This property is in high demand!
4 travelers have booked today.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

- Heated, warm pool that kids enjoy and adults find relaxing; pool area...
We enjoy the breakfast, the pool and the beautiful hotel.
- Rooms and public areas are frequently described as meticulously clean,...
The hotel itself is clean, well-maintained, and comfortable.
- Directly opposite SM San Lazaro / SM City San Lazaro and close to UST,...
We apent one night and lived it and we will go back
- Heated pool, kid-friendly activities (Easter egg hunt), complimentary...
Good for families
- Many guests highlight good value for money, citing the convenient loca...
5 star rating
Free Wi-Fi
Swimming pool
Free parking
Spa
Front desk [24-hour]
Fitness center
Restaurants
Bar
4 travelers have booked today.
Based on 5,141 verified reviews
9.2
9.0
9.0
8.9
8.8
Nearest transportation options
•
Farinas Transit Company Station is within 0.46 km
•
Tayuman LRT Station is within 0.54 km
Location rating score
There are 74 places in walking distance!
| Value for money | 8.8 |
| Location rating | 9.0 |
| Nearest airport | Ninoy Aquino International Airport (MNL) |
| Distance to airport | 12.2 km |
8.8
Excellent
Bathtub grab bar
Mobility accessibility
Electric kettle
Additional toilet
Bathrobes
Bathroom phone
Bathtub
Hair dryer
Mirror
Private bathroom
8.9
Excellent
Bathtub grab bar
Mobility accessibility
Non-slip grab bar
Electric kettle
Bathrobes
Bathroom phone
Hair dryer
Mirror
Private bathroom
Shower
8.8
Excellent
Bathtub grab bar
Mobility accessibility
Electric kettle
Bathrobes
Bathroom phone
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Electric kettle
Hair dryer
Mirror
Private bathroom
Shower
Toiletries
Towels
Internet access – wireless
Satellite/cable channels
Telephone
Hair dryer
Private bathroom
Shower
Toiletries
Internet access – wireless
Satellite/cable channels
Telephone
TV [flat screen]
Wi-Fi [free]
Air conditioning
Shower
Non-smoking
Shower
Shower
Non-smoking
Shower
Yes! Winford Resort and Casino Manila provides dry cleaning service that is available all throughout your stay, ensuring that you're always looking your absolutely best in your favorite outfit. Please contact the property for more information.
Winford Resort and Casino Manila satisfy our mandatory standard for cleanliness and safety by featuring hand sanitizer and daily disinfection in common areas. This property also comes equipped with doctor/nurse on call, free face masks, temperature check for guests and staff, first aid kit, body thermometer, and staff trained in safety protocol for all rounded safety precautions and hygiene protocols.
While remaining at Winford Resort and Casino Manila, begin your holiday by exploring the nearest attractions that are within walking distance to the property which include SM City San Lazaro, Dangwa Flower Market, and Celadon Park.
Winford Resort and Casino Manila's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Winford Resort and Casino Manila's most popular month where verified visitors have stayed the most is in December.
The typical room rate for Winford Resort and Casino Manila in the past month is 10001.83 PHP, compared to city's average of 2879.81 PHP.
Winford Resort and Casino Manila can converse up to 2 languages which includes English for visitors that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.
Winford Resort and Casino Manila accepts up to 3, with payment card options such as MasterCard, Visa, and Cash.
Verified families with young children that have stayed at this property have given Winford Resort and Casino Manila an average rating of 8.8. You can look up more comprehensive customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.
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Experience Luxury and Excitement at Winford Resort and Casino Manila
Nestled in the vibrant heart of Manila, the Winford Resort and Casino offers guests a perfect blend of luxury, entertainment, and comfort. With 128 beautifully appointed rooms, this upscale hotel promises a memorable stay whether you're here for leisure or business. Check-in begins at 2:00 PM, allowing guests to settle in and start exploring the exciting amenities right away, while check-out is conveniently available until 12:00 PM to suit your schedule.
Families are warmly welcomed at Winford Resort and Casino, as children between the ages of 1 and 12 can stay free of charge, making it an ideal destination for family vacations. From its world-class casino to its stylish accommodations, this hotel provides a welcoming atmosphere and exceptional service to ensure every guest has a fantastic experience in the Philippines' bustling capital.
