Lovely Simple Basic Hotel”

Last weekend during Hari Raya Holiday, my husband and I stayed in this Zara Boutique Hotel @ Harbour City in KK for 2 nights. We were led by our cell group leader to Kota Kinabalu for a short holiday and there is altogether 20 of us. Our leader had booked us all in this hotel. Overall, it is a value for money hotel. The room is quite big; however, when we checked into the room on that first night, we were dismayed and upset because our bed sheet was dirty. We had to call the reception to get someone to change our bed sheet but it took them very long while (more than an hour!) before someone came to our room. We were already very tired after a long day out and yet, we have to wait patiently for them to change because the bed sheet was really too dirty for anyone to sleep on. By the time, they finished changing the bed sheet, it was already almost midnight and guessed you can imagine we were rather agitated! However, the staff were friendly and they did apologize to us and this makes us feel better. Fortunately, the next night, we had cleaned bed sheets. Overall all the staff was friendly and they greeted us with a Smile and I am happy with my stay at this hotel.

Value for Money Hotel”

I led a group of 20 people from Singapore to Kota Kinabalu last weekend during Hari Raya Holiday. We have booked a total of 9 rooms. My family of three took a Family Suite and was happy with our short 3-day stay there. In terms of price, we paid a total of S$344.05 without breakfast. To us, it is a reasonably priced hotel with simple basic room amenities such as coffee & tea making facilities. There is also a small safe in the room; although initially, the safe was not working. However, the hotel staff managed to get it fixed for us. They also provide 2-free bottles of mineral water daily. The rooms were all relatively big, especially for our Family Suite. I think what we have paid does match-up to what we get and what we expect. The reception counter ladies were all friendly and helpful and they do greet us with a smile all the time. However, I must say the overall service was quite slow but it is understandable to us because it was during Hari Raya holiday and we can see they were quite short-handed. Anyhow, our Group was out early morning & back late at night because it was the first trip to KK for most of us and we were trying to see and explore as much of KK as possible! So, overall we were all satisfied with our stay in Zara Boutique KK Hotel @ Harbour City. If we do plan to go back to KK again, we will most probably stay back at this same hotel again.

Super Value and clean hotel”

Zara's Boutique Hotel experience was way above my expectation. The Hotel room is large and clean. The spoon in the room was found to be dirty but the problem was solved within 5 minutes by the housekeeping. Good service. The only downside is the bathroom as water will flood the bathroom after shower. Summary is, Zara's Boutique is supervalue, clean, great location, friendly staff. Thumb Up. Definitely will come back again

Splendid stay”

I stayed here via last minute booking, and it offers a good price of great value! I was surprised that the room is very spacious and new! The room is homey and bright overlooking golf course of Sutera Harbour and sunset view. The room is comfortable and bathroom is clean too. The hotel is quite central, near to Imago Shopping Centre and KK Times Square, and just beside newly built Sutera Avenue. It is a pleasant stay, with friendly service. I would stay here again for a family holiday, as it provides spacious family room too.

My home away from home, best 3 star value.”

Firstly, I am a frequent local business traveler and have stayed at ZBH a couple of dozen times over the past 2 years and have always booked directly and couldn't be bothered with leaving reviews as I don't at any of the hotels I stay at. However, I overheard a couple of staff members talking about a phony review left by a Mr. Johnny Hart and the back story was astonishing. I want to make it clear that I only booked through Agoda this time so I could translate my experiences over the past 2 years+ staying at ZBH, which really seems like a second home.. As a small biz owner, I'm looking to keep my costs down while staying somewhere that's convenient, clean, quiet and the most important, value.Its a solid 3 star hotel that has large rooms, with basic, functional decor. The wifi speed is the best I've come across. The breakfast buffet is great also. If you expect 5 star facilities, then book RM600-950 per night Shangri-La.If you want one of the better 3 star hotels, try ZBH.

Hotel near to 5Star hotel”

Hotel is very clean, price reasonable. Staff are all ladies. Walking distance to Sutera Harbour golf course. Do not have to stay at Sutera Harbour to play golf. Near to many restaurants, Seven11 shop, a bank and if you feel tired can go massage nearby too. Only 5 minutes drive to the city. Ample parking space and safe to park cars.

Value For Money”

Stayed one night for business, room spacious and adequately furnished. All amenities that I needed were provided. The only thing I wish is that they are next to a shopping mall so that I can go for quick shopping. Otherwise all ok. I find the price very reasonable for the clean and spacious room I got. It's value for money. Oh ya, i also noticed from my room window that Sutera Harbour golf resort is just a stone throw away. But I didn't have time to go look around since my meeting ended late. Maybe next time.

A very nice and comfortable place to stay!”

Very pleasant stay! Very attentive and kind all female staff! I was offered complementary shuttle service, breakfast and guests also receive a nice souvenir from Kinabalu. The hotel is easy to reach, easy to park. And from the hotel you can get quickly to the city centre and also to the airport. The free internet works fine, but the signal is not always as strong and stable in each guest room.

