Travelling to Macau SAR, China? Read all updated requirements before you book.
View, Wynn Palace in Macau
Palace King Room - Bed, Wynn Palace in Macau
a water fountain that is in the middle of a street, Wynn Palace in Macau
Lobby, Wynn Palace in Macau
Lobby, Wynn Palace in Macau
Interior view, Wynn Palace in Macau
Interior view, Wynn Palace in Macau

Removed from saved list

9.4

Exceptional

13,350 reviews

13,350 reviews

Housekeeping54
View20
Breakfast17
See map
See map

8.8

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
Available
Walkable places
Skycab Cable Car (Wynn Palace)
130 m
The Spectacle (MGM Cotai)
230 m
The House of Dancing Water
380 m
Para Club
420 m
The Countdown Hotel
420 m
Popular landmarks
Casino at Venetian Macao
1.1 km
Macao Museum
4.9 km
Macau Tower Convention & Entertainment Centre
5.0 km
St. Dominic's Church
5.5 km
Grand Lisboa Casino
5.5 km
Closest landmarks
Planet J
540 m
Kids Cavern (Cotai Sands Central)
540 m
East Asian Games Station
560 m
Dragone Show
590 m
MUST Stadium
630 m

Wynn Palace

Avenida da Nave Desportiva, Cotai, Macau, Cotai, Macau, Macau SAR, China, 999078 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Ruins of St. Paul's as well as Hac Sa (Black Sand) Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Sparkling clean

150 meters to public transportation

Top Value

Check-in [24-hour]

Airport transfer

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

12 travelers have booked today.

Value for money9.2
Distance to city center3.2 km
Location rating8.8
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.3 km

Rooms available at Wynn Palace

Palace King Room
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 89 m²/958 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Fountain Parlor Suite
...
  • Room size: 170 m²/1830 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Fountain View King Suite
...
  • Room size: 85 m²/915 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
Fountain View Suite with 2 Queen Beds
...
  • Room size: 85 m²/915 ft²
  • Lake view
  • 2 double beds
Enter dates to see prices
Palace Room with 2 Queen Beds
...
  • Room size: 68 m²/732 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Parlor Suite
...
  • Room size: 136 m²/1464 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Palace Queens Room
...
  • Room size: 68 m²/732 ft²
  • 2 single beds
Enter dates to see prices
Fountain King Suite
...
  • Room size: 85 m²/915 ft²
  • 1 queen bed
Enter dates to see prices
FOUNTAINSUITEKING
...
  • Room size: 85 m²/915 ft²
Enter dates to see prices

Frequently asked questions

What type of restaurant cuisines are provided at Wynn Palace?

Begin your day with Wynn Palace's offered cuisines and dining options such as Chinese cuisine and International cuisine for you to delight in and choose from.

Does Wynn Palace have a fitness center?

Wynn Palace features free fitness center that is conveniently situated at the tip of your finger, making it possible for you to get your daily exercise in at any time of the day so you can spend your trip the way you want. For more details, please contact the property for more information.

Does Wynn Palace offer dry cleaning services?

Yes! Wynn Palace offers dry cleaning service that is available all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

How many rooms does Wynn Palace have?

Wynn Palace has a total of 1706 rooms.

In which languages can Wynn Palace's personnel communicate?

Wynn Palace can converse in 5 languages and supports widely used languages such as English and Mandarin Chinese for travelers going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.

What do travelers love most about Wynn Palace?

Past visitors that stayed at Wynn Palace have given this property a rating of 9.68 for its remarkable cleanliness as the major highlight for their stay.

What is the verified guest review consensus about Wynn Palace's view?

62.0% of our verified guest evaluations have given a positive review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Wynn Palace down in the review section.

What is the typical rating that past Solo travelers' have given to Wynn Palace?

Past solo travelers that have stayed at this property have given Wynn Palace an average rating of 9.3. You can look up more detailed customer reviews and feedback by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Wynn Palace?

Verified local visitors that have stayed at this property have given Wynn Palace an average rating of 9.2. You can look up on more in depth customer ratings, and remarks for this property down in the review section.

What restaurants are close by Wynn Palace?

Wynn Palace’s local community is Cotai which includes popular restaurants such as Hao Guo, Fontana Buffet, and Pronto.

