Stay here while in Chicago !”

I always stay at the Royal Sonesta when in Chicago. Yesterday's stay was great as usual. Helpful staff. Very reasonable price. This time we got a corner room on the 38th floor - fantastic views. One matter which I mentioned to Reception when checking out was the bath - the base was very slippy and one could easily have fallen and injured oneself. There was no bath mat and the base was not ribbed. However I will stay there the next time I am in Chicago.

Excellent”

Excellent location, opposite to amazing Riverwalk, Trump tower and other iconic buildings. Very easy to access to Magnificent Mile and central streets. An ideal choice if you’re considering travelling to Chicago

Good hotel”

Good hotel for stay at Chicago

I can’t wait to go back!”

We made our reservation for two queen beds with a river view. We somehow ended up with a corner room and two walls of windows. The view was unreal. I couldn’t go to sleep because I didn’t want to waste any of my time in that room! The decor was modern and beautiful. It’s the perfect location for the river walk, Millenium Park, and we walked to Navy Pier. We stayed in 3014 and my mom stayed in 3814. Both were corner rooms with the most incredible views. Valet parking was $67, but worth it. Staff was kind and accommodating. I have 5 kids and I wouldn’t hesitate to go back with them. If you’re on the fence, this one is definitely worth the $.

Renovation in progress, more needed, staff did not compensate for that ”

Elevator upgrades in process. The remaining elevators are inadequate. This is understandable, however the staff and hotel management have appeared to make minimal effort to mitigate the deficiencies. For example, the housekeeping staff was telling the guests in the middle floors (of 38) to push both buttons and take rides up so that they can be more likely to get into a car. This resulted in the already overloaded and extremely slow elevators stopping on many floors where there was nobody present., Making them even slower. Also they could have done something like add on extra porters and offer a baggage service with the tip prepaid because I many occasions I entered an elevator that Had 80% of the floor space for luggage instead of people. It was very unpleasant people were angry. Some of The fixtures in the rooms were very dated and in need of repairs. A few of the staff acted like they were doing you a big favor if you asked a question. Most were pretty good tho.

Perfect location ”

Staff was super friendly, location is prime! Hotel is beautiful and very clean! The river view and downtown view is amazing!

1 pro vs 3 cons”

THE PROS: 3 of us ladies shared a room that was clean and spacious with an excellent river view! However....THE CONS: the living area had no lighting and the 2 lamps they had were on the desk and bed table. Made it difficult to enjoy the living area after dark. The bathroom came with only 1 wash cloth, no hand towels and 2 bath towels. We asked for additional towels at the desk and were given more. The room had Zero decor unless you count the two modern lamps as decoration. But still, the room was clean with a breath taking view. Now the disgusting part. The tub wouldn't drain during our showers and was even backing up previous guest hairballs. Upon closer inspection of the drain, there was a huge mound of slimy hairball sludge wrapped around the drain. Two of us tried to clear it out enough to shower but it was not coming loose. When we reported this to the desk staff, all they offered was 5000 points towards a free night. That hotel is 25,000 points per night. Still have to say the view was worth the cost of the deal we found! Wouldn't stay there at their normal price per night until Rona is over and maintenance fixes plumbing. The maid service should have caught this in their routine tub cleaning.

Excellent”

very good location. they upgrade our room which we got a very nice view. rhe only problem is the elevator need to be up graded. hope they did

Perfect location and extraordinary front desk staffs”

During our late evening arrival and freezing weather, there was no bell boy to help us with all our stuffs. Without further consideration, after fisnishing the check in process ... the man and the lady at the front desk, both help us with all our stuffs

Refresher getaway”

The suite was gorg, the staff was amazing, the computer work was amaze...loved it.

A hotel with good location and the facility is just average”

Bed sheet is old. Room is dark. Toileteries / free water must be requested although room is already made up.

old, tired rooms with no views”

i have booked the room for 2 adults and two children, paid in full, i was hoping the room can accommodated as booked on agoda, instead was assigned a old room with no views, and i have to oay additional 30 USD for a rollaway, total rip off from agoda booking, looks like agoda is taking too much commission and paying peanuts to the hotel, who will assign unwanted rooms, i will have to consider disconnecting from agoda future bookings

Good Trip”

This was a nice getaway

Good”

Waited 10 minutes for a lift on numerous occasions.

good”

nice

great stay”

the location is good. the room is spacious but the name was changed recently which makes me confused.(stayed in early 2020) recommend this hotel tho.

Excellent”

Très bel hôtel, parfaitement situé dans la ville, avec un rapport qualité-prix exceptionnel.

地點位置絕佳，至市區任何景點皆很近”

Room servvice 的阿姨很親切，但房間卻無衣櫃及行李架等配備，這是較奇怪的地方