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Westgate New York Grand Central

"The soundproofing from the neighbouring room was excellent & street noise is to be expected form a downtown hotel."

Phillip - May 15, 2019
Luxe King - Bed Westgate New York Grand Central
Lobby Westgate New York Grand Central
Lobby Westgate New York Grand Central
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Westgate New York Grand Central

304 East 42nd Street, Midtown East, New York (NY), United States, 10017 - See map
Newly renovated
Free Wi-Fi
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
Close to Grand Central Terminal
Within 550 m of property
See map
Popular landmarks
Consulate General of Ecuador 40 m
Consulate General of Saint Lucia 50 m
Church of the Covenant 50 m
Consulate General of Israel 50 m
Ford Foundation Building 50 m
Consulate General of Slovakia 70 m
Consulate of St. Vincent and the Grenadines 70 m
Consulate General of Uzbekistan 70 m
Consulate General of Montenegro 70 m
Consulate General of the Republic of Kosovo 80 m
Nearby landmarks
Grand Central Terminal 550 m
Empire State Building 1.16 km
Top of the Rock 1.2 km
Broadway 1.46 km
Times Square 1.47 km
Central Park 1.97 km
High Line 2.76 km
The Metropolitan Museum of Art 3.36 km
The National 9/11 Memorial & Museum 5.5 km
Statue of Liberty 9.09 km
8.7

Excellent

Location rating score

Inside city center
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
  • 550 meters to public transportation

  • Air conditioning

  • Blackout curtains

  • Bar

  • Fitness center

Your dates are popular among travelersUsers are booking a place in New York (NY) every 1 minutes on Agoda.com
Value for money7.5
Location rating8.7
Nearest airportLaGuardia Airport (LGA)
Distance to airport8.8 km

Rooms available at Westgate New York Grand Central

Excellent
Room comfort & quality
8.2
Queen Room With Balcony
Queen Room With Balcony
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 queen bed
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Queen Suite
Queen Suite
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 queen bed and 1 sofa bed
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King Suite with Sofa Bed
King Suite with Sofa Bed
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed and 1 sofa bed
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Luxe King
Luxe King
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 1 king bed
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Luxe Queen
Luxe Queen
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 1 queen bed
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Double Queen Room
Double Queen Room
...
  • Room size: 21 m²/226 ft²
  • Non-smoking
  • 2 queen beds
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Luxe Two Double Beds
Luxe Two Double Beds
...
  • Room size: 20 m²/215 ft²
  • Shower
  • 2 double beds
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Luxe Room
Luxe Room
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 sofa bed and 1 king bed
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King Room
King Room
...
  • Room size: 23 m²/248 ft²
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King Suite
King Suite
...
  • Room size: 26 m²/280 ft²
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Frequently asked questions

What time is check-in and check-out at Westgate New York Grand Central?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Westgate New York Grand Central?

For those who wish to drive their own cars, Westgate New York Grand Central has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease.

What is the smoking policy at Westgate New York Grand Central?

Westgate New York Grand Central does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Westgate New York Grand Central

  • 8.4
    Excellent
    Staff 

    "The cleaning staff did a wonderful job each day and overall this was a great find."

    Deborah

    |

    December 12, 2018

  • 8.8
    Excellent
    Location

    "Room was adequate, great location, friendly staff, comfortable bed!"

    Jane

    |

    April 18, 2018

  • 9.6
    Exceptional
    Spaciousness

    "The room was huge with a king-size bed and a good-sized bathroom."

    Marion

    |

    December 16, 2019

Property ranking|Compared to 1,925 New York (NY) properties
See all rankings
Room comfort score
8.2/10
Review score - United States
8.9/10
Cheapest price score
Location score
8.7/10
Better than
95
%
of New York (NY) properties
Better than
95
%
of New York (NY) properties
Better than
94
%
of New York (NY) properties
Better than
89
%
of New York (NY) properties
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Overall rating:
7.8
Very good
97 reviews
Cleanliness
8.1
Facilities
6.8
Location
8.7
Read all reviews >
What travelers say they love:
Bed was very comfortable and the shower although somewhat da...
Deborah from Canada
Family with older children
More about Westgate New York Grand Central

More about Westgate New York Grand Central

Ideal for fun and relaxation, Westgate New York Grand Central is located in the Midtown East area of New York (NY). From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Consulate General of Ecuador, Consulate General of Saint Lucia, Church of the Covenant.

