff.”

    It is so peaceful. It is far enough off the road to not hear any traffic. It is a beautiful place. We stay every time we come to Davao. We love it there. The only con is that the property needs a little love. Carpet in the hallway needs to be replaced. The balcony door in the first room we got, needs to be repaired, so it will lock. On the plus side, we brought our concerns to the front desk and they quickly found another room for us. This room was in great shape. We look forward to staying here next visit.

    Reviewed September 26, 2018

    Dear William, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. As our guest, your feedback is essential for us to evaluate and further improve our service. Please know that we've taken good note of your comments, particularly on our facilities and room amenities. We are honored to have served you well and we thank you for commending our service and staff with a good rating. We look forward to seeing you again soon. Sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded October 02, 2018
    Waterfront Insular Hotel Davao
    10.0
    Exceptional
    yehlen from Philippines
    Group
    Deluxe Room
    Stayed 1 night in January 2019

    Highly recommended”

    Buffet food is nice

    Reviewed February 18, 2019

    Dear yehlen, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and staff. We are pleased to hear that you've had a wonderful experience. We thank you for your rating and for taking the time share your stay. It was a pleasure having you as our guest and we certainly look forward to serving you again soon. Sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded February 27, 2019
    Waterfront Insular Hotel Davao
    10.0
    Exceptional
    Roselyn from Japan
    Couple
    Deluxe Room
    Stayed 1 night in February 2019

    very nice place ”

    i want to come back again

    Reviewed February 14, 2019

    Dear Roselyn, Warm greetings from Waterfront Insular Hotel Davao! Thank you for taking time to share your positive rating of our service. It was our pleasure having you as our guest and we look forward to seeing you back here soon. Yours sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded February 27, 2019
    Waterfront Insular Hotel Davao
    9.2
    Exceptional
    joseph from Philippines
    Family with young children
    Deluxe Room
    Stayed 1 night in February 2019

    Had a marvelous stay at this hotel”

    upgraded our room. the hotel staff are helpful and very nice. The breakfast buffet was good! We will be back soon. thank you!

    Reviewed February 09, 2019

    Dear Joseph, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and facilities. We are pleased to hear that you've had an excellent stay in the property. Please know that it was just as wonderful having you as our guest. Serving you is already a reward in itself and being complimented for our service is quite another. We thank you for your rating and we hope to continue providing you with an excellent service on your next visit. Yours truly, Genevieve Burgos, CGSP Front Office Manager

    Responded February 27, 2019
    Waterfront Insular Hotel Davao
    9.2
    Exceptional
    Mohanie from Philippines
    Couple
    Deluxe Room
    Stayed 2 nights in January 2019

    relaxing environment ”

    rooms needs updating , airconditiiner needs updating ,the whole hotel building needs updating for a whole new look would be nice . I love the cleanliness of the room, garden and the surroundings.the staff are polite and friendly cheers to that!😀🍾🍷🍾

    Reviewed February 02, 2019

    Dear Mohanie, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and staff of Waterfront Insular Hotel Davao, we wish to thank you for commending our hotel. Serving customers like you is a reward in itself. Receiving positive feedback from valued guests reaffirms our commitment to continuously exceed guests' expectations. Please be assured that your comment has been duly noted to better improve our service. Thank you very much for staying with us and we really appreciate your feedback. It was our pleasure having you as our guest and we look forward to your next visit. Yours truly, Genevieve Burgos, CGSP Front Office Manager

    Responded February 02, 2019
    Waterfront Insular Hotel Davao
    9.6
    Exceptional
    Sherrylyn
    Solo traveler
    Deluxe Room
    Stayed 3 nights in January 2019

    Helpful staff and great food!”

    Staff are very helpful and courteous and I loved what I tasted in Pizzaiolo. The location is also great if you don’t have plans of going to the city center. It’s near a church, a mall, and other tourist destinations like Samal Island and others. The only downside of the hotel is the funny smell of the carpet in the hallway. I hope they can get rid of it.

    Reviewed January 30, 2019

    Dear Sherrylyn, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. As our guest, your feedback is essential for us to evaluate and further improve our service. Please know that we've taken good note of your comments, particularly on our carpet. We are honored to have served you well and we thank you for commending our service with a good rating. We look forward to seeing you again soon. Yours truly, Genevieve Burgos, CGSP Front Office Manager

    Responded February 02, 2019
    Waterfront Insular Hotel Davao
    2.0
    Maria from Philippines
    Couple
    Deluxe Room
    Stayed 2 nights in October 2018

    What a waste of a beautiful property!”