Unforgettable Entertainment at Winford Resort and Casino Manila
Prepare to be captivated by the exceptional entertainment facilities at Winford Resort and Casino Manila. With a wide array of options, this luxurious hotel ensures that every guest's entertainment needs are met.
Step into the dazzling casino and let the excitement of the gaming floor envelop you. Test your luck with a variety of slot machines, table games, and poker tournaments, all within a vibrant and energetic atmosphere. Whether you are a seasoned player or a novice, the casino at Winford Resort and Casino Manila offers endless opportunities for thrilling entertainment.
After a thrilling gaming session, unwind and relax at the stylish bar, where you can enjoy a refreshing cocktail or a fine selection of wines. The bar provides a sophisticated ambiance, perfect for socializing with friends or colleagues.
Indulge in some self-care at the salon, where professional stylists and beauticians will pamper you with their expertise. Whether you're looking for a new hairstyle, a rejuvenating facial, or a luxurious manicure, the salon at Winford Resort and Casino Manila will leave you feeling refreshed and revitalized.
For the ultimate relaxation experience, head to the spa and immerse yourself in a world of tranquility. Let the skilled therapists melt away your stress with a soothing massage, or indulge in a rejuvenating sauna or steam room session. With its serene atmosphere and top-notch facilities, the spa at Winford Resort and Casino Manila is the perfect place to unwind and rejuvenate.
Experience a truly unforgettable stay at Winford Resort and Casino Manila, where entertainment is taken to new heights. Whether you're seeking the thrill of the casino, the relaxation of a spa treatment, or the indulgence of a stylish bar, this hotel has it all. Book your stay now and prepare to be entertained like never before.
Stay Active and Fit at Winford Resort and Casino Manila's Sports Facilities
Winford Resort and Casino Manila offers an array of top-notch sports facilities, ensuring that guests can stay active and fit during their stay. Dive into the refreshing waters of the indoor pool, perfect for a leisurely swim or an invigorating workout. The pool area boasts a tranquil ambiance, allowing you to relax and unwind after a long day of exploring the vibrant city of Manila.
For those looking to break a sweat, the fitness center at Winford Resort and Casino Manila is equipped with state-of-the-art equipment, providing a range of exercise options for guests. Whether you prefer cardio exercises, strength training, or a combination of both, you'll find everything you need to maintain your fitness routine. Please note that access to the fitness center may require an additional charge, ensuring that you have access to premium facilities and services.
With its exceptional sports facilities, Winford Resort and Casino Manila is the perfect destination for sports enthusiasts and fitness enthusiasts alike. Stay active, stay fit, and make the most of your stay at this luxurious hotel in the heart of Manila.
Convenience at Your Fingertips
At Winford Resort and Casino Manila, convenience is a top priority. With a wide range of facilities and services, your every need will be taken care of. Enjoy the luxury of 24-hour room service, ensuring that you can indulge in delicious meals or snacks at any time of the day or night. The laundry service is also available, allowing you to keep your clothes fresh and clean throughout your stay.
For added convenience, the hotel offers safety deposit boxes to keep your valuables secure, as well as a concierge service to assist you with any requests or inquiries. Stay connected with complimentary Wi-Fi in public areas, and if you are a smoker, there is a designated smoking area available. Free Wi-Fi is also provided in all rooms, ensuring that you can stay connected and productive during your stay.
Other convenient services include dry cleaning and luggage storage, making it easy for you to keep your belongings organized and in top condition. If you need any last-minute essentials or snacks, there is a convenience store on-site. Finally, daily housekeeping ensures that your room is always clean and tidy, allowing you to relax and enjoy your stay to the fullest. With these convenient facilities, your stay at Winford Resort and Casino Manila will be nothing short of exceptional.
Convenient Transport Facilities at Winford Resort and Casino Manila
At Winford Resort and Casino Manila, we understand the importance of hassle-free travel, which is why we offer a range of convenient transport facilities for our guests. Whether you're arriving from the airport or exploring the city, we have you covered.
For guests arriving by air, our airport transfer service ensures a smooth and comfortable journey from Ninoy Aquino International Airport to the hotel. Our professional and friendly drivers will meet you at the airport and transport you directly to our doorstep, allowing you to start your vacation without any stress or delays.