What time is check-in and check-out at Wynn Palace?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the specified periods may be charged an additional fee.

See map

Explore the neighborhood

What people love about Wynn Palace

  • 9.2

    Exceptional
    Spaciousness

    "Very spacious and clean room."

    Stephen

    |

    February 11, 2023

  • 9.6

    Exceptional
    Staff 

    "The service that staff in Wynn Palace provides is definitely amazing and the rooms are so spacious and clean."

    Susana

    |

    November 21, 2022

  • 8

    Very good
    Spaciousness

    "Big room and big swimming pool."

    Billy

    |

    April 12, 2023

Property ranking|Compared to 102 Macau properties
See all rankings
Cleanliness score
9.7/10
Value for money score
9.2/10
Service score
9.4/10
Overall score
9.3/10
Better than
97
%
of Macau properties
Better than
96
%
of Macau properties
Better than
96
%
of Macau properties
Better than
96
%
of Macau properties
Overall rating:

9.4

Exceptional
13,350 reviews
Cleanliness
9.7
Facilities
9.3
Location
8.8
Read all reviews >
What travelers say they love:
Pros: Rooms are big and with good quality materials.
Carlos from Macau SAR, China
Family with young children
More about Wynn Palace

More about Wynn Palace

Wynn Palace

Never miss a single attraction in Macau when staying at Wynn Palace. Getting around in Macau is easy when staying at this resort, strategically placed right in the heart of the city. Explore the genuine Macau that most travelers never see, with a stay at Wynn Palace -- located only 6.3 km from Ruins of St. Paul's.
At Wynn Palace, guests are bound to have a stress-free stay. Keep up with all your communications easily with the resort's free Wi-Fi. Getting from and back to the airport can be easily arranged with the resort's airport transfer services. Taxi and shuttle services provided by the resort make exploring Macau even more convenient.
Guests can enjoy convenient available parking right at the resort. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the resort's ticket service. Packing light is possible at Wynn Palace thanks to the resort's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by resort.
All rooms at Wynn Palace are designed for comfort. For your comfort, some rooms at the resort are equipped with linen service, blackout curtains and air conditioning. Some rooms at Wynn Palace even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include daily newspaper, television, in-room video streaming and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Wynn Palace begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the resort. A variety of convenient and tasty dining options are waiting for you at the resort, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the resort's bar and casino.
Apart from amenities and services, Wynn Palace goes the extra mile to make sure all guests make the most of their time. End your days in total relaxation with a visit to the massage, hot tub, salon, steam room, spa and sauna. Spend some time relaxing at the resort's pool. Check out the resort's fitness facility to stay fit and firm on vacation.
Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Don't miss out on all that Macau has to offer during your stay at Wynn Palace. Place your bets and hope for wins at Casino at Venetian Macao just 1.0 km away. Good luck!


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 97% of the city's accommodation.
Facilities at this resort are rated higher than 97% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 97% of the city's accommodation.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Most talked about facilities

Housekeeping

33 mentions

Breakfast

30 mentions

Food & Dining

17 mentions

Swimming Pool

15 mentions

Languages spoken
  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Japanese
  • Korean
  • Portuguese
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Body scrub
  • Body wrap
  • Casino
  • Fitness center
  • Foot bath
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Car park [charges apply]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
Available in all rooms
  • Adapter
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Complimentary tea
  • Daily newspaper
  • Desk
  • Electric kettle
  • Extra long bed
  • Fire extinguisher
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Hand sanitizer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Radio
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Scale
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Swimming pool [direct access]
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • TV [in bathroom]
  • Wake-up service
  • Wi-Fi [free]
  • Wine glasses

Food and dining

Restaurants on site
FONTANA BUFFET
  • Menu: Buffet, A-la-carte
99 NOODLES (In casino)
  • Cuisine: Chinese
RED 8 (In casino)
  • Cuisine: Chinese
HANAMI RAMEN
  • Cuisine: Japanese
POOL CAFÉ
  • Cuisine: International
  • Menu: A-la-carte
WYNN MACARON
  • Cuisine: French
MIZUMI
  • Cuisine: Japanese
SW STEAKHOUSE
  • Cuisine: American
WING LEI PALACE
  • Cuisine: Chinese
SUSHI MIZUMI
  • Cuisine: Japanese
Chairman's Lounge (21 years or above is welcome)
  • No additional information available
Sweets
  • Menu: Buffet
Buns & Bubbles
  • No additional information available
Wing Lei Bar (18 years or above is welcome)
  • No additional information available

