Free shuttle. Basic Amenities. ”

One of the front-desk staff was sarcastic and forgot to note down my shuttle service requests. Good thing the driver - John, was always warm and accommodating. FREE shuttle service will save you a lot, you just have to plan your itinerary. I suggest though that they make the pickup schedules more frequent, instead of every 3 hours. The room especially the sofa area and bath room was just so so. Shows sign of aging. The beds are comfy though. If you come to Guam mainly for shopping at GPO, I suggest this hotel because of the reliable and convenient shuttle service and the friendly drivers. Otherwise, stay somewhere near the main strip (Tumon area).

Exceptional”

We stayed for 5 nights. Everything was excellent except for the phone inside our room which did not have a dial tone from the second night and up to the time we checked out. It's not a big deal though as we had our personal handy phones and their wifi was strong anywhere at the hotel. Their free shuttle to shopping malls and park allowed us to save a lot. Most importantly, the refrigerator and microwave are a big help for us who did not have free breakfast. I would highly recommend this to travellers to Guam.

Our second time here”

The first time we stayed here was just so-so and the review I gave was simply based on some minus points I found to be disappointing. It was a surprise when we came back that a lot has improved----cleanliness, attention to customer complaints and front desk follow ups. As always, the free shuttle service at Wyndham is a winner!

Value for money, with free shuttle!!”

Its our 2nd time booking this place! I love their free shuttle services and very friendly drivers! Room is clean and aircon is ice cold!! :) thank you wyndham for the great service! Just one minor comment: their receptionist are not that friendly, i think locals are like that in guam- very direct to the point, ery straightforward. But everythings okay! For sure you can handle it! :)

Excellent experience staying at Wyndham Garden Guam!”

all of the reception staff were truly wonderful, they always deliver great customer service; and sorry I have not gotten the name of the guy receptionist with a high pony tail but he even proactively offered to book me a cab going to the airport! hotel shuttle drivers also did a very good job! will definitely stay at Wyndham Garden Guam when I come back in the near future!

Very good”

although the hotel is a little bit far from the shopping area, still, they provide car service for their guests to send and pick up at some of shopping areas (i.e. kmart, gpo, the plaza, ypao beach) with a scheduled time. you cannot find any restos near the hotel.you have to walk around 15-20mins to reach dennys, dominoes pizza. the cleanliness of the hotel is great compared to the other hotels in the shopping district.

2nd time here”

I really love this place. Again, the manager Matt Martin takes time to meet and chat with us. The staff at the front desk are soooo friendly and accommdating. This is my home in Guam. Thanks Allan Soria

Good location hotel”

Pros 1. Excellent customer service; super helpful and friendly staff 2. Quick check in / check out 3. big rooms 4. There is shuttle for drop off and pick up with an interval of 3 hours. 5. Discouted car rental (budget) Cons 1. No public transport. Nearest station of the public shuttle is around 20mins walk 2. Toilet is a bit old and not properly cleaned, molds in between tiles Overall, it was a good stay and will recommend this to our colleagues. We just hope that they will renovate the toilet or clean it properly

Good budget hotel”

Pros - good customer service, friendly and helpful staff - free shuttle going to ypao beach and major shopping malls - big rooms, comfortable bed - good location except that there are no public transport - discounted car rental fro budget of checked in at this hotel Cons - bathrooms are old and there are molds on the tiles. - no breakfast but there is a restaurant at the ground floor Overall: It was a good stay and would recommend this to a friend -

kind and helpful staff”

the hotel location is not in the down town busy touristic area for shopping,but it has a free scheduled shuttle service for hotel guests to cover some popular destinations such GPO, K mart and downtown area ans more that you can see the time schedule at the lobby,...or it could possible to challenge for anyone to walk down all of these places on foot that we did a few times when the shuttle bus didnt get right time for us and decided didn't bother to wait for the next interval. one only down side I could say is the house keeping that isn't well tighten up in gerneral. for our ten nights stay,we actually never had a new bed sheet even once changed to be honest, but I believe on request it could have been changed for sure,but then we never asked coz we didn't feel we need it changed and fianlly didn't bother for entire stay,but had towel changes always and other empty toiletries on request. and the hotel has a chinese and thai restaurant on the first floor but we had never had it so,would't better comment on it. instead we had a vietnamese noodle soup near by the hotel that seemed only the option with good recommendation by many review that we were both attracted for a try, but really dissapointed about the quantity for that price and soup was simply tastless, no deep broth flavour and even no necessary basil herbs provided for the soup noodle that I hoped for a real like as I had in vietnam. overall my stay was just wonderful in Aqua, it only matter to me is that the staff who are kind enough and lovely sweet smile to me all the time,...and the funny and friendly hotel atmosphere, that's the only matters of fact I enjoyed most in Aqua. I Hope I would pass my exams and we'll like to come back again to stay in Aqua for enjoying the sun and the beach with heart.

