Verified traveler reviews

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based on 298 reviews
  • Cleanliness 8.8
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 7.7
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Fut from Singapore
Twin - Non-Smoking
Stayed one night in October 2015
Hotel just next to station
Location, Staff performance and Food
Very good experience with the front desk staff. Location is very good too as a base for Hakone sightseeing. However the facade and rooms are a bit dated.
Reviewed October 30, 2015

YI-NING from Taiwan
Twin - Non-Smoking
Stayed one night in October 2015
recommend for stay in the hakone area
Private family hot spring room for rent , only 1000yen for hotel guest.
Reviewed October 29, 2015

elita from Taiwan
Twin - Non-Smoking
Stayed one night in October 2015
Good hotel
Good Location ,nice service,nice room
Reviewed October 22, 2015

wai from Hong Kong
Solo traveler
Main Tower Twin - Smoking
Stayed one night in October 2015
relax good place
good hot pot, near station and bus stop
Great Perfect
Reviewed October 17, 2015

Jia from Malaysia
Main Tower Twin - Smoking
Stayed one night in September 2015
Comfortable and Awesome hotel for stay!
Wonder Breakfast, Spacious and Comfortable Room, Various Choice of Onsen and Sauna
It's very wonderful. Hotel upgrades to a bigger room for us unexpectedly! It consists of both Western and Japanese Room. Breakfast is nice as you can choose Japanese + European Buffer style, or typical Japanese breakfast set. They provide many things in the onsen room, hair dryer, moisturizer, toner, hair tonic, etc. It's really a good service! However, the opening for sauna is not very ideal if you would like to have onsen on the day you leave. Check out time is at 11am, however the onsen operates from 5am - 10am and closes for cleaning then reopen again after check out time. The breakfast serves from 7am/7.30am onwards until 9am. It means, you have to eat some light food on your own then go to onsen before breakfast (otherwise you would be giddy) then go for breakfast.
Reviewed October 01, 2015

jonathan from Malaysia
Twin - Non-Smoking
Stayed one night in May 2015
good stay
location , open onsen , convenience
good in general
Reviewed September 24, 2015

Suk from Hong Kong
Family with older children
Main Tower Japanese Western - Smoking
Stayed 2 nights in August 2015
Family on holiday
Space of room; hot spring;location of hotel
Late dinner was served on the first night as requested but only limited food could be ordered. However the cost of hotel included traditional Japanese cuisine. Nobody confirmed with us about the dinner arrangements on the second night, then dinner was not served. It was unfair as the cost actually include breakfast and dinner!
Reviewed August 23, 2015

sirikarn from Thailand
Solo traveler
Twin - Non-Smoking
Stayed one night in July 2015
Close to the station, clean
Location, friendly staff, clean
Reviewed August 14, 2015

Merry from United States
Family with older children
Twin - Non-Smoking
Stayed 2 nights in June 2015
Location location location
1) location. It's 5min walk from hakone yumoto station. 2)The hotel was really quiet. 3)Really clean
I love the hotel. We would come back for sure. It is expensive for just for sleeping however, the location made it worth it for us.
Reviewed June 13, 2015

Nattaphol from Thailand
Twin - Non-Smoking
Stayed one night in May 2015
Good hotel for Hakone trip
Good location for transportation, relax onsen, good service
This hotel is a good location to convenient to get on some buses and train for Hakone trip. I love the onsen in both indoor and outdoor for relaxation
Reviewed June 06, 2015


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