Super friendly staff! Free transport and pickup”

My mom and I checked into this hotel and we were warmly welcomed by Mr. Donovan at the front desk. He gave us some info about Guam since it was our first trip to the island. The rooms we stayed at were cozy and I had no trouble sleeping. All the staff were super friendly and really helpful with our needs. The hotel manager even made sure that we were comfortable and our needs were attended to as quickly as possible. The hotel offers a free shuttle service to some of the shopping centers and also picked us up from those places. They could pick us up at a certain time or whenever we called. The hotel is just a few minutes from the hospital, Micronesia Mall, and Tumon. The 2 men working at the concierge were really helpful and told us a lot about how life is on Guam and some of the nice places to shop at. The hotel has a restaurant inside that serves delicious food in big portions at affordable prices. My favorite was the terriyaki chicken for breakfast which came with 2 cups of rice and 2 eggs. I noticed even the policemen ate their breakfast here daily. My mom and I stayed there for 4 nights and because the staff were really friendly and showed concern for our needs, they made us feel like we were at home. I chose this hotel mainly because I was taking my NCLEX exam at the UIU building in Tamuning which was just a walking distance from the hotel. For those who need to test at the Pearson Vue Professional Center in Tamuning, this hotel is a good place to stay at. In 1-2 minutes you can walk from the hotel to the testing center. Overall, this is a good hotel and the staff really made our stay an enjoyable and comfortable one. I'd definitely return to this hotel when I return to Guam.

Excellent experience staying at Wyndham Garden Guam!”

all of the reception staff were truly wonderful, they always deliver great customer service; and sorry I have not gotten the name of the guy receptionist with a high pony tail but he even proactively offered to book me a cab going to the airport! hotel shuttle drivers also did a very good job! will definitely stay at Wyndham Garden Guam when I come back in the near future!

Value for money, with free shuttle!!”

Its our 2nd time booking this place! I love their free shuttle services and very friendly drivers! Room is clean and aircon is ice cold!! :) thank you wyndham for the great service! Just one minor comment: their receptionist are not that friendly, i think locals are like that in guam- very direct to the point, ery straightforward. But everythings okay! For sure you can handle it! :)

Always friendly. Always accommodating. ”

We always come to Wyndham when we are on Guam because the staff are super friendly and do their very best to accommodate our needs. We call it our home away from home when whenever we travel to Guam.

Value for money is a hit, but it needs to be updated”

Wyndham Garden Guam's location may not be at the Tumon Beach itself, but, for the price, it's well located at nearby Tamuning. Plus there's convenient shuttles to 4 key locations in Guam, from morning will evening so it's got good access. Their manager, Matthew, was very good, friendly, attentive, even let us check in early! Very good. Their front desk staff are friendly, though they're new and can still use some more training. Breakfast is good in their asian restaurant; plus the meals there are affordable and decent. Shuttle drivers are mostly friendly, with the senior citizen the most friendly of the bunch (sorry, I forgot his name, but he's the local senior citizen); the backup Caucasian senior shuttle driver is also nice, while the younger local guy is a bit stuck up, and too frank that it's off putting to tourists like me. Bedrooms are okay, the carpet could use some overhaul, coz they're clearly old, even the hallway decor and carpets; but there are efforts to make the hotel nicer and more updated; hopefully, it'll get there. The major issue I have is with the housekeeping; three nights, they were clearly inconsistent in cleaning the rooms; trash cans not cleaned, tissues not thrown, sink and bathrooms clearly need to be cleaned but they didn't do it. If not for the housekeeping being clearly incompetent, I'd rate the staff higher; the manager and the shuttle drivers helped bring up the score to be a 3 of 5. The gym is really old, the swimming pool not good looking to swim in. You get your money's worth here, folks, so it's okay, but things need to improve in the housekeeping staff and the old hotel feel, look and scent from the carpets. RATING: (out of 5) Front Desk / Guest Relations: 4/5 (Matthew their manager really helped bring the score up) Housekeeping / Cleanliness : 1/5 Other Staff : 3.5/5 (drivers/valet) Room : 3.5/5 (big room, with holding area; some items updated while the carpets a

Exceptional”

We stayed for 5 nights. Everything was excellent except for the phone inside our room which did not have a dial tone from the second night and up to the time we checked out. It's not a big deal though as we had our personal handy phones and their wifi was strong anywhere at the hotel. Their free shuttle to shopping malls and park allowed us to save a lot. Most importantly, the refrigerator and microwave are a big help for us who did not have free breakfast. I would highly recommend this to travellers to Guam.

Excellent”

Its a deal staying here at Wyndham Gardens. The rooms are clean and tidy. I believe the restrooms are what needs work.

