"The soundproofing from the neighbouring room was excellent & street noise is to be expected form a downtown hotel."
Location rating score
550 meters to public transportation
|Value for money||7.5|
|Nearest airport||LaGuardia Airport (LGA)|
|Distance to airport||8.8 km|
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
For those who wish to drive their own cars, Westgate New York Grand Central has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease.
Westgate New York Grand Central does not permit smoking in any of its rooms, but allows smoking in designated areas.
"The cleaning staff did a wonderful job each day and overall this was a great find."
December 12, 2018
"Room was adequate, great location, friendly staff, comfortable bed!"
April 18, 2018
"The room was huge with a king-size bed and a good-sized bathroom."
December 16, 2019
Ideal for fun and relaxation, Westgate New York Grand Central is located in the Midtown East area of New York (NY). From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Consulate General of Ecuador, Consulate General of Saint Lucia, Church of the Covenant.
Offering hotel guests superior services and a broad range of amenities, Hilton Manhattan East Hotel is committed to ensuring that your stay is as comfortable as possible. Top features of the hotel include 24-hour room service, facilities for disabled guests, valet parking, room service, babysitting.
All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers wonderful recreational facilities such as fitness center, sauna to make your stay truly unforgettable. Discover an engaging blend of professional service and a wide array of features at Westgate New York Grand Central.
"The staff were excellent( accommodating & very helpful) , we..."
May 15, 2019
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-18 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 19 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Westgate New York Grand Central
Show reviews that mention
Enjoyed everthing about this hotel”
the hotel is in a central location, (42nd st east),within easy walking distance to grand central station, times square etc. the rooms were beautifully presented & the continental breakfast offered was first class, in great surroundings. staff were courteous & efficient,although not overly warm in their presentation. it would have been nice to have had free wifi available in the room,although it was free in the lobby. we enjoyed our stay immensly.
No complaints at all. Great hotel!”
About 20 mins walk from Times Square, but very close to Grand Central Station and to the Chrysler building and Empire State. Don't miss Bryant Park if you go close to Christmas. It's 10 mins from the hotel and a real little winter wonderland. The rooms are modern, clean and a very good size. The guest services are impressive and they have a hotel car that takes you to the airport for the same price as the yellow taxis. I thoroughly enjoyed the hotel.
This is an older hotel that has been refurbished. The room was huge with a king-size bed and a good-sized bathroom. It was GREAT value. The room had everything I needed and more. The location was really good, too. It was in a slightly less busy part of Manhattan yet centrally located. It was close enough to walk to the many attractions around NY. The only complaint I have was that the hot water didn't work and took a long time coming. Because it is an older hotel, the fittings and pipes are also old. I had to call the maintenance staff to get it running. The maintenance man was professional and efficient, and got my hot water running soon after. All in all, an absolutely FABULOUS stay!
A great budget hotel , great location just 5 minute walk to Grand Central - 20 minutes to Central park & Times square.The rooms were a good size, comfortable & clean,the bathroom could do with an upgrade. The soundproofing from the neighbouring room was excellent & street noise is to be expected form a downtown hotel. Our group decided to eat breakfast around the corner as the hotel breakfast was a little expensive for what is was. The staff were excellent( accommodating & very helpful) , we had some fun banter with them. I would definitely stay there again .
Value for money, excellent location, helpful staff”
The hotel is only 6 mins from Grand Central as advertised, large rooms, clean, helpful staff. Only drawback, there is no wi-fi in the rooms (you have to pay for it). However, there is wi-fi in the lobby and 2 computers you can use. Would definitely stay there again and will recommend it to family and friends.
Thank you for being our guest and for providing a review of your stay. We are pleased to learn that you enjoyed everything from our friendly staff to our convenient location. It goes without saying the amount of gratitude we feel when reading that you plan to return to our resort as the result of a great stay. We look forward to your visit the next time your travels bring you to the area! Warm Regards, Trina
Nice location and hotel!”
We really enjoyed our one night stay here. We were on a second floor room, tucked into the back. Overall the hotel location is SUPER and the whole hotel feels clean and fancy. Room was not as tiny as it could have been for NYC and, because it was an old building, the walls were super thick and it felt all very solid. The only flaw we had was that there was a random loud CLUNK sound every 15-20 minutes. Just random enough not to be able to really report it to anyone. We suspect it was the air conditioner or some vent, though it didn't match the timing for it clicking on or off (or maybe a door or something below us since we were on the 2nd floor?) Since we were only there one night and slept with ear plugs anyways, it wasn't enough to dig into. It did seem to stop between midnight and 6am, but was back clunking at 6:30 when we were leaving. But would have complained or been an issue if we had stayed longer. But was great deal and great hotel with Agoda sale price!
