9.3
Exceptional
/10
(3,968 reviews)See what guests said
See map
8.8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Skycab Cable Car (Wynn Palace) 130 m
The Spectacle (MGM Cotai) 230 m
The House of Dancing Water 380 m
Cubic Club 420 m
Hard Rock Hotel 420 m
Taboo Show 420 m
City of Dreams Casino 420 m
Cotai Strip Resorts 440 m
Sands Cotai Central Casino 540 m
Planet J 540 m
Nearby landmarks
Casino at Venetian Macao 1.07 km
Macao Museum 4.93 km
Macau Tower Convention & Entertainment Centre 5.02 km
St. Dominic's Church 5.53 km
Grand Lisboa Casino 5.53 km
A-Ma Temple 5.92 km
Senado Square 6.04 km
Historic Centre of Macau 6.06 km
Monte Forte (Fortaleza do Monte) 6.23 km
Ruins of St. Paul's 6.39 km
Wynn Palace

"ALL housekeepers we met were exceptionally polite and made us feel like home."

Hiu - January 19, 2020
Palace King Room - Bed Wynn Palace
Lobby Wynn Palace
Lobby Wynn Palace
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Free Wi-Fi

Wynn Palace

Avenida da Nave Desportiva, Cotai, Macau, Cotai, Macau, Macau - See map
  • 150 meters to public transportation

  • Free airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

  • Hot tub

Your dates are popular among travelersUsers are booking a place in Macau every 3 minutes on Agoda.com
Value for money9.2
Distance to city center3.2 km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau
Distance to airport1.3 km

Rooms available at Wynn Palace

Executive Suite
Executive Suite
...
  • Room size: 89 m²/958 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Fountain Parlor Suite
Fountain Parlor Suite
...
  • Room size: 170 m²/1830 ft²
  • Lake view
  • 1 king bed
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Fountain View King Suite
Fountain View King Suite
...
  • Room size: 85 m²/915 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Fountain View Suite with 2 Queen Beds
Fountain View Suite with 2 Queen Beds
...
  • Room size: 85 m²/915 ft²
  • Lake view
  • 2 double beds
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Palace Room with 2 Queen Beds
Palace Room with 2 Queen Beds
...
  • Room size: 68 m²/732 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Parlor Suite
Parlor Suite
...
  • Room size: 136 m²/1464 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Palace King Room
Palace King Room
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
fountain suite twin beds
fountain suite twin beds
...
  • Room size: 85 m²/915 ft²
  • Non-smoking
Enter dates to see prices
FOUNTAINSUITEKING
FOUNTAINSUITEKING
...
  • Room size: 85 m²/915 ft²
Enter dates to see prices
Early Bird Offer - Palace Queen Room
Early Bird Offer - Palace Queen Room
...
  • Room size: 68 m²/732 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Wynn Palace?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Wynn Palace?

Wynn Palace is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind -- it's free! Just use the "Let us know what you need" section of the booking page to let the resort know you want a complimentary ride, and they will contact you via the Agoda messaging service. A stay at Wynn Palace also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, Wynn Palace has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Macau with private transportation, the resort can arrange taxi service.

Is breakfast offered at Wynn Palace?

Start your mornings right, with the à la carte and continental breakfast options offered at Wynn Palace. Adults can enjoy breakfast offered with an additional charge of 220 HKD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Wynn Palace?

Wynn Palace features on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea and desserts are served using only quality ingredients.

Can special events be hosted at Wynn Palace?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Wynn Palace. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, food and beverage are available upon request.

Can business events be hosted at Wynn Palace?

On-site venues and convenient event services make Wynn Palace an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1200 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Wynn Palace?

Wynn Palace does permit smoking in some areas and is not 100% smoke-free. The resort offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

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Explore the neighborhood

What people love about Wynn Palace

  • 9.6
    Exceptional

    "My feeling was great once I stepped into the hotel."

