XY Hotel Bugis Singapore
XY Hotel Bugis Singapore
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6.8
Good

"Nice and cosy room, Hotel have a nice pool."

jessica

|

April 20, 2018

Standard Double or Twin - View XY Hotel Bugis Singapore
Standard Double or Twin - View
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Lobby XY Hotel Bugis Singapore
Lobby
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Lobby XY Hotel Bugis Singapore
Lobby
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Swimming pool [outdoor] XY Hotel Bugis Singapore
Swimming pool [outdoor]
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See map XY Hotel Bugis Singapore
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Very good
Location
7.9
See all 40 photos XY Hotel Bugis Singapore
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What guests are saying:
nice
alan from Singapore
Solo traveler
I love the newly renovated room which is comfortable for a family of 3.My mum and brother slept through the night soundly . The staff was super helpful, friendly and understanding .had a peaceful night by just chilling at the pool area.
Nur from Singapore
Group
Stay was great. Staff is very friendly. Recommended.
Fauzi from Singapore
Couple
Great location, 15 minutes walk to Bugis. Good food around hotel. Very friendly and attentive staffs. Very intriguing swimming pool. QR code hotel access door Nice decor. Good price! Room not sound proof. Aircon is not cold enough.
Joe from Singapore
Couple
a good experience!
Chour from Malaysia
Couple
Impress with the artistic new look.Comfortable bed.Accesible.Walking distance to Mrt stations and restaurants.
Mahanom from Malaysia
Couple
Stay was pleasant. Room was nice
Emaliza from Singapore
Couple
Nice, quiet, safe location. Near to MRT and town. Very clean and cosy. Great experience
Lenny from Singapore
Couple
perfecto
Zul from Singapore
Couple
Newly renovated

XY Hotel Bugis Singapore

Very good location
- Inside city center
- What's nearby?
Very good
From 863 reviewsSee what guests said
7.8
/
10
Excellent service
8.3
Recommended by 80% of guests
Value for money7.7
Distance to city center3.5KM
Location rating7.9
Nearest airportChangi International Airport (SIN) - Singapore
Distance to airport15.7 km
  • 480 meters to public transportation

  • Located in heart of Singapore

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
8.0
Very good
Room comfort & quality
This property is in high demand!Last booked 10 hours ago
Superior
Superior
...
  • Room size: 16 m²/172 ft²
  • Street view
  • 1 queen bed
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Suite
Suite
...
  • Room size: 28 m²/301 ft²
  • Garden view
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 18 m²/194 ft²
  • Courtyard view
  • 1 king bed
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Family Suite
Family Suite
...
  • Room size: 35 m²/377 ft²
  • Nature view
  • 1 super king bed
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Junior Suite with Free Minibar
Junior Suite with Free Minibar
...
  • Room size: 23 m²/248 ft²
  • Shower and bathtub
  • 1 super king bed
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Junior Suite
Junior Suite
...
  • Room size: 20 m²/215 ft²
  • Garden view
  • 1 king bed
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Standard Double or Twin
Standard Double or Twin
...
  • Room size: 15 m²/161 ft²
  • Courtyard view
  • 1 double bed or 2 single be...
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Basic Suite
Basic Suite
...
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    What people love about the property

    • 7.6
      Very good

      "Good environment and especially nice staffs"

      SCHUYLER

      |

      October 8, 2017

    • 8.8
      Excellent

      "Great location with restaurants and cafes nearby."

      Nicole

      |

      May 19, 2017

    • 7.6
      Very good

      "Love the bed and comfy pillows."

      safiah

      |

      May 11, 2017

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    More about XY Hotel Bugis Singapore

    More about XY Hotel Bugis Singapore

    9.2
    Exceptional

    "Stay was great."

    Mohammad

    |

    October 9, 2017

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    American cuisine
    American cuisine
    The Beast
    20 m American, Bar, Cajun Creole
    Symmetry
    70 m American, Cafe
    Afterwit
    90 m American, Cafe, Gastropub
    Asian cuisine
    Asian cuisine
    Peranakan Flavours
    20 m Asian
    The Ramen Stall
    40 m Asian, Japanese, Sushi
    Nan Hwa Chong Fish Head Steamboat Corner
    90 m Asian, Chinese, Seafood
    Chinese cuisine
    Chinese cuisine
    Nan Hua Chang Seafood Restaurant
    140 m Chinese, Seafood
    Hui Wei Chinese-Thai Cuisine
    370 m Chinese, Thai
    Prince Coffee House
    460 m Chinese

    What they offer

    8.4
    Excellent

    "Very friendly and attentive staffs."