Location

Avenida da Nave Desportiva, Cotai, Macau, Cotai, Macau, Macau SAR, China, 999078
Excellent
Location

8.8

Airports
  • Macau International Airport (MFM) - Macau SAR, China
    1.3 km 7 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.5 km
Public transportation
  • Cotai East Station
    170 m
  • East Asian Games Station
    560 m
Hospital or clinic
  • American Dental
    1.5 km
Convenience store
  • 7 Eleven
    550 m
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Casino at Venetian Macao
    1.1 km
  • Macao Museum
    4.9 km
  • Macau Tower Convention & Entertainment Centre
    5.0 km
  • St. Dominic's Church
    5.5 km
  • Grand Lisboa Casino
    5.5 km
  • A-Ma Temple
    5.9 km
  • Senado Square
    6.0 km
  • Historic Centre of Macau
    6.1 km
  • Monte Forte (Fortaleza do Monte)
    6.2 km
  • Ruins of St. Paul's
    6.4 km
Nearby landmarks
  • Skycab Cable Car (Wynn Palace)
    130 m
  • Cotai East Station
    170 m
  • The Spectacle (MGM Cotai)
    230 m
  • The House of Dancing Water
    380 m
  • Para Club
    420 m
  • The Countdown Hotel
    420 m
  • Taboo Show
    420 m
  • City of Dreams Casino
    420 m
  • Pátio frontal
    430 m
  • Cotai Strip Resorts
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • According to Macau Law No. 16/2021, visitors are required to provide the incoming passenger card issued while clearing immigration, if the card could not provide, guests are not allowed to stay.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Getting around
  • Distance from city center3.2 km
  • Travel time to airport (minutes)9
The property
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants14
  • Number of rooms 1706
  • Room voltage220
  • Year property opened2016

Property announcements

Red 8 is inside the casino, the diners must be age 21 or above.

Buffet breakfast at Fontana is served between 7:00 AM and 11:00 AM daily.
The opening times of individual dining outlets are subject to change without prior notice.

Breakfast will be served in buffet format only.

Guests who are attend "2nd Macau · Qingdao Beer & Cultural Festival" are requested to please present a valid green “Macao Health Code” and to check your temperature before entering the venue.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

F&B outlets and hotel facilities may be closed without any prior notice.

Reviews of Wynn Palace from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.7
Facilities9.3
Location8.8
Service9.4
Value for money9.2
High score for Macau
Rating
9+ Exceptional (1,367)
8-9 Excellent (244)
7-8 Very Good (156)
6-7 Good (40)
<6 Below Expectation (47)
Time of the year
Mar - May (500)
Jun - Aug (303)
Sep - Nov (513)
Dec - Feb (538)

Show reviews that mention 

Showing 1,854 verified guest comments
12345
10.0
Exceptional
Rechelle from Macau SAR, China
Family with young children
Palace King Room
Stayed 1 night in May 2022

The most accommodating and hygienic hotel!”

The staff were so accommodating and polite. They listened to us very attentively and never made us feel as if we weren’t welcome. The hotel was also very clean and neat. The interior was very well planned out and the design was so aesthetically pleasing. Highly recommend to all travelers!

Reviewed May 29, 2022

See room deals

Dear Rechelle, Thank you for your gracious comments. At our hotel, our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, not something that has been checked off a list. We are glad that you felt special and well taken care of during your stay with us. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations

Responded June 01, 2022
Wynn Palace
10.0
Exceptional
Shiting from China
Family with young children
Palace King Room
Stayed 1 night in November 2021

Great birthday experience! ”

Celebrating my fiancé’s birthday at Wynn Palace. Recommended by my colleagues, already heard that the customer service and room are nice. Staffs are warm-hearted and extremely attentive. Room and facilities are new and clean. Detailed ornaments, arrangement and service. Warm and luxury atmosphere. When we arrived, they also arranged a beautiful complimentary birthday cake for us. In general it’s a nice experience.

