WellCome Hotel
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7.9
Very good
3.5% this month
/10
(2321 reviews)See what guests said
See map
8.2
Excellent
Location rating score
Excellent location - 200 meters from city center
Popular neighborhood
Parking
FREE
  • Sun City120 m
  • Wineshop230 m
  • Ayala Center Cebu380 m
  • Ratsky410 m
  • Citibank420 m
  • Ayala Center460 m
  • Perpetual Succour Hospital610 m
  • Casino Filipino650 m
  • Consulate of the United States670 m
  • HSBC670 m
  • Free Wi-Fi

    WellCome Hotel

    18 Molave St., Escario, Cebu City, Cebu, Philippines, 6000 - See map
    "The best part of it was the live music (harp player and guitar player) during weekend breakfasts."
    Jasmine - December 11, 2018
    Exceptional reputation
    Recommended by 86% of guests
    Excellent service
    8.3 rating for service
    • Airport transfer

    • Located in heart of Cebu

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    This property is in high demand!

    Booked 35 times

    Property ranking|Compared to 3,909 Cebu properties
    See all rankings
    Room comfort score
    8.1/10
    Location score
    8.2/10
    Service score
    8.3/10
    Cleanliness score
    8.0/10
    Better than
    98
    %
    of Cebu properties
    Better than
    95
    %
    of Cebu properties
    Better than
    95
    %
    of Cebu properties
    Better than
    95
    %
    of Cebu properties
    Value for money8.1
    Distance to city center0.1 km
    Location rating8.2
    Nearest airportMactan-Cebu International Airport (CEB)
    Distance to airport8.5 km

    Rooms available at WellCome Hotel

    8.1
    Excellent
    Room comfort & quality
    Premier Suite
    Premier Suite
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed and 1 sofa bed
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    Deluxe
    Deluxe
    ...
    • Room size: 22 m²/237 ft²
    • City view
    • 1 single bed and 1 queen be...
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    Studio
    Studio
    ...
    • Room size: 21 m²/226 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 19 m²/205 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Bed Studio Suite
    King Bed Studio Suite
    ...
    • Room size: 21 m²/226 ft²
    Enter dates to see prices
    Deluxe Triple Room
    Deluxe Triple Room
    ...
    • Shower
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    Suite
    Suite
    ...
    • Shower
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    Run of House
    Run of House
    ...
    • Shower
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    Premier Suite
    Premier Suite
    ...
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      Studio
      Studio
      ...
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        What people love about WellCome Hotel

        • 10.0
          Exceptional
          Staff 

          "My kids enjoyed the pool, the staff are approachable and nice."

          Maicy

          |

          January 14, 2019

        • 9.2
          Exceptional
          Breakfast

          "Room and breakfast buffet is good."

          Jeni A.

          |

          September 11, 2018

        • 8.0
          Very good
          Staff 

          "Staff was friendly and very accommodating."

          Greena

          |

          December 5, 2018

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        More about WellCome Hotel

        More about WellCome Hotel

        9.6
        Exceptional

        "A great stay."

        Narsiso

        |

        January 9, 2019

        An overview

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        What they offer

        9.2
        Exceptional
        Staff 

        "Staff are very helpful"

        Jeremy

        |

        January 12, 2019

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What to eat nearby

        Filipino cuisine
        Filipino cuisine
        Simply J's Cafe & Restaurant
        130 m Filipino, Italian
        Muvanz Pocherohan and Seafood
        1.0 km Filipino, Seafood
        American cuisine
        American cuisine
        Garden Cafe
        740 m American, Asian, Filipino
        Politics Cafe
        860 m American, Asian, Bar
        Big Tom's Burgers
        960 m American
        Asian cuisine
        Asian cuisine
        Red House Taiwan Shabu Shabu
        110 m Asian, Chinese, Japanese
        Rico's Lechon
        120 m Asian, Filipino
        Puso Bistro & Bar
        190 m Asian, Chinese, Filipino

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Show more

        Property's guest policies

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        Some helpful facts

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        Reviews of WellCome Hotel from real guests