    Yew

    |

    June 24, 2019

  • 10.0
    Exceptional
    Breakfast

    "The breakfast was sumptuous with a good spread."

    Crystal

    |

    July 2, 2017

  • 10.0
    Exceptional

    "Except This matter, It was a good experience."

    ju

    |

    January 13, 2020

Property ranking|Compared to 103 Macau properties
See all rankings
Value for money score
9.2/10
Cleanliness score
9.7/10
Overall score
9.3/10
Review score - United States
9.5/10
Better than
98
%
of Macau properties
Better than
97
%
of Macau properties
Better than
97
%
of Macau properties
Better than
97
%
of Macau properties
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Overall rating:
9.3
Exceptional
3,968 reviews
Cleanliness
9.7
Facilities
9.3
Location
8.8
Read all reviews >
What travelers say they love:
Stayed in Palace Queen Room and its Super nice and clean.
So from Hong Kong
Group
More about Wynn Palace

More about Wynn Palace

Wynn Palace resets the world’s expectations for luxury. With an entrance that boasts an 8-acre lake, 25-story dancing fountains, Golden Dragons, and glass cable cars around the water’s edge, the ride over this stunning scene transports you to another world.

View breathtaking massive floral sculptures inside the entrance of Wynn Palace. Enjoy masterpieces of art from Chinese and European dynasties. Each of the 1,706 spectacularly appointed rooms, suites and villas features luxurious furnishings carefully designed for your comfort and accented with bespoke amenities.

Wynn Palace features 13 restaurants that showcase the talents of chefs trained by the world’s culinary icons, a spa that focuses on achieving results that relax and heal your body, a retail promenade with a collection of 52 of the most indulgent brands.

Located in the heart of Macau on the Cotai Strip, Wynn Palace simply defines imagination. It is designed as an exquisite jewel on the South China Sea, located just 5-minutes from the airport and Taipa ferry terminal.

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Most talked about facilities

Housekeeping
33 mentions
Breakfast
30 mentions
Food & Dining
17 mentions
Swimming Pool
15 mentions

What they offer

8.4
Excellent
Spaciousness

"the hotel and room are v high tech, huge, neat and posh."

Tan

|

April 5, 2019

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Reviews of Wynn Palace from real guests

Provided by verified guests of Agoda
9.3
/
10
Cleanliness9.7
Facilities9.3
Location8.8
Service9.4
Value for money9.2
High score for Macau
Rating
9+ Exceptional (1267)
8-9 Excellent (233)
7-8 Very Good (145)
6-7 Good (37)
<6 Below Expectation (40)
Time of the year
Mar - May (438)
Jun - Aug (291)
Sep - Nov (495)
Dec - Feb (498)
Don't miss out!Users are booking a place in Macau every 3 minutes on Agoda.com
All guests (3968)
All room types
All languages

Show reviews that mention 

Showing 1722 verified guest comments
12345
8.8
Excellent
Ratna from Indonesia
Family with teens
Fountain View King Suite
Stayed 1 night in April 2017

5-Star Service, 4.8-Star Facilities”

First time ever going to Macau and rent a 5 star Hotel. We gawked looking at either the exterior and interior of this hotel. Truly amazing and wonderful experience. Ordered the fountain King Suite, we had excellent stay, the staffs all are surprisingly very handsome and very beautiful. They also helped us all a lot, especially when we want to take skycab for free because we are indeed hotel guest. The concierge (male) also very informative when we asked for Macau tourist map, with fluent english telling us all the details and guidance. They were over the top friendly, even the maid/roomkeeper greeted us in hallways. In terms of service, 5 star, top notch. Amazing. In terms of facilities, indeed it has bath tub, huge TVs, self iron service, and all the amazing stuff that you ever imagine, even free body lotion etc, BUT I've been to another 4 Star Inter City Hotel in South Korea that has a Washing Machine and Gas Stove inside the rooms. I know that in 5 star hotel, there is a hotel laundry service and luxury restaurant, but Wynn Palace did offer self iron in every guest room which means, if you wanna iron your shirt you can do it your own right? So, why we can't do the same with laundry machine and gas stove? I mean another 4 star hotel in South Korea have them. So, In terms of facilities, Wynn Palace is amazing but could have been better But overall I do really really recommend Wynn Palace as a hotel of your choice while visiting Macau Because Good Service can beat any lack of room facilities in a bat of the eye.

