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Review score6.0
Based on2reviews
Xayxana 2 Hotel
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8.0 Very good location
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8.0Location
  • Free Wi-Fi in all rooms

  • Air conditioning

  • Elevator

  • Restaurants

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VIP
  • 30 m²
  • Non-smoking room
  • 1 double bed
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Standard Double
  • 20 m²
  • Non-smoking room
  • 1 double bed
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Standard Twin
  • 20 m²
  • Non-smoking room
  • 2 single beds
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More about Xayxana 2 Hotel

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Verified traveler reviews

Agoda Reviews (2)
Booking.com Reviews (10)

5.3

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Review score
based on 2 reviews
  • Cleanliness 6.0
  • Facilities 4.0
  • Location 8.0
  • Room comfort and quality 8.0
  • Service 3.0
  • Value for money 7.0
Good
based on 1 reviews
  • Cleanliness 8.0
  • Location 8.0
  • Room comfort and quality 8.0
  • Service 2.0
  • Value for money 8.0
Review score
based on 1 reviews
  • Cleanliness 4.0
  • Facilities 4.0
  • Location 8.0
  • Service 4.0
  • Value for money 6.0
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Review language
  • English

Room type
  • Standard Twin

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5.2
Jeffrey from Australia
Solo traveler
Standard Twin
Stayed 2 nights in February 2016
Good room. Bad everything else.”
Arriving at the Xaysana hotels I was moved around between 1, 2 and 3 because the staff of each wanted to avoid the work of having an extra guest. The staff at 2 said that 3 should accept me because I had paid for wifi and they didn't have any. But 3 told me to go away because I had no booking. So I stayed at 2 but visited 3 in the evenings to get wifi. The staff at 3 were unfriendly to the point of never speaking to me, even to say Sabaidee. Before explaining any more, I should point out that these are Chinese, not Laos, hotels, and except for the manager, the staff have no Laos or English. The manager has a very small amount of English. The room was nice and comfortable. The bed was good and the linen was clean. The bathroom had a small water heater and a dirty toilet. The toilet seat was a mess of cigarette burns and other material. Although the rooms are non-smoking, most the guests probably couldn't read the signs in Lao and English. Or didn't care. Breakfast is included. But the first morning I got there at 10 minutes to 9 and almost all of the food was gone. There was stale bread and coffee, and those were taken away at 9am. The next morning I arrived earlier and asked if there were eggs or vegetables. The head of the kitchen staff rudely told me no, laughed and waved me away. The bread was even staler, so I just had coffee. Overall, I'd say that the rooms are ok, but everything else is a disaster unless you are a Chinese smoker who doesn't want wifi. 4/10 for the room and 1/10 for the service.
Reviewed February 11, 2016
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6.7
Samantha from Singapore
Couple
Standard Twin
Stayed 3 nights in January 2015
New hotel let down by frustrating check-in”
Completed in 2014, everything in the hotel was new. Fairly central location. Clean room and bathroom.
We had a rather frustrating time on the day we checked in. The female staff at the reception, who didn’t still a single word of English, had no clue at all what to do with our prepaid booking. Two other staff who came to her rescue were equally clueless. So, it seemed the staff were totally unfamiliar with the concept of online booking. More than 20 minutes later and having to deal with three front desk staff who didn’t speak English and talked to a 4th person over the phone who spoke just enough English, we managed to check-in after striking a compromise to give them a photocopy of our passports only (they wanted our original passports for safekeeping which we refused). However, until we checked-out, we felt uncertain if they would honour our pre-paid booking and still made us pay in cash!
Reviewed March 20, 2015
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