    My terrible experience with this hotel dates back to October 2018 and I just realised I can actually submit a review even if the booking was cancelled. I booked a deluxe room around September 2018 and that time I asked them if they have elevators for PWD guests. Still didn't receive a reply after a month and I had to follow up, only to be told they don't have elevators to access the deluxe room which I had paid for. A manager called me but I was astounded with her rudeness I had to ask for the issue to be escalated to their Gen Mgr, who wrote a seemingly canned response to tell me to continue our stay in a standard room (which is not what I paid for) and they'll give us free buffet. Nope. I would rather spend my money for some so-so hotel with an elevator, so-so facilities, and polite staff. I was refunded my money, but I'd like people to know they don't have elevators in their old building where the good rooms are in case they're bringing guests on wheelchair.

    Reviewed January 21, 2019
    10.0
    Exceptional
    Kevin from Canada
    Solo traveler
    Deluxe Room
    Stayed 4 nights in January 2019

    Nice hotel”

    This is a slightly older hotel with a two story low-rise style, set in large gardens right on the water, with white sand beach. Very quiet, good breakfast buffet and evening meals. A little out of the way, but only a jeepney or short taxi ride to the heart of Davao. Staff are lovely and the rooms are spacious. I would, for sure, stay here again.

    Reviewed January 12, 2019

    Dear Kevin, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and facilities. We are pleased to hear that you've had an excellent stay in the property. Please know that it was just as wonderful having you as our guest. Serving you is already a reward in itself and being complimented for our service is quite another. We thank you for your rating and we hope to continue providing you with an excellent service on your next visit. Yours truly, Genevieve Burgos, CGSP Front Office Manager

    Responded January 14, 2019
    Waterfront Insular Hotel Davao
    8.8
    Excellent
    Dr.
    Solo traveler
    Deluxe Room
    Stayed 4 nights in January 2019

    Great stay ! Nice older Hotel …. Great grounds and setting ! Breakfast was very good ! ”

    Great stay! . Breakfast was ample and good . Staff were pleasant to deal with . Beautiful grounds. Nice small beach area . Hotel is showing its age .. but very clean and very nice setting. Actually the age of the hotel brings nice elements; such as wood floors in the rooms , and huge rooms... You down get that in new hotels ! Enjoyable visit !

    Reviewed January 12, 2019

    Dear Dr., Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel and staff. We are pleased to hear that you've had a wonderful experience. We thank you for your rating and for taking the time share your stay. It was a pleasure having you as our guest and we certainly look forward to serving you again soon. Yours truly, Genevieve Burgos, CGSP Front Office Manager

    Responded January 14, 2019
    Waterfront Insular Hotel Davao
    4.0
    Isabella from Philippines
    Group
    Deluxe Room
    Stayed 2 nights in January 2019

    An unfortunate stay on a supposedly nice hotel”

    We booked 3rooms for a 2night stay with family & friends. Cons: the facility lacks appropriate attention to standard safety practices. The columns on the walkway from lobby to the rooms are way inside the boundaries of the aisles, with sharp corners. The aisles lack color coded edge boundaries. There is also lack of lighting, especially on walk/pathways to the beachside. One night we met a potentially fatal accident while walking on the said concrete pavement. One side was level with the manicured grass while the other side had a half foot elevation droo with the sand. At night, it's impossible to see what you are stepping on. My mother stepped on the edge of this part of the pavement and fell instantly flat on her face, with parts of her body hitting the sharp concrete edge. Front desk assistants were poorly trained & dont know how to turn over instructions. 2 of the rooms we got were right next to the stairway. We hear tap-like sounds on the walls whenever one passes by...

    Reviewed January 11, 2019

    Dear Isabella, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we sincerely apologize for failing to deliver the excellent standards that you've come to expect of us as our guest. We are looking into rectifying things as soon as possible. Meanwhile, we thank you for staying with us. We shall continue to improve our daily operations to better our service. Again, thank you for sharing your feedback . Yours sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded January 15, 2019
    Waterfront Insular Hotel Davao
    10.0
    Exceptional
    Mary from Philippines
    Solo traveler
    Deluxe Room
    Stayed 1 night in December 2018

    Relaxing”

    Its my bff first time to stay and she said the place was clean and staff were friendly...what she like best was the food it was really great! Thanks waterfront for making my best friend’s Vacation awesome.

    Reviewed January 06, 2019

    Dear Mary, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for commending our hotel staff. We are pleased to hear that you've had an excellent stay in the property. Please know that it was just as wonderful having you as our guest. Serving you is already a reward in itself and being complimented for our service is quite another. We thank you for your rating and we hope to continue providing you with an excellent service on your next visit. Yours truly, Genevieve Burgos, CGSP Front Office Manager

    Responded January 07, 2019
    Waterfront Insular Hotel Davao
    7.2
    Very good
    Gladys from Philippines
    Couple
    Deluxe Room
    Stayed 1 night in January 2019

    Very good”

    The rooms were clean but quite outdated , the bed and floor creaks . The room thermostat control does not seem to be working. Inside the room, there were snacks and water displayed on the countertop thus my husband asked if the snacks displayed in the room were complimentary snacks and the receptionist confirmed that those were indeed for free but we were shocked and dismayed that we were charged upon checkout. This may be an isolated case and a form of miscommunication but then we clearly asked about it . We don't mind paying the said amount if we were just told by the receptionist the time we asked . But i think what happened was just unfair especially when we asked clearly beforehand.

    Reviewed January 03, 2019

    Dear Gladys, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. As our guest, your feedback is essential for us to evaluate and further improve our service. Please know that we've taken good note of your comments, particularly with our front desk. We sincerely apologize for the miscommunication. We earnestly hope that this experience will not deter you from returning to our Hotel at another time. Thank you for sharing your feedback and look forward to serving you better on your next visit. Sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded January 08, 2019
    Waterfront Insular Hotel Davao
    4.8
    Diana from Germany
    Family with young children
    Deluxe Premium Room
    Stayed 1 night in December 2018

    Old, damp and musky”

    Check in. Slow. There was only one, but very friendly receptionist. Hotel room building. Smells strongly of damp old wood and carpet. Very smelly. Room. Deluxe premium. Faces the pool and sea. Amazing view. But still smells very damp and musky. It rained on the night of our stay and we had a leak! The room needs renovating and refreshing. It’s all damp and smelly, just as the stairs and hallways. The bathroom tiles need updating, as well as the balcony. The damp smell stuck to our clothes. We notified the hotel that we needed a cot for our 2 yr old way before we arrived. We reminded them about it again upon check in, and they said it’s all sorted. Hours and hours later (like 6 hours later) we were still waiting for it. Still no cot. We kept trying to call reception the whole day but no one’s answering the bloody phone. When evening came we had to go to reception and they told us it wasn’t available anymore. The screen sliding door going out to our balcony was also broken (it fell off). Room service. Non existent. They don’t answer the phone. Reception. Non existent. They don’t answer the phone. Kalaw room (went for an event that evening). Musky. Had a leak as well during our event. Customer service was pretty good. Pool. Omg. Murky. Dirty with lots of bugs, dirt and bunched up hair floating around in the kiddie pool. You cant see the bottom of the pool! Lots of towels available. Jacuzzi is working but water is cold. The adult pool is just deep. Deep all over. No shallow areas. Just deep. (10 feet). Loved the setup of the sun beds though. Breakfast. Lots of food choices. Everything is self service buffet including the the coffee 😂 Although staff kindly turned off the cold air-conditioning that was blasting on our table. Checkout. Slowest of the slow. Only two receptionists for a gazillion people trying to checkout at 11:30. (Checkout time 12:00noon) Overall, not coming back to stay overnight at all. The room wasnt a pleasant experience but the pool/grass

    Reviewed January 01, 2019

    Dear Diana, Warm greetings from Waterfront Insular Hotel Davao! On behalf of the Management and Staff, we wish to apologize for the poor service that you’ve experienced during your stay. We deeply regret having failed to deliver the standards that you've come to expect of us. While we are rectifying these matters, we earnestly hope that this experience will not deter you from returning to our Hotel at another time. We thank you for sharing your feedback and look forward to serving you better on your next visit. Sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded January 07, 2019
    Waterfront Insular Hotel Davao
    6.4
    Good
    James from Philippines
    Family with young children
    Deluxe Room
    Stayed 1 night in December 2018

    Mosquitos and ants inside the room”

    We had trouble sleeping because we were getting bitten by mosquitos and ants. We didn't have any food inside other than the food and beverage at the bar provided by the hotel. Air-conditioning remained hot despite adjustments made at the controls and only got cooler about a few hours later. But everything else especially the food, location and facilities were good!

    Reviewed December 26, 2018

    Dear James, Warm greetings from Waterfront Insular Hotel Davao! Thank you very much for taking the time to write us a review. We appreciate you for staying in the property. Please know that we've taken good note of your concerns, particularly on the mosquitoes and room air conditioning. As our guest, your comments are most welcome. We are honored to have served you well and we look forward to serving you even better on your next visit. Sincerely, Genevieve Burgos, CGSP Front Office Manager

    Responded January 07, 2019
    Waterfront Insular Hotel Davao
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