Offering hotel guests superior services and a broad range of amenities, Hilton Manhattan East Hotel is committed to ensuring that your stay is as comfortable as possible. Top features of the hotel include 24-hour room service, facilities for disabled guests, valet parking, room service, babysitting.

All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers wonderful recreational facilities such as fitness center, sauna to make your stay truly unforgettable. Discover an engaging blend of professional service and a wide array of features at Westgate New York Grand Central.

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Most talked about facilities

Housekeeping
5 mentions
Breakfast
4 mentions
Internet
4 mentions
Food & Dining
1 mention

What they offer

8.4
Excellent
Staff 

"The staff were excellent( accommodating & very helpful) , we..."

Phillip

|

May 15, 2019

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American

Nearby restaurants

American cuisine
American cuisine
McFadden's Restaurant and Saloon
40 m American, Bar, Pub
Calico Jack's
60 m American, Cajun Creole, Mexican
Cibo
70 m American, Italian
Italian cuisine
Italian cuisine
Patsy's Pizzeria
70 m Italian, Pizza
Pazzo Pizza
100 m Italian, Pizza
Piccolo Fiore Ristorante Italiano
170 m Italian
Asian cuisine
Asian cuisine
Sushi Time
150 m Asian, Japanese, Sushi
Aquamarine
240 m Asian, Japanese, Sushi
Sakagura
240 m Asian, Japanese, Sushi

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Westgate New York Grand Central from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness8.1
Facilities6.8
Location8.7
Room comfort and quality8.2
Service7.8
Value for money7.5
High score for New York (NY)
Rating
9+ Exceptional (10)
8-9 Excellent (9)
7-8 Very Good (15)
6-7 Good (10)
<6 Below Expectation (10)
Time of the year
Mar - May (12)
Jun - Aug (10)
Sep - Nov (15)
Dec - Feb (17)
Don't miss out!Users are booking a place in New York (NY) every 1 minutes on Agoda.com
All guests (97)
All languages

Show reviews that mention 

Showing 54 verified guest comments
123
9.0
Exceptional
wayne from Australia
Couple
Stayed 7 nights in April 2011

Enjoyed everthing about this hotel”

Location,rooms , service, cleanliness.

the hotel is in a central location, (42nd st east),within easy walking distance to grand central station, times square etc. the rooms were beautifully presented & the continental breakfast offered was first class, in great surroundings. staff were courteous & efficient,although not overly warm in their presentation. it would have been nice to have had free wifi available in the room,although it was free in the lobby. we enjoyed our stay immensly.

Reviewed May 19, 2011
9.3
Exceptional
Laura from United Kingdom
Couple
Stayed 4 nights in December 2012

No complaints at all. Great hotel!”

Excellent reception service and very good size rooms for New York. Bed was very comfortable too.

About 20 mins walk from Times Square, but very close to Grand Central Station and to the Chrysler building and Empire State. Don't miss Bryant Park if you go close to Christmas. It's 10 mins from the hotel and a real little winter wonderland. The rooms are modern, clean and a very good size. The guest services are impressive and they have a hotel car that takes you to the airport for the same price as the yellow taxis. I thoroughly enjoyed the hotel.

Reviewed December 20, 2012
9.6
Exceptional
Marion from Australia
Solo traveler
Stayed 3 nights in January 2019

Pretty amazing!”

This is an older hotel that has been refurbished. The room was huge with a king-size bed and a good-sized bathroom. It was GREAT value. The room had everything I needed and more. The location was really good, too. It was in a slightly less busy part of Manhattan yet centrally located. It was close enough to walk to the many attractions around NY. The only complaint I have was that the hot water didn't work and took a long time coming. Because it is an older hotel, the fittings and pipes are also old. I had to call the maintenance staff to get it running. The maintenance man was professional and efficient, and got my hot water running soon after. All in all, an absolutely FABULOUS stay!

Reviewed December 16, 2019
8.4
Excellent
Phillip from United Kingdom
Group
Stayed 4 nights in May 2019

Excellent”

A great budget hotel , great location just 5 minute walk to Grand Central - 20 minutes to Central park & Times square.The rooms were a good size, comfortable & clean,the bathroom could do with an upgrade. The soundproofing from the neighbouring room was excellent & street noise is to be expected form a downtown hotel. Our group decided to eat breakfast around the corner as the hotel breakfast was a little expensive for what is was. The staff were excellent( accommodating & very helpful) , we had some fun banter with them. I would definitely stay there again .

