Wynn Palace
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Wynn Palace

Avenida da Nave Desportiva, Cotai, Macau, Cotai, Macau, Macau
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    Wynn Palace Reviews

    9.3
    Exceptional
    /10
    (3323 reviews)See what guests said
    8.4
    Excellent

    "Service nice"

    LI

    -

    December 16, 2018

    9.7
    Exceptional cleanliness
    Recommended by 97% of guests

    Things you’ll love about Wynn Palace

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Hot tub

    Excellent
    Location
    8.7
    See map
    Excellent location
    Popular
    Nearby
  • City of Dreams Casino420 m
  • Venetian Macao Casino1.05 km
  • Macau Museum4.93 km
  • Macau Tower Convention and Entertainment Centre5.01 km
  • A-Ma Temple5.92 km
  • Historic Centre of Macau6.03 km
  • Senado Square6.04 km
  • St. Dominic's Church6.08 km
  • Monte Forte (Fortaleza do Monte)6.27 km
  • Ruins of St Paul's Church6.36 km
  • Don't miss out!

    21 travelers are looking at this property right now | 6 travelers have booked today.

    Value for money9.2
    Distance to city center3.2 km
    Location rating8.7
    Nearest airportMacau International Airport (MFM) - Macau
    Distance to airport1.2 km

    Rooms available at Wynn Palace

    Executive Suite 1 King Bed
    Executive Suite 1 King Bed
    ...
    • Room size: 89 m²/958 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Fountain Parlor Suite
    Fountain Parlor Suite
    ...
    • Room size: 170 m²/1830 ft²
    • Lake view
    • 1 double bed
    Enter dates to see prices
    Fountain View King Suite
    Fountain View King Suite
    ...
    • Room size: 85 m²/915 ft²
    • Lake view
    • 1 super king bed
    Enter dates to see prices
    Fountain View Queen Suite
    Fountain View Queen Suite
    ...
    • Room size: 85 m²/915 ft²
    • Lake view
    • 2 double beds
    Enter dates to see prices
    Parlor Suite
    Parlor Suite
    ...
    • Room size: 136 m²/1464 ft²
    • City view
    • 1 super king bed
    Enter dates to see prices
    Palace Queen Room
    Palace Queen Room
    ...
    • Room size: 68 m²/732 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Palace King Room
    Palace King Room
    ...
    • Room size: 68 m²/732 ft²
    • City view
    • 1 super king bed
    Enter dates to see prices
    fountain suite twin beds
    fountain suite twin beds
    ...
    • Room size: 85 m²/915 ft²
    • Non-smoking
    Enter dates to see prices
    FOUNTAINSUITEKING
    FOUNTAINSUITEKING
    ...
    • Room size: 85 m²/915 ft²
    Enter dates to see prices
    Palace Room
    Palace Room
    ...
    • Room size: 68 m²/732 ft²
    Enter dates to see prices
    Have a question for Wynn Palace?

    What people love about Wynn Palace

    • 9.6
      Exceptional

      "Very clean room, great service,delicate room and lobby"

      Mei

      |

      November 29, 2018

    • 10.0
      Exceptional

      "Beautiful hotel, very good service, staff awesome."

      Barinder

      |

      November 9, 2018

    • 10.0
      Exceptional

      "Wynn Palace is the most amazing hotel that I have ever stayed in!"

      Crystal

      |

      July 2, 2017

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    More about Wynn Palace

    More about Wynn Palace

    10.0
    Exceptional

    "This hotel really beautiful, glamour, elegant, gorgeous, sty..."

    Sook H.

    |

    November 12, 2018

    An overview

    Show less

    What they offer

    10.0
    Exceptional

    "Excellent service and gorgeous room."

    haelim

    |

    September 2, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Wynn Palace from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (3323)Booking.com Reviews (1957)
    9.3
    /
    10
    Cleanliness9.7
    Facilities9.3
    Location8.7
    Service9.5
    Value for money9.2
    All languages
    All guests (3323)
    All room types

    Show reviews that mention 

    Showing 1500 verified guest comments
    12345
    10.0
    Exceptional
    TZE from Malaysia
    Couple
    Palace King Room
    Stayed 1 night in April 2019

    A MUST stay at Taipa/Cotai Area Macau”

    Awesome experience.. Superb Room, Strategic location, Lots of shuttle bus and Wonderful Staff.. No doubt that will stay here again during next visit to Macau.. Special thanks to Alicia for giving us an unforgettable night here..