Daniela, Thank you so much for visiting our resort and sharing your feedback with us! We are thrilled that you enjoyed our location and your room accommodations. We appreciate you bringing the noise issue to our attention and we will be sure to address this immediately. We hope to see you again soon so that we may provide you an even better experience. - Kai
Okay for solo travelers”
Pleasant stay, although the front-desk staff was not that friendly. Other staffs were okay, room was clean. Location was just okay two blocks away from Grand Central Terminal and approximately 7-10 blocks to Times Square. Close to United Nation and Chrysler Building. Another Subway is about 7 (short blocks) East (Lexington Ave. + E. 53 St.). Quite safe area to walk even early in the morning ~ 5 a.m. Food and groceries are about one block from the hotel.
Hotel is in a great location on E42nd St. Easy walking distance to central park, Times square etc. The hotel facilities are basic. We had a nice big room with a large comfortable bed. Although the fixtures and fittings, decor etc are a little dated we would stay here again. We did book quite far in advance however and got a good price. On looking at prices shortly before we arrived, we thought it was rather expensive compared to more modern hotels with better facilities. We looked at staying an extra night but this was going to cost us more than half of what we paid for the previous 3 nights. It is Manhattan though and you have to shop around.
Hello John, Thank you for sharing your feedback with us. It brings us great pleasure to hear that your overall experience at our hotel was enjoyable! As we continue to update our units and facilities we hope to have another chance to welcome you back in the future! Regards, Kai
Location was great, staff great and lobby area great. The only downside was the room was a bit dusty in areas and could have done with a deep clean. The deal we got was a room stated as “run of the house” we guess the room we had been given is hardy used all year round. But as it was NYC, we were hardly in the room so
Natalie, We are delighted that you had a great experience at Westgate New Grand Central. It thrills us to hear that you appreciated our great location and wonderful staff. We will pass along your praise to our team. It is words just like these that keep us going. We truly look forward to many future visits! Warm Regards, Jackie
Old structure, good location”
the location is good on the 42nd east street. the room size was good. the staff was pleasant, cheerful and helpful. the price for the room seemed to be a bit expensive, unless that is the market price prevailing in that city.
The price to location to amenities ratio this hotel offers relative to its ridiculously competitive prices cannot be beat. Highly recommended!
Everybody is nice! Room is a little small, but it's common of hotel at NY. Comfortable, soft bed. But a little far from subway.
A bit far from the more touristy places like times square. Near u.n. Building and chrysler bldg. nyc airporter stop at grand central is 4 blocks away and a bit uphill walk going to hotel .
Value for money”
My stay was awesome I enjoyed everything, the check-in and out was excellent and the staff is friendly t this hotel. You also get the value of what you pay which is awesome. It isabsolutely a hotel I would recommend to stay.
Great location!! We had a king room and was much larger than I expected. The staff were helpful and polite. Bed was very comfortable and the shower although somewhat dated, had good H2O pressure and nice hot water. The cleaning staff did a wonderful job each day and overall this was a great find. Thank you to all who served us well.
Deborah, thank you for your review of Westgate New York City. We are happy to hear that you enjoyed your room accommodations, as well as the service provided to you by our staff. We invite you back, and we hope to see you again very soon. Sam
Excellent Service from the reservation office!”
Will rated this hotel an average grade. But the service from reservation office is excellent. From making enquiry, booking and even requesting for detail billing after checked out; all these being done via email due to different time zone. The prompt response from staff is superb, thumbs up!
Central location, nice and clean room
Great location. Staff great. The only let down was condition of room. In great need of upgrading. Bed was very comfortable. Had a couple of issues with plumbing which was fixed. Believe it has recently been taken over with plans to renovate.
Ray, Thank you for sharing your feedback. We are sorry to hear that you may have experienced some issues in your unit. Your comments show us that we are failing to deliver our standards for service and quality and that improvements are necessary. Our resort management will review these issues and immediately address them so that we can ensure our guests are receiving the value that they expect and deserve. We hope that despite this issue you will choose to stay with us again so that we may deliver the exceptional vacation experience that we know we can provide. Regards, Kai
Good enough, but old”
The hotel is old. Not the most efficient set up you will see, but that is compensated by its staff, who are very nice and helpful. The hotel rate is deceptively low. The "resort fee" (for having safe in your room, among other things) they charge you upon checking in is essentially the part of the nightly rate they do not advertise.
Room was adequate, great location, friendly staff, comfortable bed!