Reviewed November 17, 2021

See room deals

Dear Shiting, Thank you for your gracious comments. It was a pleasure to learn that you chose our hotel to celebrate your fiancé’s birthday. Our Team Members are empowered to go the extra mile and deliver exceptional service to our valuable customers. We are glad to hear that we exceled in anticipating your needs. We hope to welcome you and your fiancé back for another stay in the very near future! Yours sincerely, Guest Relations

Responded November 18, 2021
Wynn Palace
10.0
Exceptional
Paula from Macau SAR, China
Couple
Fountain View King Suite
Stayed 1 night in August 2021

Exceptional experience”

I stay for one night for my birthday! i never had such amazing experience in my life! i felt so especial. I was suprised with a wonderful birthday cake from Wynn! The room was luxus with delicious breakfast. In general the staff was so friendly even offer me drink in the pool to celebrate my birthday! The only downside of the stay was i was confronted by one security guard from the Skycab, was rude i asked me why i get out of the Skycab and he rudely ask for my room number! But overall it was a wonderful experience! we almost felt like Royal!! Thank you Wynn Palace=)

Reviewed August 25, 2021

See room deals

Dear Paula, Thank you for your gracious comments. Our team members are proud to deliver luxury service with their own personalities. They all have a sense of imagination, attention to detail and a passion to create something that is absolutely unforgettable for our guests. We are thrilled to know how much you enjoyed the special arrangements we tailored for you and your family in your recent stay with us. Moreover, feedback is extremely important to us. We have initiated an immediate review with all Team Members in SkyCab with suitable training to ensure that your experience will be not repeated. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations

Responded August 26, 2021
Wynn Palace
9.6
Exceptional
Susana from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in November 2022

Lovely Birthday/Staycation ”

The service that staff in Wynn Palace provides is definitely amazing and the rooms are so spacious and clean. We picked the southern part of the hotel therefore rooms were in the colour of blue and green.

Reviewed November 21, 2022

See room deals

Dear Susana, Thank you for your gracious comments. At our hotel, our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, not something that has been checked off a list. We are glad that you felt special and well taken care of during your stay with us. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Responded December 08, 2022
Wynn Palace
10.0
Exceptional
Kenny from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in October 2021

So grateful to meet the same FO agent again”

Life is so amazing, Carol Leong from Wynn Palace FO checks us in again. She is so polite and insightful again. She is literally what this place means, polite, insightful, and professional.

Reviewed November 09, 2021

See room deals

Dear Kenny, Thank you for your gracious comments. It gives us great pleasure to know how Carol was of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Responded November 18, 2021
Wynn Palace
10.0
Exceptional
Ronald from Macau SAR, China
Family with young children
Palace Room with 2 Queen Beds
Stayed 1 night in April 2020

Huge rooms”

Kids loves the room very spacious! We were lucky to be upgraded to fountain parlor suite room. Kids have lots of space to run around. The outside pool was under maintenance bit the room has jacuzzi which entertained the kids and adults too! Breakfast also great! Thanks Wynn Palace, will definitely come back!

Reviewed May 01, 2020

See room deals

Dear Ronald, Thank you for your lovely review. We are very pleased that you enjoyed our hotel services and facilities. The Fountain Suites facing our magnificent Performance Lake are indeed everyone’s favorite and we couldn’t agree more! Our team members share the same goal to always provide exceptional service to our valuable guests. We hope that this is something you were able to enjoy as well. We sincerely appreciate your endorsement and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded May 02, 2020
Wynn Palace
9.6
Exceptional
Sida from China
Couple
Palace King Room
Stayed 1 night in December 2021

Great accommodation!”

Fantastic journey with Wynn Palace. Staffs are welcoming, facilities are superb. However, I will certainly be even more satisfied if the following aspects will be taken care of more attentively: 1. Provide more safety protection products regarding the COVID-19 e.g. surgical masks, alcoholic towels. 2. The waiting period for breakfast is a little bit too long. Apart from these two small suggestions, I have nothing to complain my staying. Looking forward to traveling with Wynn soon!