    Joe

    |

    November 8, 2017

    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

    Show less

    Some helpful facts

    Show more

    Real reviews from real guests

    Agoda Reviews (863)Booking.com Reviews (623)
    7.8
    /
    10
    Cleanliness8.2
    Facilities7.4
    Location7.9
    Room comfort and quality8.0
    Service8.3
    Value for money7.7
    Provided by verified guests of Agoda
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    All guests (863)
    All room types
    Showing 765 verified guest comments
    12345
    9.2
    Exceptional
    Hamsul from Brunei Darussalam
    Solo traveler
    Deluxe
    Stayed 1 night in January 2018
    Just around Bugis”
    Reason staying here is just to find a unique hotel. I would say this is one of them. Sophisticated and just few walks to shopping area.
    Reviewed November 17, 2018
    8.4
    Excellent
    Simple from Singapore
    Couple
    Suite
    Stayed 1 night in July 2018
    Beautiful boutique hotel, located around many eateries”
    The suite has a beautiful bathroom, and bathtub. The style is pretty chic and modern. The owner was a very nice lady, who called me to inform me that we can check in earlier. Super customer awesome service! She said that she will try her best to allow her guest to check in earlier, or check out late, depending on availability. Will definitely return :)
    Reviewed August 08, 2018
    Thank you for your kind reviews of XY HOTEL BUGIS. We definitely look forward to seeing you again soon. Warm regards KHC
    Responded September 12, 2018
    XY Hotel Bugis Singapore
    9.2
    Exceptional
    Carolyn from Singapore
    Couple
    Stayed 1 night in October 2017
    Loved the concept of this Boutique Hotel ”
    We got the suite at a super affordable rate. Loved loved loved the bathtub experience and we also enjoyed our swim in the mini pool. Very friendly staff. We will definitely come back to this hotel again but hopefully there can be more variety to the breakfast.
    Reviewed May 31, 2018
    Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
    Responded September 21, 2018
    XY Hotel Bugis Singapore
    9.6
    Exceptional
    Lo from Singapore
    Couple
    Suite
    Stayed 1 night in April 2018
    Excellent service!”
    During my stay, there was a system glitch on the hotel computer so my booking wasn't visible. Unfortunately, they were booked out for the night when my booking reappeared on the system. Initially they offered me 2 options. The first was for me to come back on another night and they would offer me an additional free night stay, the second was to send me to another hotel which they would pay for, and also include a bottle of wine. However, because of the price difference which the other hotel offered, they could only book us into a deluxe room although our booking with XY hotel was the suite room so of course we refused, & because we were not available on any other weekends, we also refused the other option to return. At this point, Hwee Cheng (lady boss) offered to give us the suite room another singaporean couple had booked and offered them an alternative option. Thank you XY hotel, given the circumstances, I think they handled this situation really well & we'll def be back again.
    Reviewed April 30, 2018
    Dear Guest Thank you for your kind review. We definitely am glad to be of service to you eventually and look forward to serving you again soon. Kua Hwee Cheng XY HOTEL BUGIS
    Responded August 23, 2018
    XY Hotel Bugis Singapore
    8.4
    Excellent
    Z from Singapore
    Group
    Deluxe
    Stayed 1 night in March 2018
    good rooms and pool”
    good size room for a new hotel the cleanliness level is disappointing though -mold on toilet walls -mold on sink -dusty room room design was good pool was fun too even tough it was small staffs were super great location was excellent in bugis
    Reviewed March 21, 2018
    Thank you for your feedback. We will improve our standards so that we may provide a better service to our guests.
    Responded March 31, 2018
    XY Hotel Bugis Singapore
    8.0
    Excellent
    Fong from Singapore
    Couple
    Deluxe
    Stayed 1 night in March 2018
    Best staycation staying at deluxe room without breaking your pockets!”
    The receptionist is greatly enthusiastic in receiving guests, very polite and is passionate about their job, they escorted and introduced the hotel and all the things in our hotel room available in our room to us with patience, and served us pleasantly whenever we needed their help. Bed is extremely soft and comfy we didn't even want to leave our bed for even a moment! There's also a bath tub... for a price that's lower than $150... we really did not expect that, it was an absolute surprise! Totally love the place so much! There's still complimentary breakfast! Would highly recommend this!
    Reviewed March 06, 2018
    Thank you for staying at XY Hotel Bugis. We look forward to serving you again soon :) KHC
    Responded March 31, 2018
    XY Hotel Bugis Singapore
    10.0
    Exceptional
    Nur from Singapore
    Group
    Superior
    Stayed 1 night in December 2017
    Exceptional”
    I love the newly renovated room which is comfortable for a family of 3.My mum and brother slept through the night soundly . The staff was super helpful, friendly and understanding .had a peaceful night by just chilling at the pool area.
    Reviewed January 06, 2018
    Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
    Responded September 21, 2018
