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Excellent



based on 299 reviews
  • Cleanliness 8.8
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 7.7
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Nattaphol from Thailand
Couples
Twin - Non-Smoking
Stayed one night in May 2015
Good hotel for Hakone trip
Good location for transportation, relax onsen, good service
This hotel is a good location to convenient to get on some buses and train for Hakone trip. I love the onsen in both indoor and outdoor for relaxation
Reviewed June 06, 2015

Su from Canada
Business travelers
Twin - Non-Smoking
Stayed 2 nights in May 2015
good good good good
good good good
very nice and quiet and beutiful place
Reviewed May 13, 2015

PHEI from Malaysia
Groups
Twin - Non-Smoking
Stayed one night in March 2015
fantastic experience
comfortable room, attentive staffs and good location
I will stay in this hotel if I visit Hakone again
Reviewed May 05, 2015

Su from China
Solo travelers
Main Tower Twin - Smoking
Stayed one night in April 2015
Nice experience
wonderful location, delicious food and nice spa
Reviewed May 04, 2015

agustian from Indonesia
Couples
Twin - Non-Smoking
Stayed one night in April 2015
lovely hotel nice staffs
Nice room looks new and comfy beds, the staffs are responsive, friendly and speak english quite well.
Like the room, comfy beds, yukata is provided and can wear it to go anywhere inside the hotel, new for us to experience. The hot spring is nice too, we booked the private room though. Next to station and lots of restaurant and shops/711 around
Reviewed April 26, 2015

surasak from Thailand
Families with older children
Twin - Non-Smoking
Stayed one night in April 2015
Convinence in front of Hakone yumoto station
Onsen, transportation,clean
Very impressive
Reviewed April 19, 2015

Maureen from Singapore
Families with older children
Twin - Non-Smoking
Stayed one night in April 2015
should try the ryokans further up the hil
very nice rooms in new wing. next to station and tourist shops. onsen is decent
It was ok. Love the room. Didn't explore much. More action was further in, where the other fujiya hotel is, but tge price is also much more. Town closes by 6ish. So you may have to have dinner in the hotel. My parents liked the izakaya though.
Reviewed April 14, 2015

fort from Singapore
Couples
Twin - Non-Smoking
Stayed 2 nights in April 2015
Will definitely stay here again
Very close to station. With lifts to hotel lobby. Beautiful hotel.
pleasant stay,glad we chose this hotel. It is very close to station,much better than most hotels which you might need to take the Torzan and travelled further. Meals can be arranged,7-11 about 200m away,awesome and affordable private spas in hotel. Big and spacious room,clean and bright. Nothing to fault,will stay here again.
Reviewed April 11, 2015

Lai from United Kingdom
Solo travelers
Main Tower Twin - Smoking
Stayed one night in April 2015
Convenient location, good service, dinner good
Location, overall service
Reviewed April 06, 2015

ChunFat from Hong Kong
Couples
Main Tower Twin - Smoking
Stayed one night in March 2015
Nice hotel, close to railway station
The hotel is conveniently located, very close to station. Neat and tidy. Friendly staff who can speak both English and Mandarin. Many shops and restaurants around.
Arrived at hotel around 6 pm. Was upgraded to VIP room on the top floor free of charge. Thanks to the hotel for this unexpected gift! A wonderful stay at the hotel.
Reviewed March 31, 2015


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