Reviewed May 25, 2017

Dear Ratna, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At Wynn Palace, we take pride in delivering luxury service with personality. We are glad to know that you saw the personality in us, the personality which makes you feel warm, welcomed, pampered and connected. We sincerely appreciate your endorsement of Wynn Palace and look forward to welcoming you again in the future. Yours sincerely, Guest Relations Wynn Palace Cotai

Responded June 01, 2017
Wynn Palace
10.0
Exceptional
WONG from Hong Kong
Solo traveler
Palace Room with 2 Queen Beds
Stayed 2 nights in August 2018

Best hotel ever”

I’ve been to several hotels in cotai area but this is the best experience ever. The staff who helped us check in (I think her name is fancy) gave us a lot of useful info for our Macau stay, and guided us to the elevator. This may be small for a lot of ppl but first impression with the hotel is in fact very important (especially other hotels didn’t offer this, maybe cos I went to Macau on sat before and they were busy). For the hotel room, it is really spacious and I like how they are now using tablet for controlling lights tv and curtains etc. Bed is comfortable too. One compliment for the housekeeper - she is so considerate that she put an eyeglasses cloth next to my glasses. (This may not be really necessary but I felt I was being looked after). Although it is expensive, this hotel is totally top notch and worth the premium room price. I will most likely stay at Wynn palace again for my next visit to Macau.

Reviewed August 20, 2018

Dear WONG, Thank you for taking the time to write such a lovely review about our hotel. At Wynn Palace, we take pride in delivering luxury service with personality. We are glad to know that you saw the personality in us, the personality which makes you feel warm, welcomed, pampered and connected. It gives us great pleasure to know how our Front Office and Housekeeping Team Members were of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to creating more wonderful memories with you! Yours sincerely, Guest Relations

Responded August 21, 2018
Wynn Palace
10.0
Exceptional
Andrell from Philippines
Couple
Palace King Room
Stayed 2 nights in January 2019

Don't think twice”

This was the second time we stayed at Wynn Palace and I can guarantee that the staff always go above and beyond the expectations. I would like to commend the housekeeping team ( thanks, Longxia!), the reservation/reception team and the Fontana team (special mention to May who made our breakfast experience extra special ). The staff at Wynn Palace are always very courteous and all-smiles with ready-to-do attitude. I visited quite a few hotels during my stays in Macau and elsewhere in the world and I have not seen any other hotel whose staff are as remarkable as Wynn Palace's. I started the review with praising the hotel staff -they really set the bar quite high. Our room was upgraded to the executive suite by the kind (and cute!) lady at the reservation desk. It was a big room for two, with your very own sofa! Imagine, we decided to cancel some side-trips just so we can fully enjoy the luxuriously designed room! You will never regret booking this hotel. It was that exceptional!

Reviewed January 08, 2019

Dear Andrell, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. Our team members take pride in delivering luxury service with personality. We feel very fortunate to work with our Housekeeping Team Member, Long Xia as well as Reservation, Front Desk and Fontana Buffet, who has helped create a wonderful experience for you. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Our team look forward to having the opportunity of creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

Responded January 09, 2019
Wynn Palace
9.6
Exceptional
Joao from Macau
Group
Stayed 1 night in March 2018

It is worth every penny!”

