Westgate Lakes Resort and Spa
Westgate Lakes Resort and Spa
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10.0
Exceptional

"Staff are friendly and amenities are great."

Angela

|

February 27, 2018

 Westgate Lakes Resort and Spa

  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • Shower and bathtub
  • Kitchenette
  • 1 super king bed and 1 sofa bed
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Swimming pool Westgate Lakes Resort and Spa
Swimming pool
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Swimming pool Westgate Lakes Resort and Spa
Swimming pool
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Fitness center Westgate Lakes Resort and Spa
Fitness center
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See map Westgate Lakes Resort and Spa
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Excellent
Location
8.4
See all 6 photos Westgate Lakes Resort and Spa
See all 6 photos
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Westgate Lakes Resort and Spa

Excellent location
- Inside city center
- What's nearby?
Excellent
From 102 reviewsSee what guests said
8.0
/
10
Excellent value for money
8.2
Recommended by 86% of guests
Value for money8.2
Location rating8.4
Nearest airportKissimmee Gateway Airport (ISM)
Distance to airport15.7 km
  • Hot tub

  • Air conditioning

  • Bar

  • Poolside bar

Room choices
8.1
Excellent
Room comfort & quality
This property is in high demand!Booked 19 times since yesterday
Two Bedroom Villa
Two Bedroom Villa
...
  • Room size: 117 m²/1259 ft²
  • Balcony/terrace
  • 2 double beds and 1 king be...
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One Bedroom Villa
One Bedroom Villa
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
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Deluxe One-Bedroom Villa
Deluxe One-Bedroom Villa
...
  • Room size: 80 m²/861 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
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Studio Villa
Studio Villa
...
  • Room size: 46 m²/495 ft²
  • Balcony/terrace
  • 1 king bed and 1 sofa bed
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Studio with Horror Nights Event Shuttle
Studio with Horror Nights Event Shuttle
...
  • Room size: 45 m²/484 ft²
  • Balcony/terrace
  • 1 super king bed and 1 sofa...
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3 Bedroom
3 Bedroom
...
  • Room size: 157 m²/1690 ft²
  • 2 bathrooms
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Three Bedroom Villa
Three Bedroom Villa
...
  • Balcony/terrace
  • Shower and bathtub
  • 2 double beds and 2 super k...
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Deluxe Triple
Deluxe Triple
...
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    Apartment 2 bedroom - Single use
    Apartment 2 bedroom - Single use
    ...
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      2 Bedroom - 2 Beds Requested
      2 Bedroom - 2 Beds Requested
      ...
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        More about Westgate Lakes Resort and Spa

        More about Westgate Lakes Resort and Spa

        An overview

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        What they offer

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        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Real reviews from real guests

