Recent customer comments

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Excellent



based on 299 reviews
  • Cleanliness 8.8
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 7.7
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CHIA from Singapore
Couples
Twin - Non-Smoking
Stayed 2 nights in July 2014
Good location, near eateries!
Location, extremely near transportation and eatries.
Reviewed December 22, 2014

Chiow from Singapore
Families with young children
Twin - Non-Smoking
Stayed 1 night in November 2014
Very very good location, 2 mins from train station
Good location, nice and new room, and onsen onsite
Very good.
Reviewed December 03, 2014

ANONT from Thailand
Groups
Twin - Non-Smoking
Stayed 1 night in November 2014
Good location onsen and hotal
Location onsen room
Reviewed November 26, 2014

Wilson from Singapore
Families with young children
Twin - Non-Smoking
Stayed 1 night in November 2014
excellent location and service
clean, good food and nice onsen.
Reviewed November 19, 2014

Louise from Australia
Families with older children
Twin - Non-Smoking
Stayed 1 night in October 2014
A beautiful and convenient place to stay
The location was excellent being just at the station. The ambience was warm and inviting and the room was a good size and bathroom was good. Staff very attentive and professional.
We were very tired from our journey from Hokkaido by plane then train to Hakone. The location of the hotel at the station made it easy to get to the hotel quickly. Staff were great and the standard of the room was fantastic. Overall a very pleasant stay. Wish the cafe was open earlier than 8 am.
Reviewed October 27, 2014

Karunia from Indonesia
Families with young children
Main Tower Twin - Smoking
Stayed 2 nights in July 2014
Location
Onsen, near to public trans
Reviewed October 27, 2014

Donna from Australia
Solo travelers
Twin - Non-Smoking
Stayed 1 night in October 2014
Clean and tidy
Cleaniest, location and space
This accommodation is very clean and spacious, the spa area is large and well equipped ( do need to go into spa nude) not real good if a little shy. Didn't try the restaurants, was going to do breakfast but it finished at 9am not 10am so we missed out, a few different eating venues not real cheap. Overall I would not hesitate to stay their again.
Reviewed October 22, 2014

Stephanie from Singapore
Couples
Twin - Non-Smoking
Stayed 1 night in October 2014
Great choice of accommodation
Very close to the train station, hot spring available till 1am, comfy bed
Check in was brisk, staff was very patient and kind to explain hotel's regulations and offered to give a guide on Hakone. Had no problem in communicating in English. Lots of facilities in the hotel
Reviewed October 17, 2014

KIM from Hong Kong
Solo travelers
Twin - Non-Smoking
Stayed 1 night in October 2014
Convenience Onsen Hotel
Room is huge, Classic Japanese Clothes, Very Convenience for large luggage tourist.
Cnovenience, the restrauant is expensive but there do not have much choice in the main street or have to go back to nearest city.
Reviewed October 11, 2014

Shane from Ireland
Families with older children
Twin - Non-Smoking
Stayed 2 nights in September 2014
Luxury in the heart of Hakone-Yumoto
Location. Hotel facilities. Location.
Excellent! Would stay again.
Reviewed October 01, 2014


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