This is the third time I checked in to Wynn Palace in two years. I guess that's enough of a statement on the quality of this resort. The staff members are wonderful, extremely helpful and friendly. The rooms are seriously specious that you would think you got a free upgrade. Outstanding dining options are available in the property. The resort is located at the edge of the Cotai casino resort area, so it might feel a bit isolated to stay there. But no, other major Cotai casino resorts are within 20 minutes walking distance. Wynn Palace also provides shuttle bus services to major ports and city centre of Macau peninsula. Alright, enough of the praising. Just check in and check it out yourself!

Reviewed March 04, 2018

Dear Joao, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. It is our pleasure to have welcomed you back again! We are happy to learn that you had a wonderful experience with us at your third time in our hotel. Our team members take pride in delivering luxury service with personality. We are glad that you felt special and well taken care of during your stay with us. Please do visit us again as we look forward to making your next visit another pleasant and memorable one. Yours sincerely, Guest Relations

Responded March 05, 2018
Wynn Palace
9.6
Exceptional
Andrell from Philippines
Family with teens
Palace King Room
Stayed 1 night in December 2016

Worth it”

You can't go wrong with Wynn Palace. From the moment you step in until you leave, you can feel that everything about this hotel exudes elegance. Checking in should have been a breeze but the room was not yet ready by 3 pm so we were asked to come back 20-30 minutes past 3:00. We were able to negotiate late check-in to compensate for this and we were allowed to leave by 12:30 -not bad at all. My only difficulty was that majority of the staff do not speak English quite well and the lovely lady who helped us with our luggage and who brought us to the concierge table was being shooed away by the concierge -talk about rude. They talked in local language and although I did not understand anything, I am certain the man manning the concierge table was not happy we were brought to him instead of bringing us to the reception. My mom and I stayed at the king suite and I can assure you that this hotel knows how to please their guests. The room has more than enough space and they have exceptional choice of bathroom amenities. Since no bath salts were provided, I called the operator and they happily provided bath tablets. They have the softest slippers that match the level of comfort their beds provide! The Bang & Olufsen Bluetooth Audio System is a wonderful addition to the room since if you do not speak and understand local language, you probably would not enjoy the limited number of TV channels. I was trying to connect my mobile to the TV so I could watch movies but to no avail. We had breakfast at the hotel as well and the food was great! They have variety of choices so I am sure you would be able to find something that will fill you up. Unfortunately, they were fixing the fountain that time so we did not see the spectacle in the morning. After leaving for Hong Kong, we have decided to book again and go back to Macau for this hotel but they were fully booked already. I am certain to be back here when I go to Macau. PS. Hotel requires deposit for incidental charges- i

Reviewed December 10, 2016
10.0
Exceptional
YANING from Macau
Family with young children
Palace King Room
Stayed 1 night in July 2019

Perfect and memorable experience ”

I have stayed in Wynn palace for 2 nights to celebrate my baby twins birthday. We are amazed by the impeccable hospitality of the hotel. They prepared two interconnecting rooms for us and baby stuffs for my twins, including the cribs, baby bath tubs, sterilizer, baby shower kits, and birthday cake! They even made birthday decoration at room. It is the best ever hotel service I have experienced in Macau. The breakfast is terrific as well with abundant choice of bakery and pastry. The fountain performance at night was wonderful. And the pool is lovely. If you visit Macau with kids, you must stay in Wynn palace!

Reviewed July 19, 2019

Dear YANING, Thank you for selecting our hotel for your twins' Birthday. Our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, not something that has been checked off a list. We are pleased that you and your family had a wonderful time celebrating this joyous occasion. We look forward to welcoming you and your family back for many more memorable moments to come. Yours sincerely, Guest Relations

Responded July 20, 2019
Wynn Palace
10.0
Exceptional
Terrance from United States
Family with young children
Parlor Suite
Stayed 1 night in May 2017

Excellent!”

