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Exterior view, Wiltop Jambi by BENCOOLEN in Jambi
Wiltop Jambi by BENCOOLEN
a city street filled with lots of tall buildings, Wiltop Jambi by BENCOOLEN in Jambi
Wiltop Jambi by BENCOOLEN
Lobby, Wiltop Jambi by BENCOOLEN in Jambi
Lobby, Wiltop Jambi by BENCOOLEN in Jambi
Interior view, Wiltop Jambi by BENCOOLEN in Jambi

Removed from saved list

8.2

Excellent

306 reviews

306 reviews

View5
Shops2
Housekeeping2
See map
See map

8.9

Excellent

Location rating score

Excellent location - 100 meters from city center
Parking
FREE
Nearby landmarks
Gentala Arasy Bridge 240 m
Batanghari River 340 m
Rumah Sakit Santa Theresia 400 m
Mandala Swalayan 530 m
Agung Al Falah Mosque 1.0 km
Mall WTC Batanghari 1.1 km
Stadium Tri lomba juang Jambi (koni) 1.1 km
Taman Tugu Pers 1.6 km
TRONA Jambi 1.8 km
Taman Simpang Pulai 2.0 km

Wiltop Jambi by BENCOOLEN

Jalan Sultan Thaha, Pasar Jambi, Jambi, Indonesia, 36111 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Pasar Jambi part of Jambi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sultan Thaha Airport. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Jambi every 12 minutes on Agoda.com
Value for money8.3
Location rating8.9

Rooms available at Wiltop Jambi by BENCOOLEN

Deluxe Queen Room
...
  • Room size: 28 m²/301 ft²
  • River view
  • 1 queen bed and 2 single be...
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Suite with Balcony
...
  • Room size: 30 m²/323 ft²
  • River view
  • 1 sofa bed & 1 king bed
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Suite Room
...
  • Room size: 72 m²/775 ft²
  • River view
  • 1 king bed
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Deluxe Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 queen beds
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Executive Suite
...
  • Room size: 36 m²/388 ft²
  • River view
  • 1 king bed
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Grand Deluxe
...
  • Room size: 32 m²/344 ft²
  • River view
  • 1 single bed or 1 double be...
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Executive Deluxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Double or Twin Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed
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Executive Superior
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 1 double bed or 2 single be...
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Wiltop Suite
...
  • Room size: 58 m²/624 ft²
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Wiltop Jambi by BENCOOLEN?

Check-in is from 12:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Wiltop Jambi by BENCOOLEN?

Wiltop Jambi by BENCOOLEN is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the hotel know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Wiltop Jambi by BENCOOLEN also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Wiltop Jambi by BENCOOLEN has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Jambi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Wiltop Jambi by BENCOOLEN?

Start your mornings right, with the continental and buffet breakfast options offered at Wiltop Jambi by BENCOOLEN.

What are my dining options at Wiltop Jambi by BENCOOLEN?

Wiltop Jambi by BENCOOLEN features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Wiltop Jambi by BENCOOLEN?

Wiltop Jambi by BENCOOLEN does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Wiltop Jambi by BENCOOLEN?

Restaurants including RM. Aroma Cempaka, Lotus Oriental Restaurant and Warung Kopi Wahyu are popular in Wiltop Jambi by BENCOOLEN’s neighborhood which is known as Pasar Jambi.

What popular shopping places are close to Wiltop Jambi by BENCOOLEN?

Located in the Pasar Jambi area, Wiltop Jambi by BENCOOLEN is close to great shopping choices like Mandala Swalayan and Mall WTC Batanghari.

See map

Explore the neighborhood

What people love about Wiltop Jambi by BENCOOLEN

  • 8.8

    Excellent
    Cleanliness

    "Clean room."

    Achmad

    |

    October 31, 2022

  • 8

    Very good
    Cleanliness

    "Good price, clean room."

    Michelle

    |

    April 6, 2022

  • 8.4

    Excellent
    Location

    "Location is very good just beside the mall / shopping mall"

    hero

    |

    March 3, 2023

Property ranking|Compared to 111 Jambi properties
See all rankings
Room size
40 sqm.
Couples review score
8.8/10
Location score
8.9/10
Service score
8.5/10
Bigger than
92
%
of Jambi properties
Better than
91
%
of Jambi properties
Better than
86
%
of Jambi properties
Better than
82
%
of Jambi properties
Overall rating:

8.2

Excellent
306 reviews
Cleanliness
8.3
Facilities
8.3
Location
8.9
Read all reviews >
More about Wiltop Jambi by BENCOOLEN

More about Wiltop Jambi by BENCOOLEN

Wiltop Jambi by BENCOOLEN

Wiltop Jambi by BENCOOLEN is a smart choice for travelers to Jambi, offering a relaxed and hassle-free stay.
Wiltop Jambi by BENCOOLEN offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Jambi.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel even offers a fireplace for a warm atmosphere on chilly nights. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Wiltop Jambi by BENCOOLEN include rooms with separate living room and balcony or terrace. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms.
The hotel also provides guests with a refrigerator, bottled water, instant coffee and instant tea in some rooms. Wiltop Jambi by BENCOOLEN also provides toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Wiltop Jambi by BENCOOLEN caters to its guests varied dietary restrictions with cuisine types such as halal available.
Have fun at night with your travel companions right at the hotel's bar. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Wiltop Jambi by BENCOOLEN offers an excellent variety of recreational facilities. Pamper and indulge yourself with a visit to the massage and spa. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

This is your chance to explore all that Jambi has to offer. Make a pit stop at RM. Aroma Cempaka, just 790 m away from the property, before going out to explore Jambi.