If you're looking to explore the vibrant city of Manila, our shuttle service and car hire options provide the perfect means of transportation. Our shuttle service offers convenient and reliable transportation to popular attractions and shopping destinations, making it easy for you to discover the best that Manila has to offer. Alternatively, if you prefer to have more flexibility and independence, our car hire service allows you to explore the city at your own pace.
For guests with their own vehicles, we offer valet parking and a secure car park onsite. You can rest assured knowing that your car is in safe hands while you enjoy your stay with us. Additionally, our ticket service and taxi service are available to assist you with any travel arrangements or transportation needs during your stay.
At Winford Resort and Casino Manila, we strive to make your travel experience as convenient and enjoyable as possible. With our comprehensive range of transport facilities, you can focus on creating unforgettable memories during your stay in Manila.
Indulge in a Culinary Adventure at Winford Resort and Casino Manila
At Winford Resort and Casino Manila, dining is an experience that goes beyond just satisfying your taste buds. With a range of dining facilities available, this luxurious hotel offers a culinary adventure like no other.
Start your day with a delightful breakfast at the on-site restaurant, where a sumptuous breakfast buffet awaits. Indulge in a wide selection of local and international dishes, freshly baked pastries, and a variety of beverages to kickstart your morning.
For those who prefer the comfort of their room, Winford Resort and Casino Manila also offers 24-hour room service. Whether you're craving a late-night snack or a full meal, the extensive menu caters to all tastes and preferences.
Additionally, if you enjoy cooking your own meals, the shared kitchen is at your disposal. Equipped with modern appliances and utensils, you can whip up your favorite dishes and savor them in the comfort of your own space.
To ensure a seamless stay, daily housekeeping is provided, ensuring that your dining area is always clean and inviting.
Embark on a culinary journey like no other at Winford Resort and Casino Manila, where every meal is a feast for the senses.
Discover Comfortable and Spacious Rooms at Winford Resort and Casino Manila
Winford Resort and Casino Manila offers a variety of inviting room options, including the Deluxe with a cozy 29 square meters featuring a plush King Bed, perfect for a restful stay. For those seeking more space and luxury, the Executive Suite provides an expansive 58 square meters with a King Bed, ideal for relaxation and comfort. Families or groups can enjoy the Deluxe Double, a 29 square meter room equipped with two Double Beds, ensuring everyone has ample space to unwind.
Booking these rooms through Agoda guarantees you the best prices available, making your stay more affordable and accessible. The platform also offers a hassle-free booking experience, allowing you to secure your preferred room quickly and easily, so you can focus on enjoying your time at the hotel and exploring Manila.
Discover the Vibrant Neighborhood of Santa Cruz
Nestled in the heart of Manila, Philippines, Santa Cruz is a vibrant and bustling neighborhood that offers a unique blend of history, culture, and entertainment. This lively district is known for its colorful streets, lively markets, and rich heritage, making it a must-visit destination for travelers seeking an authentic Manila experience.
One of the highlights of Santa Cruz is the iconic Santa Cruz Church, also known as the Basilica Minore de Santa Cruz. This stunning church is a testament to the Spanish colonial architecture and is a popular pilgrimage site for locals and tourists alike. As you explore the neighborhood, you'll also come across numerous historical landmarks, including the Escolta Street, which was once the premier commercial district in Manila.
In addition to its historical significance, Santa Cruz is also a haven for food lovers. The district is home to a wide array of local eateries and street food stalls, where you can savor delicious Filipino cuisine. From mouthwatering street snacks like fish balls and kwek-kwek to hearty dishes like adobo and sinigang, Santa Cruz offers a culinary adventure that will delight your taste buds.
Whether you're looking to immerse yourself in Manila's rich history, indulge in local flavors, or simply soak up the vibrant atmosphere, Santa Cruz is the perfect neighborhood to explore during your stay at Winford Resort and Casino Manila. With its convenient location and endless attractions, this dynamic district is sure to leave you with unforgettable memories of your time in Manila.
Convenient Transportation Options from Manila Airports to Winford Resort and Casino Manila
Located in the heart of Santa Cruz, Manila, Winford Resort and Casino Manila is a premier destination for travelers looking for excitement and luxury. Getting to this exquisite resort and casino is a breeze, thanks to the convenient transportation options available from the nearby airports in Manila, Philippines.
