White Palace Hotel
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Executive lounge
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7.3 Very good location
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7.3Location
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White Palace Hotel

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From 29 reviewsSee what guests said
6.9
  • Free Wi-Fi in all rooms

  • Sauna

  • Steamroom

  • Air conditioning

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Room choices
Presidential Suite
...
  • City view
  • 72 m²/775 ft²
  • 1 double bed and 1 sofa bed
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Suite
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  • City view
  • 36 m²/388 ft²
  • 1 double bed and 1 sofa bed
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Deluxe
...
  • City view
  • 32 m²/344 ft²
  • 2 single beds or 1 double b...
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Superior
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  • City view
  • 15 m²/161 ft²
  • 1 double bed
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White Palace Deluxe
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  • City view
  • 32 m²/344 ft²
  • 1 double bed
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Deluxe Triple Room
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  • 1 single bed and 1 king bed
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Verified guest reviews

Agoda Reviews (29)Booking.com Reviews (18)
Filter by guest type:
Cleanliness7.0
Facilities6.6
Location7.3
Room comfort and quality6.7
Service6.9
Value for money6.9
Provided by verified guests of Agoda
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12
9.2
Gordon from Canada
Solo traveler
Deluxe
Stayed 1 night in February 2017
Higher quality all round. Friendly helpful staff.
Could not fault this hotel or staff. Not a budget hotel, but you get value for your money. Relaxing is easy here.
Reviewed February 10, 2017
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4.4
Edson from Brazil
Solo traveler
Deluxe
Stayed 5 nights in January 2017
Very noisy hotel!!!
The hotel looks better on the photos than actually is. The room and common areas need some renovation. The bathroom gets flooded after shower as it's not sealed on the edge of the bathtub. There were a couple of cockroaches in the room. Wi-fi didn't work half of the time. It's a very noisy hotel most of the time. There were 2 parties during my stay with very loud music until late time and frequent noise of people moving furnitures. The breakfast is another let down. I've been told that if there are less than 40 guests there is no buffet served and what we get is a very limited option. And the staff don't bother to bring more food if run out of food. Overall not happy with my stay. There is a new and nice hotel next door for about the same price.
Reviewed January 13, 2017
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3.7
Mark from United States
Business traveler
Deluxe
Stayed 11 nights in January 2016
Dirty Hotel
Location, location, and the staff were nice and helpful.
Terrible, I had to request to be moved to a new room because the rug was very dirty and the room stunk very bad, the next room was a little better but not much. There was a pile of wood shavings that the maid never cleaned up throughout the time I was there that were from termites eating the bed. There were mice and rats in the hotel to include the rooms. The staff were pleasant and helpful.
Reviewed January 18, 2016
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3.0
Peter from Germany
Family with young children
White Palace Deluxe
Stayed 4 nights in November 2015
Rathole Hotel
Warning! Something like this hotel, we have never experienced. And we have traveled around sixty countries worldwide. We have tented in this House two Deluxe Rooms (White Palace. Already at check-in they wanted to give us an inferior room category. Our Vietnamese goddaughter has then regulated, as the staff has virtually no English spoken. After three days, at night came our goddaughter with her four year old son into our room, because they looked at night a rat that had bitten around in her room on milk cartons and tubes of ointment. The summoned staff looked overwhelmed and so we had five of us to sleep one night in our room. The next morning then they got another room, but to say sorry was the only reaction of the front desk staff. When we arrived in our room the next night, we had to see that also a rat had visited us and had brought fish remains in our room. We then saw to it that the chief had come at night from home, but even here there were besides the only Sorry to another room for the night. The next morning we left after four days. When we checked out we were offered 20 euros converted to for the one night that we had to spend together in one room. An absolute impudence. I can only advise everyone to make a big circle around this house. Instead of "White Palace Hotel" it should say "Rathole Hotel.
Reviewed November 13, 2015
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6.7
Hoang from Vietnam
Family with young children
Superior
Stayed 1 night in February 2014
Below average hotel
location
I don't like the hotel, sorry. It wasn't exactly as it advertised itself on the internet and agoda.com. The hotel looked very old and dirty from outside. The lobby was narrow and not clean. The lift made you feel it is about to fall. The room is terrible with full of smoking odor even though I had booked non-smoking rooms. The corridor and the walls were dirty with stains everywhere. The whole hotel is with musty smell. There was literally nothing in the room you could use except the TV with mostly local channels. Beds are terrible. The bathroom was even worse with broken shower, no toiletries at all. However, to be fair, the restaurant was surprisingly good with excellent food, local of course. I don't think they serve western food except for bread and butter. The breakfast is ok but local food for breakfast was so spicy, for your information. Anyhow, this hotel was in a very good location in this remote area of Vietnam. Since we just stayed one night so didn't bother to make complaint to the hotel manager. So if you don't mind local food and you are ok with just 1 night sleep on your trip around the beautiful Vietnam, I think this hotel is a good value.
Reviewed March 18, 2014
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9.3
Hannah from Australia
Couple
Superior
Stayed 1 night in August 2013
Comfy and clean overnight stay
Comfy bed, good breakfast, staff speak English
Located on the main road, was a good overnight stay to get some rest and relaxation after travelling on the road. Great to have a big comfy bed and good selection at the buffet breakfast. Great value for money!
Reviewed August 21, 2013
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5.0
Mitesh from India
Couple
Superior
Stayed 3 nights in March 2013
the hotel was ok
location was good
the hotel is ok. the location is also good. i dint like the staff attitude. they were not so helpful.
Reviewed April 05, 2013
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9.7
Wilhelm from Austria
Couple
Superior
Stayed 1 night in March 2013
The best in town, furnished fit for a king
Luxury, furnishing, friendly staff
Entering the room, the luxury furnishing surprises. On a 4-week trip, it was the best furnished place.
Reviewed March 19, 2013
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8.3
Lubos from Czech Republic
Business traveler
Superior
Stayed 1 night in October 2012
Bright hotel - nice, clean and new.
Location in downtown
I am in the conviction that this hotel is the best choice in Ha Tinh city. The hotel and rooms are very clean and furnished by good quality stuff. Breakfast is quite large, but in Vietnamese style (typical Vietnamese disgust for breakfast as soups etc). Not sure there is any facility for sport.
Reviewed October 19, 2012
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8.7
Carol from United States
Family with teens
White Palace Deluxe
Stayed 3 nights in October 2011
Newest hotel in town and service with a smile
Clean, spacious room; friendly, helpful staff
Very clean and only 3 months old. Buffet breakfast included, although not very appealing - horrible coffee. Lunch from menu was excellent.
Reviewed October 30, 2011
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12
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