Recent customer comments

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Excellent



based on 299 reviews
  • Cleanliness 8.8
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 7.7
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HASJRAT from Indonesia
Couple
Main Tower Twin - Smoking
Stayed one night in April 2016
Nice to stay
Nice hotel, with beautiful view and good location
Reviewed April 09, 2016

Cheng from Hong Kong
Family with teens
Main Tower Japanese Western - Smoking
Stayed one night in April 2016
peaceful environment
Rooms are large and tidy. Convenient in transport to everywhere.
Reviewed April 09, 2016

Ferna from Indonesia
Family with young children
Main Tower Japanese Western - Smoking
Stayed one night in September 2015
Good!
Good location from station, spacious room, had a zen time
Reviewed March 31, 2016

Emily from China
Business traveler
Main Tower Japanese Western - Smoking
Stayed 2 nights in March 2016
Nice Place
very convenient and nice place
Reviewed March 25, 2016

Murali from India
Family with teens
Twin Room - Non-Smoking
Stayed one night in March 2016
Review of our stay
Service, Food and Hot spring bath
Stay was comfortable and enjoyable, although it is quite pricey.
Reviewed March 24, 2016

Man from Hong Kong
Family with young children
Twin - Non-Smoking
Stayed 2 nights in December 2015
Good location and good food
Location, Food, room size
It is good experience and good food arranged in dinner.
Reviewed January 03, 2016

Tang from Hong Kong
Solo traveler
Main Tower Twin - Smoking
Stayed 2 nights in December 2015
nice experience and will be again
so near with station, nice room and restaurant
Reviewed December 26, 2015

Wen from Malaysia
Family with young children
Main Tower Twin - Smoking
Stayed 2 nights in December 2015
Clean, spacious, comfortable
Clean, spacious, comfortable
Reviewed December 18, 2015

CHENG from Hong Kong
Couple
Twin - Non-Smoking
Stayed one night in December 2015
Good location, above average CS
Good location and customer services
Reviewed December 08, 2015

Magdalene from Singapore
Family with teens
Twin - Non-Smoking
Stayed one night in December 2015
Hakone is pefect getaway for a overnight stay
Very convenient just next to the train station
Enjoyable especially the nice weather.
Reviewed December 08, 2015


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