If you are arriving at Ninoy Aquino International Airport (NAIA), the most common airport serving Manila, you have several transportation options to reach Winford Resort and Casino Manila. The quickest and most convenient way is to take a taxi or book a ride-hailing service from the airport. The journey takes approximately 30 minutes, depending on the traffic conditions. Alternatively, you can also opt for a shuttle bus service, which provides a more affordable option for larger groups or budget-conscious travelers.
Another airport option is Clark International Airport, located approximately 80 kilometers away from Manila. From Clark International Airport, you can take a taxi or a private car to reach Winford Resort and Casino Manila. The journey takes around 1.5 to 2 hours, depending on the traffic. It is advisable to pre-book a taxi or arrange for a private car pick-up to ensure a smooth and hassle-free journey.
Once you arrive at Winford Resort and Casino Manila, you'll be greeted with a luxurious and stylish ambiance, offering world-class amenities and entertainment options. Whether you're looking to try your luck at the casino, indulge in exquisite dining experiences, or relax in the spa, Winford Resort and Casino Manila has everything you need for a memorable stay in Manila, Philippines.
Explore the Vibrant Surroundings of Winford Resort and Casino Manila
Nestled in the heart of Manila, Winford Resort and Casino Manila offers easy access to a variety of landmarks and attractions that will enhance your stay. Just a stone's throw away, you'll find the Manila Chinese Cemetery Spire, a unique architectural marvel that stands as a testament to the rich cultural heritage of the Chinese community in the Philippines. Take a leisurely stroll through the serene grounds and admire the intricate designs and sculptures that adorn the spire.
For those seeking a spiritual experience, the Santa Cruz Church is a must-visit landmark. Immerse yourself in the tranquility of this historic church, which dates back to the Spanish colonial era. Marvel at the stunning architecture and ornate interiors, and take a moment to reflect in the peaceful atmosphere.
Shopaholics will be delighted to discover the Puregold Price Club Divisoria (Dagupan) nearby. This bustling marketplace offers a wide range of products at affordable prices, making it the perfect place to indulge in some retail therapy. From clothing and accessories to household items and fresh produce, you'll find everything you need under one roof.
Whether you're exploring the local culture, seeking spiritual solace, or indulging in a shopping spree, the surroundings of Winford Resort and Casino Manila offer a diverse range of attractions to cater to all interests and preferences.
Convenient Public Transport Stations near Winford Resort and Casino Manila
Winford Resort and Casino Manila is conveniently located near several public transport stations, making it easy for guests to explore Manila and its surrounding areas.
One of the closest stations to the hotel is Bambang LRT Station, which is just a short walk away. From here, guests can easily access the LRT Line 1, allowing them to travel to popular destinations such as Intramuros and Rizal Park.
Another nearby station is Tayuman LRT Station, which is also within walking distance. This station provides access to both LRT Line 1 and LRT Line 2, giving guests even more options for exploring the city.
For those looking to visit popular shopping destinations, the Tutuban and Tutuban (Santa Cruz) stations are conveniently located near the hotel. These stations are part of the Philippine National Railways (PNR) network, making it easy for guests to reach popular shopping centers such as Divisoria.
In addition, the Abad Santos LRT Station, Blumentritt LRT Station, Doroteo Jose LRT Station, and Recto LRT Station are all within a short distance from the hotel, providing guests with convenient access to Manila's public transport network.
With its proximity to these public transport stations, Winford Resort and Casino Manila offers guests the opportunity to easily explore Manila's attractions and experience everything the city has to offer.
A Culinary Adventure Awaits
When it comes to dining options near Winford Resort and Casino Manila, guests will be spoiled for choice. Just a stone's throw away, you'll find a variety of restaurants that cater to every palate. Craving Filipino comfort food? Head to Chades Tapsilog or Tapa Supreme Food Haus for mouthwatering tapsilog or delectable tapa dishes. For a taste of Chinese cuisine, Shanghai Fried Siopao and Davids Tea House - Hotpot Restaurant are must-visit establishments. If you're in the mood for a buffet feast, Isabella Felice Buffet Restaurant will satisfy your cravings with its wide array of dishes. For a more casual dining experience, Rosie Eatery and Ponggal Kitchen & Bar offer delicious and affordable options. And if you're in the mood for some grilled specialties, Panulukan Grill is the place to be. With such a diverse range of dining options just steps away from the hotel, guests at Winford Resort and Casino Manila are in for a culinary adventure.
