ZEN Rooms Bukit Merah
512 Kampong Bahru Road, near Chinatown, Chinatown, Singapore, Singapore, 099448 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Chinatown part of Singapore, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Gardens By The Bay. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.
Highlights
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Important announcement -- "Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling."
Facilities
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Contactless check-in/out
Fitness center
Spa
Restaurants
Smoke-free property
Your dates are popular among travelersPopular destination! Properties in Singapore are being booked every minute!
Don't book from Zen!!!!”
My first and very last time I'm booking rooms thru Zen. Worst experience ever. Everything went smoothly with the online booking with confirmation sent to me and when time to check in, Hotel doesn't have any record of my booking and staff have to try very hard to contact t people from Zen which took ages. After finally contacted Zen, they gave me another choice of Hotel which I've no choice but to accept. But guess what? 5mins after I accept the change, I was informed that the hotel was fully booked!! Waited for another 15mins and was offered 2 choices of hotel which both are smacked right in the middle of the Red Light district which I have to choose 1, out of desperation then i chose 1 which when checked in, it was obvious that everyone smokes in the room and was a love motel that rent by the hours. I checked out the next day even though i booked it for 3 nights as it was really unbearable to stay for another night. The hotel was ok overall, it was Zen Room that sucks big time!
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The room is homey and the bed is fantastic!”
The room looks like house room with a very cosy décor. The bed is huge and like a 5 star bed. Soft and I didn't want to get up. The tv is bad though. It needs to be fix. Overall a great stay and value for money. Will definitely stay here again.
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Dear Ashiela, Thank you very much for such a fantastic review! We're so proud that we could make you feel at home. We can assure you that we have fixed the tv following your feedback. At ZEN Rooms we pride ourselves in taking actions fast - this is how we became the top rated budget hotel chain in Asia. See you again soon at ZEN Rooms! Kind regards, Annisa ZEN Rooms
Good”
the staffs are very friendly. ample parking lots. near to vivo city. we were upgraded to superior room. the room are acceptable. but sad to say the aircon is not functioning well. was not cold at all. maybe is due to smoking room effect. anyway will visit again.
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Clean and comfortable”
The room was clean and comfortable. Toilet is in excellent condition. Necessities were provided such as toothbrushes and i even received a complimentary toiletry bag with a small face towel. However the air-conditioning unit was too near the bed so it was difficult to control the temperature and fan speed as it was blowing too near. It either gets too cold or too hot.
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Appalling Service”
I booked ZenRoom Bukit Merah (16 - 18 Septemebt) because I wanted to stay close by to Sentosa Island to explore the island. When I arrived at the ZenRooms Bukit Merah, the receptionist told me that they did not have any room for me and the ZenRooms had left the message for me to be sent to ZenRooms Joo Chiat they even told me that ZenRooms had told the reception at Zenrooms Joo Chiat to pay for my taxi fare. When I arrive at ZenRooms Joo Chiat, they did not have my booking there and nobody there can confirm about my booking. I then gave my Agoda Booking number, they said that they had technical problem and I had to wait for around 1 hour just to get the confirmation for the room. I had to speak to the Zenrooms officer for more than 5 times and I had to ask him to pass me on to his Manager in order to sort out my situation. At the end after very long wait I got a room in ZenRooms Joo Chiat without the reimbursment for my taxi fare of SGD 20. In total, I wasted more than 2 hours just to get settlled into the hotel room which I had already paid one day before. Again, in the morning when I wnet for breakfast, a staff of the hotel said that my accommodation did not include breakfast whilst as far as I know my booking at the ZenRooms Bukit Merah also include breakfast. What an appalling service. I can not believe this kind of service still happen in Singapore!!! Till this very time, no body from ZenRooms appologize to me. It is really sad to witness this kind of Service happen in Singapore which was very famous for effective and efficient service. I hope this kind of stuff would not be repeted again. For Agoda, please check the hotel you cooperating with. For it would taint your excellent service. It would be great if Agoda could investigate this issue.