Reasons to stay here

This hotel's food and dining score higher than 88% of accommodations in the city.
This hotel scores higher than 87% of accommodations in the city for its location.
Room comfort is said to be outstanding here, scoring higher than 86% of accommodations in the city.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Languages spoken
  • English
  • Indonesian
Kitchen
  • Snack bar
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Massage
  • Spa
  • Spa/sauna
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Kids meal
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Blackout curtains
  • Closet
  • Clothes rack
  • Complimentary tea
  • Desk
  • Electric kettle
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Mirror
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]
  • Window

Food and dining

Breakfast options
  • Halal
Restaurants on site
Restaurant
  • Menu: Buffet

Location

Jalan Sultan Thaha, Pasar Jambi, Jambi, Indonesia, 36111
Excellent
Location

8.9

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from12:00
  • Check-in until23:59
  • Check-out from12:00
  • Check-out until13:00
  • Reception open until23:59
Getting around
  • Airport transfer fee0 IDR
  • Travel time to airport (minutes)15
The property
  • Non-smoking rooms/floorsno
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 81
  • Year property opened2009
  • Most recent renovation2019

Reviews of Wiltop Jambi by BENCOOLEN from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.3
Facilities8.3
Location8.9
Service8.5
Value for money8.3
High score for Jambi
Rating
9+ Exceptional (57)
8-9 Excellent (13)
7-8 Very Good (19)
6-7 Good (2)
<6 Below Expectation (11)
Time of the year
Mar - May (22)
Jun - Aug (19)
Sep - Nov (24)
Dec - Feb (37)
Showing 102 verified guest comments
12345
9.6
Exceptional
Piky from Indonesia
Group
Superior Double or Twin Room
Stayed 1 night in January 2022

Exceptional”

Very satisfied with their service, been there in 2018 for a workshop and back here for my wedding with all of my family member. So much thanks for all the staffs, surely back here in the future when I visit Jambi again. Got some good commentary and experiences from my family member as well and overall they are satisfied. Strong points: -Location -Breakfast Menu -View (Gentala arasy bridge, icon of Jambi) -Location (near the city center, govt office, mall, landmark etc. -Facilities Cons: -Old style room -Some of the corner needs to be repaired due to stain.

Reviewed February 10, 2022

See room deals

Dear Mr. Piky Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded February 19, 2022
Wiltop Jambi by BENCOOLEN
9.6
Exceptional
Piky from Indonesia
Group
Executive Superior
Stayed 4 nights in January 2022

Exceptional”

Very satisfied with their service, been there in 2018 for a workshop and back here for my wedding with all of my family member. So much thanks for all the staffs, surely back here in the future when I visit Jambi again. Got some good commentary and experiences from my family member as well and overall they are satisfied. Strong points: -Location -Breakfast Menu -View (Gentala arasy bridge, icon of Jambi) -Location (near the city center, govt office, mall, landmark etc. -Facilities Cons: -Old style room -Some of the corner needs to be repaired due to stain.

Reviewed February 10, 2022

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Dear Mr. Piky Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded March 13, 2022
Wiltop Jambi by BENCOOLEN
10.0
Exceptional
zulkhaidarsyah from Indonesia
Family with young children
Executive Superior
Stayed 1 night in March 2021

near street food”

the hotel near street food and mall

Reviewed August 09, 2021

See room deals

8.0
Excellent
Michelle from Indonesia
Solo traveler
Executive Superior
Stayed 2 nights in March 2022

Clean & Recommended”

Good price, clean room. However, the Customer Service can be improved. I whatsapp them to check my booking but the reply was rude. In the end they did not response to my message. Human Resource can be improved.

Reviewed April 06, 2022

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Dear Ms. Michelle Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded April 06, 2022
Wiltop Jambi by BENCOOLEN
8.0
Excellent
Michelle from Indonesia
Solo traveler
Executive Superior
Stayed 1 night in March 2022

Recommended ”

Good price, clean room. However, the Customer Service can be improved. I whatsapp them to check my booking but the reply was rude. In the end they did not response to my message. Human Resource can be improved.

Reviewed April 06, 2022

See room deals

Dear Ms. Michelle Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded April 06, 2022
Wiltop Jambi by BENCOOLEN
8.8
Excellent
Reni from Indonesia
Business traveler
Executive Superior
Stayed 1 night in December 2020

Wiltop by Bencoolen”

Pilihan cerdas :)

Reviewed December 17, 2020

See room deals

7.2
Very good
Joseph from Indonesia
Business traveler
Executive Superior
Stayed 1 night in November 2020

My room has no view”

The hotel is superb in location. very strategic. It's ease to find food, traditional, western, fast food or japanese. With the riverside view, this hotel is very romantic. However my room has no view even there is a window. So I have to turn the lap on all day long. There is soap and shampoo at Bath room But I will back to this hotel on my next trip.

