West Lake Home Hotel & Spa
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West Lake Home Hotel & Spa

156 Yen Phu, Tay Ho District, Hanoi, Vietnam, 10000
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    West Lake Home Hotel & Spa Reviews

    8.0
    Excellent
    /10
    (393 reviews)See what guests said
    10.0
    Exceptional

    "Great location!!!!"

    Lucas

    -

    August 18, 2017

    8.5
    Excellent service
    Recommended by 80% of guests

    Things you’ll love about West Lake Home Hotel & Spa

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Very good
    Location
    7.4
    See map
    Very good location - 1.77 kilometers from city center
    Popular
    Nearby
  • West Lake550 m
  • Ho Chi Minh Mausoleum2.04 km
  • One Pillar Pagoda2.15 km
  • Old Quarter2.67 km
  • Vietnam Fine Arts Museum2.72 km
  • Temple of Literature2.89 km
  • St. Joseph's Cathedral (Nha Tho Lon)3.24 km
  • Hoan Kiem Lake3.37 km
  • Hoa Lo Prison3.45 km
  • Vietnam Museum of Ethnology4.03 km
  • This property is in high demand!

    Last booked 1 hour ago | 6 travelers are looking at this property right now

    Value for money8.2
    Distance to city center2 km
    Location rating7.4
    Nearest airportGia Lam Airport (VVGL)
    Distance to airport5.8 km

    Rooms available at West Lake Home Hotel & Spa

    Deluxe City View
    Deluxe City View
    ...
    • Room size: 30 m²/323 ft²
    • City view
    • 1 king bed or 2 double beds
    Enter dates to see prices
    Executive Lake View Room
    Executive Lake View Room
    ...
    • Room size: 30 m²/323 ft²
    • Lake view
    • 1 king bed
    Enter dates to see prices
    Deluxe Double or Twin Room
    Deluxe Double or Twin Room
    ...
    • Room size: 30 m²/323 ft²
    • Shower and bathtub
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 26 m²/280 ft²
    • Street view
    • 1 queen bed
    Enter dates to see prices
    Deluxe Family
    Deluxe Family
    ...
    • Room size: 35 m²/377 ft²
    • City view
    • 1 single bed and 1 queen be...
    Enter dates to see prices
    Double Standard
    Double Standard
    ...
    • Room size: 20 m²/215 ft²
    • Shower
    Enter dates to see prices
    Standard Double Room
    Standard Double Room
    ...
    • Room size: 18 m²/194 ft²
    • 1 king bed
    Enter dates to see prices
    Standard Single or Double Room
    Standard Single or Double Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Superior Single or Double Room
    Superior Single or Double Room
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Executive Single or Double Room, Lake View
    Executive Single or Double Room, Lake View
    ...
    • Separate shower/bathtub
    Enter dates to see prices
    Have a question for West Lake Home Hotel & Spa?

    What people love about West Lake Home Hotel & Spa

    • 9.2
      Exceptional
      Location

      "Comfortable travel and near attractions."

      Napawon

      |

      December 13, 2018

    • 8.0
      Very good
      Staff 

      "Very good hotel and frieny staff and i will come back here in future"

      Trường G.

      |

      December 29, 2018

    • 10.0
      Exceptional
      Cleanliness

      "Amazing staff,good location, very clean room and spacious."

      Nikola

      |

      August 13, 2017

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    More about West Lake Home Hotel & Spa

    More about West Lake Home Hotel & Spa

    4.8
    Review score

    "Great view of the lake from Executive room and the staff are..."

    Stephen

    |

    August 29, 2018

    Read more reviews

    An overview

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    What they offer

    9.2
    Exceptional

    "Clean, very nice service and breakfast."

    Thu

    |

    July 17, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Vietnamese cuisine
    Vietnamese cuisine
    Quan Kien Passion Restaurant
    190 m Vietnamese
    La Cooperative
    660 m Vietnamese
    Banh Trang Trang Bang
    990 m Vietnamese
    American cuisine
    American cuisine
    Vine Restaurant & Wine Bar
    730 m American, European, Pizza
    Linguini Fini
    800 m American, European, Italian
    Oven d'Or Restaurant
    1.2 km American, Asian, International
    Asian cuisine
    Asian cuisine
    Cafe du Lac
    740 m Asian, European, Japanese
    Saigon Restaurant
    740 m Asian, Fusion, Vietnamese
    Ming Restaurant
    740 m Asian, Chinese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of West Lake Home Hotel & Spa from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (393)Booking.com Reviews (636)
    8.0
    /
    10
    Cleanliness8.3
    Facilities7.7
    Location7.4
    Service8.5
    Value for money8.2
    All languages
    All guests (393)
    All room types

    Show reviews that mention 

    Showing 184 verified guest comments
    12345
    8.4
    Excellent
    Jo from Philippines
    Solo traveler
    Standard Double Room
    Stayed 1 night in October 2017

    Amazing place, but location is a bit hard to find.”

