Very good
From 109 reviewsSee what guests said
7.0
Winstar Hotel
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Superior
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Location
Good
6.8
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  • Free airport transfer

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
7.6
Very good
Room comfort & quality
Executive
...
  • City view
  • 28 m²/301 ft²
  • 1 double bed
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Superior Room Only
...
  • City view
  • 19 m²/205 ft²
  • 1 double bed or 2 single be...
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Deluxe
...
  • 28 m²/301 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Superior
...
  • 19 m²/205 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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An overview

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Real reviews from real guests

Agoda Reviews (109)Booking.com Reviews (63)
7.0
Very good
Filter by guest type:
Cleanliness6.9
Facilities5.6
Location6.8
Room comfort and quality7.6
Service7.2
Value for money7.5
Provided by verified guests of Agoda
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Showing 86 verified guest comments
12345
4.0
Harun from Indonesia
Solo traveler
Superior
Stayed 2 nights in January 2018
too close to school”
at 7 am you hear the bell rang, and same thing happen every 45 minutes, very irritating.
Reviewed February 21, 2018
3.6
Jacky from Indonesia
Solo traveler
Superior
Stayed 5 nights in October 2017
Acceptable”
Room infested with cockroaches. Changed room and it was the same case. One time the room keeper left the window open and I only found out by midnight. Spent the night feeding the mosquitoes. Receptionist was very friendly, but not so for the others.
Reviewed October 25, 2017
Dear Mr Jacky Dwiyanto, Salam hangat dari Winstar Hotel Pekanbaru... Terima kasih atas kepercayaan Anda untuk memilih hotel kami sebagai tempat Anda menginap dan terima kasih atas waktu yang Anda luangkan untuk menulis ulasan mengenai pengalaman menginap bersama kami. Saya telah mencatat komentar mengenai masalah yang ada di kamar Anda dan saya telah mengundang penyedia layanan pest control untuk segera melakukan investigasi dan fumigasi ke kamar Anda. Hal ini bertujuan untuk memastikan bahwa kamar tersebut telah bebas dari pest issue sebagaimana telah disampaikan kepada kami. Atas nama Hotel dan Manajemen saya mohon maaf sebesar-besarnya atas ketidaknyamanan yang Anda alami. Semoga kami dapat memperbaiki produk dan layanan kami dan kami senantiasa menyambut kedatangan Anda kembali di waktu mendatang. Regards, Irham Room Divisions Manager
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Winstar Hotel
7.2
Jesica from Indonesia
Couple
Superior
Stayed 1 night in July 2017
Not very clean”
The water is dirty.. it's yellow.. and we got no foot towel in bathroom
Reviewed July 24, 2017
10.0
HASNA from Indonesia
Solo traveler
Superior
Stayed 1 night in June 2017
Exceptional”
the room is nice, love it
Reviewed July 17, 2017
4.8
NOOR from Singapore
Family with teens
Superior
Stayed 2 nights in June 2017
Hotel cheap and clean but not safe”
The hotel is good and clean only a bit small. However it is not safe to walk around the area at night. You need a transport to go out and back to the hotel. Your vehicle parked there is also not safe. I rented a motorbike from an outside vendor for my 3 days 2 night stay in the hotel. I parked in the hotel carpark and put the cheap helmet clip to the handle. There were many motorbikes with helmet attached, parked there. There is always a security guard watch over the carpark for 24hours with cctv. The security guard is seated right in front of where the motorbike parking.However, of all helmets at the carpark, my rental helmet was stolen. I reported ti the security guard but he said he is not responsible for any missing vehicle or items. The frontline hotel counter said they will check the cctv but dis not get back to me at all. In the end i have to pay the cost of the helmet to the rental vendor. I have not received any news abt the outcome of their investigation over the cctv.
Reviewed June 20, 2017
6.4
Decelina from Indonesia
Business traveler
Stayed 3 nights in April 2017
Good place”
The hotel is good and nice people
Reviewed May 29, 2017
8.4
Jacky from Indonesia
Solo traveler
Superior
Stayed 2 nights in May 2017
Nice place, but a bit old”
I first stayed here three years back when it was newly opened and had a pleasant experience. Now they still hold the same standard, however the place are a little old.
Reviewed May 17, 2017
7.2
Loong from Malaysia
Business traveler
Stayed 1 night in February 2017
Decent hotel for short stay”