        Provided by verified guests of Agoda
        Agoda Reviews (2321)Booking.com Reviews (778)
        7.9
        /
        10
        Very good
        3.5% this month
        Cleanliness8.0
        Facilities7.2
        Location8.2
        Room comfort and quality8.1
        Service8.3
        Value for money8.1
        Rating
        9+ Exceptional (422)
        8-9 Excellent (387)
        7-8 Very Good (499)
        6-7 Good (208)
        <6 Below Expectation (223)
        Time of the year
        Mar - May (405)
        Jun - Aug (497)
        Sep - Nov (442)
        Dec - Feb (395)
        All guests (2321)
        All room types
        All languages

        Show reviews that mention 

        Showing 1739 verified guest comments
        12345
        8.8
        Excellent
        alessandro from Italy
        Family with young children
        Deluxe
        Stayed 1 night in July 2019

        Excellent value for money”

        We booked a room that could accommodate two adults and two children, it was recent and clean, with TV, AC, safe, minibar, free water and coffee. WiFi is slow and should be improved. The children loved the small swimming pool and the gym. The staff is very polite and helpful. Small nice details like the free cold drink in the lobby at the arrival. Breakfast is various enough with staff preparing omelettes and pancakes at the moment.

        Reviewed July 25, 2019
        10.0
        Exceptional
        Lily from Philippines
        Business traveler
        Standard
        Stayed 1 night in July 2019

        100”

        Staff our good and very respectfully. They are so quick in attending our concerns .staff , house keeping and the staff at the cafeteria are all respectful . Breakfast is good. Service is excellent We will go back and for sure will have more clients to recommend to stay there. Thank you , WELLCOME hotel STAFF, From security guards, To front desk staff, housekeeping , jantorial services , all staff s and the chief at their canteen ( rooftop) they are so aproachable and considerate . KEEP IT UP !!! SEE YOU SOON !!! Lily Que Travelzania Travel and Tours Iloilo

        Reviewed July 11, 2019
        8.8
        Excellent
        Theresa from Philippines
        Family with teens
        Deluxe
        Stayed 2 nights in July 2018

        Excellent”

        Good location; very near to the bus stops and train station made it easy to navigate around the city. There was a mix up in the room when we checked in, and the staff was apologetic for it. The next day, they surprised us with waffles during breakfast, which was a nice gesture.

        Reviewed June 26, 2019
        9.2
        Exceptional
        Sherry from Philippines
        Group
        Standard
        Stayed 1 night in May 2019

        Exceptional”

        It's my second time to stay here in this hotel. Still the same, clean, affordable. It's near Ayala Mall about 10-15mins by walk or less than 10mins by car depends on the traffic. Just to inform everyone that the road in front of the hotel is now under construction so its kinda hassle if you have cars or if you're using grab or taxi. But regardless, still worth it if you want to stay in the center.

        Reviewed May 29, 2019
        7.6
        Very good
        Jeffrey from Philippines
        Couple
        Standard
        Stayed 1 night in July 2019

        More improvement.”

        Prons 1. Nice breakfast. But I must say they must have more viands for breakfast. Cons 1. Must have faster connection of interner. On our room, the connection is not steadt. It always fluctuates. 2. No free slippers, toothbrush. 3. The comforter used was not thick. And the color is not white. I mean it is brownish meaning not properly washed.

        Reviewed July 09, 2019
        7.2
        Very good
        Rocky from United States
        Couple
        Studio
        Stayed 1 night in June 2019

        Not for people with bad legs”

        They are building two other Hotels directly next to Wellcome Hotel, the maintenance noise is 24/7. The breakfast was buffet, it was adequate to fill your stomach. The bathroom did not have an exhaust fan (I guess opening the window was only way) so mirrors were very foggy after a shower. Good hot water. Good water pressure. Internet was okay in morning but afternoons it crawled; Speedtest.net gave me a .3 MBps download. The hotel has 8 floors and very steep steps on stairway. Elevator does not go to parking in basement nor 7th Floor where Breakfast buffet is located. You have to climb there stairs.