The Wynn Palace offered a fantastic suite! The choice of pillows, the excellent coffee machine, the amenities and the view of the room were 5 stars for sure! The staff were all extremely helpful and helped us with directions as the hotel/casino is very large. The choice of food is numerous, but there really isn't a cheap option for just grabbing a quick bite, but other hotels in the area do offer cheaper fare. The pool was relaxing and the staff there were very accommodating. The cable car ride over the water in the front of the resort was fun and a great view of the water show from above. Transportation from the Wynn Palace to the border gate was quick and convenient! Overall, we had a fantastic stay. We visit Macau often and this will more than likely be our new go to resort.

Reviewed May 08, 2017

Dear Terrance, Thank you for writing this detailed review and sharing your recent stay with us! We are delighted to know your wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the Wynn legacy of excellence. We hope to welcome you back for another stay in the very near future! Yours sincerely, Guest Relations Wynn Palace Cotai

Responded June 01, 2017
Wynn Palace
10.0
Exceptional
victor from Australia
Business traveler
Palace King Room
Stayed 2 nights in October 2017

Stunning ”

The Wynn Palace Macau is stunning in every way. The rooms are magnificent. The attention to to detail in the building is only exceeded by the service. The staff make you feel you're their only guest. Steve Wynn is the world's foremost creator of pleasure, entertainment and accommodation 'Experiences'. This is a true six star property. Whilst we can afford to stay anywhere and money is no consideration, this has to be one of the best new hotels in the world. Treat yourself and book the Wynn Palace Macau.

Reviewed October 21, 2017

Dear victor, Thank you for your lovely comments. We are delighted to hear that you truly enjoyed your stay with us. It was a joy reading your review of Wynn Palace. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement of Wynn Palace and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded October 22, 2017
Wynn Palace
10.0
Exceptional
Crystal from Singapore
Palace King Room
Stayed 2 nights in June 2017

Best hotel EVER!!!”

Wynn Palace is the most amazing hotel that I have ever stayed in! Every single staff was so helpful and welcoming, they went out of their way to make us feel at home. Other than the top-notch service, the room design was luxurious, comfortable and state-of-the-art. We loved the thoughtful designs within the room, especially the control panels that can control everything in the room. The breakfast was sumptuous with a good spread. The cable car rides, especially at night, was definitely a highlight of our trip. Will definitely recommend Wynn Palace to all my friends and family. It has been 3 days since I left yet I still think of Wynn Palace all the time. Thank you for the great experience Wynn Palace!

Reviewed July 02, 2017

Dear Crystal, Thank you for taking the time to write such a lovely review about our hotel. It was a joy reading your review of Wynn Palace. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement of Wynn Palace and look forward to welcoming you again in the future. Yours sincerely, Guest Relations Wynn Palace Cotai

Responded July 03, 2017
Wynn Palace
10.0
Exceptional
Karen from Philippines
Family with teens
Palace King Room
Stayed 1 night in March 2019

One of the Best”

My original plan was to stay at Venetian but after I saw photos of Wynn Palace including the guest room, I've decided immediately that I want to spend the night here. I want to celebrate my birthday here and I was surprised when I was given a room upgrade to the Fountain Queen Suite. The complimentary birthday cake is also yummy and the food is delicious. Even my mom enjoyed the entire experience with Wynn Palace. Although I left my pink bluetooth headphone and memory card inside the room, that still didn't ruin my overall experience. I would definitely recommend this. I also want to take this opportunity to commend Queenie from the VIP Registration and Paul from the Bell Service who assisted us with a smile. They were courteous the entire time.