    Reviewed May 03, 2019

    Dear TZE, Thank you for sharing your review with us! We genuinely feel privileged to read your kind comments about your recent experience at our hotel. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon. Yours sincerely, Guest Relations

    Responded May 04, 2019
    Wynn Palace
    9.2
    Exceptional
    Pik from Hong Kong
    Group
    Palace King Room
    Stayed 1 night in April 2019

    Spacious and Clean”

    The hotel is spacious and clean. Comfy bed for a good night sleep. Friendly staff. A small note, although we got the non-smoking room but somehow there was smoking smell came through the ventilation system. The hotel needs to tackle that.

    Reviewed April 10, 2019

    Dear Pik, Thank you for sharing your review with us! At our hotel we use only the finest materials to create our own exclusive collection of amenities. We considered every aspect, from guest comfort to a sense of luxury, when selecting each of them. Meanwhile, at our hotel, we take great pride in our warm service and our sincere hospitality. To better understand what led to your less-than-perfect experience, please note that we are doing everything we can to investigate the matter at the relative department. We appreciate you for bringing this to our attention, as it helps us to ensure that we continually improve ourselves. We look forward to welcoming you again very soon! Yours sincerely, Guest Relations

    Responded April 10, 2019
    Wynn Palace
    10.0
    Exceptional
    Mahmut from France
    Family with young children
    Palace King Room
    Stayed 1 night in April 2019

    One of the best in Macao”

    We tried 3 hotels. This one is defineltey the best for service, money, facilities. The other hotels are often combined and you have no service because when u are out of the reception it’s just common areas with other hotels. Breakfast was amazing.

    Reviewed April 09, 2019

    Dear Mahmut, Thank you for taking the time to write such a lovely review about our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

    Responded April 10, 2019
    Wynn Palace
    10.0
    Exceptional
    Karen from Philippines
    Family with teens
    Palace King Room
    Stayed 1 night in March 2019

    One of the Best”

    My original plan was to stay at Venetian but after I saw photos of Wynn Palace including the guest room, I've decided immediately that I want to spend the night here. I want to celebrate my birthday here and I was surprised when I was given a room upgrade to the Fountain Queen Suite. The complimentary birthday cake is also yummy and the food is delicious. Even my mom enjoyed the entire experience with Wynn Palace. Although I left my pink bluetooth headphone and memory card inside the room, that still didn't ruin my overall experience. I would definitely recommend this. I also want to take this opportunity to commend Queenie from the VIP Registration and Paul from the Bell Service who assisted us with a smile. They were courteous the entire time.

    Reviewed March 23, 2019

    Dear Karen, Thank you for taking the time to share your valuable feedback with us through the Post Stay Survey following your stay. It was a pleasure to learn that you chose Wynn Palace to celebrate your Birthday. Our Team Members are empowered to go the extra mile and deliver exceptional service to our valuable customers. We are glad to hear that our Team Member exceled in anticipating your needs. At the same time, we are delighted to hear that you truly enjoyed your stay with us. At Wynn Palace, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. We are pleased to know that our Team Member Queenie and Paul has taken good care of you, and we have shared your positive feedback with them. Our team look forward to having the opportunity of creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

    Show more
    Wynn Palace
    10.0
    Exceptional
    hetti from Singapore
    Group
    Palace King Room
    Stayed 2 nights in March 2019

    Great service and beautiful hotel”

    Beautiful hotel with great staff service. The staffs always made sure you were comfortable and assisted you. The only thing I would hope is the shuttle buses going from 1 place to another, sometimes when the distance is pretty near, it would take 30 to 45 mins to reach back to your hotel. The dancing fountain and cable car are plus points.