Shop 'til you drop at Manila's vibrant shopping landmarks
Located in the heart of Manila, Winford Resort and Casino Manila is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel, you'll find the bustling Dangwa Flower Market, where you can immerse yourself in a sea of vibrant blooms and fragrant scents. For all your tech needs, head over to BenStorePC, a haven for gadget enthusiasts offering a wide range of electronics and accessories. If you're in the mood for some retail therapy, SM City San Lazaro is the perfect destination, with its extensive selection of local and international brands. Don't miss out on the delectable treats at Salazar Bakery, a local institution known for its mouthwatering pastries and cakes. For a truly authentic shopping experience, make your way to Arranque Market, where you can explore a maze of stalls selling fresh produce, local delicacies, and unique finds. Tutuban Mall is another must-visit, offering a mix of affordable fashion, home goods, and souvenirs. Lastly, Central Market is a treasure trove for bargain hunters, offering a wide array of goods at wallet-friendly prices. With these exciting shopping landmarks just a stone's throw away, Winford Resort and Casino Manila is the perfect base for a memorable shopping adventure in Manila.
Luxury at an Affordable Price: Winford Resort and Casino Manila
Experience the epitome of luxury without breaking the bank at Winford Resort and Casino Manila. With an average room price of just $142, this exquisite hotel offers an unbeatable value for money.
Compared to the average price of a hotel room in Manila, which stands at $57, Winford Resort and Casino Manila provides a truly exceptional experience at an incredibly affordable rate. Nestled in the heart of the city, this lavish hotel boasts world-class amenities, impeccable service, and stunning views of the Manila skyline.
Whether you're a leisure traveler or a business professional, Winford Resort and Casino Manila offers a range of accommodation options to suit every need and budget. From elegantly appointed rooms to spacious suites, each exudes a sense of opulence and comfort. With prices that are significantly lower than the city average, you can indulge in a luxurious stay without compromising on quality. Book your stay at Winford Resort and Casino Manila today and experience the best of Manila without breaking the bank.
Clean, Beautiful Hotel with Superb Food and Excellent Service
Winford Resort and Casino Manila has received rave reviews from its satisfied customers. Guests have praised the hotel for its cleanliness and beautiful surroundings, making it a truly delightful place to stay. The food at the hotel has been described as superb, with guests vowing to return just for the culinary experience. The excellent service provided by the staff has also been highly commended, with guests appreciating the attentive and friendly nature of the hotel's employees. The location of the hotel is another standout feature, with guests finding it convenient and ideal for exploring Manila. With a nice pool and helpful staff, Winford Resort and Casino Manila offers a near-perfect hotel experience that guests can't wait to revisit.
A Luxurious Oasis with Exceptional Customer Ratings
Welcome to Winford Resort and Casino Manila, a lavish retreat that has garnered outstanding customer reviews. With an impressive overall rating of 8.9, this hotel has become a popular choice for travelers seeking a memorable stay in Manila, Philippines.
One of the standout features of Winford Resort and Casino Manila is its excellent value for money, scoring a remarkable 8.8. Guests are delighted with the exceptional facilities provided, which also received a high rating of 8.8. From the moment you step into this opulent hotel, you will be greeted by a world-class experience that caters to your every need.
Cleanliness is a top priority at Winford Resort and Casino Manila, evident by its remarkable rating of 9.2. The hotel's meticulous attention to detail ensures that every corner is immaculate, providing guests with a sense of comfort and tranquility. Whether you are relaxing in your elegantly appointed room or exploring the hotel's various amenities, you can trust that cleanliness is of the utmost importance.
Excellent8.9
Facilities
Excellent9.0
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
Provided by verified guests of

Excellent
10 most recent verified ratings received by the property
Most recent
From 5,141 reviews
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Guests have praised the friendly and efficient staff at this hotel. Rooms are clean, comfortable, and offer neat sheets. The hotel's strategic location near SM San Lazaro mall and LRT Blumentritt Station provides easy access to the area. The breakfast has a wide selection of options available and at an affordable rate, making this a great value option for travelers.
