White Rock Waterpark and Beach Hotel

White Rock Waterpark and Beach Hotel

Subic Zambales, Subic Bay, Subic (Zambales), Philippines, 2209
- View on map
Beachside Bungalow - Bed White Rock Waterpark and Beach Hotel
Beachside Bungalow - Bed
    Removed from saved list
    Lobby White Rock Waterpark and Beach Hotel
    Beach White Rock Waterpark and Beach Hotel
    Beach White Rock Waterpark and Beach Hotel
    Poolside Room White Rock Waterpark and Beach Hotel
    See all 46 photos
     White Rock Waterpark and Beach Hotel

    Guest reviews

    6.4
    Good
    /10
    (420 reviews)See what guests said
    8.0
    Very good

    "The pools are well attended by their staff, the food are tas..."

    Philip

    -

    January 14, 2019

    Property highlights

    • Private beach

    • Hot tub

    • Breakfast [free]

    • Air conditioning

    This property is in high demand!Booked 13 times since yesterday
    Good
    Location
    6.8
    See map

    Fast facts about White Rock Waterpark and Beach Hotel

    Value for money5.5
    Distance to city center10.0 km
    Location rating6.8
    Nearest airportSubic Bay International Airport (SFS)
    Distance to airport7.8 km
    Select your room
    Poolside Room
    Poolside Room
    ...
    • Room size: 24 m²/258 ft²
    • Pool view
    • 2 double beds
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 29 m²/312 ft²
    • Balcony/terrace
    • 2 single beds and 1 bunk be...
    Enter dates to see prices
    Beachside Bungalow
    Beachside Bungalow
    ...
    • Room size: 16 m²/172 ft²
    • Beach view
    • 1 single bed and 1 double b...
    Enter dates to see prices
    Deluxe Studio
    Deluxe Studio
    ...
    • Room size: 20 m²/215 ft²
    • Bathtub
    • 2 single beds and 2 bunk be...
    Enter dates to see prices
    Have a question for White Rock Waterpark and Beach Hotel?

    What people love about the property

    • 7.2
      Very good

      "Staff are friendly and accommodating, rooms are big enough for a family, it has huge beds."

      LILIA

      |

      October 18, 2018

    • 8.0
      Very good

      "The resort is doing its best to improve its facilities and to catch up with the new resorts that are showing in the vicinity"

      Philip

      |

      January 14, 2019

    • 8.4
      Excellent

      "the reception, room service, and security staffs were corteous and accommodating."

      Marco C.

      |

      January 2, 2019

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

    Sign in now
    More about White Rock Waterpark and Beach Hotel

    More about White Rock Waterpark and Beach Hotel

    8.4
    Excellent

    "Beautiful area, nice pools, great staff, stayed in beachfron..."

    Lane

    |

    November 23, 2016

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Thanks for all the friendly staff."

    Ellen R.

    |

    December 25, 2017

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    Property's guest policies

    Show less

    Some helpful facts

    Show less

    Announcements

    Children 3-7 years old who exceed room capacity will be charged PHP 1,000 per child per night with or without extra bedding provided.

    Real reviews from real guests

    Agoda Reviews (420)Booking.com Reviews (95)
    Cleanliness6.4
    Facilities6.8
    Location6.8
    Room comfort and quality6.6
    Service7.0
    Value for money5.5
    Provided by verified guests of Agoda
    All languages
    All guests (420)
    All room types