        Reviewed June 27, 2019
        9.2
        Exceptional
        JAFAR from Singapore
        Family with teens
        Deluxe
        Stayed 2 nights in March 2019

        Exceptional”

        I stayed for two night between 31st March to 2nd April. Strategically located near to Ayala Mall, they even provide with free shuttle service from the hotel to the mall. A small convenient store right across the hotel. A mini swimming pool and a good place to get a dose of suntan! Staff are really nice, I enquired them on Cebu outskirts tour and Kawasan Canyoneering; the front-desk really took patience and handled all my questions well. Recommend!

        Reviewed April 07, 2019
        8.0
        Excellent
        alessandro from Philippines
        Family with young children
        Deluxe
        Stayed 1 night in March 2019

        Good value for money”

        Booked a Deluxe with one single plus one double bed, good enough to accommodate the 4 of us, we have two children 5 and 9 years old. We had a room on 4th floor and at the back, quiet and clean. For a 3 star Hotel the breakfast was various enough, the food good. The staff very kind and attentive. The children enjoyed the gym and the small pool. For the rate we paid we are satisfied and would book again.

        Reviewed April 02, 2019
        8.0
        Excellent
        TIFFANY from Philippines
        Family with young children
        Standard
        Stayed 3 nights in March 2019

        Cebu Trip 2019”

        The staff are very accomodating, despite the booking issue I got. The room are good to stay. Even though the facilities needs to be more maintained. Overall, the location is close to some establishment.

        Reviewed March 12, 2019
        8.8
        Excellent
        Dirk from Germany
        Solo traveler
        Standard
        Stayed 1 night in February 2019

        Clean small hotel”

        Plus - staff are friedly - breakfast buffet is quite good - central location in uptown (e.g. close to Ayala mall) - clean Minus - pool is tiny like a bathtub and not good for swimming - gym consists of one very run-down machine - generally, the hotel is somewhat simpler and smaller than the pictures want to make you believe

        Reviewed February 22, 2019
        8.4
        Excellent
        Nikki from Philippines
        Couple
        Standard
        Stayed 1 night in April 2018

        Convenient Near Ayala Mall ”

        I booked this hotel for our anniversary in a great deal. This is near Ayala Mall were you just need to walk for 5-10mins; very accessible to public transportation to go around the city. Breakfast is great and bed is very comfortable.

        Reviewed February 18, 2019
        4.0
        Ella from Philippines
        Group
        Deluxe
        Stayed 1 night in July 2019

        Expect the Unexpected.”

        I had high expectations on this hotel upon booking. I was really disappointed when we arrived there. Pool was not clean. Sliding door at the bathroom was not fixed. Staff were not that friendly and approachable. Gym was not maintained. In our booking, it was indicated that our room has a balcony but when we arrived there was none. We booked the room for 3, but were only given 2 towels and whatnot. The resto was also a disappointment the staff there were a bit rude. I feel like they were not trained to work in a hotel. They should change the name of the hotel to Unwellcome Hotel. The only advantage of the hotel is the location.

        Reviewed July 17, 2019
        3.2
        KWANGKYU from South Korea
        Solo traveler
        Premier Suite
        Stayed 1 night in June 2019

        Becareful if you want stay this hotel. They not protect you and dont care you.”

        I was appointment with a massage therapist. Therapist said she is a woman, so I allowed therapist visit my room in the lobby. But he was a lady boy, and I asked him to get out of my room. He did not leave my room. And he was threatening me to extort my money. I felt the danger of myself and i move down to the lobby. And asked the lobby to call security personnel. But they did not call security personnel, only a staff member come. He continued to riot in the lobby to take my money. But the hotel staff did not protect me, and he even hit me. In the end, I was able to escape from my situation after I had lost most of my money. He went to my room to pick up his luggage. I was ask check out to lobby before he came back, because i thinking he will threaten me again. But they did not care about me, and they told me i can check out after they could check my room. Now I have problem in my ears. I will meet a lawyer and ask for advice about my damage and to file a lawsuit with the hotel.

