"Accessibility to mall, location is very ok, room is clean, food is ok and i'm really satisfied in almost all aspects."
maria - February 14, 2020
Location rating score
510 meters to public transportation
Free Wi-Fi in all rooms!
|Value for money||8.4|
|Nearest airport||Ninoy Aquino International Airport (MNL)|
|Distance to airport||12.2 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
A stay at Winford Manila Resort and Casino also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Winford Manila Resort and Casino has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Manila with private transportation, the hotel can arrange car rental for you.
Winford Manila Resort and Casino does not permit smoking in any of its rooms, but allows smoking in designated areas.
"aside from that small things the stay is perfect!"
February 29, 2020
"Serving size for kids are also bigger."
February 18, 2019
"Location wise is good its near a mall."
August 17, 2019
Situated in Santa Cruz, Winford Hotel and Casino is the perfect place to experience Manila and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Winford Hotel and Casino also offers many facilities to enrich your stay in Manila. To name a few of the hotel's facilities, there are 24-hour room service, free Wi-Fi in all rooms, 24-hour security, daily housekeeping, convenience store.
Guests can choose from 128 rooms, all of which exude an atmosphere of total peace and harmony. The hotel's recreational facilities, which include fitness center, spa, pool (kids) are designed for escape and relaxation. When you are looking for comfortable and convenient accommodations in Manila, make Winford Hotel and Casino your home away from home.
"We had an excellent stay in Winford in New Year’s Eve."
January 3, 2020
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Children 0-12 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 13 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Winford Manila Resort and Casino
Show reviews that mention
Excellent when we made our reservation. ”
We made a reservation at Winford Manila Resort for April 21 to April 23, 2020 Booking # 3265157 and April 23 to April 24, 2020 Booking # 303993102 .Due to the Corona Virus-19 our Japan Airlines Flight going bto Manila was Cancelled so we decided to cancelled our stay with Winford Manila Resort . When we cancelled on liune our reservation they noted us that our reservation was non-refundable. My question is why Agoda or the Winford Manila Resort will not refund our payment. Please reply . Thank you very much . Maria Karina /Carlos Bercasio ( CC ending 9708)
Hotel staff from the security personnel, house keeping, concierge and reception, they were all warm and accommodating. we checked in to an executive suite and we can't help but to compare this to other casino hotels who charge double. at Winford you get enjoy high end rooms and 5-star service for an affordable price. my daughter loved it and my husband wants to go back again soon. breakfast is plated not buffet yet since the restaurant is still being built. we got two 55-inch tvs in our room and size was just right for a family of 4. swimming pool is warm unlike most pools that you have to adjust for about 15 minutes so you can enjoy swimming. what i loved the most were the hotel's staff you can really feel that they wanted to do their best to grant every request as long as they could. there was just this one thing that broke off everything coz our check out took almost an hour because this employee Christine said she called me while i was waiting at the lobby yet i didn't hear anybody who called my name. i observed her on how she treated other guests and she seemed not fit for customer service she looks like she doesn't love her job and would rather sit on the office instead of talking to guests she didn't even bother to say sorry, the other lady was the one who apologized for her. i let it slide instead of letting her ruin my afternoon my kids we so hungry and all they wanted was eat lunch but this Christine caused us to eat lunch at 2:30pm!!! i hope i don't see her again the next time we go back amd i suggest if you encounter her ask somebody else to do your check in she is just so unpleasant to deal with. i have to commend Charles, who was very approachable, courteous and kind I really thought he has a high position or something. kudos also to the ladies who were with him they were all fantastic (well except for that Christine!) all in all i would rate them 5 out of 5 stars i just hope they transfer Christine so everything would be perfect coz she's just a nuisa
This is a late feedback but my experienced in Winford Hotel and Casino need to be told. A hotel with very good location just opposite the mall and the public transport is very accessible. The room was huge and nicely decorated, when your in the bathroom your do wanna go out its clean and can give you the best shower especially after a very long and humid walk of Manila. The only negative seen was the parking because its located high up maybe 6 floor and you need the elevator for you to check in. Though valet parking is also available. All in all very happy stay in this hotel.
Relaxing stay at Winford”
We had a relaxing stay at Winford; this place is definitely my go to hotel when I am in the Philippines. The facilities are new, rooms are spacious, and it is conveniently located across SM. There is also a spa, small gym, and pool that I have taken advantage of. I would recommend the spa massage for those who would like a relaxing afternoon. Staff were also kind enough to try and call an uber for us to get to the airport however due to heavy traffic we had to take the hotel transport service. They kindly gave us some bottled water for our 2hr ride to the airport. Breakfast buffet was okay; although I preferred last year when they had dishes we can order from the menu. I also do notice that they cutting costs on some of the complimentary toiletries. A lot less of them are provided this year eg there is no body wash gel and no small wash towel for scrubbing. Service can oftentimes be slow as well, eg check-in take a good 10 mins per person. This is because they do make paper copies of everything: passport, receipts etc. They also require 2k pesos deposit hold on your card. However compared to the other hotels in the area, Winford is still a good deal. I would be back for another stay.