    The staffs of the hotel were amazing, food in the morning were not amazing but good and enough. Services in the Front desk , dining and staff assisting you in getting taxi from the place to the airport were so amazing. They really came out there way by assisting me, even when I came out from the taxi coming in, the staff still bother to look at my taxi sit if i forgot something, I should vietnam is not really that great place but the hotel staff and the hotel made my trip so memorable..This hotel is definitely a good find

    Reviewed July 03, 2018
    8.0
    Excellent
    Viet from Vietnam
    Couple
    Superior
    Stayed 1 night in December 2018

    Lovely ”

    The room is upgraded with a lake view when i checked in, sweet surprise. Very quiet, just slight chats outside rarely touch in. Beautiful breakfast view with lake view. Quite chill. Love the bed stand and the sofa set.

    Reviewed December 17, 2018
    8.4
    Excellent
    Daniel from United States
    Couple
    Superior
    Stayed 2 nights in March 2019

    Excellent”

    a bit expensive but overall a nice hotel

    Reviewed April 07, 2019
    8.8
    Excellent
    Anne from United Kingdom
    Couple
    Superior
    Stayed 1 night in March 2019

    Excellent”

    Stayed one night after missing flight. Nice views onto lake and helpful staff. Spacious room.

    Reviewed March 16, 2019
    9.2
    Exceptional
    Thach from Vietnam
    Couple
    Superior
    Stayed 1 night in September 2017

    Nice location, friendly staffs, nice view”

    Walking distance to beautiful lake, new hotel, with deluxe room you have nice view to the lake, friendly and good staffs, nice bathtub, bed is comfortable but the blanket is quite thick and air conditioner is not strong enough so it will be abit hot. Breakfast is acceptable, if you stay in standard or superior room in low floor,it will be noisy because of the traffic on the road. Only 1 lift and it is quite slow. The bidet spray is too strong so sometimes it makes us pain.

    Reviewed October 30, 2017
    9.2
    Exceptional
    Jo from Philippines
    Solo traveler
    Standard Double Room
    Stayed 1 night in October 2017

    I'm a very choosy traveler and yet easy to please.”

    I'd like to check commend all the staff of this hotel for the job well done in making me as their guest so happy to the max. Their room price is good for what you'll get is much higher than you'll expect. Their hotel F.O STAFf were the best specially Tran Ngoc Bao and the woman front desk assigned in the morning. My vietnamese friend wanted me to move after Oct 11 - 12 booking but I insist to stay again in Oct 12 to 13 2017.and there was no regret was so ever. I came back in Oct 16-17 before my flight on 17 Oct 2017.they have assisted me well with taxi that took me to the airport with a very affordable price. Home hotels west lake you're all the best. Your breakfast staffs are so good in making as guests feel at home.

    Reviewed October 20, 2017
    9.2
    Exceptional
    Sarah from New Zealand
    Group
    Deluxe City View
    Stayed 2 nights in October 2017

    Best beds in Hanoi!”

    I always book at Westlake Home Hotel. The beds are so comfortable, the staff friendly and helpful. The only thing that let's it down is that they don't replenish all the yummy breakfast foods if you are later on, so you can miss out on some stuff. But in saying that the view is amazing and the food delicious!

    Reviewed October 17, 2017
    8.0
    Excellent
    YEN from Taiwan
    Solo traveler
    Executive Lake View Room
    Stayed 1 night in September 2017

    物超所值”

    Disadvantages Location & Breakfast The location is near WEST LAKE. So it's far from the downtown. If you just want to stay near WEST LAKE, it will be a good choice. The breakfast had no phở bò or other hot food and the other food is not good for me. Advantages Other thing are great!