Greeted with a Friendly Hotel Staff”

My sister and I joined our Cell Group for a short holiday in Kota Kinablu and basically everything from air ticket, to local transport, food and this hotel was all arranged by our Leader. Overall, we are happy with the hotel. It is clean and spacious and it has the basic bathroom toiletries with clean towels. There is TV although there is nothing much to watch because the program is very poor- there is no HBO. However, there is free internet in the room! Therefore, we do not expect much and we think this hotel is good value for money. We are very happy as the room is comfortable for our stay.

Wonderful staff and value for money”

Very spacious rooms, friendly staff and great location, within a 5 min walk to the largest mall in the city. The breakfast was included and I wasn't expecting much given the price of the room, but it was above average with a nice buffett style. If you want absolute peace and quiet then I suggest staying in the east facing rooms. The road side top floor rooms seem to have good views of the 5 star golf resort and the sea but I preferred the mountain views. I would stay here again and recommend if you truly want value for money.

great for easy access to airport and to city”

We had an enormous room and with an equally large bathroom. THere was almost toomuch space. The furnishings were spartan but comfortable. Zara's was perfect as we only wanted a hotel for a brief overnight stay. There are a number of food options located right beside the hotel so that makes thigns very conventient. The location is great for quick access to the airport and the city centre is only a short taxi ride away.

Nice hotel at great location”

We chose this hotel as we had a good experience staying here before. With the price being offered, it is undoubtly value for money to pay for. We like this hotel due to its location as well. Many restaurants at this area which you may not require to go elsewhere to find food. The room given was clean and neat. Never an issue for us so far. The improvement: WiFi must be upgraded as this is one of the most important element to have when staying at hotels nowadays. Hardly can get signal inside our room. Overall, it is still a nice hotel to stay.

Good Value for Money Hotel”

My daughter and I joined our cell group to Kota Kinabalu last weekend. The hotel was selected by our Leader. It is a nice, clean and cosy hotel. It was value for money because we only paid S$122.86 (about S$41 only but it was without breakfast) for 3 nights! Anyhow, we had great breakfast in KK for the three days! I like the simple spacious lobby area with white flooring that looks clean and bright! Our room was comfortable and my daughter and I enjoyed our stay there.

Lovely hotel and service with a smile”

2 nights stay at Zara's Boutique was a wonderful and comfortable stay. The room was spacious and big. very easy to find good food but quite far for shopping. good for those who has own transport.

Excellent”

Seriously need a review on the parking facilities of the hotel by the management. The parking is Charged by per entry Thus it's really caused inconvenience to the hotel occupant that came back to hotel and get some document . For 13/3/2017 along, I have paid for almost RM10 I just wondering why the management did not asked the management office to review the per entry system?

a lil bit noisy at night”

this place is situated near the gleneagles hospital , restaurants and shopping malls which makes it stratigic. transports of the hotel are available almost all the time. staffs are friendly, rooms are clean. its just a little bit noisy at night because it situated just beside the main road. otherwise its not a bad stay for a short bussiness trip. its just few minutes from the main city by car or walk and 5 minutes from the international airport.

Good price and good location”

Had the opportunity to stay for a VERY GOOD PRICE. My wife managed to check in early with smooth process. The room is really clean for our standard and spacious. One thing we like about this hotel is its location where a few restaurants located nearby. The most well know restaurant is 'Kak Nong'. I highly rated this hotel and recommend people to stay there.

An excellent budget hotel”

an excellent budget hotel about ten minutes from the airport. located on the main road but very quiet. there are some very nice restaurants close by and a 7-11. the hotel receptionists are very keen to help and whisk you through to your room. the bed was very comfortable, excellent air-con and large flat screen tv. if you're travelling on a budget, it's highly recommended and i even had a free breakfast which was not part of my booking, so plus plus plus. the only downside would be the cost from the hotel to the airport at ringit, where a fixed rate vehicle from the hotel would earn someone a living. i got a taxi and was charged ringit.

Exceptional staff”

For me, the best part was their service. Their team was always helpful, amiling and the best part was, they were very friendly with my two little children, which i loved. Even when i passed their housekeeping team, they always said hello with a cheerful smile, and even took a little of their time to say hi and play peek a boo with my 11month old baby! 😄 Their manager Nancy was exceptional! And so was Debra! Both were very helpful and accomodating! Ready to help and answer any questions. Thank you so much everyone at Zara Boutique! 🙏

Nice Stay”

Booked this hotel coz it was cheap and was pleasantly surprised with the room size as it was rather big. But a bit sad when we discovered no mini bar provided in the roomso No way to keep food and chilled drinks in the room. Parking is big but they charge RM2 per entry on weekdays from 8 to 5. So come in to park after 5pm. Try to request rooms facing the car park as the 4 lane highway can be a real nuisance. The hotel is located in front of Times Square/Imago but again, seperated by the 4 lane highway. Breakfast is very limited but enough to get u going for the day. Overall, will stay again but only in rooms facing the car park.