    Reviewed March 18, 2019

    Dear hetti, Thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our service, it gives us motivations to strive to do better and continue carrying on the hotel legacy of excellence. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. At our hotel, guest satisfaction is key. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better.. We hope to welcome you back in the near future. Yours sincerely, Guest Relations

    Responded March 19, 2019
    Wynn Palace
    8.0
    Excellent
    SUJIN from South Korea
    Solo traveler
    Palace King Room
    Stayed 1 night in March 2019

    Wonderful stay at the Hotel ”

    Thank you for upgrading the room : ) It felt like I was in a Real palace. But, somethings was uncomfortable. 1. I stayed at the hotel for 2 night, Next day I had to go to reception to change A room key even though stayed same room.(maybe the policy of the hotel?) 2. Swimming pool was closed because of maintenance progress. (Employee told me 27th March will be reopening) 3. The room (2325) capsule coffee machine was broken.(try to drink a coffee but the red light comes and didn’t work) So next day I told the receptionist while change a room key, she said it will be fixed. After came back the room it was still not working. Couldn’t drink a coffee.

    Reviewed March 15, 2019

    Dear Sujin, Thank you for your gracious comments. Please allow us to apologize sincerely for the unpleasant experience you have encountered during your recent visit with us. Our Hotel team values feedback from each and every one of our guests, as we believe that all comments give us the opportunity to improve the experience for our guests. We regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations

    Responded March 15, 2019
    Wynn Palace
    9.2
    Exceptional
    wai from Hong Kong
    Family with teens
    Fountain View King Suite
    Stayed 1 night in December 2018

    Luxury hotel with great service”

    The staff at concierge was very nice and helpful. The male staff who checked us in was with very nice looking, smart and friendly. Too bad that I forgot his name. The room was spacious, gorgeous and with good view. I would definitely stay in this hotel again in future.

    Reviewed February 18, 2019

    Dear Wai, Thank you for taking the time to share your wonderful experience! We are glad to read of the high attention to details and the attentiveness of our team members and, more, specifically our Concierge Team! The team members will be pleased to know that their hard work and efforts are being recognized. Meanwhile, We are thrilled to know how much you loved the setting of our guest rooms. We hope to see you back soon for another memorable visit! Yours sincerely, Guest Relations

    Responded February 19, 2019
    Wynn Palace
    10.0
    Exceptional
    Helena from South Korea
    Group
    Fountain View Queen Suite
    Stayed 2 nights in January 2019

    splendid. never been better. BUT-”

    we stayed at the room where we are allowed to watch the fountain show in the room. every staff was kind and helpful. very fluent in english (except for the staffs at the casino- but they were kind enuf tho :D) the room was very beautiful, lobby was adorable. shuttle bus helped us move around the city. BUT- there was one problem- no convenience store around the hotel, no place to buy anything after 10PM. you should buy what you need from outside before coming back to the hotel. another problem: way to spacious so it took long time to move around in this hotel haha.. can it be a problem? yes- you should experience. tough to locate myself :''( i literally got lost. lol. anyways. great experience. nice view. loved the sky cab. see you again hopefully!

    Reviewed January 27, 2019

    Dear Helena, Thank you for taking the time to write such a lovely review about our hotel. At Wynn Palace, our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, as we believe that “people make people happy”. We are glad that you felt special and well taken care of during your stay with us. Meanwhile, we regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. Each guest review helps us improve and enhance our guests’ experience. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better. We thank you for your visit and hope to welcome you back in the near future. Yours sincerely, Guest Relations

    Responded January 27, 2019
    Wynn Palace
    9.6
    Exceptional
    Ganesan from India
    Couple
    Fountain View King Suite
    Stayed 2 nights in January 2018

    WOOOOOOWWWWWW !!!!!”

    Worth the money spent !!! Its definitely a worth place to stay and experience. This is not a normal hotel. Its a luxury one and its just an experience... Go ahead and book you will never be dissapointed.

    Reviewed December 28, 2018

    Dear Ganesan, Thank you for taking the time to post a review following your stay with us! We genuinely feel privileged to read your kind comments about your recent experience at Wynn Palace. It is always our goal to deliver exceptional service to each of our guests and we are pleased to know that your stay was no exception. Thank you for giving us the opportunity to make your stay in Macau an enjoyable one and we hope you will return soon. Yours sincerely, Guest Relations

    Responded December 31, 2018
    Wynn Palace
    8.4
    Excellent
    Tan from Singapore
    Business traveler
    Palace King Room
    Stayed 2 nights in March 2019

    Nice but expensive hotel ”

    Check in was quite horrible - everyone just keep cutting the queue and staff did not make good arrangement for guest who come first to check in. However, they notice we waited v long so they bring us to the concierge for check in. The review is too highly raved for its good services. But the hotel and room are v high tech, huge, neat and posh. Location is consider not bad with all the free shuttle bus services. Overall its not bad.