    XY Hotel Bugis Singapore
    3.6
    Nur from Singapore
    Couple
    Suite
    Stayed 2 nights in July 2018
    didnt get the room i wanted ”
    paid $467 but they gave me a small room with bathtub which is considered a suite room to the hotel. wanted a refund cause I was not happy with the hotel yet they don't allow me to refund. they keep on disturbing me when I had my party saying it was too loud. which party is quiet ugh
    Reviewed July 29, 2018
    Dear Guest Thank you for taking your time to review our property, your comments are very much valued. We appreciate your comments regarding our rooms and customer service quality. We have taken note of the suite which you have booked and it is good for 2 persons. We would like to reiterate that the suite is not an appropriate size to hold a party with so many guests in the room and apologise that we had to disturb your party as all the other guests were at our front desk complaining about the loud noises made past midnight and they insisted that the staff take action as they were not able to rest. We apologise once again for your experience and will take note that we will spell out the rules and regulations clearly upon check in. Thank you for your kind understanding. XY HOTEL BUGIS
    Responded August 23, 2018
    XY Hotel Bugis Singapore
    8.4
    Excellent
    Rayen from Singapore
    Couple
    Deluxe
    Stayed 1 night in July 2018
    Friendly welcoming”
    The owner (I presume) of the hotel was really friendly in greeting me and accepting me into the hotel. She was also very accommodating to some of my requests and likewise to other guests whilst addressing other issues during my arrival. Definitely professional and dedicated to her work. Made the stay at the hotel much more enjoyable and pleasant!!
    Reviewed July 18, 2018
    Dear Rayen, Thank you for your kind review. We take all the comments very seriously and will work harder to bring up the standards of service. We look forward to seeing you again at XY Hotel Bugis. Thank you and warm regards.
    Responded August 23, 2018
    XY Hotel Bugis Singapore
    9.6
    Exceptional
    Sunkoo from Germany
    Family with young children
    Superior
    Stayed 3 nights in July 2018
    Great Hospitality in a Cool Design Hotel”
    We stayed in the „Rooster Room“ of XY Hotel Bugis for 3 nights. We were welcomed by the extremely friendly manager and her husband who made our entire stay very comfortable and pleasant. We had a lot of fun in the pool and enjoyed the cool and quirky design of the room and the common areas. We can highly recommend the hotel because of its friendly and original spirit of the hosts and the place.
    Reviewed July 11, 2018
    Thank you Sunkoo for taking time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service. Our commitment to investing in the property will continue this Autumn and Winter with the introduction of the art gallery and music performances by local artistes. We look forward to our next visit to Singapore! Best regards Kua Hwee Cheng XY HOTEL BUGIS
    Responded August 23, 2018
    XY Hotel Bugis Singapore
    6.4
    Good
    Suzanne from Singapore
    Couple
    Deluxe
    Stayed 1 night in June 2018
    Nice place shame about the service. ”
    When we first arrived the young girls were not at all excited to see us the client. The girl when told it was our anniversary Saud” what you want us to do about it”? We chose this place on the reviews that the staff were friendly . For us as seasoned travellers who do regular staycations the staff were bellow expectations. My advice would be to greet clients with a smile and a bend over backwards attitude considering the place is new and there is only 15 rooms. To our astonishment the female owner didn’t even want to give her name as we were trying to be friendly. We live in Singapore And know the service can be not up to Internatinsl standard at times. Its a shame that a small Hotel has Not learnt the power of the personal touch. It can make all the difference. The Renovation was a mismatch of trendy but let down with the enamel paint in the bathrooms that were like s public toilet or prison cell seen at my visit to the Prison in Kuala Zlumpur when it was open.
    Reviewed June 14, 2018
    Dear Suzanne Thank you for taking time to review our property, your comments are very valued. I apologise for the lack of service and am quite sure that we did our best to accord you with the largest deluxe room with a big bath tub. Our apologies for not able to upgrade your request to a Suite Room as we were fully booked during the duration of the stay. The staff did their best to accede to all the requests made but it was not clear what was expected as the request for a SURPRISE by the property is vague and we did as much as we could to provide you with the largest DELUXE room which you had paid for . As for the fact that you are Singaporean, we would like to stress that we take pride at providing the best of service to our local guests to promote local staycations. With regards to the questioning of the owner's name, we have checked with the owner and apparently the manager has communicated to you that she is not the owner of our property.
    Show more
    XY Hotel Bugis Singapore
    10.0
    Exceptional
    Amirah from Singapore
    Couple
    Suite
    Stayed 1 night in September 2018
    cosy”
    nice place for short getaway..me n husbamd love the suite and the staff is very friendly... will return back again....
    Reviewed September 20, 2018