Reviewed November 09, 2020

See room deals

8.0
Excellent
andri from Indonesia
Business traveler
Executive Superior
Stayed 2 nights in October 2020

harga berbanding dengan mutu”

over all bagus

Reviewed November 17, 2020

See room deals

7.2
Very good
OngkoB from Indonesia
Family with young children
Executive Superior
Stayed 1 night in October 2020

Very good”

The best of this hotel next to mall & Hypermarket big room, but room facilities under 3* also I can't find the gym location, because joint w/the other commercial gym club in mall but closed!

Reviewed October 31, 2020

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5.2
Emre from Turkey
Couple
Executive Superior
Stayed 1 night in May 2022

Above average”

The bathroom smelled of sewage. His employees were asking for masks everywhere. They even ask for masks at dinner.

Reviewed May 12, 2022

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Dear Mr. Emre Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded May 17, 2022
Wiltop Jambi by BENCOOLEN
6.4
Good
Wibelson from Indonesia
Business traveler
Executive Deluxe
Stayed 1 night in December 2020

Not bad”

Bole la

Reviewed December 16, 2020

See room deals

8.4
Excellent
hero from Indonesia
Solo traveler
Superior Double or Twin Room
Stayed 1 night in March 2023

location”

location is very good just beside the mall / shopping mall

Reviewed March 03, 2023

See room deals

9.2
Exceptional
BA from Indonesia
Solo traveler
Executive Deluxe
Stayed 1 night in January 2023

Close to main attraction”

Inside a mall Easy to shop..

Reviewed February 20, 2023

See room deals

10.0
Exceptional
Rudy from Indonesia
Couple
Grand Deluxe
Stayed 1 night in January 2023

Good”

Good la

Reviewed February 15, 2023

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10.0
Exceptional
Hansen from Indonesia
Couple
Executive Superior
Stayed 1 night in February 2023

tOp”

Silahkan, Monggo

Reviewed February 13, 2023

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9.2
Exceptional
Arman from Indonesia
Solo traveler
Superior Double or Twin Room
Stayed 1 night in January 2023

Exceptional”

Check in express,staff friendly,good view

Reviewed January 16, 2023

See room deals

Yth. Mr. Arman Terima kasih atas waktu yang telah anda luangkan untuk merekomendasikan dan memberikan review tentang Wiltop Hotel Jambi. Semoga anda selalu merasa aman & nyaman selama berada di Wiltop Hotel Jambi karena kenyamanan Anda adalah kepuasan bagi kami. Kami menantikan kesempatan untuk menyambut dan melayani Anda kembali pula di masa mendatang. Salam hangat, Jeffry Prastya Lubis General Manager

Responded January 26, 2023
Wiltop Jambi by BENCOOLEN
8.4
Excellent
Muhammad from Singapore
Family with teens
Executive Superior
Stayed 1 night in December 2022

Best place with best view of Jambi”

Located in WTC mall, with good view to gentala arasy bridge the icon of Jambi. Its a Good hotel!

Reviewed January 02, 2023

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Dear Mr Muhammad Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded January 09, 2023
Wiltop Jambi by BENCOOLEN
8.8
Excellent
Achmad from Indonesia
Business traveler
Executive Superior
Stayed 1 night in October 2022

Value for Money”

One of the best hotel in Jambi. Simple and minimalist. Clean room. Best view to Gentala Arasy Bridge. Connecting door access to the Mall. Various breakfast menu. And suprisingly affordable.

Reviewed October 31, 2022

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Dear Mr Achmad Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded November 01, 2022
Wiltop Jambi by BENCOOLEN
10.0
Exceptional
Novaria from Indonesia
Couple
Executive Superior
Stayed 2 nights in June 2022

Very good”

A large room with view, worth it

Reviewed September 17, 2022

See room deals

Dear Mrs. Novaria Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded October 05, 2022
Wiltop Jambi by BENCOOLEN
10.0
Exceptional
Novaria from Indonesia
Couple
Executive Superior
Stayed 4 nights in August 2022

Like my 2nd home”

Willtop is very comfortable as my 2nd home everytime I need to stay in Jambi. The location is very strategic and accessable to WTC Mall make it easier everything. The breakfast is good and the price also worth it. But if television could be provided with NetFlix or Disney Hot Star it could be more excellent I think😁

Reviewed August 27, 2022

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Dear Ms. Novaria Thank you for choosing the Wiltop Jambi hotel as a place for you to stay with your partner. Thank you for your positive review about your experience while at our hotel. Satisfaction and comfort is our main goal for our guests. We look forward to welcoming you in the future. Best Regards J. Pras Lubis General Manager

Responded August 29, 2022
Wiltop Jambi by BENCOOLEN
12345
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