    Reviewed April 05, 2019

    Dear Tan, Thank you for sharing your review with us! We are deeply sorry that we did not meet your expectations, At our hotel, we take great pride in our warm service and our sincere hospitality. To better understand what led to your less-than-perfect experience, please note that we are doing everything we can to investigate the matter at Front Desk. We appreciate you for bringing this to our attention, as it helps us to ensure that we continually improve ourselves. Meanwhile, All our team members are carefully chosen and appointed, as we believe that “people make people happy”. Thank you for seeing something special in us. We look forward to welcoming you again in the near future. Yours sincerely, Guest Relations

    Responded April 06, 2019
    Wynn Palace
    9.6
    Exceptional
    Lynn from Australia
    Couple
    Palace Room
    Stayed 2 nights in November 2018

    7 Star Hotel”

    Best of the best 5* hotel. I would rate 7* for this hotel. Excellent attentive service from all staffs, our entirely stay was well taken care by everyone from Wynn Plaza. Huge thanks from us and congrats to Wynn has done a good job again!

    Reviewed November 09, 2018

    Dear Lynn: Thank you for sharing your review with us! We are delighted to read of the wonderful feedback on our service. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. We are thrilled that you experienced just that. Your comments have been shared with our team and they are very grateful for your kind words. We sincerely appreciate your endorsement of our hotel and look forward to welcoming you again in the future. Yours sincerely, Guest Relations

    Responded November 09, 2018
    Wynn Palace
    10.0
    Exceptional
    Linda from Australia
    Family with young children
    Palace King Room
    Stayed 2 nights in October 2018

    Best hotel services so far ”

    Wynn palace is the best luxury hotel we stayed so far provided not only adult even baby full customer service too. We travelled with a 18 months they bring us baby crib, bath robe slipper towels colouring book Johnson baby amenities and baby corner safety making our baby part of the guest which very detail. They also have free cable car to go around the lake for the water performance. Price is reasonable staffs very helpful too. We are very fussy traveller when we choose for luxury stay and they nail it. 11/10 for them.

    Reviewed October 27, 2018

    Dear Linda: Thank you very much for such a wonderful review. It gives us great pleasure to know how our Team Members was of such great help and delivered great customer service. Guest satisfaction is always a motivation for us and definitely the key to our success. We are glad to read of the high attention to details and the attentiveness of our team members. Your comments have been shared with our team and they are very grateful for your kind words. Please rest assured that we will continue to enhance our standards as well as service so that your next visit will be another pleasant and memorable one. We look forward to welcoming you again in the future. Yours sincerely, Guest Relations

    Responded October 27, 2018
    Wynn Palace
    10.0
    Exceptional
    WONG from Hong Kong
    Solo traveler
    Palace Queen Room
    Stayed 2 nights in August 2018

    Best hotel ever”

    I’ve been to several hotels in cotai area but this is the best experience ever. The staff who helped us check in (I think her name is fancy) gave us a lot of useful info for our Macau stay, and guided us to the elevator. This may be small for a lot of ppl but first impression with the hotel is in fact very important (especially other hotels didn’t offer this, maybe cos I went to Macau on sat before and they were busy). For the hotel room, it is really spacious and I like how they are now using tablet for controlling lights tv and curtains etc. Bed is comfortable too. One compliment for the housekeeper - she is so considerate that she put an eyeglasses cloth next to my glasses. (This may not be really necessary but I felt I was being looked after). Although it is expensive, this hotel is totally top notch and worth the premium room price. I will most likely stay at Wynn palace again for my next visit to Macau.