    Show reviews that mention 

    Showing 311 verified guest comments
    12345
    8.8
    Excellent
    Gina from Philippines
    Couple
    Deluxe Room
    Stayed 1 night in February 2019
    Amazing Getaway 🏝☀️ ”
    Friendly and very accommodating staffs. We enjoyed all the amenities. It was so clean and the place is very secured. Recommended for kids to adults. The food is great! And the location is accessible. Hassle free from traffic from Manila to Subic. Will definitely come back again with my family.
    Reviewed February 18, 2019
    2.0
    Rommel from Philippines
    Group
    Deluxe Room
    Stayed 3 nights in February 2019
    The Worst Waterpark in Subic. ”
    We are a group of 9 with kids and we booked via this platform and rooms to accommodate 4 at least in each room. Told only 1 room can accommodate 2. We rented for 3 nights. Told we need to pay extra 17k for the 4 additional guests and even my 7 yr old child has a charge and had to pay 3k added too. We were booked in the old building near the construction site which we frowned upon. The property which we were fond because of large expanse of open spaces in the past has been poorly overdeveloped. Hodgepodge of various amenities of low grade quality. No coffee so bring your own. No water heater at 5am when you need one. Rates of services are expensive. Massage at 900 after 40% discount. What a rip off. We would never go back from way back when of a memory of very nice beach we remember 17 years ago.
    Reviewed February 07, 2019
    8.0
    Excellent
    Jeneffer from Philippines
    Family with young children
    Deluxe Room
    Stayed 1 night in December 2018
    Very good”
    Staff are nice and very accommodating. The room and CR was big and clean. Their are lots of amenities that my family especially my kids enjoyed. The only thing is that there is additional P1,000 peso charge for kids aged 3 to 7 years old and 8 yrs old and up was considered as adult which is additional P1,950. But overall our stay was amazing.
    Reviewed December 17, 2018
    Thank you for your feedback! We appreciate all your good words. We hope that you will come back again on your next trip!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    8.0
    Excellent
    Philip from Philippines
    Family with young children
    Deluxe Room
    Stayed 1 night in January 2019
    Some reviews are not true...”
    I was truly surprised with what my family experienced when we had our vacation last weekend. My expectations with the resort is very low because of a handful of negative feedback from different booking apps, but everything turned differently pleasant. The pools are well attended by their staff, the food are tastefully prepared, the room is above average and the staff are nice and attentive. The resort is doing its best to improve its facilities and to catch up with the new resorts that are showing in the vicinity
    Reviewed January 14, 2019
    Thank you for your feedback! We are really delighted with all your words. We hope that you come back again here at Whiterock.
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    8.4
    Excellent
    Marco from Philippines
    Family with young children
    Deluxe Room
    Stayed 1 night in December 2018
    Great and huge resort and waterpark facilities yet ambiguous pricing and inclusive amenities”
    The good side: The hotel, waterpark, amusement, and parking facilities are overwhelmingly big in number and in size (literally). Everything can suit families and groups, big and small. Also, the reception, room service, and security staffs were corteous and accommodating. Breakfast buffet choices as well as refillable brewed coffee, hot tea, and cold beverages are much appreciated. The not-so-good side: The messaging of advertised room rates and supposed inclusions needs further review. Posted prices and inclusive amenities in Agoda (as opposed to Whiterock's website) for the same exact room tend to be misinterpreted. For example, the newly-upgraded "Deluxe Room" we originally booked and paid at a discount can accommodate up to 4 guests (2 single beds and a 2-pax bunk bed); however, we found out upon check-in that the quoted room rate ambiguously applies for the first 2 guests only, leaving the other two "extra" guests for non-discounted add-on rate. This particular case may subject clueless guests for unforeseen cost upon check-in and/or check-out. Final thoughts: In our recent overnight stay, the reception offered us a free upgrade to Main Premium Deluxe room to compensate for the unclear advertised rate and amenities we paid for in advance. We appreciated this kind gesture but we'd be more than happy to see a more straightforward pricing to avoid such confusion in the future.
    Reviewed January 02, 2019
    Thank you for your feedback! We appreciate all your good works. We hope that you will come back again on your next trip!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    8.4
    Excellent
    joan from Philippines
    Family with young children
    Poolside Room
    Stayed 2 nights in March 2018
    My family loved the place😁”
    We always visit whiterock 2-3times a year..the facilities is so good for the kids and family..you can bring food and drinks..their are lots of amenities you can really enjoy..especially now they have inflatble island.we are the first family to used it.thank you for the whiterock staff for giving us memorble vacation..
    Reviewed March 27, 2018
    6.0
    Grace from Singapore
    Family with young children
    Poolside Room
    Stayed 1 night in December 2018
    I need my comfirmation letter of my booking last dec.22-2018 until dec.23 2018”
    Pls.email me my comfirmation letter in agoda last dec.22- 23 2018 i think you double charged me in agoda singapore but no comfirmation letter email and you charged me also in white rock subic philippines
    Reviewed February 03, 2019
