White Swan Hotel
White Swan Hotel
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Standard Room - Queen Bed - Guestroom White Swan Hotel
Standard Room - Queen Bed - Guestroom
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Lobby
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Interior view White Swan Hotel
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Excellent
Location
8.8
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Removed from saved list
2017

White Swan Hotel

Excellent location
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Excellent
From 829 reviewsSee what guests said
8.8
Recommended by 95% of guests
  • 680 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms

Room choices
8.6
Excellent
Room comfort & quality
Don't miss out!11 travelers have booked today.
Club Deluxe Harbour View
Club Deluxe Harbour View
...
  • River view
  • 60 m²/646 ft²
  • 1 king bed or 2 double beds
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Club Deluxe City View
Club Deluxe City View
...
  • City view
  • 60 m²/646 ft²
  • 1 king bed or 2 double beds
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Deluxe River View Twin Bed
Deluxe River View Twin Bed
...
  • River view
  • 60 m²/646 ft²
  • 2 single beds
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Club Executive Suite
Club Executive Suite
...
  • River view
  • 90 m²/969 ft²
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Deluxe City View with King Bed
Deluxe City View with King Bed
...
  • City view
  • 60 m²/646 ft²
  • 1 king bed
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Deluxe River View King Bed
Deluxe River View King Bed
...
  • River view
  • 60 m²/646 ft²
  • 1 king bed
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Deluxe City View Twin Bed
Deluxe City View Twin Bed
...
  • City view
  • 60 m²/646 ft²
  • 2 single beds
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Club Premier Suite
Club Premier Suite
...
  • River view
  • 90 m²/969 ft²
  • 1 king bed
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Standard Room - Queen Bed
Standard Room - Queen Bed
...
  • City view
  • 30 m²/323 ft²
  • 1 queen bed
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Package- Deluxe Double or Twin Room
Package- Deluxe Double or Twin Room
...
  • City view
  • 60 m²/646 ft²
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More about White Swan Hotel

More about White Swan Hotel

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Xin Niu CheShui Restaurant
130 mChinese
TaoRan Xuan (ShaMian)
170 mChinese
Jiao Mei Restaurant (Shamian)
280 mChinese
Fast food
Fast food
Dou Cheng Kuai Can (Sui Xing Plaza)
430 mFast food
GoodTime(LuJu Road)
610 mFast food
Hua Li Hui Western Restaurant
1.2 kmFast food
Asian cuisine
Asian cuisine
Qiaomei Languifang (Shamian)
320 mAsian, Chinese
Tai Zhen NiuQiao CanGuan
370 mAsian, Chinese, Thai
DiYiMian (Cong Gui Road)
660 mAsian

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (829)Booking.com Reviews (1121)
8.8
Excellent
Read reviews from:
Cleanliness9.2
Facilities9.1
Location8.8
Room comfort and quality8.6
Service8.9
Value for money8.6
Provided by verified guests of Agoda
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繁體中文 (香港)
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Room type
Deluxe City View with King Bed
Deluxe River View King Bed
Club Deluxe City View
Club Deluxe Harbour View
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Showing 473 verified guest comments
12345
10.0
Exceptional
Neil from South Africa
Business traveler
Standard Room - Queen Bed
Stayed 2 nights in April 2018
EXCELLENT HOTEL”
This must be one of the best hotels I have ever stayed in. Excellent Hotel
Reviewed July 12, 2018
Dear Neil, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded July 13, 2018
White Swan Hotel
9.6
Exceptional
David from Australia
Couple
Deluxe River View King Bed
Stayed 3 nights in June 2018
Paradise on the Pearl”
The white swan is a gorgeous high end hotel on the banks of the Pearl River . Shamlian island is a colonial sanctuary away from the bustle of Guangzhou. Riverview definitely worth it. Who needs a TV?