Reviewed December 13, 2021

See room deals

Dear Sida, Thank you for sharing your review with us. We are glad that you had a wonderful experience with us. At our hotel, we take great pride in our warm service and our sincere hospitality. We appreciate your valuable feedback, as it helps us to better understand our customers and strive to do better. Once again, thank you for taking the time to provide us with you feedback. We look forward to welcoming you again very soon! Yours sincerely, Guest Relations

Responded December 28, 2021
Wynn Palace
10.0
Exceptional
ju from South Korea
Family with young children
Fountain View Suite with 2 Queen Beds
Stayed 1 night in January 2020

it is really great.”

I'm so satisfed with Wynn palace. but I'm so sad that not use the swimming pool. I didn't know that we can't use the pool. So my kids are so sad while staying. Except This matter, It was a good experience. I'd really like to stay again next.

Reviewed January 13, 2020

See room deals

Dear ju, Thank you for taking the time to share your review with us! We are delighted to read that we have provided you with a great experience at your stay. With that said, we are sorry for the fact that we were not able to offer you a perfect stay due to the closure of our Swimming Pool. Providing our guests with the world-class facilities is paramount in our goals, thus, we have arranged the thorough maintenance on a regular basis to ensure the professional upkeep and the excellent conditions of our Pool. Please accept our sincere apologies for any inconvenience caused to you during your stay. We thank you for your visit and hope to welcome you back in the near future. Yours sincerely, Guest Relations

Responded January 14, 2020
Wynn Palace
10.0
Exceptional
SHERYLL from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in November 2022

Best hotel”

Excellent service.

Reviewed November 21, 2022

See room deals

Dear SHERYLL, Thank you for your gracious comments. It gives us great pleasure to know how our Team Members were of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

Responded December 08, 2022
Wynn Palace
9.6
Exceptional
ZHENGXUAN from China
Couple
Palace King Room
Stayed 1 night in January 2022

considerate and helpful”

the hotel is clean and beautiful, the staff are considerate and helpful, it’s a really happy stay

Reviewed January 12, 2022

See room deals

Dear ZHENGXUAN, Thank you for your gracious comments. We genuinely feel privileged to read your kind comments about your recent experience at Wynn Palace. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon. Yours sincerely, Guest Relations

Responded February 15, 2022
Wynn Palace
9.2
Exceptional
Kenny from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in April 2021

Passion staff and great place. Nice stay.”

My stay in Wynn palace is a enjoyable one. Having Ms. Carol Leong to handle my check in & out at front office is an highlight of my stay. She shown incredible passion, knowledge, dedication and patience during our encounter with her. While the lobby is quite busy, she don’t want to rush us just to complete her job. She spend time to talk us through restaurant and hotel & rooms’ facilities. Definitely the most exceptional service in Macau.

Reviewed April 27, 2021

See room deals

Dear Kenny, Thank you for your lovely review. Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. At Wynn Palace, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We are pleased to know that Carol has taken good care of you, and we have shared your positive feedback with her. Our team look forward to having the opportunity of creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

Responded May 04, 2021
Wynn Palace
9.2
Exceptional
Tong from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in September 2022

great place to stay”

nice place with best service. Especially appreciate the concierge officer: Freddie and Queenie for nice arrangement of the birthday celebration.

Reviewed September 19, 2022

See room deals

Dear Tong, Thank you for sharing your review with us. All our team members are carefully chosen and appointed, as we believe that “people make people happy”. We are glad that you felt special and well taken care of during your stay with us. We hope to welcome you back for another stay in the very near future! Yours sincerely, Guest Relations

Responded November 02, 2022
Wynn Palace
10.0
Exceptional
XI from China
Solo traveler
Palace King Room
Stayed 2 nights in May 2022

Exceptional”

Nice room and facility, recommended

Reviewed May 17, 2022

See room deals

Dear XI, Thank you for your gracious comments. We are delighted to hear that you enjoyed your stay with us. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

Responded May 25, 2022
Wynn Palace
10.0
Exceptional
pou from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in September 2020

excellente”

very nice and confortable hotel

Reviewed September 18, 2020

See room deals

Dear pou, Thank you for your lovely review. We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

Responded September 21, 2020
Wynn Palace
10.0
Exceptional
TANG from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in March 2021

Happy Staycation”

Good Service

Reviewed May 23, 2021

See room deals

Dear TANG , Thank you for your gracious comments. At our hotel, our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, not something that has been checked off a list. We are glad that you felt special and well taken care of during your stay with us. We hope to welcome you back for another stay in the near future! Yours sincerely, Guest Relations