Few noted no bidets in rooms but not a major issue.
Service
Location
Cleanliness
Breakfast
Pool
Room comfort
Check in
Room size
Restaurant options
I stayed for three nights during Christmas. It was absolutely wonderful. The location is perfect, with SM right in front, so there’s no shortage of food or shopping. The hotel itself is very beautiful. The guest rooms are clean, and the water pressure in the shower and toilet is good. The gym and pool are also nice, and the staff are on-site, so I felt secure. The pool provides towels for rent, so there’s no need to bring your own. It was great to swim in the heated pool. I fell ill on the second day, but there’s a clinic on the first floor where I received a free consultation and got some medicine. And of course, the casino! There was a live band at night, which was a lot of fun. I would love to stay again, and it's a hotel I wouldn't hesitate to recommend to others. If I had to point out one downside, it would be that the breakfast is the same every day, with hardly any meat, and it doesn't taste very good. Personally, I think it’s better to eat at SM than to pay for the breakfast. Everything else was great.
Dear Ms. Arisa, Thank you for your wonderful feedback! We’re glad you enjoyed your stay, our heated pool, and convenient location. We appreciate your comments on breakfast and hope to welcome you back soon for another great experience! best Regards, Leah Costa - Front Office Manager
We had an excellent stay at Winford Resort and Casino, even though we didn't visit for the gaming floor! The hotel feels upscale and elegant, featuring a beautifully designed lobby and high-end room interiors. Our room was spacious, perfectly clean, and equipped with premium bedding that made it easy to unwind.
Dear Ms. ESTRELLITA, Thank you for sharing your experience with us. We’re pleased to hear that you had a comfortable and enjoyable stay with us. It’s wonderful to know that you appreciated our elegant atmosphere, beautifully designed interiors, and the cleanliness and comfort of your room. We truly appreciate your feedback and look forward to welcoming you back again soon! Best Regards, Leah Costa - Front Office Manager
The place was great, breakfast buffet was amazing , staff were nice. Our room feels like we’re in chicago!!
Dear Ms. Zenaida, Thank you for your wonderful review! We’re happy to know that you enjoyed the hotel, the amazing breakfast buffet, and the warm service from our staff. We’re also delighted that you loved the feel and ambiance of your room. We look forward to welcoming you back for another exceptional stay! Warm Regards, Leah Costa - Front Office Manager
There was a large SM mall across the street, making it conveniently located. The room was a good size, and the view from the window was stunning! The breakfast was delicious, and I enjoyed the music as well. The smiles of the staff were comforting. I would like to stay again when I visit Manila.
Dear Mr. / Ms. JUMI, Thank you for your lovely feedback! We’re so glad you enjoyed our convenient location near the mall, the comfortable room, and the beautiful view. It’s wonderful to hear that you also liked the breakfast and live band—it sounds like you had a well-rounded stay! Your kind words about our team’s smiles truly warm our hearts. We’ll be happy to welcome you back the next time you visit Manila. Best Regards, Leah Costa - Front Office Manager
480 meters to public transportation
Airport transfer
Free Wi-Fi in all rooms!
Sauna
“It's really good for the price.”
It is a large hotel and across the street is an SM mall, which was very nice. If you are traveling alone, the security guard in front of the hotel will escort you. The room was very clean, with a great view and five pillows, which I was satisfied with. There were some slightly worn parts here and there, but that is unavoidable. The city view is really excellent, and there are only friendly staff members. However, I deducted some points because there was no notice about the hot water not working due to hotel maintenance, and there were issues with the safe and hairdryer. If you check and use the parts that have minor issues at check-in, you will be able to enjoy your stay comfortably without any problems.
Dear Mr. / Ms. SEONG, Thank you for sharing your detailed feedback! We’re glad to hear that you enjoyed our convenient location, clean room, excellent city view, and friendly staff. It’s also great to know that the room amenities like pillows met your satisfaction. We apologize for the inconvenience caused by the unavailable hot water, as well as the issues with the safe and hairdryer. Your suggestions regarding checking for minor malfunctions upon check-in are appreciated and will help future guests enjoy a smoother stay. Warm Regards, Leah Costa - Front Office Manager We hope to welcome you back soon for an even better experience.