    Good day! Please contact agoda hotline for this matter. Whiterock only charge you with the 2 extra adult when you arrived/check-in and not the accommodation. However, agoda is in-charge for charging your accommodation. Thank you reaching out to us.
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    4.4
    Michelle from Philippines
    Family with young children
    Poolside Room
    Stayed 2 nights in January 2019
    OUTDATED EXPENSIVE RESORT”
    This resort is very much outdated yet still very expensive. My 3 and 6 year old kids have additional payment of 1,000/each/night for the use of waterpark and daily breakfast. On top of the room payment (which is by the way a capacity of 4 people already, 2 double beds). First night, no water on the sink toilet shower and super low to no connectivity at all wifi. The breakfast was just OKAY (this is the very first hotel resort which i need to pay for my 2 kids to eat, my youngest who dont even eat 1/4 of a plate, they are most of time free even at expensive buffets). The waterpark which is the highlight of this resort is just OKAY (they can update this but i think the management is contented with what they already have). The wave pool has only 30 minutes period of use (meaning 30 minutes use then 30 minutes-1 hour waiting time, you cannot enjoy that much because the waves will disappear fast). The kiddie waterpark has a super cold water that kids wont get to stay long, 5 minutes max then they are freezing already. We've been to waterparks before, most of the pools that kids can go, the water are warm to just right, not COLD. The playground and obstacle course were good, this is the only place my kids enjoyed. The beach, you can just walk on them or do kayak. Lastly, the wristbands, when you check-in you will need to wear wristbands to enter the hotel and YOU WILL NEED TO WEAR IT THE ENTIRE STAY (sadly 3 days for us), we went to subic freeport wearing them. The only compliment i have is their staff, everyone was courteous and nice. Overall verdict, will not comeback again.
    Reviewed January 28, 2019
    Thank you for your feedback! We appreciate all your good words, we are trying our best to meet every guest's expectation. We hope that you will choose us again on your next trip!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    6.4
    Good
    Justin from Australia
    Family with young children
    Deluxe Room
    Stayed 3 nights in January 2019
    Average Place For The Price”
    We went here for the waterslide park (or so we though). In reality only one very fast slide was working, one was too scary for all of us and the other two were not working. The outdoor inflatable world was actually really good. The price for food etc was over-priced. Overall, we were happy for an all-in-one resort but this place didn't deliver and of course, your isolated with the location.
    Reviewed January 27, 2019
    Thank you for your feedback! We appreciate all your good words and we will try to be our best to serve the quality service you can have. We will be delighted if you will come back again in our resort!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    5.2
    Ruben from Australia
    Couple
    Poolside Room
    Stayed 2 nights in November 2018
    Outdated hotel that is over priced ”
    Pros - wave pool, infinity pool and 1 working slide Cons - outdated rooms, no kettle and safe, extremely low shower pressure, very expensive food, 2 of the slides are not working, towels are so thin and old, tv is very old, the decor is tasteless. Our last night there was no water for shower or toilet, wifi is on and off
    Reviewed November 17, 2018
    Thank you for your feedback! We appreciate all your good words. We hope that you will come back again on your next trip!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    4.0
    Dilip from Hong Kong
    Group
    Deluxe Room
    Stayed 1 night in November 2018
    Complete rip off”
    This hotel is a complete rip off!!! Waste of money, way over priced. Rooms are dirty, staff are negligent, they made us wait 2 hours for check-in, and then they gave us keys to a room which already had another guest inside!!!
    Reviewed November 04, 2018
    Thank you for your feedback! We are trying to meet every guest's expectation. We hope that you will come back again on your next trip!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    4.8
    Irene from Philippines
    Family with teens
    Poolside Room
    Stayed 2 nights in April 2018
    Acceptable”
    We are a family of returning guests. Over the years,White Rock has been our favorite beach getaway because it is so near from Manila and considered as one if not the best beach hotels in Zambales. Unfortunately, the expectation failed this time due to the drastic changes in the facilities and the inefficient operating procedures such as front desk management. Guests has to queue for more than an hour just to check-in despite the confirmed bookings made online and giving you an already occupied room! Chaos happens when guests are coming all at the same time, but this scenario is unacceptable when a hotel is already running and in business for such a long time. The facilities were updated by having additional rooms / villas/ pools and the water park....but extending the structures and not keeping the beach front as it was before was just disappointing. Cleanliness of the room and bathroom is also disappointing. I know this review has been long overdue, but I still want to submit it.
    Reviewed November 04, 2018
    Thank you for your feedback! We appreciate all your good words and We are delighted that you enjoyed our resort. We hope that you will come back again on your next trip!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    8.0
    Excellent
    Ma. from Philippines
    Family with young children
    Poolside Room
    Stayed 1 night in September 2018
    Quick Getaway for families with Kids”