    Reviewed August 20, 2018

    Dear WONG, Thank you for taking the time to write such a lovely review about our hotel. At Wynn Palace, we take pride in delivering luxury service with personality. We are glad to know that you saw the personality in us, the personality which makes you feel warm, welcomed, pampered and connected. It gives us great pleasure to know how our Front Office and Housekeeping Team Members were of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to creating more wonderful memories with you! Yours sincerely, Guest Relations

    Responded August 21, 2018
    Wynn Palace
    9.6
    Exceptional
    Yong from Malaysia
    Family with young children
    Parlor Suite
    Stayed 1 night in August 2018

    Big Rooms, Great Service & Excellent Cleanliness”

    Check-in was smooth. Marvellous Parlor Suite. Thumbs up for the housekeeping staff. Housekeeping staff saw us carrying heavy stuff and without any hesitation offered to give us a hand. They're so nice and great.

    Reviewed August 16, 2018

    Dear Yong, Thank you for your gracious comments. We believe that "people make people happy". Our ultimate goal is to deliver a sincere personalized service and make your stay a remarkable one. We are pleased to know that we have succeeded in making your time here comfortable and unforgettable. It was such a pleasure to know that our Housekeeping Team Members were of such great help and provided attentive services. Looking forward to creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

    Responded August 19, 2018
    Wynn Palace
    10.0
    Exceptional
    Nathan from China
    Group
    Palace King Room
    Stayed 1 night in July 2018

    Perfect”

    Every little detail is perfect... Even the cleaning people were friendly and called me by name. The spa was perfect, the Fontana buffet was amazing, the pool was perfect... it was the most wonderful hotel I’ve been to, no expense spared. My only complaint is that the check in/check out area has a few little hostess ladies facilitating people to available check in desks and they kind of had an uppiddy attitude and treated me like I was stupid for asking about details of the city.

    Reviewed July 30, 2018

    Dear Nathan, Thank you for sharing with us your wonderful experience! We are pleased to hear how much you enjoyed every aspect of our hotel. Creating an exceptional experience for our guests is never a one-man show; our entire team cares greatly about ensuring that each guest has a memorable visit and for all the right reasons. At the same time, we regret that we fell short in meeting your expectations and we would like to emphasize that guest satisfaction is paramount in our goals. We appreciate your valuable feedback which will allow us to improve and constantly strive to do better. We thank you for your visit and hope to welcome you back in the near future. Yours sincerely, Guest Relations

    Responded July 31, 2018
    Wynn Palace
    9.2
    Exceptional
    Nattpong from Thailand
    Couple
    Executive Suite 1 King Bed
    Stayed 2 nights in April 2018

    A proper 5 stars hotel.”

    This is a long waited review, we stayed here in April 2018. It's now July 2018. Anyway, I don't know what to dislike about this place. It was as shared by other travellers. Superb luxury. Everything is so plush, so elegant. The down point it is a bit further away from the touristy areas, but macao is not a mega city. The commute from place to place is not a burden for short visits. Definitely going there again, in fact, we are going to Macau this week and are staying here again. Wish the staff at Wynn read this an give us an upgrade lol

    Reviewed July 23, 2018

    Dear Nattpong, Thank you for your gracious comments. At Wynn Palace, our mission is to create a luxurious and personalized stay for our guests, an experience which is memorable and one-of-a-kind, not something that has been checked off a list. We are glad that you felt special and well taken care of during your stay with us. Meanwhile, we understand that staying in a roomy and elegant suite could help to create a more memorable experience, and our luxurious suites are indeed everyone’s favorite. We would try our best to accommodate your request according to the on day occupancy nonetheless. We sincerely appreciate your endorsement of Wynn Palace and look forward to welcoming you again soon. Yours sincerely, Guest Relations

    Responded July 23, 2018
    Wynn Palace
    9.6
    Exceptional
    MINSIK from South Korea
    Couple
    Palace King Room
    Stayed 1 night in June 2018

    Highly recommended!”

    We stayed for 1 night here and everything was perfect! Our room was very clean and the view was amazing. The amenities were sufficient and the room was quiet. We took one star off of "cleanliness" because we specifically asked for "non-smoking room" and whenever we turned on the A/C, it smelled like smoking cigarette and it was awful. Other than that, everything was great including free shuttle. Especially a guy name "Mr. Martin" was very very kind and helping. Major shout out! We definitely wish to stay here again in the future and recommend to our friends and family.