Reviewed July 05, 2018
Dear David, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded July 05, 2018
White Swan Hotel
10.0
Exceptional
Nana from Ghana
Couple
Standard Room - Queen Bed
Stayed 3 nights in June 2018
Exceptional”
very nice hotel but the bread rolls shouldn't be microwaved
Reviewed June 23, 2018
Dear Nana, Thank you for taking time to share your recent experience at our hotel. We have share your advice to the catering manager and will make adjustments for that. Thank you for your visit and we look forward to welcome you again at another occasion as our esteemed guest. Best wishes, White Swan Hotel
Responded June 30, 2018
White Swan Hotel
10.0
Exceptional
Nana from Ghana
Couple
Standard Room - Queen Bed
Stayed 3 nights in June 2018
Exceptional”
Splendid Hotel
Reviewed June 23, 2018
Dear Nana, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded June 25, 2018
White Swan Hotel
10.0
Exceptional
Fook from Singapore
Family with young children
Standard Room - Twin Bed
Stayed 4 nights in June 2018
Pleasant and comfortable”
Staff are responsive and courteous. I was informed of an ongoing promotion. This enabled me to upgrade to a room on a higher floor with a better view supposedly at a good price.
Reviewed June 17, 2018
Dear Fook, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded June 20, 2018
White Swan Hotel
10.0
Exceptional
Henry from United States
Group
Club Deluxe City View
Stayed 1 night in May 2018
My favorite hotel!”
The staff is very friendly and professional. Their breakfast is definitely worth it, so try to include it in the stay. The grounds are nice, their pool and exercise facilities are great. Their restaurants get pretty packed, so expect large crowds during lunch and dinner hours.
Reviewed May 30, 2018
Dear Henry, Thank you for staying at White Swan Hotel and providing us with your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to the pleasure of welcoming you again as our esteemed guest. Best wishes, White Swan Hotel
Responded May 31, 2018
White Swan Hotel
10.0
Exceptional
Tony from United Kingdom
Business traveler
Deluxe River View King Bed
Stayed 4 nights in April 2018
Exceptional”
Excellent Hotel in terms of room, staff and location, with the added benefit of the use of the Boat/ Ferry to travel and return daily to the Canton Fair, the latter gives you the choice to plan and review the days events in an ideal setting, We will choose again! Tony
Reviewed May 29, 2018
Dear Tony, Thank you for choosing the White Swan Hotel and taking time to give us a feedback of your experience here. We are pleased to hear you enjoyed your stay here. Thank you once again for your recommendation and we look forward to your coming again. Best wishes, White Swan Hotel
Responded May 31, 2018
White Swan Hotel
9.6
Exceptional
Andrew from Hong Kong
Group
Standard Room - Twin Bed
Stayed 2 nights in May 2018
Exceptional”
3 couples ; one from Canada!
Reviewed May 17, 2018
Dear Andrew, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes, White Swan Hotel
Responded May 18, 2018
White Swan Hotel
10.0
Exceptional
yeo from Singapore
Couple
Club Deluxe Harbour View
Stayed 3 nights in April 2018
Excellent”
Always will stay here whenever in Guangzhou. Very good service, nice hotel and clean. Nice park outside and conveniet
Reviewed April 27, 2018
Dear guest, Thank you for your visit and giving us your valuable feedback. We are pleased to hear that you enjoyed your stay with us. We look forward to welcoming you again at another opportunity. Best wishes! White Swan Hotel
Responded April 28, 2018
White Swan Hotel
6.8
Good
Sau from China
Couple
Standard Room - Queen Bed
Stayed 3 nights in March 2018
We experienced poor house keeping service”
We stayed 3 nights and just requested 2 times house keeping service. The 1st house keeping service is really bad, my shorts placed at bed originally but they threw it into the floor and made it dirty. Also didnt refill shower gel. But the 2nd house keeping service is really good, clean and tidy.
Reviewed April 03, 2018
Dear guest, Thank you for sharing your comment of your recent experience at the White Swan Hotel. We apologized for the substandard House Keeping service, and it has been share with the hotel management. They will ensure all our associates are providing the same excellent service to our guests at all times. Thank you for your support and we look forward to welcoming you again as our esteemed guest. Best wished, White Swan Hotel
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White Swan Hotel
9.6
Exceptional
Yan from China
Group
Standard Room - Twin Bed
Stayed 1 night in November 2017
Very nice hotel to represent GuangZhou”
I was here once when I was 9 years old and this time is so different as the hotel have been refreshed several time I guess. Very nice view to the river and city. Quite place to enjoy with friend to spend vacation out of busy schedule. Room is very clean and confortable. Staff also very friendfly and helpful. This is a hotel you must stay to experience the heart of Guangzhou.
