Zaras Resort
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Zaras Resort

Near DC High School, Old Mumbai Pune Road, Khandala, Lonavala, India, 410301
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Super Deluxe Room Zaras Resort
Super Deluxe Room
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    Lobby Zaras Resort
    Interior view Zaras Resort
    Interior view Zaras Resort
    Deluxe Room Zaras Resort
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     Zaras Resort

    Zaras Resort Reviews

    6.4
    Good
    /10
    (28 reviews)See what guests said
    7.6
    Very good

    "Decent Hotel / resort"

    Sathish

    -

    March 15, 2017

    Things you’ll love about Zaras Resort

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    Good
    Location
    6.9
    See map
    Popular
    Nearby
  • Karla Caves10.93 km
  • Value for money5.9
    Distance to city center1 km
    Location rating6.9

    Rooms available at Zaras Resort

    Super Deluxe Room
    Super Deluxe Room
    ...
    • Room size: 20 m²/215 ft²
    • Garden view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Vintage Room
    Vintage Room
    ...
    • Room size: 30 m²/323 ft²
    • Garden view
    • 1 double bed
    Enter dates to see prices
    Penthouse
    Penthouse
    ...
    • Room size: 32 m²/344 ft²
    • Shower
    • 1 double bed
    Enter dates to see prices
    Deluxe Room
    Deluxe Room
    ...
    • Room size: 27 m²/291 ft²
    • Garden view
    • 2 single beds or 1 double b...
    Enter dates to see prices
    Executive
    Executive
    ...
    • Room size: 37 m²/398 ft²
    • Shower
    • 1 double bed
    Enter dates to see prices
    Pent House
    Pent House
    ...
      Enter dates to see prices
      Have a question for Zaras Resort?

      What people love about Zaras Resort

      • 8.4
        Excellent
        Staff 

        "The staff was courteous."

        Kiran

        |

        September 29, 2018

      • 8.4
        Excellent

        "Food was very good."

        Kiran

        |

        September 29, 2018

      • 8.4
        Excellent

        "Tea was good."

        Kiran

        |

        September 29, 2018

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      More about Zaras Resort

      More about Zaras Resort

      8.4
      Excellent

      "Clean room."

      Kiran

      |

      September 29, 2018

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      An overview

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      What they offer

      8.8
      Excellent

      "Will re visit again was a good experience"

      Marlon

      |

      January 20, 2017

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Announcements

      Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

      Reviews of Zaras Resort from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (28)Booking.com Reviews (65)
      6.4
      /
      10
      Good
      Cleanliness6.6
      Facilities6.2
      Location6.9
      Room comfort and quality6.0
      Service6.4
      Value for money5.9
      All guests (28)
      All room types
      Showing 15 verified guest comments
      2.0
      UJJAL from India
      Family with teens
      Deluxe Room
      Stayed 2 nights in October 2018

      i didn't check in at zaras because of its mismatch to what I booked in agoda.”

      I booked for something else but I got something other. When I saw the room it was so small and claustrophobic . It was not worth the choice and I didn't check in seeing that and I moved onto another hotel named dukes instead of zaras. I also mailed your team to arrange for a refund but there was no reply. I experienced a very bad service from agoda where you can't protect the interest of your client. I will now explore other options . I didn't expect this from Agoda.

      Reviewed October 23, 2018
      8.4
      Excellent
      Kiran from India
      Couple
      Executive
      Stayed 1 night in September 2018

      beautiful break”

      I checked into executive room.. the room was spacious and had a beautiful balcony. clean room. the staff was courteous. since there was no place in the restaurant to have lunch as it was occupied by kids who had come for picnic. we were told to order lunch in room and they even waived off the room service charges. thanks to the manager at the reception. Food was very good. Tea was good. drawback .. there is no lift and washroom needs to have separate partition for bathing and comode since it becomes messy. breakfast had only paratha, medicine vada, bread, one fruit and omlette if asked .. could work on little variety .. But overall it was a good stay and good property ... would like to visit again

      Reviewed September 29, 2018

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded October 04, 2018
      Zaras Resort
      2.8
      Rahul from India
      Couple
      Deluxe Room
      Stayed 2 nights in March 2018

      very poor hotel service”

      Room were very shabby. For any assistance even if you call the hotel reception/roomservice, no one would turn up to attend you. The hotel staff lack the professionalism that you expect from any resort. Coming to food, this was the worst & minimal breakfast spread that I have ever witnessed. In a nutshell, this cannot be termed as a resort, even stand-alone hotels are better than this.

      Reviewed March 04, 2018

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zaras Resort

      Responded September 01, 2018
      Zaras Resort
      2.0
      khurshid from India
      Couple
      Super Deluxe Room
      Stayed 2 nights in December 2017

      Acceptable”

      I had done the booking via Agoda and while booking on the screen it showed me as Breakfast complementary however while checking out I was been asked to pay Rs. 1600 Really not good. I had reached Hotel at 12.30 pm and was advised check is at 1 pm and need to wait. I waited till 1 and later was advised cleaning is under process and might take sometime.. ...finally I was allotted room at 01.45 pm I need a refund of amount paid towards the Breakfast which was shown as complimentry while booking L.

