Recent customer comments

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Excellent



based on 966 reviews
  • Cleanliness 9.3
  • Facilities 8.5
  • Location 8.6
  • Room comfort and quality 9.2
  • Service 9.3
  • Value for money 8.9
  • Food and dining 8.3
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George from United States
Couple
Deluxe Double
Stayed 2 nights in March 2016
Lovely Hotel
Breakfasts were superb & hotel is lovely. However would be guests need to be informed that elevator only goes up to 3rd floor so you have to climb a flight of 30 stairs if your room i on the 4th floor. There are no luggage racks or tables. We had to keep one suitcase on the floor & 2nd small (carry-on size) suitcase fit into arm chair.
Reviewed March 28, 2016

SURAPIT from Thailand
Business traveler
Junior Suite Double
Stayed 1 night in February 2016
good value, nice staff
clean,staff,food
love it
Reviewed March 27, 2016

scott from United Kingdom
Couple
Deluxe Double
Stayed 1 night in March 2016
Best hotel in the city
Staff, staff and staff
Well worth the stay. Would recommend to everybody
Reviewed March 24, 2016

Joergfried from Germany
Couple
Junior Suite Double
Stayed 2 nights in March 2016
3 nights in white mansion
Nice location and very friendly and helpful people
Reviewed March 22, 2016

Luke from Singapore
Couple
Junior Suite Double
Stayed 2 nights in March 2016
Very good
Excellent customer service, Great food, accommodating staff
Very relaxing, great for couples who want to get a break from the hustle and bustle of Phnom Penh
Reviewed March 20, 2016

Jonathan from United Kingdom
Business traveler
Junior Suite Double
Stayed 3 nights in March 2016
Excellent ambience with spacious rooms.
Ordinarily the outsourcing of catering arraangements would be a worry - but in this case it is to one of the best quality bakers/cafes in Phnom Penh. Staff could not be more helpful.Rooms are large.
Perhaps the communal area possibilities are a bit limited - which is not really a worry when on a business trip but may be when on holiday.
Reviewed March 20, 2016

scott from United Kingdom
Couple
Deluxe Double
Stayed 3 nights in March 2016
Holiday
Great place to stay and the staff could not be more helpful. Would recommend the hotel.
Reviewed March 18, 2016

christoph from Switzerland
Solo traveler
Suite Twin
Stayed 5 nights in March 2016
Great Manision, Great Staff, Great Room 314
Well trained staff, beautiful Architecture, spa
Smiling, helpfull Staff...amazing Breakfast in French Bakery next to Hotel....White Mansion is the ex residence of US-embassy Staff...but rebuilt and top modern...
Reviewed March 16, 2016

Jira from Philippines
Group
Deluxe Double
Stayed 1 night in February 2016
Great staff, good breakfast, near royal palace
Great staff, good breakfast, near royal palace
Great stay! Staff were very helpful and even gave out recommendations on restaurants and places to visit in the city. The best hotel we've stayed at Cambodia! Wifi was also very fast and they provided unlimited breakfast at Eric Kayser. The location is also very good, just around 10-min walk to The Royal Palace, around 10 to 15-min tuktuk ride to most of the sites and markets in the city. The bad thing is that my friend had to sleep on an extra bed since there were three of us and she complained she was itchy all over afterwards. Also there was no door to the shower and the room for the toilet is not very private either
Reviewed March 06, 2016

Thomas from United States
Solo traveler
Deluxe Double
Stayed 1 night in February 2016
Just OK for the money
staff
Just OK. Breakfast was not a buffet, order from limited menu. Great staff. Maybe 3.5 stars.
Reviewed March 04, 2016


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