        Agoda Reviews (102)Booking.com Reviews (2182)
        8.0
        /
        10
        Cleanliness7.9
        Facilities8.2
        Location8.4
        Room comfort and quality8.1
        Service7.9
        Value for money8.2
        Provided by verified guests of Agoda
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        All guests (102)
        All room types
        Showing 63 verified guest comments
        1234
        7.6
        Very good
        Sean from United States
        Couple
        Studio Villa
        Stayed 3 nights in December 2018
        It was nice even with the pushy sales people”
        The staff was really nice and they were in a great location, however they have absolutely no parking available and it takes a while to get a shuttle to anf from your room. I thinknthat needs to be improved. Also, I personally wont be staying there just because of the rudeness we experienced from the timeshare salesman. They were so pushy and got rude when you turned them done.....that alone will have me look elsewhere for a hotel for next year.
        Reviewed December 10, 2018
        Sean, thank you for choosing to stay with us at Westgate Lakes Resort & Spa. We are happy to hear that you enjoyed our ideal resort location. We do regret to hear that you experienced some issues with our parking. Please know that we are currently working on bettering this aspect of our resort for our guests. We also have a parking garage available near the entrance of the resort, and a shuttle to bring you back to your building so you won't need to walk far. As a timeshare resort, we allow our sales staff to promote and offer some of our more popular vacation packages and timeshare properties; however, the overall customer service experience provided to our guests should certainly not be altered in any way. Although you mentioned this may be your last visit, we certainly hope you give us another chance to turn your thoughts around. Sam
        Show more
        Westgate Lakes Resort and Spa
        10.0
        Exceptional
        Jon from United States
        Business traveler
        Standard Studio
        Stayed 5 nights in September 2018
        Came to Orlando for the Microsoft Convention ”
        and only enjoyed my stay in Florida because of the resort and it's amenities. Not having to go too far for basic necessities because there is a mini mart on site was awesome, and great food at the restaurant as well. Thank you everyone.
        Reviewed October 02, 2018
        Jon, Thanks so much for staying with us and sharing your great feedback. We are happy to hear that we could comfortably accommodate all of your needs. We appreciate your business and hope that you will return for another stay in the future! - Kai
        Responded October 10, 2018
        Westgate Lakes Resort and Spa
        10.0
        Exceptional
        Jacinta from United States
        Couple
        Studio King and Sofa Bed (up to 4)
        Stayed 6 nights in September 2018
        Overall experience ”
        Upon check in we were greeted by vivacious young woman name Angela, who provided one of the best customer service experiences I've ever had. Thank you Angela. While leaving chk in we met by a wonderful gentleman named Freedom who offered to escort us to our room. Once we parked he proceeded to help my husband carry all of our luggage to our room. (May I mention we never asked for any directions nor help). Freedom took it upon himself to be welcoming inviting and Extremely helpful. Upon entering our room, I couldn't help but notice how clean spacious everything was. Our mattress was Brand new & very comfortable, we had a wonderful view as well. Our overall experience Was fantastic you have an amazing team, Even down to the wonderful woman (Miss Sharon I believe)who works the day shift in deli who provided my husband & I the best food , we felt at home with her. So from Boston to Orlando the Rivera family wants to thank the Westgate lakes for a wonderful experience see you soon
        Reviewed September 29, 2018
        Jacinta, Thank you so much for visiting our resort and sharing your experience! We are thrilled that you had a wonderful stay with us and enjoyed so many different aspects of our property. We love creating memorable experiences for our guests and we are glad that our team was able to accommodate all of your needs. We are looking forward to our next opportunity to welcome you back! - Kai
        Responded October 10, 2018
        Westgate Lakes Resort and Spa
        8.0
        Excellent
        Robert from United Kingdom
        Couple
        Studio Villa
        Stayed 2 nights in September 2018
        Nice resort”
        Nice resort, showing some signs of age, but still very well maintained, we are moving on to another location but would definitely stay again. One downside we extended our stay twice. Both times I had to insist that I was not going to pay hotel fees, (they were adamant they were in addition to the FULL and final invoice I had paid to agoda) these were waived in the end, but only after some discussion,which is not really what I want when I’m on holidays
        Reviewed September 14, 2018
        Robert, Thanks for visiting us and sharing your feedback. We are happy to hear that you enjoyed our property. We apologize for any miscommunication in regards to our resort fees. We do charge these fees for all of our properties and they are listed in our terms and conditions and your reservation. We are glad that the issue was ultimately resolved and that you could enjoy the rest of your stay. We hope to have the opportunity to welcome you back in the future. - Kai
        Responded September 27, 2018
        Westgate Lakes Resort and Spa
        6.4
        Good
        Job from Netherlands
        Couple
        Studio Villa
        Stayed 4 nights in October 2018
        Good”
        overall hotel is good and would recommend, only after traveling for many hours being charged for usd 20 for a socalled free breakfast is very disappointing, specially after we found out this it a so-called tell-sell story/scam very disappointing to find this out afterwards. you cannot do that to clients/people who are tyred of travelling and dont get a clear picture what is behind it all. Why would we travell to Orlando and sit down and listen for a 90 minutes peptalk about investments.... crazy