        Reviewed June 25, 2019
        8.8
        Excellent
        Arnel
        Family with young children
        Premier Suite
        Stayed 2 nights in June 2019

        Great First Time Experience”

        The hotel room is very spacious. Hotel staff were friendly, accommodating, and respectful. The security guard on duty was very helpful, he helped us in getting a taxicab. The hotel is very near to a shopping mall (Ayala), just a few minutes walk. A little suggestion tough, room aircon (@Rm511) may need servicing as it could not handle well high outside temperatures anymore. But over-all, we enjoyed our stay and would definitely recommend this place to our friends.

        Reviewed June 10, 2019
        8.0
        Excellent
        Joyce
        Family with teens
        Standard
        Stayed 3 nights in May 2019

        Very good”

        the location is kinda scary at night, also infront of the hotel was a construction sight so it is dusty outside. when it comes to the facilities. the pool and gym is super super small, but there restaurant is small but the food is delicious. the rooms are always clean but you they don't replace the bed sheets they only clean the room. and the staffs in the hotel are friendly and accommodating. receptionist, guards, housekeeping. and of them are nice. but the manager is kind of rude. but overall I would recommend this hotel if you will only use it to spend your night. but if you want to have a staycation i wound't recommend this hotel.

        Reviewed May 14, 2019
        10.0
        Exceptional
        Maicy from Philippines
        Family with young children
        Standard
        Stayed 5 nights in January 2019

        very good and we enjoyed our stay. ”

        we booked for a standard room for 5days. my kids enjoyed the pool, the staff are approachable and nice. the location is good. accessible to nearby establishments, resto. we also like the meals they serve at the roof deck every breakfast. clean and nice hotel. we'll book again for sure when we go back in cebu. 😊🌟⭐

        Reviewed January 14, 2019
        8.8
        Excellent
        David from New Zealand
        Group
        Studio
        Stayed 2 nights in December 2018

        Excellent”

        Good location as close to nightlife and Aayla Mall. Great in-house spa open till 2am. Breakfast buffet is very average, don't expect bacon here... Luncheon meat and cornbeef is on the menu. Also there is a construction site directly across the road which is very noisy, air con units are ancient as well and very noisy.

        Reviewed December 22, 2018
        9.6
        Exceptional
        Armina from Philippines
        Group
        Standard
        Stayed 2 nights in December 2018

        Very satisfactory”

        The hotel is situated near the malls and other restaurants. The staff are very courteous. The breakfast buffet was okay. It would be better to have more food selections. The room was clean enough. The massage at the ground floor Well Spa was AMAZING. It’s really a must try. :) overall our stay was really good. Will definitely come back to this place when I go to cebu again. :)

        Reviewed December 10, 2018
        9.2
        Exceptional
        SPENCER from Canada
        Couple
        Standard
        Stayed 2 nights in November 2018

        Good place to stay in Cebu”

        Great buffet breakfast, fast wifi, staff were amazing and good overall cleanliness. Pool is not very good. Staff was extremely helpful. Location is very close to Ayala mall but a long walk to other touristic locations in Cebu (Taoist temple and Colon Street, etc.)

        Reviewed December 02, 2018
        8.0
        Excellent
        Herzhey
        Couple
        Standard
        Stayed 1 night in November 2018

        Homey and relaxing”

        The hotel location is average quite a distance from the go to's in the city. They were a bit stiff with hotel rules and does not accomodate late check out for a late check in which was ok i just had the feeling of indifference talking to the guy at the reception. Although the girl on duty the next day when we checked out was more cheerful and accomodating. The room we got was quite what we expected for a standard room. The bed was clean and comfy. The bathroom was quite small I wonder if a big person can comfortably get a good scrub. There was a mini ref with assortment of beverages for a fee. The study was directly in front of the window which was great because we could see a nice view of the city and the nearby landscapes. The best part of checking in here is the breakfast which was included in the rate already. Food selection was suited to our liking. I would love to stay here next time we visit Cebu.

        Reviewed November 25, 2018
        12345
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        WellCome Hotel
        |Very good 7.9
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        • Excellent location
        • Ayala Center Cebu