    Reviewed June 23, 2018

    Dear MINSIK, Thank you for your gracious comments. We are pleased to read of that you enjoyed your stay with us. All our team members are carefully chosen and appointed, as we believe that “people make people happy”. Thank you for seeing something special in us. At our hotel, we considered every aspect, from guest comfort to a sense of luxury, when selecting each of them. We are glad that you felt the difference as this is our genuine goal. At the same time, we are dedicated to offering our guests with a perfectly-presented room and so we regret to learn that you experienced issues with a smoke odor in your room. Our hotel take great pride in our warm service and our sincere hospitality. We appreciate you bringing this to our attention, as it helps us to ensure we continually improve ourselves. Please do visit us again as we look forward to making your next visit another pleasant and memorable one. Yours sincerely Guest Relations

    Show more
    Wynn Palace
    10.0
    Exceptional
    HEESEON from South Korea
    Solo traveler
    Palace King Room
    Stayed 2 nights in February 2019

    Wonderful experience with perfect service!!”

    It was wonderful experience spending time at Wynn palace :) Ebbie(not sure), who helped check-in service was so kind and warm, and all the people I met there was professional:D hope to visit there again!!

    Reviewed February 07, 2019

    Dear HEESEON: Thank you for taking the time to write such a lovely review about our hotel. We are delighted to hear that you truly enjoyed your stay with us. It gives us great pleasure to know how Front Desk Team Member was of such great help and delivered great customer service. Your satisfaction is always a motivation for us and definitely the key to our success. We look forward to being of assistance again in the near future. Yours sincerely, Guest Relations

    Responded February 08, 2019
    Wynn Palace
    10.0
    Exceptional
    Andrell from Philippines
    Couple
    Palace King Room
    Stayed 2 nights in January 2019

    Don't think twice”

    This was the second time we stayed at Wynn Palace and I can guarantee that the staff always go above and beyond the expectations. I would like to commend the housekeeping team ( thanks, Longxia!), the reservation/reception team and the Fontana team (special mention to May who made our breakfast experience extra special ). The staff at Wynn Palace are always very courteous and all-smiles with ready-to-do attitude. I visited quite a few hotels during my stays in Macau and elsewhere in the world and I have not seen any other hotel whose staff are as remarkable as Wynn Palace's. I started the review with praising the hotel staff -they really set the bar quite high. Our room was upgraded to the executive suite by the kind (and cute!) lady at the reservation desk. It was a big room for two, with your very own sofa! Imagine, we decided to cancel some side-trips just so we can fully enjoy the luxuriously designed room! You will never regret booking this hotel. It was that exceptional!

    Reviewed January 08, 2019

    Dear Andrell, Thank you for your gracious comments. We are delighted to hear that you truly enjoyed your stay with us. Our team members take pride in delivering luxury service with personality. We feel very fortunate to work with our Housekeeping Team Member, Long Xia as well as Reservation, Front Desk and Fontana Buffet, who has helped create a wonderful experience for you. At our hotel, we believe that “people make people happy”. Our ultimate goal is to deliver a sincere, personalized service and make your stay a remarkable one. Our team look forward to having the opportunity of creating more memorable moments for you in the near future! Yours sincerely, Guest Relations

    Responded January 09, 2019
    Wynn Palace
    10.0
    Exceptional
    Kwai from Hong Kong
    Couple
    Palace King Room
    Stayed 1 night in December 2018

    best staff ever”

    This is my very first time enjoy the Wynn Group service and hotel. It is brillant!! the room is SUPER luxury and the staff are so pretty and young! the staff QUeenie helped us upgrade our room and I do wanna thanks her!

    Reviewed December 27, 2018

    Dear Kwai, Thank you for sharing your review with us! All our team members are carefully chosen and appointed, as we believe that “people make people happy”. Thank you for seeing something special in us. We are glad that we have become the reason for you to return. We are pleased to know that our team memberQueenie has taken good care of you, and we have shared your positive feedback with her. Thank you for your compliments! We hope to welcome you back in the near future. Yours sincerely, Guest Relation

    Responded December 28, 2018
    Wynn Palace
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    • Excellent location
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