Reviewed May 15, 2019
10.0
Exceptional
KYRIAKIDOU from Greece
Couple
Stayed 5 nights in January 2019

Value for money, excellent location, helpful staff”

The hotel is only 6 mins from Grand Central as advertised, large rooms, clean, helpful staff. Only drawback, there is no wi-fi in the rooms (you have to pay for it). However, there is wi-fi in the lobby and 2 computers you can use. Would definitely stay there again and will recommend it to family and friends.

Reviewed January 09, 2019

Thank you for being our guest and for providing a review of your stay. We are pleased to learn that you enjoyed everything from our friendly staff to our convenient location. It goes without saying the amount of gratitude we feel when reading that you plan to return to our resort as the result of a great stay. We look forward to your visit the next time your travels bring you to the area! Warm Regards, Trina

Responded January 15, 2019
Westgate New York Grand Central
9.2
Exceptional
Daniela from United States
Couple
Stayed 1 night in October 2018

Nice location and hotel!”

We really enjoyed our one night stay here. We were on a second floor room, tucked into the back. Overall the hotel location is SUPER and the whole hotel feels clean and fancy. Room was not as tiny as it could have been for NYC and, because it was an old building, the walls were super thick and it felt all very solid. The only flaw we had was that there was a random loud CLUNK sound every 15-20 minutes. Just random enough not to be able to really report it to anyone. We suspect it was the air conditioner or some vent, though it didn't match the timing for it clicking on or off (or maybe a door or something below us since we were on the 2nd floor?) Since we were only there one night and slept with ear plugs anyways, it wasn't enough to dig into. It did seem to stop between midnight and 6am, but was back clunking at 6:30 when we were leaving. But would have complained or been an issue if we had stayed longer. But was great deal and great hotel with Agoda sale price!

Reviewed October 22, 2018

Daniela, Thank you so much for visiting our resort and sharing your feedback with us! We are thrilled that you enjoyed our location and your room accommodations. We appreciate you bringing the noise issue to our attention and we will be sure to address this immediately. We hope to see you again soon so that we may provide you an even better experience. - Kai

Responded October 30, 2018
Westgate New York Grand Central
7.7
Very good
Rosarin from United States
Solo traveler
Stayed 2 nights in August 2015

Okay for solo travelers”

location, room condition, amenities

Pleasant stay, although the front-desk staff was not that friendly. Other staffs were okay, room was clean. Location was just okay two blocks away from Grand Central Terminal and approximately 7-10 blocks to Times Square. Close to United Nation and Chrysler Building. Another Subway is about 7 (short blocks) East (Lexington Ave. + E. 53 St.). Quite safe area to walk even early in the morning ~ 5 a.m. Food and groceries are about one block from the hotel.

Reviewed August 10, 2015
8.0
Excellent
John from United Kingdom
Couple
Stayed 3 nights in March 2019

Very good”

Hotel is in a great location on E42nd St. Easy walking distance to central park, Times square etc. The hotel facilities are basic. We had a nice big room with a large comfortable bed. Although the fixtures and fittings, decor etc are a little dated we would stay here again. We did book quite far in advance however and got a good price. On looking at prices shortly before we arrived, we thought it was rather expensive compared to more modern hotels with better facilities. We looked at staying an extra night but this was going to cost us more than half of what we paid for the previous 3 nights. It is Manhattan though and you have to shop around.

Reviewed March 10, 2019

Hello John, Thank you for sharing your feedback with us. It brings us great pleasure to hear that your overall experience at our hotel was enjoyable! As we continue to update our units and facilities we hope to have another chance to welcome you back in the future! Regards, Kai

Responded March 20, 2019
Westgate New York Grand Central
9.2
Exceptional
Natalie from United Kingdom
Couple
Double Run Of House
Stayed 5 nights in April 2019

Exceptional”

Location was great, staff great and lobby area great. The only downside was the room was a bit dusty in areas and could have done with a deep clean. The deal we got was a room stated as “run of the house” we guess the room we had been given is hardy used all year round. But as it was NYC, we were hardly in the room so

Reviewed April 11, 2019

Natalie, We are delighted that you had a great experience at Westgate New Grand Central. It thrills us to hear that you appreciated our great location and wonderful staff. We will pass along your praise to our team. It is words just like these that keep us going. We truly look forward to many future visits! Warm Regards, Jackie

Responded April 18, 2019
Westgate New York Grand Central
7.7
Very good
Prem from India
Business traveler
Stayed 3 nights in September 2011

Old structure, good location”

good location

the location is good on the 42nd east street. the room size was good. the staff was pleasant, cheerful and helpful. the price for the room seemed to be a bit expensive, unless that is the market price prevailing in that city.