Our congress was handled par excellence. Mga was able to accomodate the unexpecredit addtl people.”
We in the working staff was accommodated properly in preparation for our congress. The kitchen was able to handle the food demand. Personally, the hotel reception accommodated my request for the same room on my second day withoit me to check-in again as this was charged to my personal account. They even allowed me to check-in earlier than usual. Copa de Manila serves excellent food.. Rooms are clean and well-equipped including their bathroom. I got the best view on my 21st floor. And I Love the convenience of McDonalds on the ground floor. Will definitely recommend this place to all. It’s worrh the money you put in. Thank you WINFORD for that wonderful experience!
We love our stay at the Executive Suite”
There were 5 things we really liked: 1. Comfy sofa 2. Two big TVs 3. Bathtub 4. Two restrooms 5. Great bed. My four year old son enjoyed the big tub, it's a good thing we brought a few of his water toys at the hotel. The room also came with a small bottle of bubble bath gel. We've stayed at Winford twice before and as always, parking was not a problem. We also enjoyed the breakfast included with our stay, which was at the restaurant at the ground floor, the Copa de Manila. It was a breakfast buffet and it had a great spread. It had everything, Filipino, Western, and Asian dishes. Also, the hotel staff were all courteous and quick on our requests. I have no complaint about them.
Dear Manoel, We appreciate your time and effort for making this excellent review! Please let us know if there is anything else we could do to make your future stay extra special. Thank you for staying with us and we look forward to welcoming you again in the near future. At your service, Ryan Rabe Director of Hotel Operations
Best Hotel in the area”
Since I booked my first room, I have been back several times because I just love the rooms, facilities and location. So convenient for us esp when we visit our children studying in Manila. The room is always clean, the staff are all attentive and courteous. The pool is not too crowded most of the time. Plus they have good entertainment in their Hippodrome bar....Love the hotel and will definitely book again and will surely recommend to my friends and family. Thank you Winford!!! More Power!!!
A hotel with casino”
Stayed with my family of 2 kids. Checking in was ok and not so strict about kids' ages. We booked for a non-smoking room but when we checked in we could smell the scent of burned cigarettes. Swimming pool was excellent, with a lifeguard around and clean towels. A point of advise: be strict with those coming to the casino I saw some minors peeping inside the casino. All in all stay at the Winford Hotel was good
Excellent stay at Winford for New Year’s EveL”
We had an excellent stay in Winford in New Year’s Eve. Staff were courteous. Amenities were modern. The entire place was clean. It’s location was convenient as it was located right next to a mall, it was within a 5-min drive to church, plus convenience store and 24 fast food were available on the ground floor too. We weren’t big fans of the dizzying ramp up the 6th floor parking lot - so we were very happy to find out that the hotel has free valet services, no need to drive the car up the dizzying ramp again. Overall, our Winford stay was excellent. Two thumbs up especially for its modern executive suite.
Dear Maileen, It was our pleasure looking after you during your stay with us. On behalf of the entire Winford Manila team, thank you and we look forward to serving you again in the near future. At your service, Ryan Rabe Director of Hotel Operations
Me and my kids were on staycation for 2 days at Winford Hotel. I can say that the hotel is one of the best i've ever been! Not only in terms of the ambiance, facilities, location, security, beautiful spacious room and sumptuous food but most specially the SERVICE. Checked in without any cash with me and i was willing to have the security deposit on my debit card but they didnt because they said it might be charged straight away instead they gave me time to have my cash which ofcourse i immediately gave also. Unfortunately i fell sick that night and was only with my kids, the hotel was kind enough to send me Nurse Maribel to check on my condition and even made follow ups on the following days if im okay. For a parent like me with kids panicking that was big help. I also like to give special mention to Jamae as she is very helpful. Actually all of the staff and management were all kind. Big thanks from the bottom of my heart and Ill be there again soon. Kudos! ❤❤❤
such a memorable experience for my father coz we surprised him to celebrate his birthday on executive suit,,also my kids are so happy ,,especially my youngest baby..she tells us that ,,are we gonna stay there forever na ba,,ahahha,, such a witty kid,, kudos to the staff of Winford Hotel and Casino..,, thumbs up!!! We love it!
Amazing experience! I rate this hotel @ 9.5 . The hotel's cleanliness is superb (previous guests comments online was right); very, very friendly staff (Filipino hospitality at it's finest) at the same time professional; food in Copa De Manila was great and fresh; lobby's design on the floor is very attractive (that's what attracted me the most when I was choosing the hotel online at that time) with the golden yellow (love that color) dominant throughout the facility- very elegant! Big room - you don't feel boxed in. Everybody started asking what and where is the hotel when our friends saw our pictures. And lastly, Mr. Ryan Rabe - the Director of the hotel was very accommodating. Shout out to him for the complimentary room when I came back to book again and his management! A beautiful Christmas send off during my stay in Manila. Will book again in the future even when I have friends and places to stay in Manila.