        Reviewed October 16, 2018
        Thank you for your review. Please note that we are a timeshare company and we love sharing all that we have to offer with our resort guests. We do hope to have another opportunity to welcome you. Thank you for choosing Westgate Lakes Resort & Spa. Regards, Kendall
        Responded October 19, 2018
        Westgate Lakes Resort and Spa
        10.0
        Exceptional
        Andrew from Canada
        Couple
        Studio Villa
        Stayed 2 nights in February 2018
        Great stay”
        In reading other reviews before staying, I was a little worried about the sales tactics being forced upon me during my stay. I am pleased to say that there was no bullying or sales pitch. For those who are cheap and looking for freebies, there is a seminar to attend that offers a $100 gift card and free breaky. I am well aware of what the seminar would entail, so I didn't attend . There was no pushy selling at checking at all. Had a great experience. The screened in balconies are fabulous
        Reviewed March 03, 2018
        Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your comments and are glad you found us to be a beautiful resort. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
        Responded May 10, 2018
        Westgate Lakes Resort and Spa
        10.0
        Exceptional
        Angela from Canada
        Couple
        Studio Villa
        Stayed 3 nights in February 2018
        Very nice place”
        Rooms are big and clean. Staff are friendly and amenities are great. Free disney tramsportation as well. Great place but thet will try to get you to do a 2hour timeshare presentation while youre there. Google for prices. You can get it cheap and its very worth it.
        Reviewed February 27, 2018
        Thank you for posting such great review of the Westgate Lakes Resort & Spa. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Nicole
        Responded May 10, 2018
        Westgate Lakes Resort and Spa
        8.4
        Excellent
        Hisham from Saudi Arabia
        Group
        Studio Villa
        Stayed 3 nights in January 2018
        Excellent”
        There was an issue with the payment, as money was already dedectued from my account through Agoda, and I was also required to pay the same amount at the hotel. The issue was resolved and I was refunded, but it took some effort and patience to get it done. Otherwise no issues, good facilities and location.
        Reviewed January 13, 2018
        Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your comments and are glad your issues were resolved and you had a wonderful stay. Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
        Responded May 10, 2018
        Westgate Lakes Resort and Spa
        9.6
        Exceptional
        matthew from United Kingdom
        Couple
        Studio Villa
        Stayed 7 nights in October 2018
        Amazing, would return”
        Perfect room for a couple. Family friendly place. Pools could be cleaned out more regularly (leaves)
        Reviewed October 14, 2018
        Matthew, We are thrilled to see that you enjoyed your stay with us! We look forward to serving you again in the future! - Kai
        Responded October 19, 2018
        Westgate Lakes Resort and Spa
        8.0
        Excellent
        Efrain from Brazil
        Couple
        Two Bedroom Villa
        Stayed 12 nights in December 2016
        Nice hotel poor wi-fi”
        This is a very nice resort and I definitely recommend. However, be aware their wi-fi connection is very poor and the cleaning should be improved during the stay. We got the apartment very cleaned, however the daily cleaning should be better (specially the bath).
        Reviewed January 02, 2017
        Thank you so much for letting us know what parts of your stay and our property were to your liking and of course, not to your liking. Feedback like this helps us to identify areas in which we could improve to make future guests stays all that much better. We appreciate your help in this manner and hope to see you again soon! Anja
        Responded September 19, 2017
        Westgate Lakes Resort and Spa
        5.3
        Peter from United Kingdom
        Business traveler
        Studio Villa
        Stayed 1 night in March 2013
        Functional but no assistance from hotel”
        Huge size and activities for families
        I was there for a conference. 45 minute wait for check in then no assistance getting 800m to room. Staff were plentiful but useless throughout. I was given a huge apartment which was nice but unnecessary. Having a car is essential at this place. It is only 300m from convention centre but about 5 miles to get there. Also resort is huge and you need a car to get around it. Rooms were only superficially cleaned
        Reviewed September 01, 2013
        8.3
        Excellent
        Oswald from United States
        Family with teens
        Stayed 2 nights in January 2011
        Love the Roman whirlpool!”
        Roman whirlpool, spaceous room
        the 2 bedroom suite is the way to go when you are talking about being able to relax and enjoy yourself. Gave a very at home feeling. Friends of mine tok the tour and we went mini golfing. this place could use some natural gas grills instead of the two small beach style BBq grills but all in all it was a great time. Would def stay at again as long as the price is right! thanks agoda!
        Reviewed January 26, 2011
        8.3
        Excellent
        Ben from United States
        Couple
        Studio Villa
        Stayed 1 night in February 2010
        visit to orlando”
        checkin was fast...no problems at all
        needs a little updating and the place is so big that you can get turned around easy
        we checked in late. everything was easy and smooth. we were in and out in 5 min total. we had a little problem finding the exact room we were in because there are so many buildings. but, the rooms are spacious and have a huge jacuzzi tub. overall, i was happy with the stay.