      Reviewed December 30, 2017

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      3.6
      Priti from India
      Couple
      Deluxe Room
      Stayed 1 night in October 2017

      There was no wifi, no AC, no hot water. Even we had time and again call for water. Impolite staff.”

      The staff didn't bother to pay attention to our needs not our complaints. They ignored and did not even want to compensate for any inconvenience caused to us. Very disappointing experience.

      Reviewed October 13, 2017

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      4.0
      Deepa from India
      Family with young children
      Deluxe Room
      Stayed 1 night in September 2017

      Extremely unorganised”

      Bad quality of food and limited facilities for the rent charged

      Reviewed October 02, 2017

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      5.2
      Vaibhav from India
      Couple
      Super Deluxe Room
      Stayed 1 night in September 2017

      No value for money”

      We stayed in Super Delux room & found the room to be small (compared to other resorts). Very limited options for Vegetarian persons in in-house restaurant.

      Reviewed September 22, 2017

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      6.8
      Good
      Aliasger from India
      Family with young children
      Super Deluxe Room
      Stayed 1 night in June 2017

      Overall experience good, Wish there could be more focus for Pro active approach on basic items...”

      Pros Location, Staff, Resturant/food, cleanliness... Cons:- Rooms needs to go with thorough checklist before handing over keys...My personal exp.

      Reviewed June 28, 2017

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      7.6
      Very good
      Sathish from Oman
      Solo traveler
      Super Deluxe Room
      Stayed 1 night in November 2016

      Very Good Resort”

      nothing great But very good silent and natural ambiance. you find your own comfort zone everything is up to you . decent Hotel / resort

      Reviewed March 15, 2017

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback, we have taken cognizance on your comments on our services. Its our endeavor to provide highest level of comfort and quality service to ensure a memorable experience Thank you once again for your recognition and we look forward your continued visits. Warm Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      8.8
      Excellent
      Marlon from India
      Solo traveler
      Deluxe Room
      Stayed 1 night in January 2017

      beautiful place but no scenic views except for the beautifully kept garden. Its a peaceful place ”

      Will re visit again was a good experience

      Reviewed January 20, 2017

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback, we have taken cognizance on your comments on our services. Its our endeavor to provide highest level of comfort and quality service to ensure a memorable experience Thank you once again for your recognition and we look forward your continued visits. Warm Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      6.0
      Jonaki from India
      Couple
      Deluxe Room
      Stayed 3 nights in September 2016

      Our stay at Zara's from September 25 to 28, 2016”

      The food was of very good quality and the staff were helpful and prompt. The cleanliness could have been better and the staff did not keep good record of items we had ordered during the meals and messed up the dates on the food bills. They need to improve their book-keeping. Overall it was a pleasant stay

      Reviewed October 04, 2016

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      6.4
      Good
      DHAIRYA from India
      Group
      Deluxe Room
      Stayed 1 night in August 2016

      No comment”

      No comment

      Reviewed August 27, 2016
      6.8
      Good
      Ashutosh from India
      Family with teens
      Super Deluxe Room
      Stayed 2 nights in June 2016

      Facilities r less, very small garden”

      Bathroom doesn't have tubs or shower separation

      Reviewed June 30, 2016

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! We are sorry for delayed reply.Thank you for making Zara’s Resort your choice of accommodation in Khandala. We highly appreciate your initiative to appraise us with your feedback during your stay at our hotel. We regret for the inconvenience caused during your last stay. Your concern have been noted and corrective action has been taken. We would like to assure you that our services are always at par and this may be one of those rare times when things didn't go well. We request you to visit us again and we assure you the best of services. We deeply value your relationship with Zara’s Resort and are committed to providing you with the highest level of service simply because our Guest’s deserve the very best. Thanks & Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      7.3
      Very good
      VIJAY from India
      Family with teens
      Deluxe Room
      Stayed 2 nights in April 2015

      GOOD LOCATION IN A SMALL PLACE.”

      FOOD, ATTITUDE OF STAFF & LOCATED IN A GOOD AREA ON THE MAIN ROAD

      WORTH REMEMBERING.

      Reviewed July 07, 2015

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback, we have taken cognizance on your comments on our services. Its our endeavor to provide highest level of comfort and quality service to ensure a memorable experience Thank you once again for your recognition and we look forward your continued visits. Warm Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
      6.0
      Rajesh from India
      Family with teens
      Vintage Room
      Stayed 1 night in March 2015

      llocation is Good can improve a lot”

      location rooms size cleaniness

      Good experience

      Reviewed March 29, 2015

      Dear Valuable Guest, Greetings from Zara’s Resort Khandala..! At the outset please accept my sincere thanks for taking your valuable time in sharing your feedback, we have taken cognizance on your comments on our services. Its our endeavor to provide highest level of comfort and quality service to ensure a memorable experience Thank you once again for your recognition and we look forward your continued visits. Warm Regards, Zarasresort

      Responded September 01, 2018
      Zaras Resort
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