Reviewed January 29, 2018
Dear Yan, Thank you for sharing your recent experience at the White Swan Hotel with us. We are pleased to hear that enjoyed your stay with us, giving us high praise for our successfully completed renovation as well as the services experienced. We thank you for your valuable support and look forward to remaining your favorite hotel in Guangzhou for you and your friends in the years to come. Best wishes, White Swan Hotel
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White Swan Hotel
10.0
Exceptional
Lo from Hong Kong
Couple
Deluxe City View with King Bed
Stayed 1 night in November 2017
normal”
normal
Reviewed January 18, 2018
Dear guest, thank you for taking time to let us know your impression of your recent stay with us and we look forward to your next visit. Have a nice day! White Swan Hotel
Responded January 19, 2018
White Swan Hotel
7.2
Very good
Ruth from United States
Family with teens
Standard Room - Queen Bed
Stayed 3 nights in December 2017
Very good”
Terrible check in experience. We had 2 rooms for 3 nights. We arrived at 2 pm, check in time. Neither rooms were ready. Gave us free soft drinks or tea only. Checked in by 4 pm. One room was fine, but the other room had a terrible musky smell. The person who dropped off the luggage smelled it as well. I was told it will be another 30 minutes to get a replacement room on the 7th floor. It was not until 6 pm that we got a replacement room, a different one than the one on the 7th floor. So the check in experience was terrible, hotel did nothing to compensate, not even a free breakfast. They said no when we asked. We had dim sum there one day, very good, but very pricey, like Hong Kong hotel prices. We also had a dinner there and pre ordered half a baby pig. It was so fatty, all fat, no meat, unlike great ones at Lei Garden. They allowed us to return it. The rest of the food was good. But I think for the money and with so many high end hotels in Guangzhou, one could do better.
Reviewed January 06, 2018
Dear Guest, Thank you for staying at White Swan Hotel and providing us with your valuable feedback. We have noted your observation on the check-in/out procedures and we will look into how to further expedite this process for the convenience of our guests while adhering to all the legal requirements as mandated by law. Please do accept our apologies to keep you waiting for your room upon check-in, this Chinese public holiday extremely busy for us with all rooms completely booked for the entire holiday period and a challenge for our Housekeeping Department to get rooms ready due to the late check-out of departing guests. We are sorry for your disappointment with dinner in our Hotel, we have already shared this matter to relevant department, and they will consider it for further improvement. Thank you again for sharing your experience, and we look forward to welcoming you again at another occasion in future. Best Wishes, White Swan Hotel
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White Swan Hotel
10.0
Exceptional
Loo from Malaysia
Couple
Standard Room - Queen Bed
Stayed 4 nights in December 2017
relax, happy, friendly atmosphere”
private road along river leading to hotel in busy Guangzhou is a gem. next to fantastic restaurants yet shielded amongst historical buidlings
Reviewed January 04, 2018
Dear Loo, Thank you for taking time to share your recent experience with us. We are pleased to hear that you enjoyed your stay with us and also had a chance to discover the many interesting places around the hotel, the cultural heart of Guangzhou! We truly appreciate your kind comments that will serve as a wonderful encouragement to continue our commitment to excellence in the great tradition of this iconic property. We look forward to the pleasure of welcoming you again as our esteemed guest. Best Regards, White Swan Hotel
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White Swan Hotel
9.6
Exceptional
Rachel from Malaysia
Solo traveler
Standard Room - Queen Bed
Stayed 1 night in December 2017
Love this hotel!”
Excellent service from bellboys to receptionist to customer service. Best hotel in Shamian. All the front office staff was very good, speak good cantonese and some english especially Thomas (cannot remember the name, I think it was Thomas) most helpful. Will definitely come back again.