    Reviewed October 08, 2017
    9.2
    Exceptional
    Li from China
    Solo traveler
    Superior
    Stayed 1 night in August 2017

    Exceptional”

    You will see the west lake and hoan kiem lake is not the different place and if you want to go to the old city region, the west lake is not a good choice. i was arrived in Hoani at nealy 11:00 pm, when i went to the reception, the receptionist is so welcome, help me and offer me some useful tips for check in and stay. Everything of this hotel looks like newly and fashionably. The only thing i should mention that is the kinds of breakfest should be added and become more.

    Reviewed August 22, 2017
    9.2
    Exceptional
    CHANG from South Korea
    Business traveler
    Stayed 2 nights in December 2016

    Great Place to Stay”

    I and my sister stayed this hotel last weekend. We went to Hanoi for business. This hotel is cheap price that's why we didn't expect anything because we just need sleep at the night time but we satisfied with all the things such as clean, kind staff, location, breakfast, view... I will stay in this hotel whenever I return back to Hanoi next time.

    Reviewed December 05, 2016
    8.0
    Excellent
    hathairat from Thailand
    Couple
    Superior
    Stayed 1 night in December 2018

    Good view”

    Near Market ,They have night food street, too cheap

    Reviewed April 27, 2019
    4.8
    Omer from Israel
    Couple
    Superior
    Stayed 2 nights in September 2018

    Terrible location, terrible ant problem”

    The rooms are very nice, the bathroom/bathtub is great, but the location is horrid. As a pedestrian expect an awful walk outside on an incredibly busy street with mopeds covering the sidewalk leaving you nowhere to walk. We saw an Irish person covered in blood after being run over by a lady in a motorcycle. Very uncomfortable to walk outside. The staff is nice, especially the travel agent, but the dining hall has ants all over the place, including inside the food and the juice containers. If the place were clean it would be a good hotel.

    Reviewed September 15, 2018
    4.8
    Stephen from Thailand
    Business traveler
    Executive Lake View Room
    Stayed 2 nights in August 2018

    Great View, Good Staff, but don't recommend”

    Great view of the lake from Executive room and the staff are helpful.... but be careful when using the airport pick up as they forgot to pick me up. Also, the location is not good and to make things worse, between certain hours (7am-9am & 4pm-6pm), taxi's are not allowed in that area which means you have to walk over a KM on a busy road with minimal footpath (& to bad if it's raining). No restaurants or bars nearby, The room is clean & comfortable but the bathroom is very dangerous. High step up into the shower/bath and is slippery when trying to get out. High risk of slipping & hitting head on the sharp bench edges. Great view of the lake which is really the only reason you would stay there. Staff are brilliant though but there are more conveniently located places around the lake.

    Reviewed August 29, 2018
    6.0
    ling from Malaysia
    Group
    Stayed 1 night in April 2019

    Above average”

    I found an insect during my stay and the cleanliness need to be improved. However, the location is okey and I able to view the lake while enjoying my breakfast.

    Reviewed April 14, 2019
    6.8
    Good
    Azizil from Malaysia
    Solo traveler
    Stayed 2 nights in April 2019

    Good”

    The breakfast menu needs to be improved, more variety.

    Reviewed April 13, 2019
    9.2
    Exceptional
    Bernardus from Indonesia
    Couple
    Stayed 1 night in December 2018

    Nice hotel nearby lake”

    Friendly staff, nice breakfast and nice location. A bit noisy since my room close to the street.

    Reviewed January 29, 2019
    9.6
    Exceptional
    Thu from Vietnam
    Couple
    Stayed 1 night in December 2018

    Exceptional”

    Nice hotel

    Reviewed January 28, 2019
    10.0
    Exceptional
    PHUONG from Vietnam
    Business traveler
    Executive Lake View Room
    Stayed 1 night in September 2018

    Perfect”

    I had a suite. View on the lake was memorable!!!

    Reviewed January 23, 2019
    8.0
    Excellent
    YICHUN from Taiwan
    Couple
    Executive Lake View Room
    Stayed 2 nights in December 2018

    small hotel but clean inside. got everything I need in bathroom”

    a bit far from city, but a taxi ride of 10min is enough

    Reviewed January 03, 2019
    8.0
    Excellent
    Trường from Vietnam
    Couple
    Stayed 1 night in September 2018

    Good hotel”

    Very good hotel and frieny staff and i will come back here in future

    Reviewed December 29, 2018
    12345
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    • Very good location
    • West Lake