Dear Luz, We are glad that you have enjoyed your stay with us and we appreciate your positive review. We look forward to welcoming you again in the near future. At your service, Ryan Rabe Director of Hotel Operations
I would definitely recommend Winford Hotel. The staff were perfect!!! So accomodating and helpful. They have assisted us for every enquiry and requests that we had. The hotel was very clean and beautiful. The only downfall was the shower and the tub that we have on the room 2102, at first the water has an awful smell when you first open it. But other than that our stay at Winford Hotel were great and would definitely recommend to everyone.
One day staycation at winford Hotel...”
Stayed for one day at Winford Hotel August 8 to 9, 2017 with my kids ages 15 and 11. Check in was a breeze although the internet said it was a hassle. the lobby has lots of paintings good for taking selfie pictures.Upon checking in at the room, it smelled like someone just lit a cigarette. The room was elegant and the bed was so comfy and soft. Bathroom utilities provided were enough since we paid for an an additional bed. The only hassle was the pool which was limited to 6am to 8pm. I hope the hotel would extend the hours since our stay was just for a day. The food at Copa was ok choices were a bit limited though. To summarize, we will come back for sure...
Winford is located near LRT station, in front of the SM Mall which is every convenient and you can walk along. Transportation is very good in this place, hotel ambiance is very welcoming and above-all, we love the swimming pool. If you want to try your luck, there is a Casino inside the hotel. We will go back again here
Dear Bern, It was our pleasure having you as our guest at Winford Manila. On behalf of the entire management and team members, thank you for staying with us and we look forward to welcoming you again in the near future. At your service, Ryan Rabe Director of Hotel Operations
Very relaxing stay at Winford”
My hubby celebrated his birthday @ Winford Casino and we got a very relaxing stay overnight. The breakfast was a buffet and so many to choose from. The pool water is also calming since it is not that cold and the location is near SM San Lazaro. We will definitely have another stay in this hotel soon.
Dear Racquel, We appreciate your time and effort for making this excellent review! Please let us know if there is anything else we could do to make your future stay extra special. Thank you for staying with us and we look forward to welcoming you again in the near future. At your service, Ryan Rabe Director of Hotel Operations
We chose Winford as preparation hotel for our wedding. The Executive Suite is great. We just had to undergo in some approvals to allow our guests early access to the hotel as our suppliers will start at 3am. They are polite. The only thing they can improve I believe is the pictorial hours in facilities. It will just start at 7am and only for an hour, hence we had less flexibility and did most of our pictorials inside the room. The groom squad tried to have photoshoot past 8am as they started late outside, but a staff tried to stop them as our granted time was just until 8am. I hope there will be more flexibility especially for wedding events. Thank you!
I spent 4 nights in the Winford as part of a visiting group of many pool players from 8 countries playing a competition in the Winford Ballroom. I prepaid for my stay but I was still asked for an 8000 peso deposit which is ridiculous. I could perhaps see a reason for this if the room had not been paid for in advance. Basically it is a scam to get hold of your money interest free for the duration of your stay and the "up to 7 days" they say it will take to refund the sum to your bank account. What was it for? no explanation and it certainly wasn't for drinks in your room as the fridge didn't even have water in it. Our stay was good but at the prices the Winford charge our group expected more. The rooms were very spacious and clean as was the whole hotel albeit a little cold.
Had a great time spending my vacation and staying at winford hotel. Frint office staff and concierge were amazing! Housekeeping attendabts especially Marianne who assisted us at 21st floor is superb! Front office staff Leah and JM were also understanding and considerate. The one thing i didnt expect is when i asked for room service and ordered 10 entrees ans 4 glasses for the drinks, they only allow 3 glasses as per standard rules. I also waited 1 hour 37 mins for the glasses. Quite not happy about this! But over all stay was excellent.
Dear Sherwin, It was our pleasure looking after you during your stay with us. Thank you for choosing Winford Manila Resort and Casino and we look forward to welcoming you again in the near future. At your service, Ryan Rabe Director of Hotel Operations
Pros: location is very near to UST and SM mall, and easly to locate. Staffs are friendly and accomodating. They even helped me when i need a print copy of my exam permit. The room is excellent and always clean. I enjoyed my stay here. Cons: the main entrance of the hotel is on the right side its kinda difficult to find that is why I used the casino entrance instead. Room service is kinda slow but acceptable. Lastly the security personels outside the casino needs proper instructions, they did not allow my uber driver to pick me up in front of the hotel main entrance at the end point i walked and climb down the stairs of the casino entrance while im pulling my laguage bag, and they i started to talk to them they scattered around and act as if nothing had happened. In addition i sent a complaint through their guest email and i got no answer at all. But i will surely come back to this hotel
Dear Mr. Bryan, Greetings from Winford Manila Resort and Casino! Thank you for the positive comments and we are glad that you have enjoyed your stay with us. We have addressed your concern regarding the Uber pick-up point accordingly and our guards will be reminded regularly. It's been our pleasure looking after you during your stay and we hope to see you again in the near future at Winford Manila Resort and Casino. At your service, Ryan Rabe Director for Hotel Operation