    My husband, son and I went for overnight here. My son had a marvelous time with the different pools --- kiddie pool, plunge tool, wave pool. As he loves swimming, it was pure enjoyment for him. We stayed by the room in the pool area. We liked that outside the room is a table with benches and a hammock-style seat which we lounged around and ate our merienda. The room is just fine, it is definitely not a 4 or 5 star room. Our aircon was not working when we got in, we reported it and the resort immediately sent someone to fix it. Although the next day, we saw water on the floor and we saw it coming from the aircon. I had to put a towel on the floor, so we would not slip and also to wipe the water. The bathroom definitely needs renovation. For the price of the overnight stay, I was expecting a better looking restroom. You can see the wear and tear of the bathroom. It was clean and bathroom was spacious, but a more modern looking bathroom will be a plus
    Reviewed September 14, 2018
    8.0
    Excellent
    Ronald from Philippines
    Family with young children
    Poolside Room
    Stayed 2 nights in November 2018
    good!”
    nice wave pool
    Reviewed December 20, 2018
    Thank you for your feedback! We hope that you will come back again on your next trip!
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    9.2
    Exceptional
    ELAINE from Philippines
    Family with teens
    Poolside Room
    Stayed 1 night in January 2018
    The place and amenities are complete.Staffs roaming around are friendly.”
    Everything is perfect just improve the front desk receptionist because as much as she wanted a quick turn over of customers, we were given the impression that she just wanted to dismiss us , leaving us clueless of what possible activities we might have availed. Other than that, the renovation of the rooms and facilities are impressive. The staffs roaming around are friendly. We will definitely return.
    Reviewed January 05, 2018
    8.0
    Excellent
    Pauline from Philippines
    Family with young children
    Poolside Room
    Stayed 1 night in June 2017
    The place is great, you will never get bored because of the many activities inside the resort.”
    I think you just need to improve on your check in process because it tooks us too long to wait and there are so many guests already. If the rooms are not yet ready, encourage the guests to enjoy the resort facilities while waiting for their rooms to be ready. The front desk staff should be more educated on how to handle situations with angry guests; there should be a dedicated staff to welcome the guests and provide welcome drinks because most of these guests were so tired, exhausted and just looking forward to relax. Most of the staff in the front desk were not smiling anymore and as if they are not happy to see the guests coming in. Good customer service is always number 1; please know that your resort is not cheap so the guests are expecting more. I brought our staff here for company outing and also brought my family and friends including their families, they did enjoy the facilities but please keep on improving and adding more exciting things to do for both adults and children.
    Reviewed June 16, 2017
    8.3
    Excellent
    Ailleen from Philippines
    Family with young children
    Poolside Room
    Stayed 1 night in May 2015
    Great weekend!”
    Good location, nice rooms, clean beach and waterpark
    We enjoyed our stay at the hotel. We chose this hotel because it has a waterpark and beach. The resort is spacious unlike other hotels in the area. The rooms are ok. Our poolside rooms have 2 queen beds. The hotel rate is a bit pricey but its worth it because of the amenities included which you cannoy getvin other hotels in the area. The hotel staffs are friendly and accomodating.
    Reviewed May 26, 2015
    8.0
    Excellent
    ROSEMARIE from Philippines
    Family with young children
    Poolside Room
    Stayed 1 night in April 2012
    big rooms”
    waterpark
    had a wonderful stay at this hotel, my kids enjoyed their wave pools as well as the beach.. they gave us free 30 mins kayak, floaters and buffet breakfast.. foods were good.. they also have a warm pool for relaxation...
    Reviewed April 10, 2012
    6.4
    Good
    Amando from Philippines
    Family with young children
    Deluxe Room
    Stayed 1 night in January 2019
    Good”
    The room is abit pricey with just the basic room set-up. At night the area is dark and no guards visible so you will hesitate to spend more time outside. The food and the crew are very friendly and accomodating.
    Reviewed January 07, 2019
    Thank you for your feedback! We are trying our best to meet every guest's expectation. We hope that you will come back again.
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    4.4
    Jo
    Family with young children
    Deluxe Room
    Stayed 2 nights in December 2018
    Old and poorly maintained, not excellent at all”
    The water park water was itchy. We enjoyed the new wave pool but that was it. Three of the Park features were under renovation or broken. Water was cold & dirty. The bowling balls were filthy, we had to wash our hands that turned black after playing. The Rooms were over priced for the quality of their fixtures & furniture. Food from buffet breakfast was ok, mnothing spectacular, but was almost the exact same menu the next day. Beach area for water sports was dirty. Food from beach resto was very limited.
    Reviewed January 02, 2019
    Thank you for your feedback! We apologize for our shortcomings,we are trying our best to be best in this field.
    Responded February 05, 2019
    White Rock Waterpark and Beach Hotel
    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss

    White Rock Waterpark and Beach Hotel
    |Good 6.4
    ×
    Check in. Step out.
    Experiences on Agoda. Because your room is just the beginning.