Recent customer comments

Filter by traveler type
Excellent



based on 298 reviews
  • Cleanliness 8.8
  • Facilities 8.5
  • Location 9.5
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for money 8.0
  • Food/Dining 7.7
Sort by

HASJRAT from Indonesia
Couples
Main Tower Twin - Smoking
Stayed one night in April 2016
Nice to stay
Nice hotel, with beautiful view and good location
Reviewed April 09, 2016
Did you find this review helpful?

Cheng from Hong Kong
Families with older children
Main Tower Japanese Western - Smoking
Stayed one night in April 2016
peaceful environment
Rooms are large and tidy. Convenient in transport to everywhere.
Reviewed April 09, 2016
Did you find this review helpful?

Ferna from Indonesia
Families with young children
Main Tower Japanese Western - Smoking
Stayed one night in September 2015
Good!
Good location from station, spacious room, had a zen time
Reviewed March 31, 2016
Did you find this review helpful?

Emily from China
Business travelers
Main Tower Japanese Western - Smoking
Stayed 2 nights in March 2016
Nice Place
very convenient and nice place
Reviewed March 25, 2016
Did you find this review helpful?

Murali from India
Families with older children
Twin Room - Non-Smoking
Stayed one night in March 2016
Review of our stay
Service, Food and Hot spring bath
Stay was comfortable and enjoyable, although it is quite pricey.
Reviewed March 24, 2016
Did you find this review helpful?

Man from Hong Kong
Families with young children
Twin - Non-Smoking
Stayed 2 nights in December 2015
Good location and good food
Location, Food, room size
It is good experience and good food arranged in dinner.
Reviewed January 03, 2016
Did you find this review helpful?

Tang from Hong Kong
Solo travelers
Main Tower Twin - Smoking
Stayed 2 nights in December 2015
nice experience and will be again
so near with station, nice room and restaurant
Reviewed December 26, 2015
Did you find this review helpful?

Wen from Malaysia
Families with young children
Main Tower Twin - Smoking
Stayed 2 nights in December 2015
Clean, spacious, comfortable
Clean, spacious, comfortable
Reviewed December 18, 2015
Did you find this review helpful?

CHENG from Hong Kong
Couples
Twin - Non-Smoking
Stayed one night in December 2015
Good location, above average CS
Good location and customer services
Reviewed December 08, 2015
Did you find this review helpful?

Magdalene from Singapore
Families with older children
Twin - Non-Smoking
Stayed one night in December 2015
Hakone is pefect getaway for a overnight stay
Very convenient just next to the train station
Enjoyable especially the nice weather.
Reviewed December 08, 2015
Did you find this review helpful?


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: