Very good”

As a family, we stayed at Welcome Hotel I Dwarka for first 3 nights of our India trip. April 17th to April 20th, 2019. Reasonably priced. Check in and check out process was fast and efficient. Breakfast buffet was good too with very efficient staff. Combination of intercontinental and yummy Indian spread. Housekeeping was good too. Clean and tidy, spacious room. A shopping centre is located at the bottom floor of the hotel. We checked out quite early, so the reception staff organised a packed breakfast for us, as we left for a long journey to Mathura. This was very nice of the staff. Our stay was comfortable and hassle free. My only concern would be that the hotel foyer and reception area was often crowded and very noisy due to weddings and other events happening in the hotel Banquet hall. I found the local people attending those weddings etc quite rude, loud and inconsiderate. As guests of the hotel, we found that annoying and not pleasant. Overall, it was a good stay

Amazing hotel and staff”

A bit out of the city but very close to the airport. Really lovely,good value for money hotel. What makes this hotel is the staff, from reception, to the restaurant, the cleaners and the spa staff, they would do anything for you! The metro station is just a 5 minute walk away and the hotel is connected to a small mall.The food was great too. I would definitely stay here if we came back to Delhi!

Disappointing for a 5 star hotel ”

Staff were pleasant and hotel was clean, however, I was surprised that wifi at the hotel was not complimentary. We had to pay to access it during our stay. The wifi agreement says you are paying for 24 hours but, in fact, it’s only until check out which is noon. Also, the hotel is built above a mall however to reach it, you have to walk outside and go around to the back of the building which is very odd, as elevators go down that far but they don’t let you access the mall. We stayed at two other 5 star hotels earlier in our trip to India and they had much better facilities (ie: shopping malls were accessible from inside the hotel) and complimentary wifi, as did the hotels in Agra and Jaipur.

AC is pathetic . Not effective at all . Has spoiled my stay.”

Overall it doesn’t looks like ITC property. Can be little better.

Property is Mosquito infested. ”

Cons - building is mosquito infested, as soon as as you open the door, mosquitoes swarm in. Location away from all major tourist attractions. You need to add 45-60 minutes to your journey time depending on what time you start your day. Checkin process - too long especially at 0200 am when you arrive after a long flight and two young children. Benefits of being in an executive room not stated or listed anywhere. Requested for extra bed to be ready for arrival. But had to wait further 15 minutes to get this sorted after checking into the room. Pros. Breakfast - all I can say it's okay. I have seen better and tastier breakfast layout. Building has a small shopping centre at the back. This is handy, but then they won't allow you to bring back any food or beverage.

the hotel is very nice”

but the housekeeping staff is a strange. As I am a girl alone, they try to ring my door beel many times a day and say room service, which i never call. When i say i didnt ask for, they say someone call for me. Which very scary stay at such 5 star hotel

Exceptional”

Lovely clean hotel. Not much within walking distance.

Need to do better”

3 times over 3 day asked to get my air con fixed. never happened. When i checked out i told them again. Guy walked away. No apologies. No report to get it fixed. terrible breakfast. Dry pastries.order white coffee, got black. Executive lounge only open for two hours. 19-21. Tv comes on every time u come back to room. Very annoying. Paid for late check out. Taking a nap and front desk calls asks why im still in room. Get back to sleep and house keeping is banging on the door to clean the room. Nice view from rooms close to airport.

Excellent”

Stayed at the hotel during my short trip in New Delhi. Hotel did not reply to inquiry made on Agoda. I also called the hotel the night before but my call was unanswered. On a positive note , staff was warm and friendly. A sweet lady staff, Kajal went an extra mile to help my friend when we were rushing to the airport. It was a good stay there.

Very good value for money. Restaurant staff cannot do enough for you and vast variety for breakfast.”

More staff needed at checkin counter as it takes too long. There were a few minor issues but they got resolved. Complimentary WiFi would be excellent although it was given to me when I spoke to duty manager Animesh

Exceptional”

Very expensive food in restaurants and room service. Of course for such level of the hotels its standard price, but i think its not worth it and can eat outside in very nice places for a much cheaper prices. Also be ready to provide a card or cash as deposit for expences, if you stay for 1-2 days its ok, but if you stay for a week or more-still they take deposit for all your stay. In our case it was 20 thousand, so we decided to refuse and pay at the time of making orders. Rest is great, nice staff, good rooms.

Exceptional”

wounderful hotel

Last stop of the Golden triangle. Tour.”

We stayed on 14-16th Feb 2019 at this hotel. The location is 20 mins from the Delhi airport. After a long trip from Jaipur we arrived at the hotel tired. The check in process was very quick. We got the room on the top floor. However it was near the lift so there was a constant bell sound. Then there was maintenance work in the hotel next to the room. Which started at 7.00 am. Complained to the front desk and had the work stopped. It is a 322 room hotel so very busy. The staff didn’t get chance to give a more welcoming attention. Hotel booked taxi to the airport is 1200 rupees. Overall good clean place. Cannot comment on restaurant, because iit booked as room only. Beware You cannot access the attached mall internally. You have go around the outside. The metro is 5 minutes walk away. You can buy for 200 rupees a visitors all day pass.

Rip off coudlnt find my booking to change the booking before three days cancellation was up. ”

Avoid like the plague!!! Ripped me off. Couldnt find my booking at all but was charged for it. Then when it was found they said it was too late to change. Very angry!! Avoid this hotel and agoda so this doesnt happen to you!!!

Distance from the airport is misleading at less than 5 kilometres which is not correct.”

We stayed for one night at the hotel. The room and the bathroom was good size however in the bathroom the shower and the toilet both were broken and water went everywhere making the whole bathroom wet including the towels. There were no nearby places to eat out in the evening. We chose to go for the buffet which was cold. Overall it was a disappointing experience.

Recommended to solo traveler”

Nice hotel with a lovely staffs... I enjoyed my stay here and will surely be my choice if i visit New Delhi again. .. Namaste ! :)

Beautiful hotel and great value for the price”

Beautiful hotel and lovely spacious room. Very clean. Location is very convenient to the metro and close to airport but not near any sights.

good value for money”

Good hotel given the price. It was clean and staff very helpful. stayed only one day.

Excellent hotel”

A true 5 star experience

Neat and clean rooms . Friendly staff .very efficient staff ..”

Worth of money,had a very nice stay ...they were very helpful as we had one 7 month baby with us so requested them for late check and they allowed it till 2pm without any extra charges