Reviewed March 23, 2019

Dear Karen, Thank you for taking the time to share your valuable feedback with us through the Post Stay Survey following your stay. It was a pleasure to learn that you chose Wynn Palace to celebrate your Birthday. Our Team Members are empowered to go the extra mile and deliver exceptional service to our valuable customers. We are glad to hear that our Team Member exceled in anticipating your needs. At the same time, we are delighted to hear that you truly enjoyed your stay with us. At Wynn Palace, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We are pleased to know that our Team Member Queenie and Paul has taken good care of you, and we have shared your positive feedback with them. Our team look forward to having the opportunity of creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

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Wynn Palace
10.0
Exceptional
Steven from United States
Couple
Palace King Room
Stayed 3 nights in July 2019

One of the best hotels in the world at any price”

The Wynn Palace is simple put, my favorite hotel in the world and I’ve been to the best of the best. The Decour, the ambience, The cleanliness, the peace and serenity is far superior to most other five star rated hotels. The staff is exceptional in taking care of customer needs from the general manager to the housekeeping staff. Even the smallest insignificant detail is not overlooked. I have brought friends with me on my several stays and they two were blown away at this incredible property and the staff. The bus sa even the smallest insignificant detail is not overlooked. I have brought friends with me on my several stays and they two were blown away at this incredible property and the staff. The food in the Fontana buffet rivals most 5 star restaurants. When Steve Wynn designed the Wynn Palace. He took the best of all his other properties and rolled it into one. Bellagio water show fountains, a gondola ride accessing the property from the street. Too much more to list!!

Reviewed July 21, 2019

Dear Steven, Thank you for your gracious comments. It was a joy reading your review of our hotel. Creating an exceptional experience for our guests is never a one-man show. Our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. Every element that we chose to present is intended to be memorable, bold and stand out, from the crystal chandeliers to the Performance Lake, the SkyCab to the floral sculptures. We are glad that you and your friends had an enjoyable visit at our resort. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded July 22, 2019
Wynn Palace
10.0
Exceptional
Yuchen from Taiwan
Business traveler
Palace King Room
Stayed 2 nights in May 2017

Beautiful Hotel and very pleasant stay - They treat everyone like a VIP!”

Wynn hotels never disappoint! I've stayed in Wynn properties in Macau and Las Vegas and like it every time. This is the latest addition the Wynn hotel group and I found a great rate on Agoda so decided to give it a try. Upon check-in, the front desk staff offered a bottle of water before even asking for my passport (how nice)!! He then upgrade me to a room facing the lake so I could watch the water dance. The bellboy who walked me up to the room was super friendly and welcoming, and he even went downstairs again to bring me the free cable car tickets after finding that the front desk forgot to give me the tickets. The room is large, comfortable and well-equipped, as they've thought about every details for you, so it was very easy to settle in. I did not have a chance to dine in other restaurant outlets other than Cafe Fontina for breakfast, but was very happy with the selection and quality of food. Check out was smooth and efficient, and the girl who helped me with my bag was also friendly. I enjoy the stay very much and will definitely return next time I am in Macau. Highly recommend it

Reviewed May 20, 2017

Dear Yuchen, Thank you for your gracious comments. It was a joy reading your review of Wynn Palace. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. Your comments have been shared with our Front Office and Bell teams and they are very grateful for your kind words. We sincerely appreciate your endorsement of Wynn Palace and look forward to welcoming you again in the future. Yours sincerely, Guest Relations Wynn Palace Cotai

Responded June 01, 2017
Wynn Palace
10.0
Exceptional
Ho from Singapore
Couple
Palace King Room
Stayed 2 nights in January 2018

A palatial and grand hotel befitting its name, Wynn PALACE”

My wife and I stayed 2 nights at this grand hotel on 24th and 25th January to coincide with our wedding anniversary as well as her birthday. The hotel was very kind and gracious in upgrading us to a Fountain View King Suite, for which we are very thankful. We appreciate that a lot of effort has gone into making this a top class hotel and your guests' stay very memorable, with controls within easy reach of our fingertips. The towels and sheets were very clean and the bed super comfortable. The cable car rides were a big bonus, bringing us right over the dazzling fountain display, while its halfway station made it very easy to reach City of Dreams and a short distance away from the Venetian and other attractions. We are already looking forward to staying at the Wynn Palace again on our annual trip to Macau. Thanks again to the GM and every staff member for this unforgettable experience