Reviewed December 30, 2017
Dear Rachel, thank you for sharing your recent experience at our hotel with us. We are pleased to hear you enjoyed your stay here and that you also had the opportunity to explore the surroundings of beautiful Shamian island with its many historic buildings and lush green parks at the banks of Pearl River. We are happy to share your special commendation to our receptionist Mr. WeiFeng Bi (Thomas) to acknowledge his good service. Again, many thanks for your patronage and we look forward to have the pleasure of welcoming you again at some other opportunity. Best Regards White Swan Hotel
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White Swan Hotel
7.6
Very good
Kin from Hong Kong
Family with young children
Standard Room - Queen Bed
Stayed 2 nights in December 2017
friendly and helpful staff. Excellent location ”
friendly and helpful staff. Excellent location where you can forget about the messy and crowned Guangzhou. Unfortunately the hotel lobby always fills up with non hotel visitors that jam and make noisy all time. This is China.. crowded and energetic. By the way, room is relatively small compare to those new hotels...
Reviewed December 27, 2017
Dear guest, Thank you for sharing your recent experience at the White Swan with us. We are pleased that you enjoyed your stay with us and have taken note of your various comments. As a special place for Guangzhou People, Shamian Island and our hotel are extremely popular especially in holidays like Christmas. In regards to your comment about the room size, we recommend a Deluxe Room at a nominal additional charge for your next visit, which is twice the size of our Standard Rooms with more luxurious amenities. We look forward to welcome you again at another occasion. Best Regards, White Swan Hotel
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White Swan Hotel
9.6
Exceptional
Lai from Hong Kong
Couple
Standard Room - Twin Bed
Stayed 3 nights in December 2017
Five-star service in every aspect”
Spacious clean room, very nice staff, good swimming pool and gym facilities
Reviewed December 25, 2017
Dear Lai, Thank you for sharing your recent experience at our hotel with us. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, White Swan Hotel
Responded December 26, 2017
White Swan Hotel
9.2
Exceptional
Ying from United States
Family with young children
Standard Room - Twin Bed
Stayed 2 nights in December 2017
Excellent”
The hotel has been newly renovated. The room is very clean and big. The master control can make your life easier in the room. Excellent stay.
Reviewed December 17, 2017
Dear Ying, Thank you for staying at White Swan Hotel and providing us with your valuable feedback. We are pleased to hear that you enjoyed your stay with us, and we appreciate your encouraging comments for our successful renovation. We look forward to the pleasure of welcoming you again as our esteemed guest. Best Regards, White Swan Hotel
Responded December 18, 2017
White Swan Hotel
10.0
Exceptional
WAI from Singapore
Couple
Standard Room - Queen Bed
Stayed 2 nights in December 2017
WOW WOW ...BEAUTIFUL HOTEL ”
We arrived hotel around 3am on 13/12 n was served by Bo Bo whom helped us to check in. Bobo was very helpful, polite n upgraded us to the deluxe room. We were in room 2225 and was wowed by the cleanliness, good facilities n the big bed. The room had a Super big view, almost 180 view n even all the lights n room temperature can be control by ipad.Both me n Husband were so impressed n wanted to change our flight departure date just to enjoy the room. Go for the deluxe room.
Reviewed December 15, 2017
Dear guest, Thank you for choosing the White Swan Hotel for your recent stay in Guangzhou and taking time to give us a feedback of your experience here. We are pleased to learn that you had enjoyable stay with us and have passed on your special commendation to our receptionist Ms. BOBO to acknowledge her good service. Thank you once again for your valuable comments and we look forward to welcome you again at another occasion as our esteemed guest. Best Regards, White Swan Hotel
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White Swan Hotel
10.0
Exceptional
Joanna
Couple
Deluxe River View King Bed
Stayed 2 nights in December 2017
worth to stay”
love this hotel so much..... friendly staff .... helpful,good environment, nearby have a shopping mall with most of the shop is HK brand
Reviewed December 14, 2017
Dear Joanna, Thank you for sharing your recent experience at our hotel with us. We are glad that you enjoyed your stay and hope to see you again very soon. Best Regards, White Swan Hotel
Responded December 14, 2017
White Swan Hotel
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