kind and helpful staff of all ”

I stayed in Aqua from 25th til 4th feb, for 10 nights in total that's I actually extended twice once I was certain I had completely felt comfortable and had well rested thru first for a few days. to me, the most important reason to choose the AQUA was that the hotel gives me such a spacious room with a solid study desk with a chair that's what I really wanted to focus on my studying for CPA exam,...all the front staff are so loving and touchingly sweet with big gentle smiles and laughs and also their manager Donovan who is really kind and helpful, I have to say that I really appreciated for his kind consideration for letting me allowed to have early check-in when I was totally exhausted on arrival,...and the hotel director Matthew who I do not possibly forget to mention coz he's one of the funniest hotel driector I have seen in my past travel experiences, love it all to be honest,... all made me feel home sweet home in Guam and half way thru my husband joined me in a hotel and he certainly had great time himself too while I was taking exams and couldn't accompany him, happily he visited many beaches around as could coz he's such a huge fan of sea and its marine life and did free diving thanks to the good visibility of the sea there during the period.

good stay”

they clean the room everyday. the staffs are friendly too. it was not too much expensive but the service was really nice. they even have free rides to the bus stops. it is very accesible because it was a walking distance from the malls and the beaach.

Not bad at all”

3rd time in this hotel as it is near to my customer, price is good for Guam and rooms are nice- Gym and swimming pool are being refurbished now so hopefully next time will have the chance to use them after work. Will recommend

great for a short stay”

great high speed wi-fi. super staff & good eats on property. room was a little small even as a suite. kitchen area w/ pullout bed & a bedroom area. small but good bathroom w/ shower only & lots of TV channels. Great place for a layover.

Above average”

I would like to have my friends stay at Wyndham Garden Guam but it will be a big issue between them and me. Why? Because of what I have observed during my stay there April 25 to 29, 2019. The price per night is reasonable. The rooms (I requested to be transferred) need to be made presentable cause it smells awful. The bed and the linens are fine, including the old used towel, they are clean. The staffs are very courteous and knowledgeable of their craft (no comment). The problem is in the lobby. People are always present, they could be residents (permanent and/or transient), which lessens the ambiance and sense of security. These personalities did not looked like tourist or vacationeers or decent guest. I came alone as a solo visitor and I did not quite felt right passing through the lobby in the morning nor coming back to a place like that at night. Hoping you understand my point. That is my observation and comment. Cordially yours.

Have to improve on cleanliness...”

Pros:The hotel is just about 10 minutes from the airport. GPO and Kmart are few minutes by car. The receptionists in my 4 days stay had been very accommodating and helpful. They even let me check-in early upon arrival with no extra charge. Free breakfast is good enough (plated order). They also have free shuttle service to shopping malls and the beach. Cons: free bottled water was only provided on the first day. The rooms were not cleaned in my 4 days stay. The towels were not even changed despite the request for cleaning. Toiletries were not replenished for the 4 days stay. One of the waitress at the breakfast area was rude, when i requested for a spoon it was put lousily on top of my rice! Also it took 15 to 25 minutes for your order to be served.

Above average”

Good Location.

Above average”

staffs were polite and friendly, i liked how they have a free shuttle going to shopping malls. the driver, John was very friendly and helpful.

The staff make this hotel.”

Hotel is very tired looking & needs a total renovation, but thr staff really go out of their way to assist. If you arrive or leave middle of the night and Alu is on duty, you will have no problems.

Guam to do sightseeing? Not this hotel”

If you just need a place to crash, this is the best. Given that it's near the airport and very affordable. However, we went to Guam to do some shopping and sightseeing. Very far from public transport and only choice is riding a cab. Which is not economical! Even if there's a free shuttle, it's still a hassle since there is a schedule to meet. I advise to reconsider to stay in a hotel where the bus pick ups and drop offs