Reviewed January 27, 2018

Dear Ho, Thank you for your gracious comments. It is such a pleasure to learn that you have chosen us to celebrate anniversary and birthday. At Wynn Palace, we are focused on making every visit for our guests a once-in-a-lifetime experience. Our Team Members are empowered to go the extra mile and deliver exceptional service to our valuable customers. We are pleased to know that we contributed to your during your stay, a story which can put a smile on your face when you look back at pictures or share the experience with your friends. We sincerely appreciate your endorsement of Wynn Palace and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded January 31, 2018
Wynn Palace
9.2
Exceptional
DAEWON from South Korea
Solo traveler
Palace King Room
Stayed 2 nights in June 2017

Unforgettable Memory!”

Of about 1,000 hotels on the world I ever been to, wynn Palace is the best for me! For the celebration of my mom's 70th birthday, Mom was overwhelmed by gorgeous and fabulous hotel facilities and Wynn Palace gave her the unforgettable memories for 2 nights we stayed. I was deeply impressed with specially customized service as well as the excellent interiors. In spite of unusable skycab during maintenance period, the duty manager's kind attitude and quick compensation moved me and made me feel the differentiation with other hotels. I must come back again for my holiday. Really appreciate to all the staff of Wynn Palace. Specially thanks to Duty Manager, Emily!

Reviewed June 08, 2017

Dear Daewon, Thank you for your lovely comments. It was a pleasure to learn that you chose our hotel to celebrate your mother's Birthday. At Wynn Palace, we are focused on making every visit for our guests an once-in-a-lifetime experience. We are pleased to know that we contributed to you during your stay, a story which can put a smile on your face when you look back at pictures or share the experience with your friends. In the meantime, we would also like to thank you for acknowledging our Team Member, Emily, for the great customer service. She is thoughtful and passionate in providing exceptional service to every guest she encounters. We have shared your positive feedback with her. The team member will be pleased to know that her hard work and efforts is being recognized. Once again, thank you for your compliments! We look forward to welcoming you and your family back for many more memorable moments to come. Yours sincerely, Guest Relations Wynn Palace Cotai

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Wynn Palace
9.2
Exceptional
Paul from Philippines
Couple
Palace King Room
Stayed 3 nights in September 2017

Superb High End Hotel”

I was totally awed by the luxury and grandness of Wynn Palace! I surely got a great deal. Our room was excellent. I used the gym and it was state of the art. The pool was closed which was a bummer since I had planned to do some laps for my swim training. The advertised use of sauna, jacuzzi and steam room are false. One needs to pay HK$575 per use so that was a disappointment. However, I did enjoy our stay in Wynn Palace. It was very relaxing and very comfortable. The cable car ride was free. I ate at Bubbles and Bun and it was very good. The place only has very high end shops and restaurant so not as crowded.

Reviewed September 28, 2017

Dear Paul, Thank you for your gracious comment. We are very pleased to read that you enjoyed most of your experience at our Hotel and truly appreciate all the positive comments you shared. With that said, we are sorry for the fact that we were not able to offer you a perfect stay due to the closure of Pool. Providing our guests with the world-class facilities is paramount in our goals, thus, we have arranged a thorough maintenance to ensure of the professional upkeep and the excellent conditions of our Pool. Please accept our sincere apologies for any inconvenience caused to you during your stay. Meanwhile, we appreciate your feedback regarding the Spa facilities and take it very seriously, and so have conveyed your valuable feedback to related department for their discussion. It was most kind of you to have shared your comments with us. We very much hope you would consider coming back to enjoy our sincere hospitality again in the future. Yours sincerely, Guest Relations

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Wynn Palace
10.0
Exceptional
Jack from United States
Solo traveler
Palace King Room
Stayed 2 nights in December 2016

As good as it gets.”

