Excellent 8.1
Based on 1901 reviews

Recent customer comments

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based on 1901 reviews
  • Cleanliness 8.6
  • Facilities 7.8
  • Location 7.2
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 8.2
  • Food and dining 7.6
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Salah from Oman
Deluxe Pool Access
Stayed 2 nights in July 2016
Hotel was nice but quite old ,room smell damp and bedding also.rooms are quite far from the reception so you have to walk up hill every morning for breakfast . Most disappointing thing was the staff not friendly at all and rude. For the price of the room you don't get good value for money and you can spend same amount of money and stay in patong beach in a better hotel close to everything.
Reviewed July 22, 2016

Lo from Singapore
Deluxe Jacuzzi
Stayed 3 nights in July 2016
Overall service standard
The electricity has been on and off for at least 2 days, The wifi is very bad and has been out for the whole day. When approach the staff, they have overcommit the resolution time frame which is not acceptable. The overall cleanliness of the room is terrible. We still get to see stuff that were left behind probably by the previous occupant. The overall service standards are great but there are more details to be taken note of. This is the 2nd time i have chosen this resort, and the standards have dropped compared to the previous time when i'd stayed 3 years back before wydnham group took over
Reviewed July 09, 2016

Ersoy from Australia
Solo traveler
Deluxe Jacuzzi
Stayed 1 night in July 2016
Outstanding achievement
To the friendly staff, always at your request. Very pleasant, made my stay with Wydnam a very great experience and can't wait for my next visit.
Reviewed July 07, 2016

mark from Singapore
Solo traveler
Deluxe Jacuzzi
Stayed 2 nights in July 2016
Terrible location. Hotel rip off for taxis and hotel transfers...rooms very tired. Needs a complete refurbishment.
Reviewed July 06, 2016

Hong from Hong Kong
Solo traveler
Deluxe Jacuzzi
Stayed 2 nights in June 2016
Location wasnt the best nice room though!
Room was nice!
Reviewed July 03, 2016

Norzahra from Malaysia
Stayed 2 nights in December 2015
Advantage & Disadvantage
Advantage : Perfect resort if you need to take a perfect leisure. Have the huge Jacuzzi with a cold water. Comfortable room and bathroom. There had 2 swimming pool. Nice environment. Silent and fresh air. Disadvantage : Location is away from the town. But, they provided complimentary shuttle services (ends around 9am - 10pm) to town. Inside the Jacuzzi has a lot of sands, before we went to town we have told to staff to clean the Jacuzzi and change the water inside. However, they even not touch or change the water. In fact the sands is still there and make us feel uncomfortable to use the Jacuzzi again. Thus, they had 2 swimming pool, but both is not deep at all both have same height. The worst is they diddn't change our towel. Lucky we just stay for 2 days. Comments : Cleaner staff need to be more honest, hardworking, efficient and not only take monthly salary without do the job properly. Staff at the receptionist is helpful but still need to do some improvement. Suggestion : If u want relaxation, this may be the right place. But, need to be more strict to cleaner to make sure they do the cleaning services. TQ
Reviewed June 28, 2016

Serena from Malaysia
Deluxe Pool Access 2-Bedroom
Stayed 3 nights in May 2016
-Good location,not too far from Patong. -Friendly staff -Nice resort
Reviewed June 02, 2016

Sathideth from Laos
Deluxe Jacuzzi
Stayed 1 night in May 2016
Reviewed June 01, 2016

Zhi from Singapore
Deluxe Jacuzzi
Stayed 3 nights in May 2012
Very secluded.
Location is away from the town. But they do provide complimentary shuttle services (ends around 8pm?) to the shopping area. Perfect resort if you need to take a break from all the hustle. Jacuzzi only has cold water. Big and comfortable room.
Reviewed May 27, 2016

Sally from Singapore
Deluxe Jacuzzi
Stayed 3 nights in May 2016
Great resort overall
The resort is huge, therefore if possible try to get a room nearer to the lobby, as there are many stairs way. Clubhouse is slightly away from the lobby but the facilities there are great (do try out the Carissa Spa) and the staff provides great customer service. The only disadvantage is that the location of resort is slightly away from Patong Beach, so if you miss the last shuttle bus back, you will have to take another transport back.
Reviewed May 25, 2016


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