Very good hotel with great service”

i arrived at 3 a.m. in the morning and my room was clean and ready. the staff was very polite, warm and friendly. staff also was very helpful in trying to help me find additional accomodations as i arrived during the busiest travel period and all hotels were booked up. the business center with free computer use is good. and the free shuttle to the dfs, which connected with all the regular buses, were nice pluses. i would definitely stay here on my next trip to guam.

kind and helpful staff of all ”

I stayed in Aqua from 25th til 4th feb, for 10 nights in total that's I actually extended twice once I was certain I had completely felt comfortable and had well rested thru first for a few days. to me, the most important reason to choose the AQUA was that the hotel gives me such a spacious room with a solid study desk with a chair that's what I really wanted to focus on my studying for CPA exam,...all the front staff are so loving and touchingly sweet with big gentle smiles and laughs and also their manager Donovan who is really kind and helpful, I have to say that I really appreciated for his kind consideration for letting me allowed to have early check-in when I was totally exhausted on arrival,...and the hotel director Matthew who I do not possibly forget to mention coz he's one of the funniest hotel driector I have seen in my past travel experiences, love it all to be honest,... all made me feel home sweet home in Guam and half way thru my husband joined me in a hotel and he certainly had great time himself too while I was taking exams and couldn't accompany him, happily he visited many beaches around as could coz he's such a huge fan of sea and its marine life and did free diving thanks to the good visibility of the sea there during the period.

2nd time here”

I really love this place. Again, the manager Matt Martin takes time to meet and chat with us. The staff at the front desk are soooo friendly and accommdating. This is my home in Guam. Thanks Allan Soria

A bit dated but serves it purpose :) ”

The room we stayed in for us couple and our adult son has enough space for the three of us. We also rented a car at the airport for our entire stay and thus, the parking spaces of Wyndham was very appropriate. There is also a convenience store on walking distance which proved to very favorable.

Above average”

I would like to have my friends stay at Wyndham Garden Guam but it will be a big issue between them and me. Why? Because of what I have observed during my stay there April 25 to 29, 2019. The price per night is reasonable. The rooms (I requested to be transferred) need to be made presentable cause it smells awful. The bed and the linens are fine, including the old used towel, they are clean. The staffs are very courteous and knowledgeable of their craft (no comment). The problem is in the lobby. People are always present, they could be residents (permanent and/or transient), which lessens the ambiance and sense of security. These personalities did not looked like tourist or vacationeers or decent guest. I came alone as a solo visitor and I did not quite felt right passing through the lobby in the morning nor coming back to a place like that at night. Hoping you understand my point. That is my observation and comment. Cordially yours.

Our second time here”

The first time we stayed here was just so-so and the review I gave was simply based on some minus points I found to be disappointing. It was a surprise when we came back that a lot has improved----cleanliness, attention to customer complaints and front desk follow ups. As always, the free shuttle service at Wyndham is a winner!

kind and helpful staff”

the hotel location is not in the down town busy touristic area for shopping,but it has a free scheduled shuttle service for hotel guests to cover some popular destinations such GPO, K mart and downtown area ans more that you can see the time schedule at the lobby,...or it could possible to challenge for anyone to walk down all of these places on foot that we did a few times when the shuttle bus didnt get right time for us and decided didn't bother to wait for the next interval. one only down side I could say is the house keeping that isn't well tighten up in gerneral. for our ten nights stay,we actually never had a new bed sheet even once changed to be honest, but I believe on request it could have been changed for sure,but then we never asked coz we didn't feel we need it changed and fianlly didn't bother for entire stay,but had towel changes always and other empty toiletries on request. and the hotel has a chinese and thai restaurant on the first floor but we had never had it so,would't better comment on it. instead we had a vietnamese noodle soup near by the hotel that seemed only the option with good recommendation by many review that we were both attracted for a try, but really dissapointed about the quantity for that price and soup was simply tastless, no deep broth flavour and even no necessary basil herbs provided for the soup noodle that I hoped for a real like as I had in vietnam. overall my stay was just wonderful in Aqua, it only matter to me is that the staff who are kind enough and lovely sweet smile to me all the time,...and the funny and friendly hotel atmosphere, that's the only matters of fact I enjoyed most in Aqua. I Hope I would pass my exams and we'll like to come back again to stay in Aqua for enjoying the sun and the beach with heart.

Nice value option”

If you want to spend time in Guam and not in a hotel room, save your money for activities and worry less about your hotel. If you are looking for a place to sleep while you are in Guam, this place will meet your requirements. If you want to spend all your time in a hotel, check into a 5 star establishment.

The staffs there are really nice”

The staffs there are really kind to us Even though the hotel location was a bit far from the down town, there are free shuttle bus which goes directly to the downtown n the beach we didn't have any problems ( if it's possible we would like them to have more buses not like once in an hour ) but still good enough Thank you so much for helping our stay in Guam n making our trip in Guam really great:)

Highly Recommend”

I had a enjoyable stay at Aqua Suites. The Aqua Suite hotel has an excellent staff of people from the manager to the cleaners. My room was clean comfortable and reasonably priced. The hotel staff were very personal friendly and accommodating. I would give the staff a 10 on 10 scale for service.

Not bad at all”

3rd time in this hotel as it is near to my customer, price is good for Guam and rooms are nice- Gym and swimming pool are being refurbished now so hopefully next time will have the chance to use them after work. Will recommend

Very good family like”

Staying in wyndham feels like im home i already have a family in wyndham. Accommodating staff they allowed us to check in early

Fit for the Budget travellers”

Free shuttle that brings you to shopping malls and beach so will save alot! Great staff- allowed us to check in early for free..free ice...microwave.. affordable option in Guam.. Nearby Maximart..Repainting on going during our stay..Free water only upon check in