I had very high expectations and they were met. The hotel was gorgeous. The art and flowers were unparalleled in any hotel I've ever been in. The comfort level in the room was excellent. The thing that always sets Wynn hotels apart is the service. It's as if everyone in the place really cares about getting every detail right and is really interested in every guest. The young lady concierge from Harbin (her name escapes me) was memorably helpful with anything and everything. Everyone was really great. The spa was great. Getting around Cotai and over to Macau was very easy and convenient with the free shuttle service. I have nothing bad to say. As I think about it now, i don't recall ever staying in a better hotel. The one disappointment was that there was no late night lounge or dining spot overlooking the performance lake after the Wing Lei restaurant closed.

Reviewed December 11, 2016
9.6
Exceptional
Vilany from Indonesia
Family with young children
Palace King Room
Stayed 1 night in November 2019

It was great night at wynn palace”

My baby loves and enjoyed the dancing fountain from the skycab. The staff so friendly and helpful. They care about what’s baby needs, crib, toileteries for the baby and covering all the Sharp things in the room so it’s safe for my baby playing In the room. The complimentary also great, the birthday cake for my daughter and an upgrading room to suite room with fountain view to calebrate my daughter’s birthday.. so wonderfull.. This my second time stays at wynn palace and it’s really great.. Will be back if I go to Macau in the future ❤️

Reviewed November 14, 2019

Dear Vilany, Thank you for your gracious comments. It was a pleasure to learn that you chose our hotel to celebrate your daughter's birthday. Our Team Members are empowered to go the extra mile and deliver exceptional service to our valuable customers. We are glad to hear that our team members exceled in anticipating your needs. We look forward to welcoming you and your family back for many more birthdays to come. Yours sincerely, Guest Relations

Responded November 15, 2019
Wynn Palace
8.8
Excellent
Shui from Hong Kong
Couple
Palace King Room
Stayed 1 night in September 2016

Nice hotel with big room & great breakfast”

This is our first trip to Macau and we stayed in Wynn Palace. It was a wonderful hotel and with convenient walk to other hotels. We were offered an upgrade on this trip from King Room (sea side) to Deluxe Suite (fountain view). The room was spectacular with fountain view and big living room, big bed and big shower area. Just sit on sofa we could overlook the whole fountain every20 minutes. The breakfast buffet was excellent with lots of choices and great food. Just the venue is very big and it takes minutes to walk from lobby check in to your room.

Reviewed September 06, 2016
9.6
Exceptional
Yuen from Hong Kong
Group
Palace King Room
Stayed 1 night in December 2016

Best room in Macau City”

We have stayed a couple of big Macau hotels. Wynn Palace is by far the best in terms of room size and facilities. The standard room is already very big and spacious. They are giving golden comb and shaver! Like the lighting and sound panel next to the bed and sofa so you can easily control lighting and sound, air con and even TV without remote.

Reviewed December 19, 2016
8.4
Excellent
Catherine from United States
Couple
Palace King Room
Stayed 1 night in October 2016

Great stay with excellent service ”

My husband and I had a very enjoyable weekend getaway at the Wynn Palace. The service was exceptional, with all the staff from check-in to the restaurants to the pool were super helpful and nice. They were very considerate in providing amenities like sneakers at the gym and sunscreen by the pool. The room was also very big and decent for the price. The hotel's design was really well done, with fresh flowers and artwork everywhere. The cable car is fun especially if you can time the ride along with one of their scheduled fountain show times, but we had an offer for unlimited rides and I'm not sure we would have paid necessarily for it. The food was hit and miss. 99 Noodles on the gambling floor was surprisingly tasty but the dining options by the pool were not great (the Korean fried chicken that we ordered was not even close to what it was supposed to be, not even breaded). The location is a bit off the Cotai Strip but should improve with the light rail access later.

Reviewed November 03, 2016
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