        Reviewed March 08, 2010
        8.3
        Excellent
        Andy from United States
        Solo traveler
        Stayed 2 nights in October 2008
        Westgate in Orlando”
        Very nice room for the price.
        Parking and available rooms at check in.
        Nice location. Have stayed here many other times. Had a favorite building but room were limited.There is a charge for wireless internet from your room. Most upscale hotels don't charge for this. TV reception was choppy at times and there was no directory provided. Liked their restaurant; Smoke House grill.
        Reviewed October 08, 2008
        2.0
        Jessica from United States
        Family with young children
        Studio Villa
        Stayed 2 nights in May 2018
        TERRIBLE EXPIERENCE”
        From being placed in the wrong room, dirty pools, I have pictures of security guards sleeping in their golf carts instead of patrolling the facility. the manager at Drafts sports bar was inconsiderate and very disrespectful his name is mark, I DO NOT RECOMMEND THIS FACILITY. very misleading about Timeshares.
        Reviewed May 14, 2018
        Jessica, Thank you for sharing the details of your experience at Westgate Lakes Resorts & Spa. We truly regret that you were disappointed with our resort facility and certain staff members. Please know that our objective is to provide all our guests with a vacation that is both relaxing and enjoyable. We do regret any inconvenience you may have endured and will be forwarding your feedback to management in order to make improvements for a more pleasurable stay in the future. -Nicole
        Responded November 29, 2018
        Westgate Lakes Resort and Spa
        3.2
        Jessica from Australia
        Couple
        Studio Villa
        Stayed 2 nights in January 2018
        Overly Disappointed ”
        We had high expectation and were excited for our stag until we arrived. We got in very late and were offered a free breakfast and what they called a “VIP tour” to show us around and male sure we knew the facilities also with the promise of discounted tickets to the theme parks. Obviously all too good to be true as what we got the next morning was a very rude tough sell on a timeshare. We were upfront from the begging that we didn’t want one. We live on the other side of the world. This was not the worst part they wasted and kept us for hours of our valuable holiday time and on completion after not purchasing were treated like second class citizens for not purchasing a $20k timeshare. The experience at the resort to follow was just as terrible and we ended up shortening our stay and leaving early. We will not be back and I would be cautious of booking with this venue!
        Reviewed January 10, 2018
        Jessica, thank you for taking a moment to share your experience with us. We regret to hear that your recent visit was anything less than exceptional. Please remember that participating in our timeshare presentation is voluntary; this option is available for our guests who are interested in purchasing. Please know that it is definitely not our intention to make you feel pressured in any way from anyone on our staff. We realize you may not be inclined to visit us again, but please give us another chance to exceed your expectations.  Sam
        Responded January 13, 2018
        Westgate Lakes Resort and Spa
        5.2
        Richa from United States
        Solo traveler
        Studio - Room Only
        Stayed 4 nights in November 2018
        Above average”
        Hotel was overall good, but I found a roach on the cupboard! They supposedly came and took care of it, but that just ruined the whole stay.
        Reviewed November 07, 2018
        Richa, Thank you for sharing your feedback. We sincerely apologize for the negative experience you had during your time with us. The situation you experienced is certainly outside of the norm for our property as less than 1% of our guests have reported pest issues. Our management has be notified of this situation so that we can ensure this does not become a recurring issue for future guests. We understand that your stay with us was not ideal, but we hope to have another opportunity to provide you the exceptional quality and service that you should expect from Westgate. - Kai
        Responded November 09, 2018
        Westgate Lakes Resort and Spa
        10.0
        Exceptional
        Linda from United States
        Solo traveler
        Studio Villa
        Stayed 3 nights in August 2018
        Beautiful Resort”
        Villa was beautifully appointed with quality furnishings. We’ll maintained property with great amenities for a family.
        Reviewed September 03, 2018
        10.0
        Exceptional
        Kathy from United States
        Family with young children
        Deluxe One-Bedroom Villa
        Stayed 6 nights in March 2018
        Exceptional”
        Beautiful place, spotless and the staff were wonderful!
        Reviewed April 10, 2018
        Thank you for posting such great review of the Westgate Lakes Resort & Spa. We are thrilled to learn your time with us was splendid, and we look forward to welcoming you back soon! Nicole
        Responded May 11, 2018
        Westgate Lakes Resort and Spa
        10.0
        Exceptional
        John from United States
        Couple
        Studio Villa
        Stayed 1 night in March 2018
        Exceptional”
        It was our second time there, very clean, very friendly.... we'll be back. Thank you!
        Reviewed March 06, 2018
        Thank you for choosing the Westgate Lakes Resort & Spa. We appreciate your comments and are glad you found us to be "clean and friendly". Making memorable stay experiences with our valued guests is what we do best! We invite you back and hope to see you again very soon. Nicole
        Responded May 11, 2018
        Westgate Lakes Resort and Spa
        1234
        This is a popular property. Don't miss out!

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