Excellent 8.1
Based on 1894 reviews

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Excellent



based on 1894 reviews
  • Cleanliness 8.6
  • Facilities 7.6
  • Location 7.2
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 8.2
  • Food and dining 7.6
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Hong from Hong Kong
Solo travelers
Deluxe Jacuzzi
Stayed 2 nights in June 2016
Location wasnt the best nice room though!
Room was nice!
Reviewed July 03, 2016
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Norzahra from Malaysia
Groups
Stayed 2 nights in December 2015
Advantage & Disadvantage
Advantage : Perfect resort if you need to take a perfect leisure. Have the huge Jacuzzi with a cold water. Comfortable room and bathroom. There had 2 swimming pool. Nice environment. Silent and fresh air. Disadvantage : Location is away from the town. But, they provided complimentary shuttle services (ends around 9am - 10pm) to town. Inside the Jacuzzi has a lot of sands, before we went to town we have told to staff to clean the Jacuzzi and change the water inside. However, they even not touch or change the water. In fact the sands is still there and make us feel uncomfortable to use the Jacuzzi again. Thus, they had 2 swimming pool, but both is not deep at all both have same height. The worst is they diddn't change our towel. Lucky we just stay for 2 days. Comments : Cleaner staff need to be more honest, hardworking, efficient and not only take monthly salary without do the job properly. Staff at the receptionist is helpful but still need to do some improvement. Suggestion : If u want relaxation, this may be the right place. But, need to be more strict to cleaner to make sure they do the cleaning services. TQ
Reviewed June 28, 2016
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Serena from Malaysia
Groups
Deluxe Pool Access 2-Bedroom
Stayed 3 nights in May 2016
Excellent
-Good location,not too far from Patong. -Friendly staff -Nice resort
Reviewed June 02, 2016
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Sathideth from Laos
Groups
Deluxe Jacuzzi
Stayed one night in May 2016
Exellent
Good
Reviewed June 01, 2016
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Zhi from Singapore
Couples
Deluxe Jacuzzi
Stayed 3 nights in May 2012
Very secluded.
Location is away from the town. But they do provide complimentary shuttle services (ends around 8pm?) to the shopping area. Perfect resort if you need to take a break from all the hustle. Jacuzzi only has cold water. Big and comfortable room.
Reviewed May 27, 2016
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Sally from Singapore
Couples
Deluxe Jacuzzi
Stayed 3 nights in May 2016
Great resort overall
The resort is huge, therefore if possible try to get a room nearer to the lobby, as there are many stairs way. Clubhouse is slightly away from the lobby but the facilities there are great (do try out the Carissa Spa) and the staff provides great customer service. The only disadvantage is that the location of resort is slightly away from Patong Beach, so if you miss the last shuttle bus back, you will have to take another transport back.
Reviewed May 25, 2016
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Elicia from Singapore
Couples
Deluxe Jacuzzi
Stayed 4 nights in May 2016
Excellent
The service provided was excellent. The staff upgraded my room for free to delxue suite. However, the only con is that the villa is located at hill side which is not accessible.
Reviewed May 23, 2016
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TIAN from Malaysia
Couples
Deluxe Jacuzzi
Stayed 2 nights in May 2016
value for money
top notch service . they hv shuttle every hour to patong beach till 8pm that makes it very convenient . this is my second time staying here .. absolute value for money
Reviewed May 20, 2016
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Hui from Singapore
Groups
Deluxe Suite two Bedroom
Stayed one night in May 2016
5 star hotel
Location is far from town. But overall is good
Reviewed May 18, 2016
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Sydpasu from Thailand
Couples
Deluxe Jacuzzi
Stayed one night in January 2016
nice hotel
overall is good but the beach is not best Phuket has to offer
Reviewed April 29, 2016
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