    Thank you for your kind reviews. We will work towards a achieving a higher level of service and look fforward to serving you again soon.. khc
    Responded September 21, 2018
    XY Hotel Bugis Singapore
    8.0
    Excellent
    Eric from Germany
    Couple
    Suite
    Stayed 5 nights in June 2018
    Very good”
    The place has its charm, the staff super friendly and helpful. Location is ok, near Bus stop and in a quiet street
    Reviewed September 15, 2018
    Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. Looking forward to seeing you during your next vacation in Singapore.
    Responded September 21, 2018
    XY Hotel Bugis Singapore
    8.4
    Excellent
    Joe from Singapore
    Couple
    Junior Suite with Free Minibar
    Stayed 4 nights in October 2017
    Beautiful boutique hotel”
    Great location, 15 minutes walk to Bugis. Good food around hotel. Very friendly and attentive staffs. Very intriguing swimming pool. QR code hotel access door Nice decor. Good price! Room not sound proof. Aircon is not cold enough.
    Reviewed November 08, 2017
    Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay.
    Responded September 21, 2018
    XY Hotel Bugis Singapore
    8.0
    Excellent
    Duy from Vietnam
    Family with young children
    Superior
    Stayed 2 nights in August 2016
    Good hotel ”
    It is quite a small hotel but surprisingly it has a lot of facilities including Breakfast area, and swimming pool. The pool is located at the top with the see-through bottom that you can see the kitchen at ground floor, which is quite nice. Breakfast is OK. The surrounding is around 5-10 minutes walk to the Shopping mall. It is not very close to the MRT (you have to go around 3 blocks). The room is good, looking out a small alley. It is a little bit quiet if you come back at midnight. Anyway, it is good to stay for 2-3 nights.
    Reviewed December 12, 2016
    8.0
    Excellent
    Annabel from Singapore
    Couple
    Superior
    Stayed 1 night in December 2015
    Value for Money”
    Location & Value
    Booked this hotel for a staycation. Location was good with alot of food around the area. In between both Lavender and Bugis station. Breakfast wasn't good, only had 2 choices and both weren't that great. But for the amount paid i guess was acceptable. Pool was quite small but sufficient. Overall, good for the amount paid.
    Reviewed December 29, 2015
    8.0
    Excellent
    Muhammad from Singapore
    Couple
    Deluxe
    Stayed 1 night in August 2015
    At the heart of a Heritage/Cultural Area”
    Location, Comfort, Easy Check In.
    Check in was easy. Room was situated right next to the pool. Hotel was right across nice eateries such as Kara Furu and the Ramen Shop. Further out there are other great halal eateries with fabulous menus. Hotel room itself was nicely designed with ample facilities.
    Reviewed October 05, 2015
    9.3
    Exceptional
    Ian from Philippines
    Solo traveler
    Superior
    Stayed 2 nights in August 2015
    A good hotel off the tourist belt”
    Pool, staff performance, room quality
    rdennes Hotel is a 3-4 year old boutique hotel right close to the Bugis shopping district. Not all taxi drivers are familiar with the hotel so it pays to know its address and other landmarks around the hotel. The hotel itself is set inside a transformed 3-floor shop house, yet most rooms are found on the 1st and 2nd floors. Despite its small size, the property has a restaurant, which is known for its Nonya cuisine. The restaurant has a 'sun roof, which is actually the floor of the pool. This tongue in cheek feature is what attracted me to this hotel in the first place. Not just a "nice" feature, this pool is good enough to swim laps...or relax when you turn the jacuzzi jets on. The room is big for Singapore standards and very well appointed. I was lucky enough to have a room with a window. The bed was very comfortable and the pillows, plush. A large TV sits on the wall while good sized wardrobe is attached beside it. The bathroom is also spacious, with a well designed shower. All members of the front desk staff were among the friendliest and most efficient I've met in Singapore. The only drawback I can find in this hotel is that some people might find it a bit out of the way,since it is about 10 minutes from the nearest MRT station and shopping area. It is located though near the Arab quarter, a colorful part of Singapore.
    Reviewed August 22, 2015
    8.7
    Excellent
    Sari from Singapore
    Couple
    Suite
    Stayed 1 night in May 2015
    best value for money boutique hotel!”
    room, room, room!
    loved the suite - we got the La Roche room, very romantic. perfect for couples staycation. lovely skywindow and bathtub. didn't get to have breakfast, and the shower probably needs a bit of fixing but other than that, LOVED IT!
    Reviewed May 07, 2015
    8.0
    Excellent
    Denise from Australia
    Solo traveler
    Deluxe
    Stayed 1 night in June 2014
    Very convenient place to stay”
    Site, staff, cleanliness
    A good place to stay, very convenient to major shopping areas & Raffles hospital. Room was very small, but OK for someone travelling alone as I was. Rooms were clean, modern & well appointed. Good breakfast. Staff was polite & helpful at all times.
    Reviewed June 21, 2014
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    XY Hotel Bugis Singapore
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    • Very good location
    • Singapore Flyer
    • Lavender MRT Station is within 0.48 km