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It has everything you need”
Quiet location, close to public transportation, the room is simple and provides everything you need, including a fridge. Drinking water is provided by a water refilling machine, which is great.
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Dear Chai, Thank you for taking the time to review you rstay with us! We are happy to know that you had a great stay with us! Low rates and constant focus on enhancing customer experience are what sets ZEN Rooms apart from many other budget hotels. We look forward to see you again! Best regards, Bella
Zen hotel ”
When I booking the zen hotel throw Agoda on 17th 9pm ,received approved email , but around 10 somethings when I reach zen hotel they can't find my details, and tell me that no more room ! After hotel staff call to Agoda to inform hotel is fully booked! We need to wait until have guest check out only we can get the room ,and the room we get not up to our expectations , feel very disappointed
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Dear James, Thank you for sparing your time to write this review! We're sincerely sorry about the inconveience you experienced at the time of your stay, we can assure you that we have improved our allotment so this kind of experience will never happen again. As the top rated budget hotel network in Asia, at ZEN we always strive to provide a great customer experience at the lowest rates. Hoping to serve you again at our best! Kind regards, Annisa ZEN Rooms
Tiny room but very clean”
The room was very clean and housemaid had cleaned the room very tidy every day. The location was not good for the subway but if you use Grab then no issue for you. Very close to Vivo City just 5 mins away by car.
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Dear Pitipong, Thank you for reviewing your stay! We're happy to have been able to gave you a comfortable stay while you were in Singapore. You can always ask our hotel staff for help if you need to use public transportations, it is our pleasure to help our guests. As the top rated budget hotel company in Asia, we pride ourselves in providing the best value-for-money stays. We look forward to see you again at ZEN Rooms! Kind regards, Annisa ZEN Rooms
Pillow was good ”
Asked for double bed but got two singles , as I was travelling alone I didn’t bother disputing it . They probably would have honoured my booking . The ladies At the front desk were friendly. The house keeper was very happy and friendly as well .
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Complain ”
I had a last moment confirmed reservation. But followed by an email which said “But” Later when I call your reception desk, they said “not confirmed”. When I call Agoda to refund my money, I receive shocking email which says “I already occupied the room 610 and I also checked out in the morning”. Utter nonsense fro. The hotel side. Disappointed and unhappy. Note: Stars only filled up as there was no option to submit review without filling up stars.
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Good”
We got the midnight phonecall from the hotel staff asking about check-out confirmation. Is it right to call the guest during resting time?
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Inconvenient location”
Interior looks good enough for a Budget hotel, but the nearby transportation is poor, rather far from mrt and the bed isn’t comfortable, too soft. Little to none food locations nearby
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Terrible and misleading hotel ”
Nowhere near chinatown, facilities are old and the room had a window that when opened looked at the buildings air con units. Cheap and nasty and misleading
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it's a decent room with a nice toilet and adequate facilities!”
i don't know if the breakfast is free
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Its Ok”
A little misrepresentation on the pictures and room sizes, but did its job
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church bell”
there's a church beside the hotel and expect to hear the bell rings at certain timing over the weekend.
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Go elsewhere”
Dismal rooms and a miserable setup for breakfast. Poor food offerings and an uncovered shelter from the rain. No room service and no restaurants in walking distance. A cab to Clark Quay is 15 SGD each way.
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Dear Louis, Thank you for sparing your time to write us a review! We're sorry to hear about the inconvenience duirng your stay with us. Please be assured that we have added more breakfast options to meet our guests varying taste. As the top rated budget hotel network in Asia, at ZEN we always strive to provide a great customer experience at the lowest rates. We look forward to serving you again at our best! Kind regards, Annisa ZEN Rooms
value for money”
value for money, clean...
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Good”
Everything is ok which makes our family satisfy
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Stylezizah”
So so ...okay ..
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