Location is good.Near to Jln Ahmad Yani ,Juanda(Chinatown and also pasar bawah) Staffs are friendly .
Reviewed May 04, 2017
6.0
rio from Indonesia
Business traveler
Stayed 1 night in November 2016
Goodest”
Damn good
Reviewed December 26, 2016
3.6
MAK from Malaysia
Business traveler
Stayed 1 night in December 2016
Bathroom not well stocked,basin and toilet bowl full of stains and NO TOWEL in bathroom.”
No slippers provided, even though rate as 3 stars. Floor tiles full of stains and stickey.
Reviewed December 25, 2016
7.6
shafry from Malaysia
Group
Stayed 2 nights in November 2016
80”
Good servis staff and friendly.
Reviewed November 24, 2016
8.4
Eko from Indonesia
Solo traveler
Stayed 1 night in November 2016
Breakfast”
Last stay at this hotel, I had to check out early and need breakfast very early. In the restaurant the staff warmly help.
Reviewed November 17, 2016
6.4
SUBRAMANIAM from Malaysia
Family with young children
Superior
Stayed 1 night in September 2016
good hotel value for money”
Good hotel for family and all travellers Breakfast need to improve
Reviewed November 03, 2016
2.4
Thean from Malaysia
Solo traveler
Deluxe
Stayed 1 night in April 2016
Bad Experience”
My room is near the function room. All the mattress just put next outside my room. The previous guest room order also did not clear it, just put beside the door. Toilet bowl with yellow stained. Water from tap is yellow colour too. Request staff to arrange for their airport shuttle but they called metered taxi to me. Feel awful staying in this hotel.
Reviewed April 16, 2016
2.0
CHEONG from Singapore
Business traveler
Superior
Stayed 5 nights in March 2016
Very Lousy Hotel”
This is the worst hotel I have ever stayed. Hotel and room very old, bad location, bad customer service, breakfast very lousy. I will not stay at this hotel, very bad experience !!!
Reviewed March 17, 2016
3.2
Hendry from Indonesia
Business traveler
Stayed 1 night in January 2016
Dissappointed”
Very dirty bathroom....carpet and bed cover also towel is stinky..
Reviewed February 22, 2016
7.2
AZMAN from Singapore
Solo traveler
Superior
Stayed 1 night in January 2016
AVERAGE HOTEL”
Its the service of the staff that made my stay at Winstar.From the reception down to the waiter,security and cleaner,they never stop smiling and always there to greet me.My only complaint about the hotel is the aircon.It did not function and live up to expectation and as a result I wasnt able to sleep the whole night as it was very stuffy and hot.
Reviewed February 04, 2016
7.3
Raditya from Indonesia
Solo traveler
Stayed 5 nights in December 2015
A nice place to stay in the middle of Pekanbaru”
Value for money, location, staff friendliness
Pretty nice actually, the staff are friendly, and they even gave me some bonus services since i stayed for a few days. First they provide me a fridge, which should be only available for a higher room types, and they waived my charges for few pieces of my laundry (not all though) but still its a nice service to know when a hotel gave u a certain discount l, or facility that only available for higher class/ types of room. However, wi-fi performance are slow & poor, furthermore they didnt tell you if they change the password, so u have to ask them for the new password
Reviewed December 13, 2015
9.3
Norsahila from Malaysia
Family with teens
Deluxe
Stayed 3 nights in October 2015
Excellent hotel with very friendly staffs”
Very spacious room. Bed and pillow was very comfortable. All staffs were very friendly, polite and helpful.
We were very happy and satisfied during our stay in this hotel. The deluxe room was very spacious with many area or shelves to keep our personal things. Bed was very comfortable. The houkeeping clean our room everyday. The hotel floor, lobby and surrounding area was tidy and well maintained. Eventhough it is a 3 star hotel but we feel that it has all the features of a 5 star hotel but in a smaller version. What we love most about this hotel is their staffs. They were very friendly, polite and ready to help us at all time. The location of the hotel is away from the main road, hence it is quite and peaceful. There is a restaurant 'Nasi Padang Sederhana' just 2 minutes walking distance from the hotel. Along the road next to the hotel there are few stalls selling many kind of snacks in the morning. The hotel also provide transportation with reasonable charges to certain places and to airport.
Reviewed October 14, 2015
9.7
Adrian from Indonesia
Solo traveler
Deluxe
Stayed 2 nights in December 2014
Nice little Hotel”
Location, Clean, Spacious
I have stayed here for a few times. Always enjoyed this hotel. Very comfortable.
Reviewed April 30, 2015
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