Reviewed September 20, 2011
10.0
Exceptional
Christopher from United States
Business traveler
Stayed 5 nights in November 2018

Fantastic Experience”

The price to location to amenities ratio this hotel offers relative to its ridiculously competitive prices cannot be beat. Highly recommended!

Reviewed October 11, 2019
7.7
Very good
Ping from China
Solo traveler
Stayed 2 nights in July 2012

Good service”

Everybody is nice! Room is a little small, but it's common of hotel at NY. Comfortable, soft bed. But a little far from subway.

Reviewed August 13, 2012
6.8
Good
Deborah from Philippines
Group
Stayed 3 nights in November 2017

Good”

A bit far from the more touristy places like times square. Near u.n. Building and chrysler bldg. nyc airporter stop at grand central is 4 blocks away and a bit uphill walk going to hotel .

Reviewed November 26, 2017
10.0
Exceptional
Heike from South Africa
Business traveler
Stayed 4 nights in April 2014

Value for money”

Friendly Staff, Big and Comfortable Rooms

My stay was awesome I enjoyed everything, the check-in and out was excellent and the staff is friendly t this hotel. You also get the value of what you pay which is awesome. It isabsolutely a hotel I would recommend to stay.

Reviewed May 06, 2014
8.4
Excellent
Deborah from Canada
Family with teens
Stayed 3 nights in December 2018

Excellent”

Great location!! We had a king room and was much larger than I expected. The staff were helpful and polite. Bed was very comfortable and the shower although somewhat dated, had good H2O pressure and nice hot water. The cleaning staff did a wonderful job each day and overall this was a great find. Thank you to all who served us well.

Reviewed December 12, 2018

Deborah, thank you for your review of Westgate New York City. We are happy to hear that you enjoyed your room accommodations, as well as the service provided to you by our staff. We invite you back, and we hope to see you again very soon. Sam

Responded December 14, 2018
Westgate New York Grand Central
8.0
Excellent
Wan from Malaysia
Business traveler
Stayed 7 nights in November 2009

Excellent Service from the reservation office!”

Room is neat & clean.
Slow internet connection.

Will rated this hotel an average grade. But the service from reservation office is excellent. From making enquiry, booking and even requesting for detail billing after checked out; all these being done via email due to different time zone. The prompt response from staff is superb, thumbs up!

Reviewed December 30, 2009
8.0
Excellent
Chen from United States
Business traveler
room
Stayed 1 night in March 2020

Very good”

Central location, nice and clean room

Reviewed March 03, 2020
7.6
Very good
Ray from United Kingdom
Group
Stayed 5 nights in February 2019

Very good”

Great location. Staff great. The only let down was condition of room. In great need of upgrading. Bed was very comfortable. Had a couple of issues with plumbing which was fixed. Believe it has recently been taken over with plans to renovate.

Reviewed February 22, 2019

Ray, Thank you for sharing your feedback. We are sorry to hear that you may have experienced some issues in your unit. Your comments show us that we are failing to deliver our standards for service and quality and that improvements are necessary. Our resort management will review these issues and immediately address them so that we can ensure our guests are receiving the value that they expect and deserve. We hope that despite this issue you will choose to stay with us again so that we may deliver the exceptional vacation experience that we know we can provide. Regards, Kai

Responded March 04, 2019
Westgate New York Grand Central
6.8
Good
Jairo from United States
Business traveler
Stayed 1 night in January 2020

Good enough, but old”

The hotel is old. Not the most efficient set up you will see, but that is compensated by its staff, who are very nice and helpful. The hotel rate is deceptively low. The "resort fee" (for having safe in your room, among other things) they charge you upon checking in is essentially the part of the nightly rate they do not advertise.

Reviewed January 29, 2020
8.8
Excellent
Jane from United Kingdom
Couple
Stayed 4 nights in April 2018

Perfect location”

Room was adequate, great location, friendly staff, comfortable bed!

Reviewed April 19, 2018
123
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