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Yufuin Gettouan Luxurious Accommodation
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8.5 Excellent location
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8.5Location
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Exceptional
From 175 reviewsSee what guests said
9.2
100% would recommend to a friend
  • Free Wi-Fi in all rooms

  • Hot spring bath

  • Air conditioning

  • Daily housekeeping

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Room choices
Superior Japanese Style Suite
...
  • Garden view
  • 32 m²/344 ft²
  • 2 futons
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Japanese Style Superior Room
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  • Mountain view
  • 34 m²/366 ft²
  • 3 futons
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Japanese Style Standard Room
...
  • Garden view
  • 27 m²/291 ft²
  • 3 futons
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Ayame Standard Japanese Style Room
...
  • Garden view
  • 27 m²/291 ft²
  • 2 single beds
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Premium Japanese Style Suite
...
  • Garden view
  • 32 m²/344 ft²
  • 3 futons
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Japanese Style Deluxe Room
...
  • Garden view
  • 34 m²/366 ft²
  • 3 futons
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Yamabuki Standard Japanese Style Room
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  • Garden view
  • 27 m²/291 ft²
  • 2 single beds
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Japanese-Style Superior Room with Open-Air Bath
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  • 56 m²/603 ft²
  • Shower and bathtub
  • 5 futons
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Standard Room with Tatami Area with Open-Air Bath
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  • 2 single beds
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Standard Twin Room
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  • 2 single beds and 1 futon
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Verified guest reviews

Agoda Reviews (175)
7.2
Filter by guest type:
Cleanliness9.6
Facilities9.4
Location8.5
Room comfort and quality9.2
Service9.8
Value for money8.7
Provided by verified guests of Agoda
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Japanese Style Deluxe Room
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Japanese Style Standard Room
Superior Japanese Style Suite
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Showing 133 verified guest comments
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10.0
Bunyaporn from Thailand
Couple
Ayame Standard Japanese Style Room
Stayed 1 night in January 2018
Luxurious Service and superb japanese cuisine
On our checkout day with snow falling and a ground blizzard, the staff after seeing that our car having no snow tires offered all the help we could get... searching for snow chains, having them installed, and calling our next destinations checking for weather and conditions on the road. It was way beyond our expextations and we appreciated that deeply.
Reviewed January 16, 2018
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8.8
JongHoon from South Korea
Family with young children
Japanese-Style Superior Room with Open-Air Bath
Stayed 1 night in January 2018
Excellent
Excellent : open-air Onsen in the room and public bath, natural environment, very kind staffs (especially who provided very timely & clear e-mail communications before staying -- Ms. Kang, and the waitress for dinner/breakfast), room cleanliness, breakfast, discount for children, amenities, room refrigerator (including free water bottles, canned beers and juices), bed linen, wooden or straw floor, welcome tea & soft persimmon in the room, heating tea-table in the room, free shuttle bus between Yufuin train/bus station and Gettouan ryokan, Yukata clothes & wooden sandals Good : Kaiseki dinner Not so bad but not enough : price performance, shortage of towels (in the public bath for women early in the morning), keys for room & room safety box (not a digital, but a very old type key), room toilet (feels cold in the toilet)
Reviewed January 07, 2018
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9.6
JAEWON from South Korea
Couple
Yamabuki Standard Japanese Style Room
Stayed 1 night in December 2017
Wonderful Experience
Great service, Clean room. The food is really awesome and Open-bath in the room made us comfortable from a hard journey.
Reviewed December 17, 2017
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9.6
Chung from Hong Kong
Couple
Japanese-Style Superior Room with Open-Air Bath
Stayed 1 night in December 2017
Perfect service , traditional cozy Japanese Osen
Decent traditional Japanese Osen hotel ..food is good and service is perfect and detail. It just bit too cold bath outdoor during snowing day and it seems private outdoor Osen can be seen by public
Reviewed December 14, 2017
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8.8
Donghee from South Korea
Couple
Japanese Style Superior Room
Stayed 1 night in June 2017
It was a very pleasant trip
I was extremely satisfied with the facility and staff. The meal was great too.
Reviewed December 11, 2017
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7.6
TSE from Hong Kong
Couple
Japanese Style Standard Room
Stayed 1 night in November 2017
Satisfactory...
The photos are too perfect but the reality is not that great. First of all, the staffs are super helpful and friendly with great service. The breakfast and dinner is acceptable. The room is quite made me down. A lot different from what I expect.
Reviewed November 26, 2017
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9.6
Michael from United Kingdom
Couple
Superior Japanese Style Suite
Stayed 2 nights in November 2017
Exceptional
Fabulous location, staff and service, Irina and daughter of the owner we very kind.
Reviewed November 24, 2017
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8.0
So from Hong Kong
Solo traveler
Japanese Style Deluxe Room
Stayed 1 night in August 2017
Love everything except food
The room was huge and clean. It had a private outdoor hot spring bath. On top of that you can reserve a bigger hot spring for the family. About 5 Minsk drive from Yufuin station but the hotel offers shuttle services. Staff knows a bit of English but there was no problem for communication and they offer excellent service. We didn't like the food a lot tho but overall it was a lovely stay there
Reviewed August 23, 2017
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8.4
LEE from Hong Kong
Couple
Japanese Style Deluxe Room
Stayed 1 night in November 2016
Best Hot Spring hotel ever
Everything is outstanding in this hotel except the price is high but it is worth. Will come again.
Reviewed May 09, 2017
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6.8
Prad from Thailand
Family with teens
Premium Japanese Style Suite
Stayed 2 nights in February 2017
Overall good Ryokan, but will or will not revisit under circumstance.
--good-- We booked the most expensive rooms($800) and the staff that personally took care us did a very good job(Irina-san). We booked 3 rooms, the rooms are basically small houses. The photos you see on the webs make it look bigger than the actual thing, but it is still plenty of space. They separate standard booking and more expensive booking, with the latter getting more use of facility and better service. Lots of heating systems in the house. The Ryokan is located slightly up in the mountain, so there is really nothing to walk around. Food was kaiseki type. It was fairly good, not great but it was better than we expected. After 3 days of stay I have a feeling that this place is very good if you book a luxury type plan. The stuff/service that you get from it is very good, but the standard facilities/service feel very normal to not worth. I would return to this place with top luxury reservation, but absolutely not revisit with standard reservation. --bad-- I would have given this place a 5/5, and recommend it to others if not for the disgustingly obnoxious communication before visit. It was one of the worst experience. Contacting them took forever to get a reply, then with reply that dont give you any answer(dont know why some Japan hotels do this). When I made reservations, they had my booking agent called me to ask for our details. I told them I would let them know once our schedule is confirmed, but they did it once again anyway… I found it frustrating that they could demand our details but we could barely get an email reply from them. I can speak Japanese, so I switch to Japanese and got a better result. But even so the replies took days and unclear. I almost cancel the reservation just because of this. I mean contacting them is this bad, how will the actual thing be? After long hard consideration I gave them a try anyway. Eventually things seemed to settled, all questions got answered. Everything seemed to fine until 1 day before we travel, our Agent call
Reviewed March 09, 2017
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Tue, 16 Jan 2018 - Wed, 17 Jan 2018(1 night)