Responded May 24, 2021
Wynn Palace
9.6
Exceptional
BinsgoGamingRBLX from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in May 2022

Very good ”

Very happy

Reviewed May 22, 2022

See room deals

Dear BinsgoGamingRBLX, Thank you for your gracious comments. We are happy to learn that you had a wonderful experience with us. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. We hope to welcome you back for another stay in the very near future! Yours sincerely, Guest Relations

Responded May 25, 2022
Wynn Palace
8.8
Excellent
Sandra from Macau SAR, China
Family with young children
Palace King Room
Stayed 2 nights in December 2022

Good environment for kids.”

Nice and spacious for kids. My families enjoy and have fun riding the cable car😍

Reviewed December 21, 2022

See room deals

Dear Sandra, Thank you for your lovely comments. We are glad that you and your families enjoyed the breathtaking SkyCab ride - an experience that lets you relax and immerse yourselves in the enchanting dance of the fountains. We look forward to welcoming you and your families again very soon! Yours sincerely, Guest Relations

Responded January 11, 2023
Wynn Palace
8.4
Excellent
Kei from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in March 2020

A pleasant stay”

As a result of the current situation, the hotel (and I guess everywhere) is quiet. We enjoyed the cable car ride twice - one in day time and another at night. The room is spacious, clean and in very good condition given that the place has been opened for a few years already. We got upgraded to the Fountain Suite as we celebrated our special day there. Communication with the hotel thru email was prompt. Thanks to the team and their thoughtfulness. Since the buffet was closed, we had breakfast in the room which was even nicer and was of good quality and portion. The in room dining staff have all been very polite and friendly. Overall, it's quite a wonderful stay.

Reviewed March 30, 2020

See room deals

Dear Kei, Thank you for your gracious comments. It was a joy reading your review of our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

Responded March 31, 2020
Wynn Palace
8.0
Excellent
Hiu from Hong Kong SAR, China
Couple
Palace King Room
Stayed 1 night in January 2020

Excellent facilities with fair service ”

My husband forgot to bring a USB cable, so we asked the staff at front desk and concierge when we checked in. They said there was no cable to borrow at the hotel. Then my husband asked another staff, he said maybe we can ask the VIP guests to help us get one from the club. Finally, we met a housekeeper at the corridor at night, she told us that there was one in the drawer of the desk! We asked FOUR staff members before we got the cable, it’s unbelievable that they don’t know there is a cable ready in the room. Overall, the service is nice. The credit is to housekeeping staff. ALL housekeepers we met were exceptionally polite and made us feel like home. The room was sparkling clean and bright. However, the staff at front desk were just fair and I felt like staying at a 3-star hotel. I didn’t feel that I was welcomed. Fontana is excellent in terms of food, service and ambience. Thanks for the complimentary cake for celebrating my hubby’s birthday.

Reviewed January 19, 2020

See room deals

Dear Hiu, Thank you for your gracious comments. It was a pleasure to learn that you chose our hotel to celebrate your husband's Birthday. We are glad to read of the high attention to details and the attentiveness of our Housekeeping Team!Moreover, our Hotel team values feedback from each and every one of our guests, as we believe that all comments give us the opportunity to improve the experience for our guests. We regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. The feedback on your experience at our Front Office is being taken seriously and we will certainly seek ways to improve. We would like to reassure you that, while your stay certainly did not meet the highest level of service we know we are capable of, we hope you will give us another chance to regain your trust in our service in the near future. Yours sincerely, Guest Relations

Show more
Wynn Palace
9.2
Exceptional
Ho from Macau SAR, China
Couple
Palace King Room
Stayed 1 night in March 2022

Coffee machine”

The room has no coffee machine.

Reviewed March 26, 2022

See room deals

Dear Ho, Thank you for your review. We considered every aspect when selecting our in-room amenities. We regret to know that we fell short in meeting your expectations in this particular area. As we continuously review our amenity offerings, we will certainly take your feedback into consideration as it helps us to better understand our customers and refine our offering. We very much hope to welcome you back to enjoy our sincere hospitability again in the future. Yours sincerely, Guest Relations

Responded April 08, 2022
Wynn Palace
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss